Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe’ve had a very positive experience dealing with Saultons but inspecual Kerr Stevenson. He has been incredibly quick, efficient, and professional in managing our requests and making sure everything was dealt with promptly.
Kerr has been an excellent intermediary between us and the landlord, making the whole process of communicating issues, arranging repairs, and handling day-to-day matters straightforward and stress-free. He is always responsive, keeps us informed, and follows things through efficiently.
Javier · 20 September 2026
★★★★★ 5/5
GoogleThe letting of my property has been handled by Saltouns for the last two years. Recommended by my brother-in-law, they have been fantastic throughout. I have dealt with Lee and Kerr and both have brought the a level of care and professionalism that otherwise seems rare these days.
David · 15 July 2026
Agent replied · 29 August 2026
David,
Thank you for taking the time to leave such a thoughtful review. It means a great deal that a family recommendation led you to Saltouns and that, two years later, you remain so pleased with the service you’ve received.
Lee and Kerr will be delighted to hear your kind words. Providing landlords with genuine care, professionalism and peace of mind is exactly what we strive for, so your comments are very much appreciated.
Thank you for continuing to trust Saltouns with the letting and management of your property.
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleI rented through Saltouns for 18 months and was very happy with them. They responded quickly to any issues and were easy and friendly to deal with. My property manager Jonathan was very helpful and quick to respond to any queries I had, and unlike most letting agents they were flexible. They take into account a person's wider circumstances and give you the opportunity to make your case for why you should rent somewhere above and beyond just your salary. Usually you're not let through the door for even a viewing unless you tick random made up criteria, which is hard as a single person! I appreciated their support and would recommend them, along with other smaller letting agents like Linnmac, if you're looking to rent in Edinburgh and are flexible with the type and location of the property you want.
AJ · 16 September 2025
Agent replied · 13 April 2026
AJ,
Thank you for such a thoughtful and detailed review. We’re really pleased to hear you felt supported throughout your tenancy and that Jonathan was helpful and responsive. It means a lot to know our flexible approach made a difference, and we truly appreciate the recommendation.
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleAs a landlord, working with Jonathon at Saltouns has been a genuinely excellent experience. He handled every aspect of the letting process with professionalism, efficiency, and great communication. From finding reliable tenants quickly to keeping me updated throughout, Jonathon made the whole process smooth and hassle-free. His knowledge of the local market and attention to detail gave me complete confidence, and it’s clear he genuinely cares about getting the best outcome for both landlords and tenants. I wouldn’t hesitate to recommend him, a real asset to Saltouns.
Grant · 16 September 2025
Agent replied · 13 April 2026
Grant,
Thank you very much for the kind words. We’re delighted to hear Jonathan made the letting process smooth and stress-free for you, and that his local knowledge and communication gave you confidence throughout. We really appreciate the recommendation.
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleI had a great experience renting with Saltouns. They were professional throughout and the renting process was really easy. They were always prompt replying to emails. The move out process was also very smooth. I had no maintenance issues at the property but I liked that there was a dedicated property manager Kerr, and I felt that if there were maintenance issues they would have been resolved quickly. I would definitely recommend Saltouns as an estate agent in Edinburgh.
Chloe · 27 August 2026
Agent replied · 29 August 2026
Chloe,
Thank you for sharing your experience with Saltouns. We’re so pleased that everything, from securing the property through to moving out, was straightforward and smoothly handled, and that you always received a prompt response from our team.
It’s also great to know that having Kerr as your dedicated property manager gave you confidence that support was there if you needed it. We’ll be sure to pass your kind comments on to him.
Thank you again for your recommendation, and we wish you all the very best in your new home!
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleI've rented with Saltouns for 2 years, and I'm incredibly thankful for their reliable, efficient, and friendly service as my letting agent for that time. I'm especially glad to have had Lee as my direct letting agent of contact throughout my tenancy - he was instrumental in making my tenancy a smooth and pleasant one from start to finish. Thank you for providing me support at all the times I needed it most during my tenancy, and wish you all the best!
Mitra · 27 May 2026
Agent replied · 29 August 2026
Mirta,
Thank you for your lovely review and for choosing Saltouns over the past two years. We’re so pleased to hear that you found our team dependable, efficient and friendly throughout your tenancy.
It’s wonderful to hear such positive feedback about Lee. We’ll be sure to share your kind words with him, and he’ll be delighted to know that his support helped make your tenancy such an easy and enjoyable experience.
Thank you once again, and we wish you every happiness for the future!
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleAfter renting with Saltouns for the last 5 years, we would recommend them. Their team are friendly. Our property manager(s) Lee and Jonathan were great at helping and advising us on what our renting journey is,it being 1st time renting also they were good at responding to any issues we raised.
