Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 5/5
GooglePhoebe Bolton is a super star! A consumate professional who is clearly very adept at managing clients, she managed a very difficult transaction for us where both homeowners had suffered a break down in relationship and communication but …
Experience · 16 April 2024
Agent replied · 20 June 2024
Thank you very much for leaving a 5-star review for Phoebe Bolton at our Town and Country Team. We are very happy to hear she provided an outstanding and above and beyond service for you and will pass on your kind words on to her. Best wishes, Rettie&Co.
★★★★★ 1/5
TrustpilotChoose another agent
After being a perfect tenant for three and a half years I got sent a 54 page document about “ faults “ on leaving our tenancy , things like a mark in the carpet where the bed was etc , I cleaned the house within an inch of my life but they went round it with a ruler and took photos, I had several slight marks and an excessive amount taken from my deposit to cover silly little finger prints. I had also cleaned the close within an inch of its life as Rettie ignored all emails regarding people dumping rubbish , I left the flat and the close in a better state than I found it , this is what puts people off renting ! Please choose another agent as they do not deal with issues correctly and choosing to ignore emails for months.
Pamela · 20 September 2025
★★★★★ 5/5
TrustpilotI had a tremendous experience with…
I had a tremendous experience with Rettie's Morningside, Edinburgh. Laura and James were outstanding selling our flat quickly and professionally. Their presentation of the property was outstanding.
Mr · 1 November 2025
★★★★★ 1/5
TrustpilotI live underneath a property which is…
I live underneath a property which is let by Rettie & Co. There is a problem with the pointing on the platt which is causing water ingress in my basement area. I contacted Rettie & Co in September and spoke with Michael Logan who advised he would send someone to carry out the work required.
Anonymous · 2 December 2024
★★★★★ 5/5
TrustpilotWe rented through Rettie with Jessica…
We rented through Rettie with Jessica as our contact and have had fantastic service from her - very professional - always prompt responses and help. We really couldn't fault anything and thoroughly recommend Roz, Jessica, and everybody we have dealt with at Rettie.
Patrick · 7 May 2025
★★★★★ 5/5
GoogleRetties have again provided an excellent service selling my property. Alastair and Joanna were very supportive during the process, being both professional and personable throughout. I can happily recommend them.
Helen · 12 April 2024
Agent replied · 20 June 2024
Hi Helen, thank you very much for leaving a 5-star review for Alastair and Joanna! It's great to hear that they were professional, personable and supportive throughout and we are so pleased that you would recommend our services. Best wishes from Rettie & Co.
★★★★★ 1/5
TrustpilotDo not trust Rettie
We were double-crossed on a potential property purchase in Berwick-upon-Tweed. We put in an almost full-price offer on an expensive (for Berwick) house, and were told that the vendors were inclined to accept our offer. Just a few days before we were set to agree on terms, we were informed that another potential buyer had cropped up and that the vendors felt obliged to show them the house. We were surprised, but asked if we could make a counter offer if these new potential buyers ended up making an offer. We were assured that we could. All of a sudden, we were told that the new buyers had made an offer that had already been accepted and that the vendors would not, after all, entertain a counter offer from us. Either the listing agent was incompetent and badly informed, or the fix was in and the agent and vendors had already decided to sell the property to the other buyers. I would never recommend that anyone I know do business with Rettie, and obviously I never will do business with them again.
Polly · 17 May 2025
★★★★★ 5/5
TrustpilotThe people at Rettie’s have been…exceptional.
The people at Rettie’s have been exceptional across our tenancy. Both landlord and Rettie’s have gone over and above to make sure my family and I were taken care of and the property truly felt like our home. Highly recommend.
Anne · 18 May 2026
★★★★★ 5/5
TrustpilotIwona has been our manager for many…
Iwona has been our manager for many years now and has done a fantastic job for us. We know our property is in good hands and well taken care of.
