Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOur first-time buying process went very smoothly, we're very happy in our new home! Each step was made easy to understand by Iqra, who was really helpful and supportive throughout.
Mairi · 27 July 2024
Agent replied · 26 August 2024
Thanks, Mairi! You are in good hands with Iqra looking after you!
★★★★★ 5/5
GoogleI have used mov8 4/5 times now. They have never disappointed me and always co-operated with me fully to make the transaction as smooth and hassle free as possible. I would recommend them blindly.
Muhammad · 16 May 2024
Agent replied · 15 June 2024
Thank you so much, Muhammad, for your wonderful comments!
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service, went above and beyond, would definitely recommend. Thanks Alan
Evelyn · 20 May 2022
Agent replied · 16 June 2024
Thank you, Evelyn! You're in good hands with Alan Craig on your case!
★★★★★ 5/5
TrustpilotI had never heard of MOV8 before and…
I had never heard of MOV8 before and was a little wary as i like to see the other person,But this was the best and easiest i have ever done and all the staff i spoke were 10/10 as soon as my offer was accepted date was set for our move a BIG thankyou to you all
Harry · 12 August 2022
Agent replied · 16 June 2024
Thank you so much for your wonderful comments! We aim to make things as simple and as straightforward as we can, each and every time!
★★★★★ 5/5
TrustpilotFantastic
Fantastic from start to end. Their was no pressure like other estate agency's to sign up after my valuation. Everyone who I dealt with through the process was very helpful and kept me right for a first time seller. Stephanie was also extremely helpful and answered all my questions and concerns that myself and husband was having.
Amanda · 29 March 2018
★★★★★ 1/5
GoogleHorrible experience. We were speaking to different people all the time, they made a mistake with our cash settlement for our house and called us the day before we were due to move asking for another £2,500. They then sent an email and it was now £2900. They sent another amended cash statement after we paid it and the figures didn’t add up. I tried to file a complaint and was just responded to email after email from the same person not explaining well to my questions and taking ages to respond. I would not trust this company with my money again.. very unprofessional after trusting them with so much money. Will never use again.
Melissa · 16 June 2023
★★★★★ 1/5
GoogleCommunication extremely poor always chasing up over multiple days and never getting any answers. Lots of hidden fees that your not warned about by the house valuer . Promises a nice fixed cheap deal then everything comes out the woodwork . Constantly re-doing online forms even though they have been completed several times. 0 contact with the case manager . Firms in Glasgow and Edinburgh don't talk to each other so they have mixed information about where you are in the process and whats needed. Case managers and lawyers changed and your file gets passed around . Just an extremely poor unorganised company.
Kieron · 16 June 2023
★★★★★ 1/5
GoogleI’ve been trying to get a viewing for one of their properties for almost a week. I haven’t gotten any replies from them, all I got was an email where they asked me to fill out a form. I did, but they never called me back. I sent them and email and then booked “a call” where one of their employees would call me but they never did.
Terrible service. Not recommend at all!
They seem to be uninterested in selling properties. Too bad.
Paula · 16 June 2023
★★★★★ 2/5
GoogleConveyancing team is an absolute nightmare.
We were recommended this solicitors for buying our first property and in the beginning everything was perfect with the solicitor putting in the offers for us, we were given some great advice and we were happy. As soon as we were handed over to the conveyancing team we ran into delays and problems while being bounced back and forward between more than 4 different handlers. We had no updates to say our forms had arrived safely or if our emails with documents had been received. We had to constantly ask for updates on the process as no had been in touch and their response time was days. Finally the entry date is a week away and they requested us to send documents that we had already sent weeks prior. The entry date was now 24hrs away and we receive the settlement funds bill and were expected to make a single payment over our maximum that was allowed to be sent in one transaction which left me and my partner stressed while trying to fix the situation in our working hours.
Finally, we have had no handover or and correspondence since getting the keys.
We do not recommend.
Mpayne · 16 June 2023
★★★★★ 5/5
GoogleWe had a great experience with Mov8 selling our property, especially the conveyancing with Leah McGibbon who acted with professionalism, care and assertiveness throughout. This was especially appreciated as we had problematic buyers intent on messing us around. Our queries were answered promptly and thoroughly.
I'm using them to buy a proper now and will be using them to sell another property later this year.
Having used other solicitors last year who were slow and probably cost us a sale, I'm really pleased with how efficient the Mov8 team have been.
The property market in Scotland can be a torturous and frustrating journey at times and things can be lost in translation leading to misunderstandings. Given my experience with other solicitors, I wouldn't hesitate to recommend Mov8.
Lesley · 16 June 2023
★★★★★ 4/5
TrustpilotMy solicitor navigated the difficult…
My solicitor navigated the difficult process of my selling in England and buying in Scotland with patience , diligence and care and was always responsive to my concerns, questions and worries . It was not always straightforward . It would be helpful if the legal processes could be more aligned and more accessible to the lay person.
Murphy · 31 July 2022
Agent replied · 16 June 2024
Thank you for taking thr time to write a review for us!
