Trusted Agent profile · Edinburgh
★★★★★
612 reviews across 2 platforms
29 Rutland Square, Edinburgh, EH1 2BW
Gilson Gray LLP's office in Edinburgh, at 29 Rutland Square, is rated 3.3 out of 5 across 612 reviews on two platforms, including 129 Google reviews rated 3.7.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
1/5
TrustpilotZero communication
Zero communication. Do not answer phones or emails. Only use if you want sleepless nights and poor mental health.
We appreciate your feedback and apologise for the frustration you are feeling. We have passed your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com. Thank you for helping us improve our services.
1/5
TrustpilotThis has to be the worst service ever
This has to be the worst service ever, totally avoid, compete shambles. no communication and no progress, waste of time and money.
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
3/5
TrustpilotLook carefully at the reviews
Before using Gilson Gray, look carefully at the reviews. Half one star, half 5 stars. Odd. This was exactly my experience..... The first part of my (protracted) property sale was abysmal due to many reasons already given in other reviews. The second part was completely different (different personnel) with good communication and expertise from the excellent Joanne - a huge asset to that Company. It seems it could be a lottery.
1/5
TrustpilotVery disappointing service
We used this firm to assist with the short term let license application in Scotland. I received poor service, a bad, and as I feel, intimidating attitude, and the whole process of dealing with them caused more stress than if I’d have just lodged the application myself. The public persona of this firm as seen at trade sector roadshows, and on webinars, is a million miles away from the service given when you’ve engaged them.
1/5
TrustpilotYou are messing my son around BIGTIME…
You are messing my son around BIGTIME get his case sorted NOW.. it's been going on since January 2024.. No chains involved this is taking the P**S
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
1/5
TrustpilotI changed the solicitors for home…
I changed the solicitors for home property lawyers. in October . Because they got a good review. I needed to finish the deed of variation on my sale . But what I didn't know is that they will be Gilson Gray . Since the company took over my case,and a woman called May left . They dont answer simple questions about how long it takes and what is left to do. When I gave it to the company I told them to ask everything from the old solicitor. It was in october. Of course I wrote this dawn in an email I just got a letter. I need my permission to get everything from my lawyer and it cost 100 pounds + vat In February ????? 4 month later the old solicitor papers are still not with them ? They do not communicate with me . I called them up but the woman dealing with my case was not available. I asked the woman I was talking to to send me an email about what is going on. I don't get anything . The women said they dealt with enquiries which my buyer solicitor asked. What was left to do with my knowledge was that nothing else left just the deed of variation . Do not go with them if possible . My house has been selling for over a year. with them since october but they not communicate with me at all. Not talking about i dealing with the 5 th person if not the sixth one in 5 month. they changing my solicitor every 3 weeks.
1/5
TrustpilotWe are currently at the top of a chain…
We are currently at the top of a chain of four and a sale was agreed back in aug/sept. All of the top three solicitors are on top of their game and it is Gilson Gray that are currently holding up everyone’s sale. A search was requested back in October 22 and apparently only just managed to sort Jan 23. No matter how many times the 2nd buyers’ solicitor sends answers with Gilson Gray’s requests they come back with the same questions. DO YOU NOT READ YOUR EMAILS GILSON GRAY. Totally incompetent, do not use
5/5
TrustpilotGilson Gray Dundee
Kerri, at Gilson Gray, Dundee, dealt with all the legalities of my purchase, including dealing with a potential problem professionally and efficiently. She provided timely updates and answered any queries very quickly. Highly recommended 👍
5/5
TrustpilotSally Mcbride worked above and beyond…
Sally Mcbride worked above and beyond with our house sale and purchase. Her communication and availability to talk was exemplary. I cannot fault the efforts they went too. Many thanks for a job well done Paul and Dionne
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
1/5
GoogleI was extremely disappointed and shocked with the service received from Gilson Gray when trying to buy a property in Fife. The lack of care they gave was unacceptable and there was a disrespect to us as …
4/5
TrustpilotSolicitor service as it should be.
