Trusted Agent profile · Edinburgh
★★★★★
612 reviews across 2 platforms
29 Rutland Square, Edinburgh, EH1 2BW
Gilson Gray LLP's office in Edinburgh, at 29 Rutland Square, is rated 3.3 out of 5 across 612 reviews on two platforms, including 129 Google reviews rated 3.7.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Service and Support
Heather and the team provided an excellent service whilst recently dealing with my property purchase and other related/unrelated issues that I needed help with subsequently. Helpful, friendly and really competent at keeping me informed and up to date with how my related advice was progressing.... Would highly recommend for any of their available services and thanks again!
5/5
TrustpilotCustomer Service has been second to…
Customer Service has been second to none.Been quick and efficient to answer all my questions ,that I've had and explaining slowly in a manner I can understand the whole process involved .Found Nicky very helpful and understanding also gave me good advice
We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
5/5
TrustpilotHollie Sambrook is a star
Hollie Sambrook is a star. She guided me through the sale of my fathers house and despite loosing 2 buyers we got there in the end. I always felt full of confidence and supported when I spoke to her. She had patience and understanding every time we spoke.Professional, polite, empathetic. 100% happy
1/5
TrustpilotDo not use Gilson Gray for your…
Do not use Gilson Gray for your conveyancing. Their customer service is diabolical. They take weeks to acknowledge emails and do not respond to calls, they don't even respond when you escalate and complain.AVOID, AVOID, AVOID. Buying and selling houses is a stressful enough time without terrible services such as this.
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
5/5
TrustpilotWould recommend - Thanks!!
We recently bought and sold using Gilson Gray and were very happy with the service. We had great communication and were kept updated. A special thanks to Jo Smith who was our main point of contact, but I would also like to thank the rest of her team for ensuring everything was covered during any absence periods. I would definitely recommend Gilson Gray and use again in the future.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
GoogleI had quite a few things to organise and set up as I was looking to let two flats. John Shand supported me through the whole process which had its challenges and he was always helpful, conscientious and very professional. I would recommend Gilson Gray every time for Letting purposes.
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!
1/5
Googleterrible - overpriced, not trasparent, lack of attention to detail and now a wrangle over the utterly over the top fees - careful , a 2 line email will cost you £50 and a phone conversation could come in at a whopping £250 plus vat.
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Debbie McCathie (Head of Residential Conveyancing). If you would like to discuss your concerns, please contact dmccathie@gilsongray.co.uk
1/5
Trustpilotincompetent.
Would not recommend, hidden costs, marketed as an affordable firm but the reality is far from that. expect to pay double your initial fee illustration. Poor communication throughout, not forgetting that when we did complete they forgot to pay our stamp duty despite me confirming that they would
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
5/5
TrustpilotRecently bought a house in Monkton…
Recently bought a house in Monkton through Brooke Finlay and she was nothing short of spectacular, first time buyers and couldn’t have been any more helpful. So thankful I chose Gilson & gray anyone would be lucky to have her.
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Brooke at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!
1/5
TrustpilotAbsolutely awful
These solicitors are absolutely awful. I am buying with no chain and cash. They don't answer the phone, emails or letters. We are at the point of the sale collapsing as they are holding up the completion which is a very simple process.
Thank you for your feedback. We apologise for any frustration you may have experienced, particularly regarding the recent communication issues. We will pass your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com.
5/5
TrustpilotFirst class service
From the first to the final point of contact we were met with courtesy, consideration and first class communication.
1/5
GooglePhone wasn't answered on given number. Rang 10.20 and 3.20, eventually tried another number from website. Answered by female approx 3.20 on 1/10/24. Passed to another female with no explanation from either. I expect to be treated as a human being not a thing.
Recently, we upgraded to a new telephone system to further enhance our client experience. Unfortunately, there were some initial teething problems, which made it difficult for clients to reach their dedicated conveyancer. We deeply regret any inconvenience this may have caused.
