Every review we hold for the Elford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotCowboy Builders - Would advise to stay well away!
To summarise, it’s builders like Elan that give other builders a bad reputation. Moved into our property in July last year and it’s been a full-time job ever since to even get a response on the problems/snags.We still don’t have a functioning front door seven months in (they’re also aware that this is a security issue as we have a newborn baby), they haven’t touched the sides of our snags that we issued the first week of moving in, we had the wrong kitchen layout built, damaged flooring, a full garden of weeds on arrival, next doors down pipes into our garden (not stipulated on any drawings), the windows incomplete and have trickle vents that allow air in/out of the property, our boundary has been compromised with the fencing layout and the overall finish and quality is well below industry standard, never mind a company that claims to provide a premium product. The customer care team have been none-existent so I’d appreciate it if they didn’t respond to this review with a generic response to save face. We’ve tried this approach already to no avail! I could go on further as the list is endless, I would give 0 stars if I was able to. I’m also not the only one on the development to encounter these problems.
Tom · 13 January 2024
Agent replied · 10 June 2024
Dear Tom,Thank you for taking the time to share your feedback with us on Trustpilot. Your concerns are important to us, and we sincerely apologise for any inconvenience you may have experienced. We appreciate your open communication with our contracts manager, and we are actively addressing the issues you've raised.We are committed to resolving the issues promptly, and we have a remedial operative scheduled to address your concerns on Monday,29th January. Additionally, we have arranged for a joiner to assess and make any necessary adjustments to the front door to enhance its functionality.In reference to the relocation of the downpipe, we want to highlight that we have gone above and beyond to meet your requests. The position was clearly noted and signed for on the plans prior to completion, and we appreciate your acknowledgment of this effort.Once again, we appreciate your candour, and we look forward to continuing our dialogue and working together to address and resolve your concerns.
★★★★★ 1/5
TrustpilotRoof damage
I bought a new build property from Elan this year and unfortunately in the recent windy weather, two ridge tiles were blown off the roof leaving a hole. Being ridge tiles, these should be fixed in place with cement and so shouldn't simply get blown off, particularly being so new. Elan are refusing to take responsibility and trying to force me to claim on my home insurance. This has been such a shame and disappointment to what have thusfar been very nice homes.
Scott · 2 January 2024
Agent replied · 10 June 2024
Scott,Thank you for your comments. Here at Elan Homes we never wish to disappoint our customers and always strive to deliver a high standard of customer care.We would respectfully point out there were reports of Storm Gerrit inflicting damage to many properties across the Tameside area but we will endeavour to ensure we check the roofs in question to establish if you will be required to make a claim via your Insurance Company for Storm damage or if the damage is deemed a defect covered by your warranty.Should any of the roofing works be a defect, these will be corrected as per the terms of your warranty.
★★★★★ 5/5
TrustpilotMoved into Elan Homes Parkwood Home , Birch Grange Estate , Hooton (formerly Stewart Milne )
We moved into our new Elan Parkwood home last week and are absolutely loving it! Lesley in the marketing suite was incredibly helpful in guiding us to choose the right home, and I’m so glad we followed her advice.
Suzy · 29 August 2025
Agent replied · 7 June 2026
Hi Suzy,
Thank you so much for your kind words and for taking the time to leave us such a thoughtful review! We’re absolutely delighted to hear that you're loving your new Elan Home, it's always our goal to create spaces that our homeowners feel proud of and excited to call their own.
It’s also fantastic to hear that Lesley was able to offer a helping hand along the way. She, like the rest of our team, is dedicated to making the journey as smooth and enjoyable as possible, and your recognition will mean a lot to her. We’ll be sure to pass your feedback on to Lesley and the wider team.
We hope you continue to enjoy your new home for many years to come, and if there's ever anything else we can assist with, please don't hesitate to contact us.
Wishing you all the happiness in your new home!
The Elan Homes Team
★★★★★ 1/5
TrustpilotUnfortunately this company have managed…
Unfortunately this company have managed to spoil what was a good experience or hidden crap I should say. Cheap and shoddy finishing has been discover around brick work, dry valleys and roof tiles.I have kindly askedthey fix this to be dismissed to the NHBC. It’s taken a year to sort the roads and now it’s apparent 70% of the houses are having the same issues.Do not buy from these clowns - cut corners, cheap materials and crap work force. We even witnessed a fight between the site manager and some suby being laid off. Go to Barrat that says something.
Sarah · 12 December 2023
Agent replied · 10 June 2024
Hi Sarah,Thank you for sharing your feedback with us. We appreciate your time in bringing your concerns to our attention. We understand your disappointment, and we're committed to addressing your issues to the best of our ability.To better assist you, could you please provide your plot number? This information will help us expedite the process and ensure a swift resolution to your concerns. Our Group Customer Care Manager is keen to contact you to discuss your specific issues and find a satisfactory solution.If your two-year warranty with Elan Homes has expired, we recommend following the correct procedure by contacting the NHBC. They will be able to offer guidance and assess any necessary works. In case any repairs are required, they will outline a clear deadline for completion, providing you with peace of mind.We look forward to the opportunity to address your concerns promptly.