T1M · 24 May 2025
★★★★★ 5/5
TrustpilotA great experience
We have been letting out a property via Rettie for two years now. This was our first property we have rented out. Our portfolio manager,Jess, is just fantastic. She is proactive, committed to resolving issues for both tenants and ourselves and has great judgment. We are kept very well informed and guided expertly through all processes. Jess really cares about our property and also cares about us having fantastic customer service. We have no hesitation in recommending Rettie as a letting agent. They have made the whole process very simple for us and have dealt with any issues that arise. We feel very lucky to have Jess as our Portfolio Manager and recommend highly.
Catriona · 4 March 2025
★★★★★ 5/5
TrustpilotPure Class and excellence !
Have the delightful experience of work with and being supported by Stephanie Harkness and Pipa, who have gone above and beyond in supporting me in my tenancy. I can honestly say that the attention to detail and collaboration sets the bar from a client experiences.
John · 5 February 2026
★★★★★ 5/5
TrustpilotAmazing Experience
We have just bought and sold a house through Rettie Kilmarnock Road and I honestly have nothing but praise for the Team. We received helpful and solid advice when selling and our house was sold within a couple of days of being on the market. Massive thanks to Grace who really went above and beyond.
Adrienne · 5 December 2023
★★★★★ 5/5
TrustpilotSuper professional and helpful
Retties have helped us with several rentals of residential properties in Edinburgh over recent years and we have found them to be very professional. Iwona Wolinska in particular is very responsive and helpful in every way. We would highly recommend their rental department.
Anne · 5 February 2026
★★★★★ 1/5
TrustpilotThe agents been very mean to cleaners
The agents been very mean to cleaners. I was the cleaner who done a lot of hard work for them. As far as I know they treating cleaners like the lowest class like we are no dignity and safety needed. When I cleaned a room with falling roof I simply concerned about the tenant’s safety so I asked if they have anywhere to live as the roof ceiling still got falling rocks on my shoulders. They then called my boss to educate me to mind my own business. Then I worked for them as the last job they had been advised their business everywhere outside of the building which got someone tried to scam us for goods inside of the property inside of the building one we cleaning for, they have blacked mailed us suggested that we are the robbers as we tried to remove rubbish from the house, then I noticed they are just a couple of criminals so I shouted them to back out they then took videos to send to rettie ,and then rettie viewed the video took by the criminals and sent to my boss directly never asked what was the cause of this. This agent has been extremely careless cold hearted to people like us who’s only trying to work the hardest and protect everyone’s interests. What I’ve noticed that they have a lot of ladies working in the office who just love to spread rumours and un testified informations to ruin everyone’s life when they can. avoid this agent, looks very corrupted with all the golden ladies in the office.
Monica · 26 November 2024
★★★★★ 5/5
GoogleAndrew and Pheobe were brilliant, helpful patient and professional, 10 stars, pam mcl.
Pamela · 16 April 2024
Agent replied · 20 June 2024
Hi Pamela, thank you for leaving a 5-star review. We are really glad to hear you found Phoebe and Andrew to be brilliant, helpful, patient and professional. Best wishes, Rettie&Co.
★★★★★ 5/5
TrustpilotOur problem was quickly resolved by…
Our problem was quickly resolved by Rettie’s manager, who arranged for a contractor to fix the sudden water problem with our electric shower. The assistance was provided in a very friendly and professional manner.
Alexandra · 2 March 2026
★★★★★ 5/5
TrustpilotExcellent service
Having rented with Rettie for almost 12 months we have had extremely impressive and personable service from Jessica. She responds promptly and efficiently to any requests or queries about the property.
HM · 27 February 2026
★★★★★ 4/5
TrustpilotPositive experience
We’ve rented a property through Rettie for the past two years, and the portfolio management team has consistently been responsive and supportive whenever appliances or other items needed repairing or replacing!
