Elan Homes Elford reviews

★★★★★ 5/5

Trustpilot

Balmoral Gardens

Site - Balmoral Gardens. In short, the build quality is excellent and we are now settling into our new home.The longer version. Sales, Ken has been a total professional throughout, but that’s only half the story. He has acknowledged and ensured we were protected (one of us is extremely vulnerable to Covid), but also warm and friendly throughout, going above and beyond to help our chain complete and then providing a zero contact handover on the day of completion.All site crew have been a pleasure to deal with. We have some minor works to be completed (fitted wardrobe etc), and some minor snags. George the Assistant Site Manager was in touch straight away, even noticing things we hadn’t noticed to fix and has made himself available to deal with everything we need. I was about to take a pile of rubbish to the tip and he stepped in and said he’d take it away!Elan are clearly a quality outfit, and we highly recommend. The location as well as the build is superb and I can honestly say, it’s a real privilege to now live in our dream house! Thanks!

Steve · 16 April 2022

★★★★★ 1/5

Trustpilot

Worst decision of our lives believing…

Worst decision of our lives believing the lies this company of cowboys tell you customer care is shocking standard of work shocking the sales will tell you anything you want to hear to get you to sign but they do not tell you about hidden covenants ! DO NOT believe them when they tell you you must use one of their buddy solicitors that is a complete lie use your own or pay the price like we have done ! How anyone in this company sleeps at night is beyond me they are crooks liars and cowboys . I hope they rot in hell !!!! What ever you do make sure you fully read the toxic contracts these cowboys give you because the solicitors they insist you use are working for them even though your paying go over the contract in detail and anything you do not understand get an independent solicitor to explain otherwise believe me your lives will be wrecked like ours were ! There is not one person in this company with any moral compass they are full of lies and poor service and poor builders we have 5 leaks on one bath we have had them retake the shower and have had to rip it out and re install properly they just do not care 😡response !!! Don’t tell lies this development was only completed less than a year ago with still some outstanding issues ! The way you cowboys deal with customers at developments is individual and you do not let other resident become aware of each other’s issues which mount up ! You get away with this by saying we cannot discuss other issues due to privacy I would like to offer anyone thinking of buying from you the opportunity to come to my house and see first hand the shoddy workmanship the non existing customer care and the lies your sales people tell the victims like ourselves ! You wreck lives over profit you are nothing but scum and are a total disgrace I certainly hope karma gets to each and everyone of your company who is party to this and I hope your lives are wrecked like ours have been ! And I can catagorically state there is in no way a 90 % satisfaction rate on aigburth grange anyone wanting to see this can come to my address at number 1 . Like I stated but you will one million percent regret if you buy from this cowboy outfit !Dignity haha don’t make me laugh does anyone at Elan homes know what that word is ?? How do you sleep at night your repulsive !

Ian · 8 March 2022

★★★★★ 5/5

Trustpilot

New house Elan homes

We have been looking for our home in Southport for a long time. We visited Elan homes and met Ken. I can not express enough home professional and knowledgeable he was. He was clear and concise in his explanation of the process of buying a new house. He had so much time for us to go over every detail. Ken has been there for us all the way. We certainly are in very safe hands with him. The house is beautiful. Thank you Elan homes and especially thank you Ken.

Sara · 2 March 2022

★★★★★ 4/5

Trustpilot

Great start disappointing aftercare.

The process of purchasing our home was great. This due to the efficiency of Kate in the sales office. From start to finish she was on the ball and making sure all documents were signed or chased up etc and we were in the house as soon as we possibly could be. She allowed us to view the plot when we asked and was very patient with us. She always stuck to her word and any queries were chased up and dealt with. Thanks Kate. If it wasn’t for Kate the review would be a much lower score - The biggest complaint we have is with the after care, elan customer service, the site manager and snags with our property. Continuous emails to chase up outstanding work, fobbed off with excuses and told we’ve got to wait to decide who’s going to take the blame for any of the problems. Quite frankly this is not our concern and had jobs been done correctly in the first place then there wouldn’t even be an issue. Some work has taken over 12 months to be rectified so ensure you keep chasing to ensure they are sorting anything you need to have corrected on your property, otherwise you’ll just be brushed under the carpet. Don’t be fobbed off by the excuses or that the work is to standard. Check with the NHBC and the standards the house should have been built to, to reinforce your argument. We’re pleased with the house itself and the finish overall and feel very settled and will be pleased once our o/s work is finalised.

L · 3 February 2022

★★★★★ 5/5

Trustpilot

Kenneth Bracewell-Murray -He’s a top guy!!

Kenneth Bracewell-Murray the Elan Sales Representative was fantastic from start to finish. Ken assisted us in the early days by showing us the site plans and explaining in detail how the development would look. This really helped us visualise the houses and decide on the plot that we wanted. Ken’s vast experience in this industry meant that he could help us through the process of buying off plan and he worked closely with my solicitor to get us in the house for the date that we wanted. From the selection of tiles for the floors and bathrooms to the choice of kitchen colour and worktops Ken was ultra professional throughout and a credit to the company. He was even there on our moving in day with flowers, what a lovely touch!