★★★★★ 5/5
TrustpilotHad a great experience with Elan Holmes…
Had a great experience with Elan Holmes thanks to ken Collette and George site manager at Southport They have all been amazing Couldn’t be happier with are first Family home thank you Hannah & jay x
Hannah · 8 August 2023
Agent replied · 10 June 2024
Hannah,Many thanks for your kind comments in regards to Ken, George & Collette.We hope you have many happy years in your new family home in Southport at Balmoral GardensThanksElan Homes
★★★★★ 1/5
TrustpilotOur dreams are shattered
Bought our new house as our forever home. Workmanship on the property is appalling, already had a leak in the roof. The floors are uneven, and the plumbing is poor, with a low water pressure. As for the the garden has been built on rubbish. There are very few amenities close by, apart from Willaston village about a mile away. We were promised there would be a school and a doctors close by. Instead we have had to register with a surgery that can not cope with the influx of resident's, which is not fit for purpose. Can't wait to go up for sale.
Barbara · 25 April 2025
★★★★★ 5/5
TrustpilotJonathan - Greenside View
I had a very positive experience with my home purchase at the Greenside view development. Jonathan was always very helpful and despite multiple problems relating to mortgages, solicitors etc complicating the sale, he was always prepared to be as helpful as possible.
Scott · 30 January 2023
Agent replied · 10 June 2024
Hi Scott,Thank you for your great comments regarding your service From Elan Homes. We hope you will have many happy years in your new home but please do let us know if you require any assistance.
★★★★★ 5/5
TrustpilotRosie was lovely and took time to…
Rosie was lovely and took time to explain everything to me. She was very knowledgeable and made it a truly lovely experience. Thank you Rosie.
Pam · 25 March 2024
Agent replied · 24 August 2024
Thank you for your kind feedback - we will endeavour to share it with the team.
★★★★★ 5/5
TrustpilotExcellent Service
Rosie is just lovely, put us at ease, took her time with us and was just perfect. She didn't rush us and for that we are grateful, gave good advise and went beyond her call of duty. Thank you again. And hopefully we will be seeing more of you at Balmoral Gardens in the near future.
Tina · 8 April 2024
★★★★★ 5/5
TrustpilotRosie was superb!!!
Rosie was very knowledgable and helpful during our visit to the Balmoral Gardens show house! Thank you very much for taking the time to explain everything to us and let us know about the different properties either on offer or due to be in the next phase.
Amanda · 19 August 2024
★★★★★ 1/5
GoogleAbsolutely atrocious. We've been here for 2 years & are still having to negotiate raised ironwork to drive to our property.
The estate is a mess, with the open spaces still to be finished. Elan just give lip service, but nothing actually happens.
I wish we'd never bought this house, the last 2 years have been a nightmare.
Jacqueline · 28 October 2024
Agent replied · 9 November 2024
Thank you for sharing your feedback. We understand your frustration regarding the short notice about the rescheduling of the surfacing works. We regret the inconvenience this may have caused and assure you it was a necessary decision due to a change in contractors. However, we remain fully committed to completing the works and have moved swiftly to appoint a new contractor who is scheduled to begin mobilisation in November. Once we have finalised the start date, we will inform you so that you have as much notice as possible.
★★★★★ 5/5
TrustpilotExcellent experience Rosie was excellent very knowledgable…
Rosie was excellent very knowledgable and personnable, she discussed the options with us in detail and provided the information we need to make a decision.Very good choice of quality houses Thanks Rosie
Liz · 12 August 2023
Agent replied · 10 June 2024
Liz,Many thanks for your kind comments about Rosie and the quality of houses at our Hazelfields development.We hope you choose Hazelfields to be your new home.ThanksElan Homes
★★★★★ 1/5
TrustpilotBought a house with Elan went smooth
Bought a house with Elan went smooth. However getting the snagging done has been appalling. Sent two snags in at the start of May, one hasn't even been acknowledged yet even though I've chased on numerous occasions and the other snag was due to the wrong colour banister on the stairs case being put in and I have since been declined to be given the correct banister. I have a brand new house with an un-matching banister which they have refused to swap and have closed the case.