Eléonore · 16 February 2026
★★★★★ 5/5
TrustpilotKaren Crocket
Karen Crocket - Excellent property manager, Always prompt in returning calls and emails. Issues resolved quickly and always on hand when needed
Julie · 21 April 2026
★★★★★ 2/5
TrustpilotI won’t be using this company to sell…
I won’t be using this company to sell my property. When I asked for a home report on a house I was looking at, I received a long-winded questionnaire that I had to complete, and I finally gave up. I want to use a company that will encourage interest from customers not put them off at the first hurdle.
MG · 28 April 2025
★★★★★ 1/5
TrustpilotDon’t trust Rettie with your property!!
Don’t trust Rettie with your property!! Short let my flat during the festival in Edinburgh through Rettie. I retuned to stained carpets and couch, damaged counter top and pots & pans. The kitchen was filthy including mold. The renter left empty toilet rolls, panties and condoms. Rettie didn’t have decency to let me know about the damage or repair/clean the flat. The level of disrespect for my flat from Rettie is unbelievable. Don’t use Rettie.
Paul · 15 September 2024
★★★★★ 1/5
TrustpilotUnethical and not tenant friendly
I recently had an extremely disappointing experience with Retite and co Glasgow, and I feel compelled to warn others about their unethical practices towards tenants.From the outset, it was clear that this letting agent prioritizes profit over tenant welfare. It's apparent that they employ deceptive practices to exploit tenants financially and only protect benefits of their landlords. Considering the tenant demand is high they do not care about kicking someone out. THEY FORCED ME OUT despite paying rents for 3 years in a row as they wanted to increased the rent straight by £300 which was way above the gov guidance. I asked them for one months extension as it takes time to look for another property and they denied and said they will have an eviction order against me. How CRAZY that can be!!! A tenant who paid 3 years without missing a single payment and they couldn't let me stay an extra month till I could find a suitable place to relocate! Again protecting their own and landlords benefit!!They seemed completely uninterested in resolving issues or even acknowledging tenant grievances. It's clear they have no respect for their tenants and are more focused on serving landlords and maximizing their own profits.Adding to the list of grievances, the moving-out process was a nightmare. They unfairly deducted a significant portion of my deposit for "cleaning and repairs" despite the property being left in decent condition and when we got the end of tenancy cleaned from their OWN AGENCY CLEANERS. Attempts to dispute these charges were met with hostility and refusal to engage in any reasonable discussion.Overall, my experience with Retite and Co Glasgow Bath Street branch was nothing short of a nightmare. Their unethical practices, lack of transparency, poor communication, and disrespectful treatment of tenants make them an agency to avoid at all costs. I strongly urge anyone considering renting through Rettie and Co to reconsider and look for a more reputable and tenant-friendly agency. Save yourself the stress and find an agency that values and respects its tenants.
Rishi · 21 June 2024
★★★★★ 5/5
TrustpilotSo far so good with Edinburgh based…
So far so good with Edinburgh based Rettie. I have encountered very good professionalism and support from both viewing agent Fiona and front line telephone agent Mia in. Very grateful for their calm assistance, in understanding my support needs. Thank you. Currently interacting with property manager Ruby, who appears promising. I will upload review updates as things progress.
A-Kickin-K · 20 March 2025
★★★★★ 1/5
TrustpilotUseless
Useless. We travelled from the south of England to Edinburgh having been assured by one of their agents that properties were not let prior to all prearranged viewings having been undertaken. Firstly we received an email cancelling one viewing as too many people had been booked. I then noticed that a property for which we had a forthcoming 10am booking had been marked ‘let agreed’ on the On The Market app and on further checking saw that it had been removed from their own website. We received no notification and had to contact them to ascertain the position. It had been let. I emailed to clarify why we hadn’t been informed - no response. We then had a 4pm viewing at a different property. When my husband arrived for the appointment it had been double booked (for which there was no apology) and my husband had to view the flat in the company of two other people. Unsurprisingly I’ve still received no response to my email.
Amy · 20 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
