Trusted Agent profile · Edinburgh
★★★★★
74 reviews across 2 platforms
11 Wemyss Place, Edinburgh, EH3 6HH
Rettie and Co's office in Edinburgh, at 11 Wemyss Place, is rated 3.9 out of 5 across 74 reviews on two platforms, including 19 Google reviews rated 4.8.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
1/5
TrustpilotWe’ve been looking for a home for a…
We’ve been looking for a home for a while and Rettie has been by far the most unpleasant, worst agency to deal with as buyers. We’re now avoiding any houses/flats by rettie, we’d rather take longer finding a place than deal with them.
5/5
GoogleExcellent, tailored and personal service. Couldn't have asked for more.
Hi Silke, thanks for taking the time to leave a 5-star review. Thank you so much for your kind words! We're thrilled to hear you had such a positive experience. We will ensure to let the team know. Best wishes, Rettie Town and Country
1/5
TrustpilotSending spam emails
They keep sending me spam emails despite me having asked them to stop.
5/5
TrustpilotMy property sale was in the capable…
My property sale was in the capable hands of Gavin Smith and Maz Purdie at the Wemyss Place, Edinburgh office. Their team got me through the process minimizing any stress which the seller can be faced with. I thank them for their professionalism and exceptional effort.
1/5
GoogleIncapable of even answering the telephone. The complacency is beyond a joke.
Hi Duncan, our electricity supply was cut this morning which took out our phone lines, and we can only apologise for the inconvenience caused. If you are able to call back on 0141 624 4183, then I believe everything should be back up and running. Many thanks, Shona Crawford, Director of Marketing
5/5
TrustpilotSuperb professional service
Superb professional service, don’t understand why people give one star?? Fast friendly service.
5/5
GoogleRettie & Co are quite simply the best estate agent in Scotland. They assisted us with the sale of our home in Broomieknowe and purchase in Stockbridge. Absolutely fantastic service. Thoroughly recommended.
Hi Matthew, thank you for leaving a 5 star rating for the team. We are delighted to hear your kind words and to have been able to assist with your sale in Broomieknowe and purchase in Stockbridge. Best wishes Rettie & Co.
5/5
GoogleFantastic advice and service from both Emma and Andrew. We’ve benefited from their highly personal and sage advice, intimate knowledge of the East Lothian market more than once! Wouldn’t hesitate to recommend.
Hi Dave, thank you for taking the time to leave us a 5-star review. It's great to hear you received fantastic advice from Emma and Andrew, and that you would be happy to recommend us. Best wishes Rettie Town & Country.
5/5
GoogleEmma & Chris at Rettie sold our house for us. They were proficient and professional; giving sound advice on pricing and getting plenty of people to come and view the house.
Hi Diana, thank you for taking the time to leave a 5-star review, it is greatly appreciated. And, thank you for the lovely feedback on the service and advice you received from Emma and Chris. Best wishes Rettie Town & Country.
5/5
GoogleWe had a tight schedule in which to sell our property to be able to move forward in a chain. Rettie were very reassuring that the timescales were indeed achievable, and had much advice on how best to present the property for viewings. It …
Hi David, thank you so much for leaving a 5 star review for our Town & Country team. We know you were assisted by Phoebe Bolton, and we are really glad to hear that your tight timescales were met, with great advice given along the way. Thank you for saying you would recommend us. Best wishes from Rettie & Co.
1/5
TrustpilotHope you are lucky
May be I was unlucky to get Michael as the point of contact from Rettie or its the whole branch that's absolutely a nightmare to deal with. I hope the first one is true but honestly have never come across any service so unprofessional in my last 10 years of stay within UK.I was with them for 3 years and hope never again I need to contact them.
5/5
GooglePhoebe from start to finish was most helpful and super efficient Always ready a a drop of a hat I believe she should be congratulated by your company …
Hi Ian, Thank you very much for leaving a 5-star review for Phoebe Bolton at our Town and Country Team. We are very happy to hear you found the process was so efficient and that Phoebe was most helpful throughout, we will pass on your kind words on to her! Best wishes, Rettie&Co.
4/5
Trustpilotreliable service
In general , Rettie &co offers a reliable service for tenants. Used to make a complaint due to significant delay of major repairs and maintenance, but now everything goes smoothly after we have a new account manager (J.S).
5/5
GoogleRecently we seamlessly sold our house in East Lothian through Retties. Throughout the whole process we found the team of Andrew Smith and Phoebe Bolton to be very kind, supportive and helpful. I can thoroughly recommend their services.
Hi Jenny, thank you very much for leaving a 5-star review for our Town & Country team. We are really glad to hear that throughout the whole process, you found Andrew and Phoebe to be kind, supportive and helpful. Thank you for saying you would recommend our services. Best wishes from Rettie & Co.
1/5
TrustpilotThey bet on their integrity for playing…
Playing the same trick to put "Pet Considered" to distinguish clients, but no property is really accepted Pet.
5/5
TrustpilotMy property manager
My property manager, Iwona, has been so helpful and friendly. Always offering great advice and sympathetic with problems that arise
5/5
GoogleA great team effort by Emma and her colleagues
Hi Angus, thank you for taking the time to leave us a 5-star review. And great feedback for Emma. Best wishes Rettie Town & Country.
5/5
GoogleVery efficient and helpful service and advice.
Hi Alistair, thank you for taking the time to leave a 5 star rating for our Town & Country team. We are pleased to hear your feedback. Kind regards, Rettie & Co.
5/5
Trustpilotefficient & helpful
My portfolio manager, Jessica, gave helpful advice and managed a change of tenants efficiently and well
5/5
Googleexpert, extremely helpful good advice, friendly and efficient , kept us informed, very impressed with the service . Thank you
Hi Sharon, thank you very much for leaving a 5-star review for our Town & Country team. We know that you were assisted by Phoebe Bolton, and we are really glad to hear that you were very impressed with the service and that Phoebe was … More
5/5
TrustpilotMia and Zoe on the front desk are…
Mia and Zoe on the front desk are always very helpful and friendly and professional.
5/5
GoogleExceeded expectations. Many thanks.
Hi Grant, thank you very much for leaving a 5-star review for our Town and Country Team. We know you were assisted by our East Lothian agents and we are really glad to hear that they exceeded your expectations. Best wishes, Rettie&Co.
1/5
TrustpilotTerrible service
Terrible service, tried to get a mortgage via one of their advisors. Never got back to me, have a mountain of emails chasing her constantly. This also happened to another family member with the same mortgage advisor. Would never recommend the mortgage service unfortunately.
5/5
TrustpilotHighly Recommend Rettie & Co Best…
Highly Recommend Rettie & Co Best Letting Estate Agent in Edinburgh
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Rettie and Co's Edinburgh office has 74 reviews across two platforms: 19 on Google, 55 on Trustpilot (across the whole business).
Rettie and Co Edinburgh is rated 3.9 out of 5 across all 74 reviews, and 4.8 out of 5 on Google from 19 reviews.
Rettie and Co Edinburgh, 11 Wemyss Place, Edinburgh, EH3 6HH.