Carolyn · 24 January 2022

★★★★★ 5/5

Trustpilot

super Tracy -first class service…

We have dealt with Tracy at Elan Homes regarding a plot at Wrea Green Meadows Throughout the process she has been amazing both in her friendly and pleasant manner and the efficient way she has dealt with our requests showing all important attention detail Nothing is too much trouble and we are very impressed with her. She is a credit to Elan Homes

John · 18 September 2023

★★★★★ 5/5

Trustpilot

House sale

When we saw Elan Homes were advertising new build houses where we wanted to buy we were a bit skeptical as we hadn’t heard of the developers before however we did our research and despite a couple of bad reviews we decided to pursue purchasing our house with them.I would definitely recommend Elan homes as a developer. They have always sorted out any minor issues quickly and effectively.We have encountered issues (beyond Elan Homes’ control) and our sales executive William Grey (Billy) has been absolutely brilliant, he has always helped us out and fought for us when we needed it, he is a fantastic sales executive, always at the end of the phone and a very friendly face who will go above and beyond to help his clients. We couldn’t thank Billy enough for everything he has done for us during the process as well as after the purchase of our home. We would not be where we are without Billy’s help and support - he is worth his weight in gold! So a massive thankyou to Billy!

Kyra · 17 November 2021

★★★★★ 1/5

Trustpilot

Do Not Buy From This Company.

House purchased from Elan Homes in Loggerheads. The sales rep on site has been consistently rude and very unhelpful in every way she possibly could be. She delayed my viewings, arranged for me to pay a reservation fee to her stand in who knew nothing about it and didn’t know how to take a reservation fee, then after weeks of chasing her she advised me it was too late to ask for any extras. It was too late because she had created consistent delays. A complaint to Customer Services was completely dismissed and disregarded. Buying a new house was supposed to be a happy experience. It wasn’t.Elan Homes Response below. This is a joke! No one answers the phone. There is a recorded message to leave your number and then NO ONE returns your call. So I reiterate, DI NOT BUY FROM THIS COMPANY.

Rosie · 12 November 2021

★★★★★ 5/5

Trustpilot

Delighted to have completed on our new…

Delighted to have completed on our new home at Greenside view. Our house is lovely and we can't wait to personalise it. Thank you very much to Jonathon who has guided us through the process, been a listening ear through the stress of communicating with solicitors during a lengthy sales process with my house I was selling and generally been such a friendly and helpful point of contact throughout. Thank you Jonathon and Elan.

Caroline · 24 August 2022

★★★★★ 1/5

Trustpilot

Elan Home Avoid this company

We bought new ELAN home13 months ago. Tiles were damaged so a very disgruntled tiler came to replace them He and his colleague proceeded to smash the tiles with a hammer, this resulted in damaged walls and cupboards. Then two other ELAN guys came so now 4 of them stomping around the kitchen all over the rubble resulting in very badly scratched tiles. ELAN have agreed to replace the tiles 31 however they only have 11 that will match. The rest will be a close match. They have already put two unmatched tiles down previously and they really stand out Our floor will look like a chess board. You would expect ELAN to replace the whole floor as it is down to their neglect. Absolutely shocking!!!

Christine · 24 October 2021

★★★★★ 4/5

Trustpilot

I love my new house, but

I love my new house. Though some items on the Snagging List were rectified very early on, there are some still outstanding (plus additional ones which have become noticeable more recently as we didn’t take up occupation immediately after completing the purchase). I am hopeful that these can be dealt with shortly.Due to the location of my property and positioning of site security gates I was unable to see build progress for myself, even from a distance (though was sent photos weekly by the sales coordinator). However, mainly due to Site “health and safety” reasons, I did not get to see inside or outside until the property was finished. At that stage all electric sockets and T.V. Aerial points had been fitted. I was disappointed with their location in the Lounge in particular which has resulted in my having to change the furniture layout to suit other n what I had in mind previously. The upshot being, it would have been advantageous if I could have been invited to have an input at the crucial stage of aerials and sockets being fitted.

Mrs · 14 October 2021

★★★★★ 5/5

Trustpilot

Recently purchased The show home @Elan…

Recently purchased The show home @Elan Home estate in Southport (Balmoral Gardens) Not only is the house beautiful, Ken has been amazing. He has helped us every step of the way and been a pleasure to deal with. We had a some difficult family circumstances at the same time and he was considerate to our needs greatly. I Cant recommended Elan enough but also credit to Ken. He is a great reflection of this brand.Bravo !!

Rach/Neil · 5 May 2022

★★★★★ 5/5

Trustpilot

New builds are bound to have some issues but Elan will sort them

Bought a House 4 years ago from Elan. Yes we had a long list of snags but they were great at getting through them and getting them sorted. Had a few issues outside of snagging in the years to come and even those we managed to come to aggreement with them as a developer to resolve to the satisfaction fo all. Customer care team and especially Vikki was great. Sean and Steve also have been great throughout.

