MOV8 Real Estate Edinburgh reviews

★★★★★ 5/5

Trustpilot

Cannot recommend highly enough

The smoothest selling experience I could have hoped for. We sold quickly, I think in part due to the really excellent photos and marketing pack. Our negotiator kept us in the loop at all times, was knowledgble and professional, and the rest of the team were very organised and took care of absolutely everything.The price was also very reasonable! Honestly I have not a single bad thing to say. Compared to what I've heard from freinds and family and my own past experience, Mov8 blows everyone else out of the water in terms of service *and* price

Joe · 30 July 2018

★★★★★ 5/5

Trustpilot

Superb service!!

Absolutely delighted with the service I received. Constantly kept up to date with everything going on and any issues that cropped up were swiftly dealt with.I would highly recommend mov8 to anyone.

Michael · 24 July 2018

★★★★★ 5/5

Trustpilot

Fantastic Property Consultant experience

Our solicitor from MOV8 was there for us all the way through the offering process and was very quick on replying to any queries we had. 10/10 Extremely professional, reasurring experience!

Mpayne · 5 October 2022

★★★★★ 5/5

Trustpilot

Great experience selling with Mov8

We had a great experience selling our flat with Mov8. From our first encounter with them at the initial valuation, through to arranging viewings and then negotiating the sale of our flat, everyone we have encountered has been friendly and professional. We can definitely recommend Mov8.

Liz · 10 September 2019

★★★★★ 5/5

Trustpilot

Highly recommended!

Had such a fantastic experience with Tracey in the new build team from the moment we reserved our house until completion today. So patient, professional especially during COVID when everything was somewhat unknown. Any concerns and queries we had were answered very quickly.

KM · 24 September 2020

★★★★★ 4/5

Trustpilot

This is the third time in 3 years I have used Mov8- sort of speaks for itself!

Mov8 have been polite, professional and very hands-on throughout the whole process of selling the apartment. They have given sound and valuable advice and I have complete confidence in their processes and abilities. You are given a named contact to deal with each element of your sales process, which allows you to build a relationship in what is a very important procedure, hence the element of confidence that is built up over this time. I gave 4 instead of 5 stars as in my opinion the process of advertising the apartment to the market was slightly slower than I expected, however, the result was impressive and professional.

Mike · 22 June 2018

★★★★★ 5/5

Trustpilot

Mov8 have been great

For me Mov8 had all the convenience and control that on-line estate agency gives you but with the bonus of having a named contact to call on for any questions or clarification. Steph our negotiator has been very attentive, patient, and insightful. They really seem to know their patch very well and were spot on with the valuation and the price we might expect. Under 3 weeks from going live to closing date. I have already recommended them to friends and colleagues.

Neil · 19 June 2018

★★★★★ 1/5

Google

Truly awful service when we sold our flat in Corstorphine. We were misinformed from beginning to end. Quite a few incidents occured that left us with absolutely no faith in Mov8, I am involved in the property market through work so know the process and what to expect and I was totally shocked at the ineptitude, the incidents included: 1) I specifically asked before deciding to market with Mov8 whether we would be advertised on Right Move straight away. I was assured we would be. We then noticed our flat was only on ESPC and when we queried this it emerged that Mov8 have a deal with ESPC for exclusive rights for advertising for the first week, so we were totally misinformed. 2) We were told one morning that we had received a fantastic offer for our flat. We were over the moon and accepted it, we contacted the solicitors for the house we were moving to and told them we could proceed, we told family and friends and organised the move out. We were then informed 8 hours later that they were also marketing another flat in our block and they had made an error - the offer had been for the other flat. We were obviously really upset but felt like we couldn't swap estate agents because we had already paid a large upfront fee. 3) During the following week we had viewers turn up at our flat that were organised through Mov8 but that we were never informed of, we had to turn one away who turned up at night just after arranging through Mov8 as we had an appointment we couldn't change and were just leaving the flat, we never heard from that viewer again so he was obviously put off enough not to make a repeat viewing. We had to chase Mov8 for information about viewings and every time we contacted them we spoke to a different person who had absolutely no knowledge of our file and we had to explain the whole situation from scratch again. 3) A week later we received two offers on the same day, one quite a bit lower than the other. The lower one was also conditional on the offerer losing out on another property he was offering on the following day. We got a phone call from Mov8 at quarter to 5 that night suggesting that we set a closing date for the following morning in order to ensnare this gentleman who had made the lower offer. We couldn't get our head around this advice for a number of reasons, firstly that the offer Mov8 wanted us to secure was quite a bit lower than the other and secondly if we set a closing date late one evening for the following morning, that gave other potential offerers no time at all to notice online that there was a closing date and to make an offer, and it had not occured to Mov8 that they would need to contact these people and tell them about the closing date. Luckily we did not follow this advice and told Mov8 we wanted to set a closing date for 3 days time and that they would need to inform everyone who had noted interest that this was happening. We have an estate agency branch in the firm I work in and when discussing it with colleagues, they were absolutely appalled by the advice we were given and couldn't believe any trained professional would suggest this. 4) At the beginning of the marketing we told Mov8 that we did not need them to do our conveyancing . We were assured this was fine and they noted it on file. When we accepted an offer they apparently lost the note that said we were not using them for the conveyancing and our solicitor did not receive the offer for almost 2 days, which caused additional stress when we had thought at this point there was no further way Mov8 could make a mess of things. We relayed all this to Mov8 and we received a £200 discount for all the trouble, however considering the fact that we had such awful service which caused us stress and upset and effectively had to tell Mov8 how to market our own property as they themselves had no idea, we feel this was not adequate and feel sympathy for people using Mov8 who may not have the confidence to challenge their decisions and would accept their errors and awful suggestions.

