Strutt and Parker Edinburgh reviews

★★★★★ 1/5

Trustpilot

Viewed a property with them and offered…

Viewed a property with them and offered in writing as requested after the appointment. Didn’t hear anything back for a few days so called to chase and to be told another offer was accepted. I wasn’t called to ask if I wanted to increase my offer which I would have done to the asking price or even over asking price.The viewing assistant said on the appointment the house will be redecorated before move in and to make sure we put that down on the offer which we did. When I called them to check on my offer they said they have gone with another offer because they didn’t want it painted. (We didn’t request this but the agent said it would be so we wrote it down)They sound absolutely clueless on the phones and obviously don’t communicate or know how to work for their landlords or they could have got more money from me.Told the lady I wouldn’t rent from them ever after this first experience with them all I can say very disappointing for a ‘well known’ agent in the area.

Jordan · 14 August 2023

★★★★★ 5/5

Trustpilot

Strutt & Parker are brilliant!

Strutt & Parker are brilliant - in particular Andrew Harwood and the team. I could not fault their professionalism, knowledge and expertise. The viewings at our property were always very accommodating and done with a smile! Their attention to detail is spot on. I hope to do business again in the future!

D · 12 March 2021

★★★★★ 5/5

Trustpilot

My experience with Ed over my property…

My experience with Ed over my property in Kent was unbelievably and he better potential clients very well, so much so the first client he showed bought my property which we were very impressed with. He was incredibly professional and handle everything with care.

Isabelle · 25 June 2022

★★★★★ 5/5

Trustpilot

Thoroughly professional and courteous

We negotiated against Tom Parsons from Strutt & Parker's Fulham Office for the purchase of our house. Whilst we were the buyers and he represented his clients in full, we always felt that Tom was professional, forthright and transparent throughout the process. We would use him for the sale of our house.

Richard · 21 February 2021

★★★★★ 5/5

Trustpilot

We recently bought a property marketed…

We recently bought a property marketed by the Perth Branch and although we were not specifically their “clients” (as they were acting for the seller), we found them to be so friendly, helpful and accommodating.

Angela · 6 August 2025

★★★★★ 1/5

Trustpilot

Attended Sevenoaks branch on Saturday

Attended Sevenoaks branch on Saturday, to initially register interest for our property search. Contemptuous manner to see us for enquiry as near to closing hours, when we were then reluctantly asked our budget, rudely scoffed they do not deal with properties at £525k, minimum is £675k. Albeit we were too poor for your property stock on this occasion, there is a way to conduct your services professionally.

Monica · 19 April 2021

★★★★★ 5/5

Trustpilot

Remarkable service

We have very recently completed a house purchase with Strutt and Parker Salisbury and have been so impressed with them. In particular Sarah Cull who went above and beyond to ensure everything went smoothly and nothing was ever too much trouble. We could not recommend Sarah and the company more, thank you!

Samantha · 4 January 2021

★★★★★ 5/5

Google

Strutt & Parker helped us sell our castle! We assessed three estate agents prior to chosing Strutt & Parker. What impressed us most was the team that was sent to the property to view the property and meet us and their enthusiasm and …

Alun · 16 April 2025

★★★★★ 5/5

Trustpilot

The sale of my property was handled well

The sale of my property was handled with great expertise. Viewings were advised and conducted without fuss, feedback thereafter was prompt and informative and once a buyer had been identified and terms agreed the execution of process was made as stress free as possible with oil poured on troubled water as required!

Christopher · 27 November 2020

★★★★★ 1/5

Trustpilot

Really rubbish agency

Really rubbish agency, I have no heating in my flat yet they completely ignored any emails I have sent them about this issue , really unprofessional people, I personally dealt with Shanon Flanagan and Jay O'Dell from Cadogan Street London and they are both very unprofessional and just plain rude and lazy people.

Lu · 20 August 2020

★★★★★ 5/5

Trustpilot

Sevenoaks. excellent service

Great service in selling my late mothers property. First set of photos were not acceptable but it was no problem to order a second set. Guide price achieved.Sale held up, due to delay in attaining probate, but purchasers kept well informed by S&P.All went very well, fully recommend.

