Umega Lettings Edinburgh reviews

★★★★★ 5/5

Trustpilot

Jason has been absolutely brilliant

Jason has been absolutely brilliant. He has gone above and beyond to support, always keeping you informed and helping with any issues quickly and professionally. He is approachable, caring, and genuinely wants the best for the people he helps. I cant thank him enough for all his hard work and dedication. A real credit to the organisation.

Toni · 2 June 2026

★★★★★ 5/5

Trustpilot

My home review was carried out by Georgia and Jason

My home review was carried out efficiently and to a high standard. I was given a prompt record of the review and any actions required have already been referred onwards. Georgia and Jason were very professional, however, they were also friendly and approachable and made us feel at ease.

Yolonde · 21 July 2026

★★★★★ 1/5

Trustpilot

Dont believe the hype

As a landlord we rented our flat after its sale (a costly process) fell through. Having had a positive experience with Umega Sales, Umega Lettings was substantially different. Umega consistently present a surface-level impression of being reasonable and helpful, and frame emails as discussions when they are instead already done deals. Their approach to ‘resolutions’ was often unilateral. Emails and information we provided were frequently ignored, and responses regularly included obfuscation, inaccurate statements, and repetition of positions already disproven. Their MO seems to be that they think you’ll just give up. 1) Communications were consistently absent, late, misleading and overall poor. We repeatedly raised concerns regarding last-minute “hit send and run” emails sent late on Friday afternoons. Despite discussing this, the next communication again arrived at 5pm (on the very dot) on a Friday. The ‘issues’ listed from Umega were verbatim from the tenant. The majority were simply non-issues or nothing to do with us (the cost of rent, size of deposit, the flat wasn’t fully furnished, odd marks on a blind, pictures of clear shelves, pictures of the top of the meter box?!). The move-in report recorded the flat as professional-level clean; however, we accepted that a dusty bedhead recently out of storage was an oversight on our part. Umega did not challenge any tenant assertions and simply issued us an additional cleaning bill after the fact. 2) After a period of hot weather, Umega hired an air-conditioning unit without our consent or prior notice. It’s not unusual for our building to be hot in the peak of summer (it has a full glass side window). A week after the summer weather had cooled, Umega notified us they had hired an air-conditioning unit; they did this with no notice and after the fact. Had the tenant flagged an issue in the weeks it was very hot, we might have agreed. But at the point they hired it, it was no longer necessary. Umega stated I declined a phone call, which is incorrect. I took the call and apologised that the conversation was short as I was in a meeting, nothing was mentioned about air-con hire (it would have been the first thing I mentioned if I were them). We were not given the opportunity to make alternative arrangements, i.e. to buy a machine which would have been cheaper and permanent (again, if it was in the previous weeks’ temperature, we would have agreed to do this). At the point Umega hired the unit, the hot weather had abated and was ~17 degrees during the day and 10 at night, and it remained this way. So the hire was no longer necessary. Umega failed to cancel the hire when there was still time to do so, despite three emails and a phone call. Three days later we had an in-person meeting with two Umega representatives and it was agreed the hire was indeed unnecessary, and Umega would de-hire the unit. This did not happen, and Umega have ignored our repeated requests asking why this didn’t happen. Billing and hire periods were inconsistent, the air-conditioning bill Umega provided changed, with one bill for £379 and then a second for £696. They’ve been untruthful about extending the air-con hire (in one way or the other). On 3rd Oct and 20th Oct, Umega outlined in email that the air-con was hired from 21/08/25 and that the unit was collected (end of hire) 25/09/25. But the invoice ran to October, we queried this (again numerous times). Now Umega are telling us (email 3rd Nov) and expect us to believe (and this is new news to us right now) that they actually extended hire of the air conditioning until the 10th October. Most egregious - no matter that this is Scotland with Sept/October usual cool/cold weather conditions, - unbeknown to Umega I had called the hire company on 6th Oct myself and they told me the unit had indeed been collected from our flat back in September when Umega indicated (xx address confirmed). So Umega have been caught bang in a lie! 3) Umega continued to classify the hire as a welfare issue all the way in to October but have provided zero evidence of high temperatures in the flat since our communications in August. This was not an urgent maintenance issue, and there is no legal obligation to provide air-conditioning into October in Scotland. Umega clearly have accepted responsibility, but only in part. They agreed to cover half of the hire cost. We’re now in dispute over the other half of the cost. We’re waiting now for the ‘reasonable Umega’ response on here. In the meantime, we’re taking the matter to Tier 1 tribunal with assistance from the SLA. Based on this experience, Umega has lost any future business from us, including potential sale.

