Trusted Agent profile · Edinburgh
★★★★★
612 reviews across 2 platforms
29 Rutland Square, Edinburgh, EH1 2BW
Gilson Gray LLP's office in Edinburgh, at 29 Rutland Square, is rated 3.3 out of 5 across 612 reviews on two platforms, including 129 Google reviews rated 3.7.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
GoogleGreat service from Becky in dealing with the sale of our home. Professional, friendly and kept us updated on everything, and really helped limit our stress levels. Thank you for everything Becky
Dear Leanne, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG
5/5
GoogleI recently purchased a flat through Gilson Gray and the service I received was excellent. I was appointed Connor Bowie, who was very professional and kept me informed throughout the whole buying process. I cannot recommend this solicitors firm and Connor enough!PositiveProfessionalism
Dear Edward, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG.
1/5
TrustpilotProperty purchase
Property purchased in October absolute shambles of a firm to deal with try to bill me an extra 3k as they assumed I owned property I was in before purchase. If I hadn't noticed they were still going to take the money!! Not interested solicitor was horrendous and didn't get things done I ended up doing most of it myself. Also when I got the keys to the property they were major things missing kitchen units , doors curtain poles, bathroom cabinets which I had paid for with purchase and the response they gave me a can't get hold of the sellers solicitor?? Not good enough stay well clear a total con of a company.
1/5
TrustpilotHouse purchase
Bought a house last October and I now realise going cheaper isn't always best . Could never get in contact with staff about any matter regarding purchase of property, attempted to con me of and extra 3000 pound and when a asked why this was ? Response from solicitor was "these things just happen". If I hadn't noticed they were quite happy to take the money from my back account absolutely no morals what so ever. Moved into the property and items were removed actual kitchen units bedroom doors and bathroom cabinet so I phoned and sent pictures and the response again was "nothing we can really do just one of them things" . Would never recommend and have told people to stay well clear as there nice to start but once payment is agreed they are not interested in the slightest shocking company!!!
4/5
TrustpilotSpeedy initial response
Speedy, pleasant initial response
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!
5/5
GoogleFirst class service. Excellent communication throughout the process. Made the whole experience easy and stress free.
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
5/5
GoogleManaged to both buy and sell in the space of around a week. Gilson Gray were fast, helpful, and competent throughout.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
1/5
TrustpilotTotal incompetence
This company has been handling the sale of a chain free property to my son.After at least 5 months it has still not progressed. It is a black hole of incompetence. Do not use unless you are a masochist.
1/5
TrustpilotA shockingly bad firm. Stay well away.
Gilson Gray is by some margin the most incompetent, dishonest and ill-mannered legal firm I have ever had the misfortune to come across. Incompetent: the firm was unable to grasp simple terms of engagement that should have been clear to a pre-pubescent child. Their task was to complete some papers in relation to a loan. Somehow Gilson Gray was unable to understand that there was no property purchase requiring their input and repeatedly sent documents, including draft engagement terms, quoting conveyancing and loan documentation.Dishonest: Gilson Gray quoted around £950 for the combined conveyancing and loan work. When they finally grasped there was no conveyancing to do they reduced the fee by only around £100 and, when questioned, jokingly responded by describing fees as a “movable feast”.Having charged me the majority of the original quote for the minority of the work, Gilson Gray then deducted their fee from the transaction proceeds without us having first signed engagement terms.Not only did Gilson Gray overcharge me for the work done, they then overcharged me by a further £100 and only owned up to that once I had complained to the solicitors regulator. Ill-mannered: As others have experienced, Gilson Gray repeatedly ignored correspondence. It says all you need to know about the firm when even the so-called client service /complaints partner doesn’t bother to respond to client service requests and complaints. A shockingly bad firm. Stay well away.
5/5
TrustpilotEasy,clear and professional
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!
4/5
TrustpilotGood experience both times
I’ve used Gilson Gray’s services twice now, for both buying and selling (once in 2015 and again in March 2021).Both times there have been unexpected bumps in the road during the process but GG went above and beyond to help smooth it all out.Leslie and Callum in particular were very good. I’ve given 4* instead of 5 as at the beginning the person who was dealing with us went AWOL with no response to emails or phone calls and no explanation from anyone about what was happening or who would be taking over. I had to keep phoning the offices and was on the verge of going elsewhere. But once someone else took over it was Ok and overall my dealings with GG have been positive.
5/5
TrustpilotVery professional and communicative
Very professional and communicative. Guided me in every step.
We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
1/5
TrustpilotAvoid like the plague.
Avoid like the plague.Was recommended as part of the estate agents package.Before documentation was signed they were lovely.Once signed I was literally bounced between 3 lawyers as each previous had "left the company".Eventually I was dealing with a paralegal who I honestly felt like they were the customer and I was providing them with the service (as an oppose to the opposite).I constantly had to chase and attain updates and it was stressful and should be the last thing you're stressing about when moving house. In the end I had problems with the house which should have been covered/fought for compensation by the legal team, they kept bouncing me to different departments and then told me the basic fee would be £600 if I decide to go ahead and fight.Avoid at all costs.No idea how companies such as this are still in business.
1/5
TrustpilotAvoid at all costs don’t reply to…
Avoid at all costs don’t reply to emails or phone , Lincoln
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
1/5
TrustpilotDo not use
These solicitors are appalling do not go anywhere near them. They don't know what a phone is as they don't answer them! I couldn't believe how many times I asked about completion date despite the rest of the chain being ready. Its like banging your head against a brick wall. Don't put yourself through the stress!!
5/5
GoogleExcellent , attentive service from Lisa @ Gilson Gray.
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
5/5
TrustpilotWent through very smoothly
Jo Carlton oversaw the sale of our property. Kept in touch all along the way and worked to get us the completion date we wanted. Very pleased.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
GoogleI have worked with the lettings department for almost a year now. Great communication skills from everyone and highly recommended.
We are so grateful for your kind words and 5* review! We will let the Lettings team know and thank you again for taking the time to share your feedback.
5/5
GoogleExcellent quick responses and helpful when things don’t go according to plan
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
GoogleEvelyn Moir at Gilson Gray was excellent. Throughout the process she was very responsive, very reassuring, professional and efficient. I could not have asked for better service. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Dear V B Frederick, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG.
1/5
TrustpilotNot recomendet
Very good solicitors in my case deal with sale/purchase in no time completion done by 1pm very happy.Edit: Unfortunetly 4 days after complition I recieved email ... they make mistake in calculating estate agency costs so now I need to transfer 1.8k very unhappy about it it`s a shool boy error not recomended
5/5
GoogleKey to any professional service is good communication, especially when it’s a property transaction. I would not hesitate in using Gilson Gray ( North Berwick). First classPositiveResponsiveness, Professionalism, Value
Dear Chris, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG.
5/5
GoogleFirst class service from start to finish.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
GoogleBeen using them for years now and purchased many houses for me always very easy to deal with.
Dear John, Many thanks for your 5 star review. We strive to deliver the best possible service! Team GG
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