Charles · 15 August 2024

★★★★★ 5/5

Trustpilot

Balmoral Gardens

A massive thank you to Rosie at Balmoral Gardens for the on-going support and advice regarding the purchase of my first home. Over the last 6 months, Rosie has been very patient and knowledgeable - and she has kept me up to date with any information - whilst I considered the development and found the perfect property for me. I look forward to living at Balmoral Gardens and hope that my experience with Elan Homes continues to be great.

Amy · 10 July 2024

★★★★★ 5/5

Trustpilot

Amazing Customer Service

We bought our home 1 year ago and although we had a professional snag review, very few faults/issues were reported thankfully. It was just mostly minor cosmetic details. In the year we have been living here, one window has cracked due to settlement and our ceilngs downstairs have lines across them, where the tape hasn't held properly. We were told to liase with our site manager for any issues. Having messaged him a few times with our queries, nothing was resolved. We contacted Customer Care and Lynn Murphy was absolutely amazing. She answered our email straightaway, and sent us Darren Rudge a maintainance technician to resolve as many issues as possible a week later. His attention to detail was fantastic. A new window has now been ordered, and a few kitchen cabinets to replace ones due to chips. The plasterer is coming this week to hopefully fix the ceilings! You always get a few faults with new houses which is to expected, and hear of bad reviews on aftercare. I completely disagree. The customer service we have received has been faultless, and I would recommend anyone buying a new home to look at Elan

Clare · 5 June 2024

★★★★★ 5/5

Trustpilot

Rosie at Elan Homes in Southport was…

Rosie at Elan Homes in Southport was excellent in the service she provided.Professional in her manners but also very friendly. She made everything go as smooth as it could with a few added incentives thrown in, it made the perfect choice in choosing Elan homes and Rosie...

Mr · 10 June 2024

★★★★★ 5/5

Trustpilot

Mossley Gardens

We've been in our Elan house since March 2020 and have been very happy. The development is lovely and we love the communal green. We dealt with Billy and Ken who helped us move in smoothly despite it being in lockdown 1.0. Their customer service has been fantastic and still is! Of course, being a new build, there has been snags, but they have been dealt with and luckily nothing major. We would recommend Elan to everyone.

Kavita · 8 November 2021

★★★★★ 5/5

Trustpilot

5 star happy customers

From start to finish, Elan have made moving easy. We used 'easy move' and it couldn't have been simpler. Michelle (Oak Grange) has been nothing short incredible, nothing is ever too much trouble. Our house is perfect, we only have a couple if snags which will be fixed within the week. Couldn't be happier ☺️

Mrs · 3 November 2025

★★★★★ 5/5

Trustpilot

Elan Homes Poynton site visit.

My wife and I went to the Elan Homes site at Poynton to view some new build houses. Fay was the Elan Homes representative there.Fay was very helpful and knowledgable.She took time and effort to show us around various properties.We will revisit the site

Paul · 16 July 2024

★★★★★ 5/5

Trustpilot

Excellent experience

Kelly Ollis is amazing. The support and guidance we received from Kelly from the very beginning of our house journey to now being in our home for 7 months, she always goes above and beyond to help out and get our minor issues fixed immediately. We are so grateful that Kelly has been there every step of the way during our first home experience and we cannot thank her enough :)

Hollie · 23 May 2022

★★★★★ 5/5

Trustpilot

Amazing experience

Located at tower gardens just bought my first home great experience all round. Want to say a big thank you to Tracy Sales Executive she has been amazing she couldn’t do enough for me, such a lovely lady kept me updated any questions I had she was there to help and support me. Thankyou also to the site manager Dave also been amazing. Absolutely love my new forever home!! Xx

Sharna · 7 September 2024

★★★★★ 5/5

Trustpilot

Brook meadow

As first time buyers we were a little unsure how everything worked and what options were available to us. However Kate in the sales office was brilliant. Explained everything in detail and never rushed us into any decisions. Even after our sale had gone through and we’d moved in, Kate was always available and willing to help us chase any issues that we had! Overall a very positive experience buying our house!!

Nick · 31 January 2022

★★★★★ 5/5

Trustpilot

Helpful Sales Team

We are in the process of buying and Collette has been so lovely and informative with us. Each time we have visited site she has endeavoured to answer any concerns we have had, always with a cheery disposition. Ken too has been extremely helpful with our purchase.

DAVID · 22 March 2024

★★★★★ 5/5

Trustpilot

Great support from elan homes

We have been in our new home now for a week! Our sales rep Tracey has been amazing every step of the way as has her manager Ken both great support! The site manager Dave has helped with everything too whether it’s advice or to fix a problem! We are located at tower gardens and couldn’t be happier with our home and experience with Elan homes 🏡 ♥️

Jade · 30 August 2024