Katie · 17 June 2018

★★★★★ 5/5

Trustpilot

The experience of selling through Mov8…

The experience of selling through Mov8 Real Estate was smooth and easy with plenty of communication and quick responses when required.

Jim · 22 August 2023

★★★★★ 5/5

Trustpilot

During the sale of our property Alan…

During the sale of our property Alan Craig at MOV8 kept us updated on the progress of the sale and made the process very easy.

Jim · 30 April 2023

★★★★★ 5/5

Trustpilot

We sold our house in 7 days with Mov8

We sold our house in 7 days with Mov8. Scott was very helpful during the entire process. The office staff I spoke to where also very helpful with any queries we had.

Corinne · 15 June 2018

★★★★★ 5/5

Trustpilot

N Sutherland review

Very happy with my selling experience. From initial enquiry to photographs, home report, putting my property on the market etc everything went smoothly. And without a lot of hassle. I was impressed with Rachel, who was very knowledgeable and ultimately gave me the right advice which maximised my final selling price. I would however also note if it wasn’t for Ross Sneddon, I probably wouldn’t have gone with Mov8 in the first instance. All in all, a great experience and a fantastic end result

Nick · 7 June 2018

★★★★★ 5/5

Trustpilot

Excellent support and advice

Jan looked after us every step of the way, patiently explained the differences of the Scottish and English systems and helped us through some of the disappointments along the way. Would highly recommend Mov8’s services.

Mallory · 2 April 2022

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, all the team at MOV8 couldn't have been any more helpful, are property was sold click and everything was so good. Thank you all, valuation team,photography. I would like to thank you Mr Robbie Cameron for all your help and excellent service. Regards:Eliane, Wojtek.

Eliane · 11 August 2019

★★★★★ 5/5

Trustpilot

Absolutely fantastic customer service- couldn’t ask for more!

Absolutely fantastic customer service. I had a really bad experience with a different firm when buying my first flat so as you can imagine, I was extremely nervous at the thought of selling my flat and buying at the same time. I have used Mov8 services for all my mortgage advice (Mov8 Financial), for the purchase of my new flat and the estate agency and sale of my current flat this time and wow, the level of customer service has been exceptional. I have managed to buy a new flat and sell mine within the space of a week and a half! Everyone I have dealt with (Kenny, Scott M, Scott G, Richard and Ross) have gone above and beyond to get everything across the line for me and have really made me feel top priority to them which makes such a difference. I can’t thank them all enough for their help and I can’t wait for move in day. I can’t recommend their services enough.

Becca · 24 May 2018

★★★★★ 1/5

Trustpilot

Truly awful

Truly awful service when we sold our flat in Corstorphine. We were misinformed from beginning to end. Quite a few incidents occured that left us with absolutely no faith in Mov8, I am involved in the property market through work so know the process and what to expect and I was totally shocked at the ineptitude, the incidents included: 1) I specifically asked before deciding to market with Mov8 whether we would be advertised on Right Move straight away. I was assured we would be. We then noticed our flat was only on ESPC and when we queried this it emerged that Mov8 have a deal with ESPC for exclusive rights for advertising for the first week, so we were totally misinformed. 2) We were told one morning that we had received a fantastic offer for our flat. We were over the moon and accepted it, we contacted the solicitors for the house we were moving to and told them we could proceed, we told family and friends and organised the move out. We were then informed 8 hours later that they were also marketing another flat in our block and they had made an error - the offer had been for the other flat. We were obviously really upset but felt like we couldn't swap estate agents because we had already paid a large upfront fee. 3) During the following week we had viewers turn up at our flat that were organised through Mov8 but that we were never informed of, we had to turn one away who turned up at night just after arranging through Mov8 as we had an appointment we couldn't change and were just leaving the flat, we never heard from that viewer again so he was obviously put off enough not to make a repeat viewing. We had to chase Mov8 for information about viewings and every time we contacted them we spoke to a different person who had absolutely no knowledge of our file and we had to explain the whole situation from scratch again. 3) A week later we received two offers on the same day, one quite a bit lower than the other. The lower one was also conditional on the offerer losing out on another property he was offering on the following day. We got a phone call from Mov8 at quarter to 5 that night suggesting that we set a closing date for the following morning in order to ensnare this gentleman who had made the lower offer. We couldn't get our head around this advice for a number of reasons, firstly that the offer Mov8 wanted us to secure was quite a bit lower than the other and secondly if we set a closing date late one evening for the following morning, that gave other potential offerers no time at all to notice online that there was a closing date and to make an offer, and it had not occured to Mov8 that they would need to contact these people and tell them about the closing date. Luckily we did not follow this advice and told Mov8 we wanted to set a closing date for 3 days time and that they would need to inform everyone who had noted interest that this was happening. We have an estate agency branch in the firm I work in and when discussing it with colleagues, they were absolutely appalled by the advice we were given and couldn't believe any trained professional would suggest this. 4) At the beginning of the marketing we told Mov8 that we did not need them to do our conveyancing . We were assured this was fine and they noted it on file. When we accepted an offer they apparently lost the note that said we were not using them for the conveyancing and our solicitor did not receive the offer for almost 2 days, which caused additional stress when we had thought at this point there was no further way Mov8 could make a mess of things. We relayed all this to Mov8 and we received a £200 discount for all the trouble, however considering the fact that we had such awful service which caused us stress and upset and effectively had to tell Mov8 how to market our own property as they themselves had no idea, we feel this was not adequate and feel sympathy for people using Mov8 who may not have the confidence to challenge their decisions and would accept their errors and awful suggestions.

