Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe spent 5 very happy years renting a property in Newbattle Abbey Crescent in Dalkeith through Saltouns. Our stay was made all the more pleasurable due to the consistent care from Jonathon at Saltouns. Any issues were always dealt with promptly, thoroughly and fairly. It was clear that Jonathan wanted to ensure that we felt well looked after. We would have no hesitation recommending Saltouns to anyone looking to rent a property in the area
Mark · 29 August 2024
Agent replied · 13 April 2026
Mark,
Thank you for such a lovely review. We’re delighted to hear you had five happy years in the property and that Jonathan’s care and responsiveness made a real difference. We really appreciate the recommendation.
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleSaltouns are a great company to deal with as a tenant, but in particular Lee. He is so responsive, professional and considerate to tenants. He always ensured I was aware of any processes, communicated well and provided exceptional service. It is due to Lee that I recommend Saltouns and would suggest any tenant use the company with confidence.
Charley · 9 October 2021
Agent replied · 17 May 2026
Charley,
Thank you for such kind words. We’re delighted to hear Lee provided such a responsive, professional, and considerate service, and that his communication made such a positive difference to your tenancy. We really appreciate the recommendation.
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleJill was very helpful.
Olivia · 13 April 2025
Agent replied · 13 April 2026
Olivia,
Thank you for the review. We’re glad to hear Jill was helpful and made things easier for you. Much appreciated.
All the best,
The Saltouns Team
★★★★★ 3/5
GoogleOkay agency, however, whenever i put through any maintenance/issues with the property, the maintenance team, were not helpful and could become rude very quickly. They did not help to fix any issues within the property and blamed me for things that were pre-existing
Jandeep · 17 July 2025
Agent replied · 13 April 2026
Jandeep,
Thank you for your feedback. We’re sorry to hear that your experience with maintenance fell short of what it should have been. This certainly isn’t the level of service we aim to provide, and we’d welcome the opportunity to look into this further and address any outstanding concerns.
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleWe've recently moved into our new home thanks to the wonderful and professional help of Saltouns agent Jonathan. This company has been very helpful with all aspects of moving into our new home. The home is also held to a very high standard and from looking at the companies other properties it looks like they all great quality homes. So far everything has been great with this letting agency.
Brian · 19 July 2024
Agent replied · 19 July 2026
Brian,
Thank you for the lovely review. We’re really pleased to hear Jonathan helped make your move into your new home such a positive experience, and that you’ve been impressed with the standard of the property. We’re delighted everything has been going well so far.
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleRight from the time the house was advertised as ‘To Let’ by Saltouns, Lee has been very professional and very quick in responding to our queries. He has always kept us updated during the whole process of us letting the property. I definitely recommend Saltouns Ltd and Lee does go above and beyond to help.
Sheldon · 13 April 2021
Agent replied · 13 April 2026
Sheldon,
Thank you for the great review. We’re delighted to hear Lee was professional, responsive, and kept you well informed throughout the letting process. We really appreciate the recommendation and your kind words.
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleA fantastic letting agency and incredibly professional. Our property manager Jonathan was a delight, he was quick to respond to any communications and resolved any issues we had extremely swiftly.
I would highly recommend their business and wouldn’t hesitate to use them again.
Jack · 4 October 2022
Agent replied · 25 March 2024
Jack,
Jack,
It is great to hear from tenants as well as landlords. It shows that we offer a high level of service to both. Jonathan is an invaluable asset to the company and we will make sure he gets the recognition he deserves.
Many thanks,
Saltouns Team
★★★★★ 5/5
GoogleGreat experience with Saltouns. They were very professional and responsive. Jonathan guided me through the whole letting process smoothly and made everything easy. Highly recommend!
Marco · 13 November 2025
Agent replied · 13 April 2026
Marco,
Thank you for the great review! We’re really pleased to hear you had such a positive experience and that Jonathan was able to make the letting process smooth and straightforward for you. We truly appreciate the recommendation.
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleJonny and team at Saltouns are efficient and professional in their management of our property. Cannot recommend them highly enough.
Eric · 13 April 2024
Agent replied · 25 March 2024
Eric,
Thank you for posting this fantastic review and for name Jonny in the process. He is a great asset to our company and it is great to see him get recognition for his hard work.