Karina · 13 November 2025
Agent replied · 13 April 2026
Karina,
Thank you so much for your kind words and for being with Saltouns for the past five years. We’re delighted to hear Lee and Jonathan were able to support you throughout your first renting experience and respond quickly whenever you needed help. We really appreciate the recommendation.
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleI'm currently renting through Saltouns and I cannot recommend them enough. It's clear that they value their clients, and they've consistently gone above and beyond in providing excellent service. A big shout out to Jonathan who has been very supportive throughout my tenancy. Any maintenance issues have been resolved within 48hrs.
Tabitha · 13 October 2025
Agent replied · 13 April 2026
Tabitha,
Thank you so much for the wonderful feedback. We’re delighted to hear you’ve felt well supported throughout your tenancy and that maintenance issues have been dealt with promptly. Jonathan will be thrilled to hear your kind words.
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleWe’ve had an excellent experience with Saltouns. As first-time renters, we really appreciated how smooth and well-organised everything was from start to finish.
Our property manager, Jonathan, has been outstanding, always quick to respond to emails and very efficient in arranging any repairs, which have been dealt with promptly every time.
The online portal is also a great feature, keeping everything clear, accessible, and up to date.
Overall, we couldn’t have asked for a better experience and wouldn’t hesitate to recommend Saltouns to others.
Lauren · 27 March 2026
Agent replied · 28 August 2026
Lauren,
Thank you so much for your wonderful review and recommendation. We’re delighted to hear that your first experience of renting has been smooth and well organised.
It’s especially lovely to hear your kind comments about Jonathan. We’ll be sure to pass them on to him, he’ll be delighted to know that his responsiveness and support have made such a positive difference.
Thank you for choosing Saltouns, and we hope you continue to enjoy your new home!
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleWe had a really positive experience with Saltouns Letting. Jonathan was fantastic throughout the entire process, always keeping us in the loop and making sure we were well informed at every stage. He was also incredibly accommodating, even with some of our last-minute requests, which made the whole experience smooth and stress-free. Highly recommend!
Bilal · 16 September 2025
Agent replied · 13 April 2026
Bilal,
Thank you for the lovely review. We’re delighted to hear you had such a positive and stress-free experience, and that Jonathan was able to keep everything running smoothly, even with last-minute requests. We really appreciate the recommendation.
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleI opened a shop far from where I used to live, I tried many agencies near the shop to move closer I had to commute over an hour every morning to go to work but no one was ready to help, but Jonathan at Saltouns, helped me a lot and found me a nice house in a nice area. I can’t thank Jonathan and Saltouns enough for that. They are really responsive and respectful.
Hama · 4 October 2024
Agent replied · 25 March 2024
Dear Hama,
Thanks you for taking the time to post a review. It has a huge impact for local businesses such as ours to get the support of the residents. Johnathan is a great asset to our company and we will make sure he gets the recognition he deserves.
Thank you again for taking the time to post this. It is greatly appreciated.
Many thanks,
Saltouns Team
★★★★★ 1/5
GoogleI had a very bad experience with Saltouns Letting agency. Their letting agents are solely focused on protecting the interests of landlords, with little to no regard for the rights or concerns of tenants. Communication and support were extremely poor, and it became clear that tenant well-beings are not a priority. Saltouns are very expert in the unscruplous tactics of taking full advantage of tenants to retain the deposit money and playing the adjudication process. I would strongly NOT advise others to have a deep think before considering Saltouns if you are looking to let a property through them.
Lol · 27 October 2025
Agent replied · 13 April 2026
lol,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience didn’t meet expectations. We aim to act fairly, professionally, and in line with all regulations, and we would welcome the opportunity to review your concerns directly if you’re open to discussing them with us.
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleI've had a great experience with Saltouns over the past four years. Lee Simpson has always been professional, responsive, and helpful whenever I needed assistance. He took time to help me out when I locked myself out even though it was a late evening. Communication with him was always good, adjusting the visits to match my days in the flat. Maintenance requests were handled quickly(in 4 years had only 3 issues change of washing maching - in less than a week a new one was bought, boiler fixed in less then 48hours from when I filled in the request and an electrical issue - pretty much same in a weeks time) and communication was clear throughout. I appreciate Lee's support in making my rental experience smooth and hassle-free. Highly recommend!
Andrei · 16 September 2025
Agent replied · 13 April 2026
Andrei,
Thank you for such a thoughtful review. We’re really pleased to hear you’ve had a smooth and positive experience over the past four years, and that Lee has been consistently professional, responsive, and supportive, even going the extra mile when needed. We truly appreciate the recommendation.