★★★★★ 5/5
TrustpilotGreat communication and very professional
I had a great experience purchasing a property using Mov8. Great communication. Alan Craig and Hassan (solicitors office) were very professional and answered any queries I had. My purchase was completed within 4 weeks. I would highly recommend Mov8 and I would definitely use them again in the future.
Gillian · 14 May 2023
Agent replied · 16 June 2024
Thanks, Gillian! We hope to see you again when the time comes!
★★★★★ 5/5
GoogleGreat service provided by Tara-Mae and the support team for our first home purchase. Always replied to our queries in a quick manner and got everything moving quickly without delays cannot fault them one bit and recommend highly!
Omair · 15 February 2024
Agent replied · 15 June 2024
Thanks, Omair! We think Tara-Mae is great too!
★★★★★ 5/5
GoogleEveryone concerned in our recent house sale are to be applauded for their skill and professionalism at all times, made the process a little less stressful.
Mark · 23 September 2024
Agent replied · 23 October 2024
Thank you so much, Mark! It can be a daunting prospect but we do what we can to take that stress away, right from the start!
★★★★★ 5/5
GoogleMov8 were fantastic when we bought our first house. Very friendly, professional and quick to respond to questions and there were no delays in the process.
Megan · 23 September 2024
Agent replied · 23 October 2024
Thank you for taking the time to write a review for us! Best wishes in your new home!
★★★★★ 5/5
TrustpilotSmooth Process
Smooth transition from valuation to an offer being made on our property. Our negotiator, Rachel was always on hand to answer any questions and offer advice where needed. Communication was fantastic from appointments being made for viewings, feedback following viewings, right through until acceptance of an offer. Would highly recommend to anyone who wishes to sell.
Mandy · 23 August 2018
★★★★★ 5/5
TrustpilotThe process was straight forward and…
The process was straight forward and the flat sold within 3wks. The Mov8 Dashboard is particularly useful as it gives you up to date information on the progress of your sale and helps with situational awareness. I would highly recommend Mov8 for their professionalism and expertise but also incredible value for money! Thank you Mov8 team
Jim · 17 July 2018
★★★★★ 1/5
GooglePoor communication and service. Cancelled a booking on Saturday. Verbally confirmed with the agent we’d like to move to Monday. Then I confirmed on Monday morning via a phone call that he’d be there. The agent confirmed. I travelled from another city and had my family meet me there. Only for the agent to call me and confirm they then wouldn’t be there. Dispute confirming that morning that they would be.
Me · 16 January 2024
★★★★★ 5/5
TrustpilotEmma was very helpful and kept me fully…
Emma was very helpful and kept me fully up to date with everything going on. I was very impressed with the service.
Jonathan · 1 September 2019
Agent replied · 16 June 2024
Thanks Jonathan! The whole team is delighted to read your comments!
★★★★★ 5/5
TrustpilotVery friendly staff
I have now sold my 4th property through MOV8. I would not use anyone else. The staff are amazing, friendly and keep you up to date. My last property took a while to sell but the team were on top of viewings. The only negative I have which is out of their control was I didn’t get enough feedback. For the price and service I would highly recommend you use MOV8.
Zishan · 25 February 2019
Agent replied · 16 June 2024
Thank you so much for taking time to write a review Zishan, we are always delighted to welcome you back! MOV8 Real Estate understand the value of excellent customer service if we are to welcome clients back time and time again. Best wishes from the whole team at MOV8 Real Estate.
★★★★★ 5/5
TrustpilotFrom start to finish we could not have…
From start to finish we could not have asked for a better agent for selling our home. Nothing was too much trouble and everyone we dealt with has been fantastic. The company provide constant updates through their app to always keep you up to date with every step. We would recommend them to anyone selling their property as their wonderful staff and reasonable costs make the whole process easy.
June · 17 January 2020
Agent replied · 16 June 2024
Thanks June! We pride ourselves on our excellent customer service and are delighted to read your comments. Many thanks for writing a review!
★★★★★ 5/5
GoogleMaeve at Mov8 was well informed and was very patient during the process. They kept me informed throughout the time I worked with them.
Jen · 16 October 2024
Agent replied · 11 November 2024
Thanks, Jen! You are in good hands with Maeve looking after you!
★★★★★ 5/5
TrustpilotGreat service would highly recommend
As soon as I called I felt welcomed. Staff were friendly and professional. Callum has helped us through our process and has been absolutely amazing. Made me feel comfortable to ask questions as the process is new to me and he was was very quick in getting the tasks done. Thank you for all your help.
Ms · 13 August 2022
Agent replied · 16 June 2024
Thank you for your kind comments! The whole team is delighted to read them!
★★★★★ 5/5
TrustpilotGreat experience with Mov8
We have had a great experience with Mov8 and we have enjoyed dealing with the department. All staff members were very helpful, kept us in the loop and explained anything we queried from not having sold a house before.We would highly recommend Mov8 and they have done an amazing job selling our property which was on the market for 12 days! Thank you very much to all.
Heather · 7 August 2020
Agent replied · 16 June 2024
Thanks Heather! It's been 'all go' here at MOV8 since the restrictions were eased, so pleased to have been able to help you! We hope to see you again when the time comes.
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