5/5
GoogleThey're properly on the ball. nothing else needs said.
Trusted Agent profile · Edinburgh
Verified
Northwood Edinburgh reviews
★★★★★
447 reviews across 2 platforms
13 Comely Bank Rd, Edinburgh, EH4 1DR
Part of Northwood, see every office.
Northwood's office in Edinburgh, at 13 Comely Bank Rd, is rated 4.6 out of 5 across 447 reviews on two platforms, including 424 Google reviews rated 4.6.
Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat experience moving in and out of our flat, very responsive. always provided us required information and treated us with respects.
5/5
GoogleWell run business that gives excellent service.
5/5
GoogleGreat service. Great communications. I would recommend Northwood.
1/5
GoogleWatch out at tenancy checkout, they might hold even half of your deposit for "needed cleanings" and "administration fees". ROBBERY
5/5
GoogleVery helpful and always respond fast.
1/5
allAgentsMany unseen problems with
Many unseen problems with flat when first moved in. Been attempting to contact the agents for over a month now with no response. Terrible agency who respond to everything when their money is involved and completely ignore you otherwise. Avoid at all costs.
5/5
GoogleExcellent, prompt and friendly service
5/5
GoogleHighly professional Team and Service.
5/5
GoogleNorthwood have been brilliant in getting my property to market. They always respond to queries quickly and provide a very personable service. I look forward to our ongoing relationship.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAs a letting agent, Northwood have managed our property for many years and never have failed to give excellent service. I cannot recommend them highly enough.
5/5
GoogleVery professional and quick service for the company. So far I'm very pleased with them :)
2/5
GooglePoor communication, not recommended.
Agent replied · 7 February 2025
Hi Luca, thank you for your review. naturally I am disappointed that you are unhappy with the service from us. I would be grateful if you could either provide more detail of why you are unhappy or contact me direct and I will try to resolve whatever issues you are having. Regards Hugh
4/5
GoogleI am glad I chose this company, very approachable all things considered. Quick responses to queries and paperwork kept to a minimum.PositiveResponsiveness, Value
5/5
GoogleVery pleased with the efficient and friendly service. Very good advice and support throughout our renting and selling experiencePositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleMost unprofessional letting agency I've ever contacted. Do not bother with them as they will never get back to you on your application, even if it is a simple no. Very rude.
5/5
GoogleReally effeincet and understanding letting agents that allways go above and beyond.
5/5
GoogleWe been renting a houses from Nortwood for the last 9 years we never had any problems always trying to help as fast as they can friendly staff would recommend to anyone !!!
5/5
GoogleMe and my wife have been with Northwood for over 6 years and overall we are happy with them. Communication was good, issues were sorted, and we've received our deposit back.
1/5
GoogleVery bad service, don't know why they need so many guarantors.
1/5
allAgentsVery poor. Lack of any
Very poor. Lack of any urgency in everything they do. Poor service for tenants, poor service for Landlords. Ridiculous additional charges for poor quality repair work (if it gets done at all).
5/5
GoogleGreat Service, very helpful and prompt responses to any occurring issuesPositiveResponsiveness, Quality, Professionalism, Value
1/5
allAgentsAfter being accepted, being
After being accepted, being turned down just before moving in!!! They asked a lot of documents, and then they offered the room to someone else!
5/5
GoogleVery professional and responsive behaviour with helping team..highly recommended..👍PositiveResponsiveness, Quality, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
