Trusted Agent profile · Edinburgh
★★★★★
612 reviews across 2 platforms
29 Rutland Square, Edinburgh, EH1 2BW
Gilson Gray LLP's office in Edinburgh, at 29 Rutland Square, is rated 3.3 out of 5 across 612 reviews on two platforms, including 129 Google reviews rated 3.7.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
1/5
GoogleDisgusting attitude towards disabled people my son has autism and selective mutism,he cannot speak over the phone they made no reasonable adjustments at all it’s bad enough that my son lost his dad and grandparents in just over a year they …
1/5
TrustpilotLandlords please avoid Gilson Gray Ltd
Awful experience with Gilson Gray, looking for assistance with eviction during the moratorium. With GG we were poorly advised, if given any information at all, invoices were badly managed and costs quickly spiralled. When my tenant attended GG's office, unannounced, (tenant was: damaging property, fighting with neighbours, generating complaints, contravening tenancy agreement, rent arrears £1,000s) GG spent 18 mins providing her comfort & advice, which I was not happy about and, even less so when presented with the bill for time GG chose to spend with the tenant. In my opinion, GG are far more interested in making money, than assisting their clients and I would advise landlords in a similar position to avoid engaging this company. After significant expenditure, much upset and little progress, we decided to go no further with GG. We joined a landlords association and, with their support & guidance, took the eviction process into our own hands. I would recommend investigating this route to any landlord seeking to evict.
5/5
TrustpilotExcellent property management experience
We just moved into our new apartment and our property agent was Gilson Gray. I must mention that the entire process was really smooth and was professionally handled by them. Our property manager, Nomsa took care of all the essential stuffs (from documentations to tenancy agreements) , and we were able to move in within 2 weeks. I would really recommend Gilson Gray for everyone else who are looking for new property.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
TrustpilotExcellent service with regular and very…
Excellent service with regular and very prompt updates
1/5
GoogleKeep away from Gilson Gray . They are hiding the cost until you see the bill . One hour meeting not important solicitor for £400. If I know that , I would definitely find someone else . Even ridiculous, they sent the invoice into wrong address and put you into court . Please keep away from them . They are greedy ,no credit , hiding fees ,discriminating ,and playing you through their law knowledge . They only want your money . I am very shocked by their service and behavior. Never ,ever use them again.
5/5
TrustpilotExcellent, professional service
Courtney Morison and Alex Wolfe helped me with my purchase. They were responsive, informative, and great help every step of the way. Very professional service, could not recommend more.
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Courtney and Alex will receive a copy of the feedback and get the recognition they deserve. Thanks again!
5/5
TrustpilotDominic Reeve
Dominic is amazing, he goes above and beyond for his customers. He keeps everyone well informed and gets the job done! Service from everyone is excellent. Would thoroughly recommend to anyone wanting a solicitor you can trust to do a good job for you.
5/5
TrustpilotHelpful and stress free
I went through Gilson Gray to let my flat. Nomsa was very helpful and responsive. The whole process was very quick and straightforward.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
1/5
TrustpilotCommunication is awful
Communication is awful. Trying to purchase a property and have no idea on a completion date as no one calls me back. Emails take more than a week for a response and even then not all questions are answered.
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
5/5
GoogleWe are very happy with the service we have received from all the team at Gilson Gray. The sales particulars were excellent and contributed to a quick sale which was much appreciated
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
5/5
TrustpilotResponsive and professional service
Staff members by Gilson Gray have always been professional and responsive during the entire process of purchasing a home. I highly recommend Gilson Gray for the service offered.
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!
5/5
TrustpilotI couldn’t be happier with the service…
I couldn’t be happier with the service I received from Gilson Gray. Tracy McAlpine in particular, along with her team, were phenomenal throughout the entire process.
5/5
TrustpilotGood experience with the sales process - Rachel Greig
Very happy with the communication and efficiency of Rachel Greig during our sales transaction. Much more efficient than her counterpart on the other side of the transaction!
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Rachel will receive a copy of the feedback, and get the recognition she deserves, thanks again!