Most helpful considering I was dealing with the house sale on behalf of my elderly mother and recently deceased step father. Understanding, patient but very professional making sure everything was above board, as it should be.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
5/5
TrustpilotExcellent Service
I just concluded on a property through Gilson Gray. I had the most wonderful experience and cannot say enough about Debbie McCathie and the team there. Professional, knowledgeable, considerate and definitely a 5 star experience. She worked to a tight timeline during a very busy time and it was a very positive experience. Excellent communication every step of the way!
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
TrustpilotHappy to recommend Gilson Gray
Having used home Property Lawyers successfully on a previous property I engaged them to deal with them for my Mother's property. The company became part of the Gilson Gray Group, however the transition was fairly smooth and didn't affect the sale of the property.Heather dealt with the case very professionally and was always on hand to answer any questions. The sale went through eventually, after a few delays on the buyers solicitors part.I'm happy to recommend Gilson Gray.
1/5
TrustpilotPoor service
Poor service, little to no communication and are slow to deal with counterparts and Agents (Chasing weekly is needed)
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
1/5
GoogleA shockingly bad service... I wouldn't even call them solicitors... I'd call this business a mess... if i could I'd give them minus 5 stars... nothing but trouble from the get go... ZERO communication esp from their paralegal ELLE M. I swear I'd get a hold of the pope before I'd get a hold of her!!!! She NEVER picks up, they keep asking for more and more paperwork every couple of wks... im now about to get the keys next wk and after chasing elle m for nearly 2wks, i had been sent paperwork today that wont be here till at least Monday, they want everything now within 5 working days so the paperwork can be done, and when i asked how is it i couldn't get a hold of her by email or phone (called her direct number and the office number where they kept transferring me to her and it kept going to vm) she was apparently on holiday... yeah right!!!! You go on holiday, dont leave an out of the office message on emails and nobody in the office knows you're on holiday... right... and im a snow white!!!! If my details werent passed to them by tge financial advisor and had i known any better, id find myself somebody else cos they are a joke and obviously dont give a damn cos they don't even answer bad reviews unless it's from landlords or potential long term tenants... figures...
5/5
TrustpilotCan’t thank Barry enough
Can’t thank Barry enough. Pushed and pushed for me to be in house asap after a few complications and always kept me up to date and answered any questions
5/5
TrustpilotGreat communication and advice given to…
Great communication and advice given to me throughout my move. Would absolutely recommend.
We are so grateful for your kind words and 5* review, Stephen! We’ll let our team know and thank you again for taking the time to share your feedback.
5/5
TrustpilotCouldn’t recommend Gilson Gray enough…
Couldn’t recommend Gilson Gray enough Tracy from the Glasgow office is a total credit to the company, if it wasn’t for her we wouldn’t be in our new forever home. She kept us update all the time and went over and above for us.
5/5
TrustpilotExcellent service throughout the entire…
Excellent service throughout the entire process. Lisa and her team where always on hand to answers queries and completion day went about as smoothly as possible. Great job!
1/5
GoogleBuying a house is stressful enough, but this solicitor firm made the experience even worse. Their customer service is astoundingly bad, they have a dismissive nature and snide unprofessional tone in emails. Avoid!
5/5
TrustpilotExcellent service
Excellent service, made our house move as stress free as possible
5/5
GoogleAll aspects of the service have been excellent. Great communication, professional and friendly. Would highly recommended.
We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
5/5
TrustpilotGilson Gray
Gilson Gray represented us on both sale and purchase of our new property. Considering the complexity and the chain we were in, everything went really well. I would definitely recommend them.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
5/5
TrustpilotFantastic solicitor Wendy Frame from…
Fantastic solicitor Wendy Frame from start to finish. Very thorough and diligent.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
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