Debbie · 14 November 2025

★★★★★ 5/5

Google

Theresa was very helpful to us as our property manager. We recently had a maintenance issue that was picked up and resolved within 24 hours of us raising it. This was greatly appreciated and allowed us to keep living comfortably in our flat.

James · 27 August 2026

★★★★★ 5/5

Trustpilot

General Visit

Happy with how the General visit went :) Jason is BRILLIANT very accommodating, understanding, patient and makes people feel at ease! Jason always acts on issues in a quick and timely manner that is within his control :)

Siobhan · 18 September 2026

★★★★★ 5/5

Trustpilot

Today

Today , we had Jason visiting our property as an annual property inspection. Everything were smooth and friendly. I shared some minor issues with him and he kindly noted them to follow. I appreciate Umega and Jason's continuous help and support.

Mr · 28 August 2026

★★★★★ 5/5

Google

Umega has been a great letting agency. They are professional, responsive, and very easy to communicate with. A special thanks to Matthew, who has been incredibly friendly, helpful, and professional throughout the process. I highly recommend Umega to anyone looking for a reliable letting agency.

Song · 29 July 2026

★★★★★ 5/5

Trustpilot

I’ve been really happy with the team

I’ve been really happy with the team. Having rented privately before, I can honestly say this company stands head and shoulders above my previous experiences. Communication is always open, and everyone is friendly, professional, respectful and approachable. Phil in particular is a pleasure to deal with, and I really appreciated his thoughtful feedback after my recent property visit. I feel genuinely valued and well looked after as a tenant, Thank you Phil!

S · 24 August 2026

★★★★★ 5/5

Google

I spoke to Lou throughout my rental process with Umega, and she was great! She was very attentive and helpful throughout. As I couldn’t attend viewings in person, Lou made sure I was still able to see the apartment through a video tour, which made the viewing process much easier.

Rania · 15 June 2026

★★★★★ 5/5

Google

Mariana took our flat viewing and was absolutely incredible. There was around 8 of us attended but she made sure to answer everyone’s questions as thoroughly as possible. She was also very friendly and attentive. Massive thank you to Mariana for this! x

Rachael · 30 July 2026

★★★★★ 5/5

Trustpilot

Professional, Helpful and Attentive

I had a really positive experience with the property manager Grant Richie , during his visit to inspect my place. He was very kind, respectful and professional throughout the whole visit. He took the time to properly look around the property and was particularly helpful in identifying some issues in my bathroom that I hadn’t noticed myself. He listened to the concerns I had already identified, and took the time to look into them properly rather than simply having a quick inspection. I really appreciated how approachable, helpful and respectful he was. It’s reassuring to have someone who genuinely takes the time to help and make sure any issues with the property are identified and addressed.

A · 1 October 2026

★★★★★ 5/5

Google

Thanks to the team for helping us get a great rental aprtmentin Edinburgh! Due to my country of origin, we had some difficulties with paying the initial deposit. Lou helped us resolve all issues, adjusting the payment details and giving us enough time to make the transfer. Martha assisted us with the onboarding and helped us pick the right document for our proof of address. The agency is very friendly to the newly arriving immigrants, which can be really life-saving

I · 28 September 2026

★★★★★ 5/5

Google

Matthew is brilliant! Super responsive, professional, and always gets things sorted quickly. Martha also helped a lot during the referencing and tenancy agreement finalization. Wishing both of them all the very best!