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleWe had used Saltouns services which is incredible.
Actually the response was fast and anytime we had some questions they already responded in a short time.
We have dealt with Jonathan Debbie which was the helpful man in Saltouns.
No hidden fees and everything was done electronically.
Their website is amazing and everything can be arranged through that website straight forward.
Osama · 16 September 2024
Agent replied · 13 April 2026
Osama,
Thank you for the lovely feedback. We’re delighted to hear you found the service fast, transparent, and easy to use, and that Jonathan and Debbie were helpful throughout. It’s great to know the online process worked well for you too.
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleI personally highly recommend Saultons as a letting agents. Wonderful experience an always reactive and proactive to fix every problem you can have. A special Thanks to Jonathan!!!
Emanuele · 13 October 2025
Agent replied · 13 April 2026
Emanuele,
Thank you for the lovely review and recommendation. We’re really pleased to hear you had such a positive experience and that the team were always quick to help. Jonathan will especially appreciate the shout-out!
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleHaving rented out via Saltouns for over 5 years, I would like to commend this team for all they have done for me. From going over and above from helping me get started after my arrangement with the previous agents fell into difficulty, to managing long standing and well suited tenancies, Lee and the team have consistently made the process almost seamless. A massive thanks, and no question that I fully recommend Saltouns for their services.
Malcolm · 4 October 2023
Agent replied · 25 March 2024
Malcom,
Thank you for taking the time to post this review. Lee has been with us for almost 9 years now so it is great to see he is still impressing landlords and generating such incredible feedback. It is great to hear from long standing landlords such as yourself and that we are able to offer consistently high value serviced to our clients.
Many thanks,
Saltouns Team
★★★★★ 5/5
GoogleJonathan was by far the best letting agent to work with, which was such a nice thing to have leaving the rental market. He was super friendly and professional, and responded always on time. Thank you for such a great experience.
Franziska · 26 April 2025
Agent replied · 13 April 2026
Franziska,
Thank you for such kind feedback. We’re delighted to hear Jonathan made your experience such a positive one, especially at the end of your renting journey. We’ll be sure to pass on your lovely words to him.
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleMany thanks Jonathan for all your help and your support in our process to find the perfect place for our family, and to make easier our way back to this amazing city
Virginia · 13 April 2025
Agent replied · 13 April 2026
Virginia Nieto Carmona
6 reviews • 0 photos
starstarstarstarstar 3 Jul 2024
Many thanks Jonathan for all your help and your support in our process to find the perfect place for our family, and to make easier our way back to this amazing city
★★★★★ 5/5
GoogleI had a fantastic experience with Saltouns, Letting Agents in Edinburgh. The team was professional, friendly, and highly responsive from start to finish. They made the entire letting process smooth and stress-free, always keeping me informed and offering helpful guidance along the way. Their attention to detail and commitment to excellent customer service really stood out. I would highly recommend Saltouns to anyone looking for reliable and high-quality letting services in Edinburgh.
It,s · 6 April 2026
★★★★★ 5/5
GoogleWe had a really positive experience with Saltouns when renting our property. We recently moved out and the process was once again smooth and straightforward, with prompt communication throughout from Lee. We would happily recommend Saltouns to anyone looking for a property.
Ihsan · 29 September 2026
★★★★★ 5/5
GoogleWe rented a property through Saltouns and Jonathan was one of the most efficient, organised and helpful agents I have ever dealt with. We have since moved out and again the move out process was just as good. Highly recommend for landlords and tenants.
Laura · 13 April 2024
Agent replied · 13 April 2026
Laura,
Thank you for the fantastic feedback. We’re really pleased to hear Jonathan made both your tenancy and move-out process so smooth and well organised. We truly appreciate the recommendation to both landlords and tenants.
All the best,
The Saltouns Team
★★★★★ 1/5
GoogleSaltouns' actions and behaviours have ranged from disappointing and disingenuous to discriminatory and dishonest.
Whilst they may believe this in theirs and the Landlord's best interests; this is surely only a short-term gain.
Issues have included:
Ignored and then delayed necessary repairs.
Ignored and patronised concerns and issues raised by women or foreigners.
Unauthorised access. Allowed contractors into property at their convenience and without due regard to women and children in residence.
Deducted spurious amounts from the deposit at end of tenancy.
Acquiring items of value and then claiming fees for "disposal".
Unscrupulous in seeking to retain the deposit money and avoid any expenditure for necessary repairs.
Saltouns are expert in the above tactics as well as the mechanisms of the adjudication process.
We now have to seek recourse through the courts.
Be wary when using this company. Check all documents carefully, pick every fault upon check in. Do not be reasonable, because they will not be upon check out. Ensure everything is recorded and be prepared for unexpected guests.