It makes a huge difference to us when landlords such as yourself share your positive experiences and we are extremely grateful.
Many thanks,
Saltouns Team
★★★★★ 5/5
GoogleAmazing service. I work with Jonathan to manage a property and have worked with Matthew and the whole team have been nothing but fast, professional and incredibly helpful. I recommend them.
Simon · 13 April 2023
Agent replied · 25 March 2024
Hi Simon,
It is really appreciated you have taken the time to post this review and to name Matthew and Jonathan at the same time. I have been told they plan to do a "round house high five" reminiscent of the volleyball scene in the original Top Gun, although I'm assured with shirts on!
It is great to hear from comparatively new landlords as well long serving ones.
We hope you will be a landlord of ours for years to come.
Many thanks,
Saltouns Team
★★★★★ 5/5
GooglePositive: Professionalism, Quality, Responsiveness, Value
The Property Manager Mr. Lee Simpson has been very kind, professional and responsive during the whole renting process. His response is prompt and efficient. We highly recommend other future tenants to consider renting from Saltouns.
Tushar · 13 April 2022
Agent replied · 25 March 2024
Dear Tushar,
It is great to hear from tenants especially when they have had such a positive experience renting with us!
Lee Simpson has been a property manager with us for almost 9 years and he is a great asset to our company and we will make sure he gets the recognition he deserves.
Many thanks,
Saltouns
★★★★★ 5/5
GoogleWe spoke with Jonathan from Saltouns in relation to renting out a flat we had recently renovated. This being a first for us, Jonathan was excellent in his dealings with us. He was prompt for any meetings arranged and explained the entire process to us as to what would be involved. He managed the rental and advertising process for us really well, leaving us with no concerns whatsoever. The first tenants to view the property, the day after it was advertised, wanted to rent, which was great and again managed professionally by Jonathan.
I would definitely recommend Saltouns as a rental agent and many thanks to Jonathan for all his help.
Douglas · 9 October 2020
★★★★★ 5/5
GoogleMy tenant decided to move out during the covid pandemic and as I live abroad I decided to employ a letting agency to manage my property. Jonathan Dobbie from Saltouns has been brilliant! He is extremely professional, very efficient and all correspondence with him is very friendly. He answered all my questions very quickly and has been keeping me updated throughout the entire process of finding new tenants and getting the tenancy ready. I was concerned that the flat would stay empty for a while due to the pandemic but Jonathan has managed to find new tenants swiftly. The whole process has been stress free and it’s a great relief to have a professional and reliable agent looking after my tenancy. I can highly recommend Jonathan to anyone who is looking for a letting agency to manage their property.
Imke · 9 October 2020
★★★★★ 5/5
GoogleI cant thank Lee Simpson enough for his understanding and professionalism. last year I was dealing with a separation after twenty years and the daunting task of first time renting, I had two months dealing with rude letting agencies, even at one point shown a property that hadn't been cleared by previous tenants or agency, it was so awful and dirty. I was literally in despair when I contacted Lee at Saltouns, straight away his genuine care and understanding of my situation and the way he kept the whole process simple was such a relief. He understood what I was looking for and found me a great property as soon as I was ready to move. It was such a efficient and smooth process thanks to lee, Jonathan and the whole team at saltouns. I've been very happy with the property and the swift service received. If I were to rent a property in the future I have absolutely no doubt Saltouns would be my first point of call.
Lesley · 9 October 2020
★★★★★ 5/5
GoogleMy partner and I rented a property through Saltouns and they were excellent throughout our tenancy. Any queries or concerns were handled promptly by the the property manager, Jonathan, in a friendly and professional manner. Having rented with a number of different letting agencies we can safely say Saltouns are on the top of our list and we would definitely work with them again in the future.
A fantastic service and we would recommend Saltouns to anyone looking to rent a property in Edinburgh.
Catriona · 9 October 2022
Agent replied · 13 April 2026
Catriona,
Thank you for such a lovely review. We’re delighted to hear you had such a positive experience throughout your tenancy and that Jonathan supported you in a friendly and professional way. It means a great deal to be top of your list, and we really appreciate the recommendation.
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleAn easy to work with and attentive letting agent. Our property manager Jonathan, was always helpful and quick to respond to any issues we may have had. Highly recommended for any future tenants
Ross · 13 April 2025
Agent replied · 13 April 2026
Ross,
Thank you for the kind review. We’re really pleased to hear you found us easy to work with and that Jonathan was always helpful and responsive. We truly appreciate the recommendation.