Katie · 2 May 2018

★★★★★ 5/5

Trustpilot

We engaged them to sell our property…

We engaged them to sell our property and that is exactly what they done, with absolutely no complications. Excellent service.

Catherine · 13 September 2023

★★★★★ 5/5

Trustpilot

Unbeatable value for money

Level of communication from Jamie during the selling process was second to none and I was always kept up to date with any progress including viewings etc.

Andrew · 20 February 2023

★★★★★ 4/5

Trustpilot

Good support on purchase and sale…

Good support on purchase and sale negotiation and making/accepting offers (Ryan McCann and Scott Moore respectively were incredibly helpful and responsive).On marketing materials, the production of materials was rather sloppy with inaccuracies in the first draft of materials (pricing and viewing times) and lots of grammatical inaccuracies in narratives. However, any issues were very quickly dealt with.Overall, it would be helpful to have some kind of coordination function as there tends to be lots of information from different sources which can cause confusion and increases the risk of missing something.I’d recommend Mov8 but would probably caveat that the customer needs to spend time checking and reviewing materials and keeping track of the various action strands.

Stuart · 21 April 2018

★★★★★ 5/5

Trustpilot

The purchase negotiator

The purchase negotiator, Courtney, was very professional and helpful in the process of me putting an offer for a property as a first-time buyer. She was friendly and approachable in helping me decide what to offer.

Laila · 2 February 2022

★★★★★ 1/5

Trustpilot

cheapest for a reason

Poor service from day one. I was pushed to accept my first offer on day one of Home report value. Which I didn’t and eventually got the figure I wanted. They were on a fixed fee so no interest of getting me any more.All in I would not recommend them at all. They were the cheapest and cheapest for a reason as it was a very impersonal poor service and terrible communication. Too many people dealing with one case and none of them having a clue what the others are doing. Pay a couple hundred more and find another company, Stay clear!!!

Philip · 8 April 2018

★★★★★ 5/5

Trustpilot

I used Courtney Morrison as my…

I used Courtney Morrison as my Purchasing Negotiator and she was great, answered any questions i had, called me with any updates and was always quick with getting in contact with Estate agents

Ross · 27 June 2022

★★★★★ 5/5

Trustpilot

Using Mov8 to sell and buy. Great Company

Useing Mov8 to sell and buy. We managed to sell out property within 3 weeks. The pictures and advert were great and people were very prompt booking and confirming viewings and updating feedback on portals. Our closing date was during the red weather warning and most places were closed But Mov8 managed to stay open with skeleton staff and managed to go ahead with the closing date successfully. In the process of going through conveyancing and up to this point I highly recommend this company. We also found a lot of thing confusing but they also have very useful videos on YouTube explains the process step by step.

Kimberley · 21 March 2018

★★★★★ 5/5

Trustpilot

5 Stars services with great value for money

I am very happy with the service I received from MOV8. I am particularly delighted to work with Aisling Divin, who is my Senior Property Negotiator. She is approachable, helpful and a professional who understands the customer’s needs. In the process, she guided me with honest opinion, being able to give me a clear picture of the current market condition. Because of her experience and knowledge in Edinburgh property market, I was able to make the right decision in selling my property.I am also very happy with Zahraa Ramzan who kindly assisted me to have the property listed in the market with such a tight deadline. Even with such a short notice, she managed to have everything completed with 100% accuracy. She is friendly and always ready to help.I will definitely recommend MOV8 Real Estate.

Luke · 20 March 2018