DJ · 17 August 2021

★★★★★ 5/5

Google

Couldn't have been happier with the support and service we received from Ian at Strutt & Parker in relation to our flat purchase. He was always responsive and clear in his communication with us and nothing was too much trouble. As first …

Alistair · 16 April 2025

★★★★★ 5/5

Trustpilot

Gina is one in a million

Gina is one in a million. Always returning phone calls and texts promptly. Always very pleasant, determined, focused, driven and dedicated but not at all pushy. We have given Gina a new name, it's Tina Turner simply the best. Regards John and Sue

Sue · 14 April 2022

★★★★★ 5/5

Trustpilot

House Purchase …

We used Strutt and Parker for a house purchase. The service provided has been excellent from start to finish. Victoria was very efficient at organising multiple viewings for us, and being there where various surveys were carried out. I would definitely recommend their services.

Cliff · 5 February 2022

★★★★★ 5/5

Google

We found the team at Strutt & Parker to be responsive, communicative and helpful during our recent house purchase. They went above and beyond to deliver support during what can be a stressful process. Very professional service all round. Would highly recommend.

Nichola · 23 October 2023

★★★★★ 5/5

Trustpilot

Excellent experience with Strutt

Lucy Crane acted for us and was excellent. Lucy made every effort possible to ensure the sale went through and was extremely approachable throughout. This made a huge difference to our experience and we would recommend Strutt and Parker to anyone selling a house

Sam · 2 November 2021

★★★★★ 5/5

Google

It was great working with Ian and David. They’re both made the process easy and effective. Their advice was good and the positioning of the property within the market was excellent. We would recommend to others and use them again.

Jason · 23 October 2023

★★★★★ 1/5

Trustpilot

Poor customer service and failure to…

Poor customer service and failure to keep assurances.I requested details on a development in shrewsbury and was told they would be sent to me by the the agent promoting the property. Several weeks passed without any contact, so I called again and was told the agent would get back to me within the hour; needless to say, he did not. Very unprofessional.

Monty · 12 April 2021

★★★★★ 5/5

Trustpilot

Consummate professionalism throughout the purchase process with the Strutt and Parker team in Cirencester.

Sam Trounson and his team in Cirencester could not have been more professional in their approach as we purchased our house. The whole purchase went through without a hitch and we felt very well supported throughout. We cannot recommend them highly enough.

Virginia · 7 December 2021

★★★★★ 5/5

Trustpilot

Strutt and Parker in Cirencester were…

Strutt and Parker in Cirencester were absolutely faultless in dealing with the sale of my home. The whole team work together with integrity and professionalism. They helped me through the difficult times and maintained contact throughout the whole process. I cannot thank them enough Su M

Susan · 21 November 2020

★★★★★ 1/5

Trustpilot

Avoid Strutt & Parker, Unsafe Rental in Eddington, Cambridge

I rented a 2 bedroom flat in Eddington, Cambridge, managed by Strutt & Parker, and have experienced serious health and safety issues that went unresolved despite 1.5 months of communication.

Josie · 15 July 2025

★★★★★ 5/5

Trustpilot

Sixpenny Handley, 2021

Sarah, Fiona and the team at Strutt and Parker in Salisbury exceeded expectations throughout our house purchase in 2021. They kept us up to date, were always keen to help and we wouldn't hesitate to use them again in the future.

Rachel · 2 November 2021

★★★★★ 5/5

Trustpilot

Excellent, personal service

Excellent, personal service. Katherine and the team offered us lots of local knowledge about the area, even to the extent of recommending dance classes for our daughter. At all stages of the process, we felt there was a real commitment to finding us the right home.

Ciara · 8 October 2020

★★★★★ 5/5

Trustpilot

Excellent service from Gina

I bought a house in Oakleigh Park recently, Gina Simpson was the agent in charge. Gina was very honest and professional throughout the process and if I ever sell the house in the future I would be certain to choose her as the agent

Matt · 31 March 2021