Harry · 4 August 2023
Agent replied · 10 June 2024
Thank you for taking the time to share your feedback on Trust Pilot and we apologise for any frustration you may have experienced.Rest assured, our customer care coordinator will be in touch with you today to address the outstanding matter promptly and find a satisfactory solution.Regarding the bannister, we understand your concern about the variation in the colour grades of American White Oak timbers. As a natural product, wood can indeed exhibit different grain colours when varnished or stained. While we strive to ensure the best quality materials are used, these natural variations are something we cannot predict.As you are aware, we have been in contact with our supplier, who has confirmed the nature of the product and its inherent variations. We regret that we are unable to progress this particular item further for you due to the natural characteristics of the material. However, we remain committed to ensuring your overall satisfaction. If there's anything else we can do to assist you or if you have any further concerns, please do not hesitate to let us know by contacting the customer care team. Once again, thank you for your review, and we look forward to resolving the outstanding matter to your satisfaction.Elan Homes
★★★★★ 5/5
TrustpilotGreat Service
From our visit to the show room to the home demonstration, Jonathan, Kate and Steve made our experience a good one. Not yet moved to our new home but the experience was very good so far.
AK · 1 April 2023
Agent replied · 10 June 2024
Congratulations on your New Home - we hope you truly love it inside out. If any member of our team can be of any further assistance please contact us direct.
★★★★★ 5/5
TrustpilotStephy Antony
Myself and my husband are very much pleased with overall customer service that we got at Elan homes especially Kelly she was very patient to clear all our doubts.Thanks for all you have done until now and hoping to be at our new home soon.
Stephee · 28 March 2022
Agent replied · 10 June 2024
Hi Stephy,Many thanks for your kind comments about Kelly, we hope you have many happy years in your Elan Home.ThanksElan Homes
★★★★★ 5/5
TrustpilotRosie is fantastic!
Rosie is fantastic! we're fairly new in the process but her help and guidance so far has been invaluable
RB · 30 April 2024
Agent replied · 24 August 2024
Thank you for your kind feedback - we will be sure to share with the team to help improve our service levels even further.
★★★★★ 5/5
TrustpilotKen was amazing!
Such a positive experience from start to finish! Ken was absolutely amazing, always helpful and prompt with responses. He made me feel at ease when buying my first home and made me laugh along the way! :)
Jenna · 16 January 2023
Agent replied · 10 June 2024
Hi Jenna,Many thanks for your kind comments about Ken.We hope you have many happy years in your Elan Home.ThanksElan Homes
★★★★★ 1/5
TrustpilotAs again
As again, and as expected, Elan Homes have given a completely disingenuous and untrue response. I want to again respond for the good of anyone thinking of buying a home from Elan Homes. Firstly, you are only looking at fixing my many issues because I have contacted my MP with a complaint. For the past 3 years, you have not been interested in fixing any issues, as you say, your show homes are sold as seen, even though you don't tell customers this until they have completed the sale. Far from, as you say, you tell people this throughout the sales process, at no point did your sales person make this clear - nor did she mention the planning application for the land behind my home which she explicitly said would not be built on. It was one of the first things I leant on the day I moved into my new house. Sales people, commission driven = liars. Sales manager also also said we would have a green space behind our house. Warrington council are now looking at whether this is a breach of planning. Inside my house, ventilation system leaking for 3 years, toilet leaking for 3 years, cracked tiles. Ongoing problems with Elan Homes. Do not buy from this company.
Samantha · 15 June 2023
Agent replied · 10 June 2024
Dear SamanthaThank you for your additional feedback. We can assure you that we have not responded as you have contacted your local MP. As previously mentioned, Your property is currently outside the two-year defects period. However, any issues reported during that timeframe are addressed in accordance with our contractual obligations and the NHBC warranty.We appreciate your confirmation of availability for our operative to attend. The appointment has been successfully booked and confirmed.We understand your dissatisfaction regarding the clarity of the sales team's communication regarding the "sold as seen" condition of your property. We want to emphasize that this information is clearly documented on all reservation documents, which you have signed. If you have any concerns regarding the green meadow, we kindly request that you direct them to your management company.We appreciate your feedback and remain committed to addressing any valid concerns within the scope of our contractual obligations.
★★★★★ 1/5
TrustpilotI'm further updating my experience with…
I'm further updating my experience with Elan Homes. This is the latest email I have sent. Please note that it is an email only because they have removed a customer care phone number. Following your contractor's inspection, he has confirmed to me that the mechanical ventilation unit is detached and that the pipe is dripping water on to the loft floor, which has soaked through to the bathroom below. My concern now is that the bathroom ceiling collapses and causes an injury to my child. As previously stated, this was an issue that was reported in 2020 when the house was under warranty. You claimed to have fixed the issue. However, your site manager - who calls himself Shag, just about symbolising the level of professionalism in your company - stated that he did not know how the ventilation system worked as it was the first development with this system. If the site team didn't know how the system worked, then clearly they were not fit for purpose to install this or fix any issues. You have had a contractor visit twice and yet have not even had the courtesy to contact me with any update. Before the bathroom ceiling collapses, could you bother to provide an update on how you're planning to fix this ongoing serious issue?By the way, your response last time of my show home being sold as seen, this was only told to me when you had my cash in your bank account and we were moving in. Firstly, I had good faith that the home was structurally sound. Second, when your made me a sign a sold as seen notification as the removers were moving my family in, what choice did we have? You are no better than scammers.