李沁妤格 · 23 September 2026

★★★★★ 1/5

Google

Claire was very rude and unhelpful when we phoned about an issue within the flat. When asked what the earliest a repair could happen she replied ‘well I’m not going to do it myself so how would I know’. Very disappointed with this experience and some customer service lessons would go a long way.

Katie · 23 April 2026

★★★★★ 5/5

Trustpilot

Friendly & approachable team!

Georgia has been great, keeping me informed of all step by step procedures etc. I’d also like to mention Jason, they’ve both been very friendly, very prompt with their responses especially over the last year. They’re always really accommodating and approachable.

Bronwyn · 21 July 2026

★★★★★ 5/5

Google

Matthew was an excellent agent during the viewing of a property today. He was prompt, friendly and gave detailed answers to all questions. He also explained the next steps clearly and succinctly. Thanks again for your help Matthew - very appreciated

Abi · 9 July 2026

★★★★★ 5/5

Google

Grant is a good manager. Easy to talk to. Annual property visit went well. He made sure issues are addressed and sorted. I am happy in my flat.

Ij · 3 October 2026

★★★★★ 5/5

Trustpilot

New Flat

I recently moved into my new flat through Umega Lettings, and I couldn’t be happier with the experience. Huge thanks to Isla and Catherine for making the whole setup and move-in process so smooth and stress-free. They were incredibly supportive, organised, and always quick to help with anything I needed. Lewis was also great during the viewing and move-in walkthrough. He was friendly, knowledgeable, and took the time to explain everything about the flat clearly, which made the process feel easy and reassuring. Overall, the team at Umega Lettings has been fantastic from start to finish. I’m really grateful for all their help and would highly recommend them!

Becky · 18 May 2026

★★★★★ 1/5

Google

My property is in constant damage, intercom never works, no secure locked main entrance, water damage and has been refused to be repaired, a neighbour who is detrimental to my health and threatens my safety yet Umega have no interest in trying to assist with anything or even help me find a new property. However they waste no time in hounding you for things. They appear to only favour new potential clients and ghost existing ones. It sends a message of once they have you they won't even acknowledge you so you are stuck and locked into whatever crappy property they have given you. My property is not in any acceptable livable condition and not maintained to how it was advertised and how I moved in.

Lewis · 5 September 2026

★★★★★ 5/5

Google

As a landlord using the Let Only service, I was very impressed by the service received. The tenant had been in place for a few years so there were a lot of small jobs and a deep clean required. Rachel was a massive help throughout the …

Cameron · 16 May 2026

★★★★★ 5/5

Google

We have just begun our journey with Umega. From the get go, everyone has been helpful and down to earth with us. We are feeling optimistic for our new occupancy and thank Sam for his quick responses and answering all our many questions

Tanvi · 12 June 2026

★★★★★ 5/5

Google

Matthew was friendly, professional and knowledgeable throughout the viewing. He took the time to answer all our questions, explained everything clearly, and made the experience enjoyable. We really appreciated his helpful approach and excellent service! Lukasz

Lukasz · 28 July 2026

★★★★★ 5/5

Trustpilot

Jason was very friendly and informed me…

Jason was very friendly and informed me of the photos he was taking and why. Asked if I had any issues which I did not. Jason also complimented me on the good care I was taking looking after the property. Happy tenant 😀

Lisa · 9 June 2026

★★★★★ 5/5

Google

I highly recommend Umega and have thoroughly enjoyed my experience with them. The entire team has been incredibly helpful, informative, and have made the process feel so straightforward, easy, and enjoyable. Special shoutout to Ronan who was super helpful and answered all my questions and kept me up to date throughout the process!

Emma · 21 March 2026