Ralph Sayer reviews

★★★★★ 2/5

Google

I would like to say that as a first time buyer this experience was really frustrating, stressful and embarrassing at times. I was dealing with at some point 3 solicitors. Pros. -The Solicitors are very good at proactively finalising all the documents required for purchase of a home. -They were able to secure a property for me - the property was on a fixed price and even tho seller wanted more, they advised me not to proceed and in the end I was able to get the property for an original price. Cons. -Very poor communication, you can appreciate that when you are in a waiting period even the smallest email of an update saying 'this is what is happening, this is what we have done, or we are waiting on this' is very important - unfortunately I was the one that had to follow up and I constantly felt like I am being an inconvenience. -As a first time buyer, you have no idea what is going on and what is expected and what isn't, I didn't know that once you agree on a moving date until your solicitor sends you a list of agreements, with jargon you probably won't understand and say that this is now legally binding - it will not be legally binding. So if you have been left hanging because someone in the chain messed up and you need to keep paying for an accommodation there is nothing that will protect you at that stage. This was not clearly explained. -When I moved in and noticed that part of the door is broken and I had 5 days to disclose any issues with the house, and they had to exceed £400, I have been told that this repair will unlikely be £400 worth - which is fair. But then I got a transfer of £20 from Ralph and you could say that 'oh that's nice' but there was no email being like 'we appreciate this inconvenience the seller willingly wanted to pay for the broken part, or we are paying that off' I just don't know what that was, just money thrown at you. -I had different solicitors contacting me with information, at the very end I just had one solicitor that I have never spoken to sending me some list, which I didn't know what to do with, what is it for, who that person is. -Finally when everything is completed don't expect any 'congratulation', 'thank you for choosing us', 'good luck'. Nothing just, no contact and that's it. In summary, efficient (kind off), no communication, no empathy, no support, no personality, no not even customer service but just being a human to another human. I felt awful during the whole transaction.

Zuzanna · 7 June 2024

★★★★★ 5/5

Google

Had the pleasure of buying my first home through Ralph Sayer and the whole process was smooth from bidding to moving in. Katie in particular was super helpful and held our hand through the journey!

Calvin · 17 December 2025

★★★★★ 5/5

Google

We got our house through on time and it all went smoothly thanks to Alec and the team. It was really good value and we thank them!

Helen · 26 July 2024

★★★★★ 5/5

Trustpilot

Best Estate Agent / property agent in Edinburgh

RalphSayer are in my opinion the best , most efficient agent in Edinburgh. The whole process from start to finish has been brilliant . Amazing always on comms. Such good value for money compared to the rest in the sector

Jill · 26 August 2025

★★★★★ 5/5

Google

First Class Service from all of the team at Ralph Sayer! I used the firm for the conveyancing and legal side for a property I had to sell. I was referred to them by Neil Reid Property who handled the estate agency side for me. Everyone at Ralph Sayer was extremely helpful, very professional and friendly. My sale was expertly handled by Ivan Ralph and I found the firm very easy to deal with, everything went very smoothly and from the formal offer to completion it took just 6 weeks. Many thanks once again to all at Ralph Sayer. I highly recommend Ralph Sayer!

Scott · 13 January 2024

★★★★★ 5/5

Google

Absolutely great team! Special thanks to Jadiene and Maggie. Very pleased by how passionate, professional and caring they’re towards providing an exceptional service. Also contact and communication was very easy. Would highly recommend them😊 …

George · 15 September 2023

★★★★★ 5/5

Google

Ivan is genuinely a great person and so glad to have used this firm. No messing about. Straight business and great advice. Thanks again. Qaiser

Muhammad · 12 April 2024

★★★★★ 5/5

Google

I’d definitely recommend Ralph Sayer after all the work the team did on our purchase and sale The advice and guidance from Robyn has been invaluable, and she was thoroughly professional and supportive throughout.

Darren · 17 July 2023

★★★★★ 5/5

Trustpilot

Perfect.

Really great experience. Thanks to the team, particularly Lucy, for helping us to purchase our first home. Friendly, helpful, communicative and knowledgeable. 100% recommended.

SB · 28 February 2024

★★★★★ 1/5

Google

Advertised a property incorrectly. Made us waste hours planning and offering on it. Didn’t communicate in a professional way at all.

Alistair · 17 December 2025

★★★★★ 5/5

Google

Just bought my first home, Ralph Sayer were completely professional throughout and kept me constantly updated. I cannot fault them, many thanks to Robyn once again!

Connor · 14 December 2023

★★★★★ 1/5

Google

My daughter had an awful experience. No communication unless chased and everything was done late in day. Very stressful, would not recommend.

Elle · 5 November 2024

★★★★★ 5/5

Google

We have just completed on the purchase of a house with Ralph Sayer and I can highly recommend them for such a process. From start to finish we were very happy with the service, all our queries were responded to and we felt comfortable with timelines and provision of information all along the way.

Ilona · 5 November 2024

★★★★★ 5/5

Trustpilot

As a first-time home buyer

As a first-time home buyer, the standard of service and quality provided by Ralph Sayer was paramount. They were very informative and guided me through the purchasing process. They were very responsive and efficient, acting upon my instruction professionally and diligently. I would highly recommend Ralph Sayer to anyone looking for an Edinburgh-based solicitor looking to purchase a property.

Allister · 24 July 2024

★★★★★ 3/5

Google

They do the job but when it comes to replying to emails doesn't happen. Have to chase them up and still no luck.

Sarbloh · 23 September 2024

★★★★★ 5/5

Trustpilot

Living in Hong Kong and selling my…

Living in Hong Kong and selling my property I received nothing but first class service from the team at Ralph Sayer from start to finish. The communication, professionalism in which they sold my house was above and beyond. Always go that extra mile to help. They are the best! I would highly recommend them to family and friends. Thank you so much for everything.

Shelley · 11 April 2024

★★★★★ 5/5

Trustpilot

We recently had the pleasure of working…

We recently had the pleasure of working with Ralph Sayer Property Team to sell our home, and we couldn't be more impressed with their professionalism and efficiency. From the very start, they handled everything with exceptional care and attention to detail. The home report was completed swiftly, and the high-quality brochure they produced showcased our property beautifully.

Papp · 10 August 2024

★★★★★ 5/5

Google

Lucy was amazing throughout. Helpful, wise, quick and always available to help with the sale. I really cannot thank them enough. Great team and great service.

Neil · 16 August 2023

★★★★★ 5/5

Trustpilot

Lucy was amazing throughout

Lucy was amazing throughout. Helpful, wise, quick and always available to help with the sale. I really cannot thank them enough. Great team and great service.

Neil · 4 August 2023

★★★★★ 5/5

Trustpilot

Amazing solicitor services, highly recommended!

We recently used Ralph Sayer's services as we were looking for a solicitor and we worked with Lucy. I can't recommend her services enough!

Spanias · 28 August 2023

★★★★★ 5/5

Trustpilot

After struggling to sell a property we…

After struggling to sell a property we came to Ralph Sayers and they found us a buyer very quickly and progressed it to completion even quicker. Would highly recommend, Tzana you have been amazing!!

Sophie · 6 May 2025

★★★★★ 4/5

Trustpilot

Efficient

Efficient, polite and straightforward. Questions were answers promptly and the transaction completed smoothly.

Jane · 16 February 2024

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ I had a fantastic experience with Ralph Sayer, and especially with Kirsteen, who was outstanding from start to finish. She was professional, approachable, and …

Elisabetta · 17 July 2025

★★★★★ 5/5

Google

Jadiene and Maggie were very helpful. I would recommend their services.

Lisa · 13 March 2024