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleMy experience with Saltouns was great from the beginning to the end. I am particularly grateful to the property manager Mr Jonathan Dobbie for being so cooperative and responsive. All steps were clear and easy starting from moving in, maintenance issues, and sorting out the deposit. I definitely recommend this letting agent.
Dima · 13 April 2024
Agent replied · 25 March 2024
Dear Dima,
Thank you for your review. It means great deal when tenants have a positive experience and take the time to post about this. It has a huge impact on our company and we'll make sure Johnny gets the pat on the back he deserves.
Many thanks,
Saltouns
★★★★★ 5/5
GoogleBeen a tenant with Saltouns for 4 years. Great company with prompt response, especially great service from Jonathan, the property manager, never need to chase anything with him.
Adam · 13 April 2025
Agent replied · 13 April 2026
Adam,
Thank you for the kind review and for being with Saltouns for the past four years. We’re really pleased to hear everything has been handled promptly and that Jonathan has made things easy for you throughout your tenancy.
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleGreat service, very professional.
Dealt with Lee Simpson he was great always on call and very efficient.
Stuart · 13 April 2023
Agent replied · 25 March 2024
Stuart,
Thank you for posting this fantastic review and taking the time to name Lee Simpson as always being available and efficient. Lee has been a cornerstone of Saltouns for almost 9 years and it is great to hear he is still offering the same high standard he always has.
We will make sure Lee gets a pat on the back and a cupcake as a thank you.
Many thanks,
Saltouns Team
★★★★★ 5/5
GoogleWe've recently moved into our new home thanks to the wonderful and professional help of Saltouns agent Jonathan. This company has been very helpful with all aspects of moving into our new home. The home is also held to a very high standard …
Brian · 18 July 2024
Agent replied · 13 April 2026
Brian,
Thank you for the lovely review. We’re really pleased to hear Jonathan helped make your move into your new home such a positive experience, and that you’ve been … More
★★★★★ 5/5
GoogleLee Simpson at Saltouns has been very helpful and vital at keeping us up to date with the rules and regulations of the rental market.
Ian · 13 April 2025
Agent replied · 13 April 2026
Ian,
Thank you for the great feedback. We’re pleased to hear Lee has been helpful and kept you well informed on the ever-changing rental regulations. It’s much appreciated.
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleIn the 10 years Saltouns have managed my property I haven’t had a single issue with them. Anytime there has been an issue at the property they have been quick to communicate it with me and then sort the problem out. Like recently when I was dealing with Jonathan Dobbie who has always been so helpful. Brilliant company and brilliant guy🫡 …
Cal · 13 April 2023
Agent replied · 25 March 2024
Dear Cal,
Thank you first and foremost for being a landlord with us for over a decade and still taking the time to post a 5-Star review. This shows that is is not just new landlords or tenants who are happy to share their positive experiences. It also shows we offer a consistency in service if you still feel this way after 10 years.
It is also fantastic to hear that Jonathan is doing a great job and we will make sure he gets a pat on the back and a cupcake for all his hard work.
Many thanks,
Saltouns Team
★★★★★ 5/5
GoogleWe have rented a flat as tenants from Saltouns years ago and now came back to them to manage our own property as landlords and both experiences went extremely smoothly. Most recently we've been in contact with Jonathan who is always very professional, friendly and responsive. Any questions we have are always answered in detail, any issues with the property taken care of swiftly. Overall, it's been great doing business with Saltouns both as tenants and landlords.
Paulius · 9 October 2020
Agent replied · 17 May 2026
Paulius,
Thank you for such a thoughtful review. We’re delighted to hear you’ve had positive experiences with Saltouns both as tenants and now as landlords, and that Jonathan has been professional, friendly, and responsive throughout. We really value your continued trust in us.
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleI definitely recommend Saltouns. Manager Jonathan was really helpful and professional.
Alex · 13 April 2023
Agent replied · 25 March 2024
Hi Alex,
Thank you for posting this 5-Star Review and for naming one of our fantastic property manager's Jonathan. We will make sure he gets the recognition he deserves and we will continue to try to impress you with our service.
Many thanks,
Saltouns Team
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