Samantha · 30 May 2023
Agent replied · 10 June 2024
Dear Samantha,Thank you for taking the time to leave a review. We appreciate your feedback, although we are sorry to hear about your frustration. We would like to address your concerns and provide some clarification.Firstly, we want to assure you that the customer care number has not been removed from any of our information. It is readily available on all materials provided upon completion and is clearly noted on our website. We apologise if there was any confusion regarding this matter.Our customer care team has responded to your email and provided you with updates on all relevant matters. They have offered an appointment for an operative to attend to the reported issues. Additionally, they have reassured you that there is no immediate danger to the bathroom ceiling, and it is not about to collapse.It is important to note that your property is now out of the two-year defects period. However, any items reported within that period are attended to in accordance with our contractual obligations and in line with the NHBC warranty.We want to emphasize that as a view home, your property was sold as seen. This information is clearly documented on all reservation documents, which you have signed.We eagerly await your response to our email and hope to confirm your availability for the offered appointments. Our team is committed to resolving any outstanding issues and ensuring your satisfaction.Thank you once again for bringing these matters to our attention. Elan Homes
★★★★★ 1/5
TrustpilotStarted well
Started well, they ask for reviews early because it only gets worse.Really bad workmanship, the build quality is so poor its laugable. They have failed to install correct land drainage in the gardens so half of the street floods when it rains. Bodge jobs on doors and windows, all terrible fits, that get left 'snagged' with expanding foam all over the place. So many snags like others have said and the worst thing is they just make it worse trying to fix the issue. No common sense, sick of being blagged by site reps.Save yourself the trouble and stay away from these bodgers.
Paul · 13 April 2023
Agent replied · 10 June 2024
Thank you for taking the time to leave your feedback. We are sorry to hear that you have been disappointed with your experience and would like to assure you that we take all feedback seriously and strive to address any concerns that our customers may have.In order for us to fully understand the issues you have been experiencing and work towards a resolution, we kindly request that you provide us with your development name and plot number. This will enable us to identify your specific case and assign a member of our team to assist you further.Please be assured that we are committed to resolving any issues you may have and welcome the opportunity to work with you to find a satisfactory outcome. Your satisfaction is our top priority, and we appreciate your feedback as it helps us to continuously improve our services.Thank you for your understanding and cooperation. We look forward to hearing from you soon.
★★★★★ 5/5
TrustpilotI have to say it's been a pleasure…
I have to say it's been a pleasure dealing with Ken at the Balmoral Gardens development. Ken has been so helpful throughout our search for our new home, and nothing was too much trouble. Superb customer service 👏
Joseph · 24 August 2022
Agent replied · 10 June 2024
Hi Joseph,Many thanks for your kind comments about Ken.We hope you have many happy years in your Elan Home.ThanksElan Homes
★★★★★ 5/5
TrustpilotJonathan has been extremely kind and…
Jonathan has been extremely kind and considerate and full of care and guidance. Always checking in on us and giving advice on where to go next steps If we needed it.
Mrs · 14 April 2023
Agent replied · 10 June 2024
Mrs Herbertson,Many thanks for your kind comments in regard to Jonathan.ThanksElan Homes
★★★★★ 5/5
TrustpilotRosie at Hazelfields…
Rosie at Hazelfields has been very helpful in keeping me up to date with the development. The team at Hazelfields are very friendly and approachable
Marie · 24 August 2023
Agent replied · 10 June 2024
Marie,Many thanks for your kind comments about Rosie.We hope you can find a Home you will love inside and out at Hazelfields.ThanksElan Homes
★★★★★ 2/5
TrustpilotBad Aftercare Service
I bought a property at the Balmoral Gardens development at Southport. The build quality is very good however the after sale care is very bad. I have 3 issues requested back in April to be resolved. 1 item was repaired after 3 months with constant chasing and relatively zero communication from elan homes. The other 2 items are yet to be addressed with no communication provided on when they will be addressed.
Ben · 24 August 2023
Agent replied · 10 June 2024
Ben,Thank you for taking the time to share your feedback.We appreciate your comments, and we are sorry to learn about your dissatisfaction with our aftercare service. Please accept our sincere apologies for any inconvenience this may have caused you.Your concerns are important to us, and we are committed to addressing them promptly. Rest assured, one of our dedicated team members will be in contact with you today to provide you with an update regarding the outstanding item.We are currently in the process of coordinating with our subcontractor to determine a specific date for resolution. Your patience during this time is greatly appreciated.ThanksElan Homes
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