1/5
TrustpilotWould give zero stars if I could.
Would give zero stars if I could. Please do your research and do not go with a legal firm because the Estate Agent tell you to. Caused me huge amounts of unnecessary stress and money.
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
5/5
TrustpilotEverything was looked into properly and…
Everything was looked into properly and effort was great
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
1/5
TrustpilotTerrible experience- do not touch
Just purchased a house where the seller used Gilson Gray. Terrible experience with unnecessary delays that ended costing us over £1,000 in extra costs. Not to mention the added stress and anxiety due to the uncertainty that they created. I would not recommend and would actively advise anyone to avoid this company if they can. We will be writing to the Law Society of Scotland to complain as feel their levels of competence and professionalism fell well short of minimum expectations.
5/5
TrustpilotExceptionally professional
Exceptionally professional, thorough and responsive. The process was smooth and the communication was timely and effective throughout.
5/5
TrustpilotWe had a wonderful experience
We had a wonderful experience with Rowan Quinn at Gilson Gray Aberdeen, and couldn't recommend more highly.
1/5
TrustpilotAbsolutely awful
Absolutely awful. We were recommended Gilson Gray by our mortgage broker and as first time buyers we naively thought that we would not be recommended them if they were no good.... biggest mistake. From the moment we began proceedings with them it was like drawing blood from a stone when trying to get information from our allocated solicitor. We had to do a lot of the chasing from various places on behalf of our solicitor as we were fed up of waiting for her and our seller was threatening to pull out. We were advised that due to us not being in a chain it should have taken only 3 months to complete, it took a little over 5 months. A few days before we were due to complete our solicitor contacted us via email to say we had not signed the deeds and could complete after all. As first time buyers we signed everything we were asked to sign and sent of via recorded delivery months before. We checked our emails three times just to make sure we hadn't made a mistake, the deeds had definitely never been emailed to us. This made even more of a delay. It wasn't until our solicitor had gone on annual leave for a week and our case passed to someone else to cover that everything seemed to be pushed through and we completed within that week. Even then they tried to overcharge us. I am aware that buying a house is stressful anyway, but having Gilson Gray handle our house purchase has been the most stressful experience and biggest mistake we could have made. We most definitely will not be recommending them or using them ever again.
5/5
TrustpilotWe really enjoyed the service provided…
We really enjoyed the service provided by Trevor Stell. Always available when you need him an always willing to offer very helpful professional advice.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
4/5
TrustpilotIt was a battle royal.
It was a battle royal but we all got there in the end!It took approx. 8 months from acceptance of an offer to its successful conclusion, due to several challenges which included new Government directives along with a change of Managing Agents half way through the deal. While the commitment of the various Gilson Gray team cannot be doubted there were times when communication gaps added to the angst upon this client, which was due purely to his/her own desire to just see the whole thing "done & dusted".In the end...Good job!
1/5
TrustpilotBitterly disappointed - avoid at all costs
This company appears to either excel (going by 5 star reviews) or fail completely (going by the 1 star reviews). Unfortunately you can't afford to lucky dip approach when trying to buy a house.Communication was appalling, not just unable to get through but a lack of promised call backs or email responses.They failed to pay money on completion day - had we been in a chain this could have caused real problems.Response to complaints usual platitudes - I guess they're big enough not to care.
5/5
TrustpilotGreat First Time Buyer Experience With Danielle
Being first time buyers, there was a lot we didn't understand. Danielle was brilliant from start to finish with the plethora of questions we threw at her, was kind, considerate and polite throughout. Will use again!
1/5
GoogleGilson Gray are uncommunicative, disorganised, greedy, and overall incompetent. Every email I received from them was filled with mistakes; repairs to the property went unanswered for weeks; my landlord eventually had to contact me directly because they were incapable of doing anything; they tried to hold some of our deposit despite the landlord's wishes. The agency is not fit to organise the letting of properties, perhaps organising a piss-up in a bar would be more their speed, but then again this might prove difficult for them.
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