If you are a Landlord, your tenants are unlikely to stay long.
Neil · 4 October 2024
Agent replied · 25 March 2024
Neil,
Thank you for taking the time to post this review.
As you know through multiple emails and phones calls we have discussed this matter at length. We have taken the matter extremely seriously and carried out a thorough investigation into everything you have mentioned in your review.
We have found no evidence of dishonesty or discrimination whatsoever in Saltouns dealings with yourself or your family.
We can see there have been some delay in repairs as they were not reported though our fault report system FixFlow which I believe is what has led to some of the misunderstanding. We rely on FixFlow, which is a fantastically easy to use fault report system, as issues reported over the phone while property managers are out and about or via text can get missed, whereas any issue being reported through FixFlow goes straight to maintenance.
We did have one instance of a contractor entering the property without the proper notification. However, as has been explained by phone and email, this was an administrative error for which we apologised and has now been automated so cannot occur again. All of our contractors are vetted and sign service agreements so they are held to a high standard of trust and professionalism. As discussed the property was empty at the time so while this mistake was made no one was effected and we issued a formal apology at the time and we have taken steps to try to ensure this could not happen again.
Regarding the deposit, we use a well established independent inventory company with an impeccable reputation called Pinstripe and we base any deposit deductions by comparing the Check In Report and the Check Out Report. All tenants, including yourselves, are given clear and concise information about how to make amendments to the Check In Report if you feel anything has been missed so that it is noted for when the Check Out Report is produced. Furthermore, all deductions are sent to the independent deposit LPS who adjudicate any deductions and make a decision based on the evidence submitted. This is the procedure we follow for all tenancies and it is the procedure we followed with yours. The process is completely transparent and in line with legislation so to claim any deductions were either unscrupulous or spurious is factually inaccurate.
You also mention a cost for disposing of "items of value" such as the gas cannister you left behind. While this may have a value to you if you take it back to the shop to replace, if you leave something like that behind in a property then someone has to be paid to take it away and that is not a cost that should be borne by the landlord. Just as if you left 30 glass Irn Bru bottles behind worth 20p each, that may be worth £6 to you but we would have to pay a cleaner to recycle them.
You have said you are seeking recourse through the courts, however, we have yet to receive any correspondence regarding this but as we have followed all the correct procedures as clearly communicated to you as tenants we are not concerned about any action you wish to take.
I do not agree that anyone need be wary of our company but I do agree that any tenant should check all documents carefully as not reading the documentation could lead to issues.
I should also advise that we have many many tenants who have been with us for years and in many cases decades as is the same with our landlords.
We wish you and your family the best for the future.
Many thanks,
Saltouns Team
★★★★★ 5/5
GoogleWe came across a property on Saltouns that we were interested in renting once we arrive in Scotland (immigrating from another country). Everyone told us it will be impossible to rent a place when we aren't in Scotland yet. But, we took a chance and emailed the agent on a Sunday afternoon. Jonathan, the property manager, came back to us the very next morning to see how he can assist us. We had quite a few emails up and down and then Jonathan advised he will set up a virtual meeting when he is at the property in order for us to see anything else we needed to see. He went above and beyond, opened cupboards, went outside to the garden, out the front door to see parking and the road and he answered every single question we had. After that we were so at ease knowing we are in great hands. We don't know how we would have done this without Jonathan and this just makes us so so happy knowing we are moving to this place where people are just extremely helpful and friendly. We are forever grateful for Jonathan and the role he plays in our new chapter of moving to Scotland.
Nicole · 4 October 2024
Agent replied · 13 April 2026
Nicole,
Thank you so much for sharing such a wonderful experience. We’re delighted Jonathan was able to support you from afar and make your move to Scotland feel reassuring and straightforward. It means a great deal to know you felt in safe hands at such an important time. Wishing you every happiness in your new home and new chapter here.
All the best,
The Saltouns Team
★★★★★ 5/5
GoogleWe spent 5 very happy years renting a property in Newbattle Abbey Crescent in Dalkeith through Saltouns. Our stay was made all the more pleasurable due to the consistent care from Jonathon at Saltouns. Any issues were always dealt with promptly, thoroughly and fairly. It was clear that Jonathan wanted to ensure that we felt well looked after. We would have no hesitation recommending Saltouns to anyone looking to rent a property in the area
Mark · 29 August 2024
Agent replied · 13 April 2026
Mark,
Thank you for such a lovely review. We’re delighted to hear you had five happy years in the property and that Jonathan’s care and responsiveness made a real difference. We really appreciate the recommendation.
All the best,
The Saltouns Team
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