5/5
TrustpilotIn my recent house purchase Helen Hirst…
In my recent house purchase Helen Hirst was excellent. Professional, knowledgeable, efficient and approachable. I would not hesitate to recommend her .
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
TrustpilotSamuel at Gilson Grey is wonderful!
We worked with Samuel at Gilson Grey. He was helpful, lovely to chat with and provided us with a positive letting experience after having weeks of no luck trying to find a place.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
TrustpilotFirst time buyer and no clue about…
First time buyer and no clue about mortgages and buying houses! Between Gilson and Gray and my mortgage advisor they have made this process so easy and stressfree and so far very speedy! Thank you for all your help!
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback and get the recognition they deserve. Thanks again!
4/5
TrustpilotThis was a tough one but we got there…
This was a tough one but we got there in the end! Overall experience was good, communication was a bit of a challenge at times, but once we got going there was a great deal of care and compassion shown for our situation. In the end we're very happy with the outcome, and felt Gilson Grey worked hard for us.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 4* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
4/5
TrustpilotJoanna Carlton from Gilson Grey 👍
Joanne Carlton from Gilson Grey was efficient, helpful and instrumental in ensuring my recent flat purchase went through, especially after taking over the reins the last minute at a particularly rocky moment. She really went above and beyond to push it over the finish line and I would definitely recommend her.
5/5
GoogleSuperb in conveyancing , professional but friendly, I will use again for a third time. Thank you Gillian.
Dear Chris, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG
5/5
TrustpilotProfessional
Professional, meticulous, and polite. I highly recommend Javaria Khan.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with Javaria - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
1/5
TrustpilotIs 5 months a reasonable time to spot a…
Is 5 months a reasonable time to spot a Land Registry error? I am not a direct client but your delays are costing me dearly. Evasion tactics seem to be the order of the day. Have just downgraded to least possible stars as still no feedback.
Our clients are at the heart of everything we do, and we take your feedback very seriously. We have passed your comments to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing) to ensure that your concerns are thoroughly reviewed. If you would like to discuss your concerns further, please contact gary.tyman@gilsongray.com or cherie.mcbean@gilsongray.com. Thank you for helping us improve our services.
1/5
TrustpilotI would not recommended using Gilson…
I would not recommended using Gilson Gray, i think they have way to much work as it seemed quite challenging to speak to anyone dealing with our house sale, when we could we jumped at the chance of using somewhere else for the purchase of our property.
Thank you for your feedback. We apologise for any frustration you may have experienced, particularly regarding the recent communication issues. We take pride in delivering excellent service, and we understand how essential effective communication is for our clients.Recently, we upgraded to a new telephone system to further enhance our client experience. Unfortunately, there were some initial teething problems, which made it difficult for clients to reach their dedicated conveyancer. We deeply regret any inconvenience this may have caused.Our clients are at the heart of everything we do, and we take your feedback very seriously. We will pass your comments to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing) to ensure that your concerns are thoroughly reviewed.If you would like to discuss your concerns further, please contact gary.tyman@gilsongray.com or cherie.mcbean@gilsongray.com. Thank you for helping us improve our services.
1/5
GoogleNot to be recommended. I've been a landlord in Edinburgh for over 10 years - Gilson Gray took over the management a couple of years ago but have been nothing but trouble every since. They are sadly incompetent, with no attention to detail and I would advise you stay away. If I could give a no star review then I would. They managed to let the HMO on the property run out without realising, and let the council tax bill which they had received go as far as a court order before telling me it had not been paid. They are very difficult to contact and communicate with, and do not follow through on simple management tasks when asked, requiring you to constantly chase them up. Their lack of attention to detail can be demonstrated by the example that if a paper document is received they will only scan the front page of it rather than at the entire document, meaning you will need to chase them up to ask them to send through the complete document. Simple small things like this sum up Gilson Grays approach to lettings. Lettings should be about making things easier for you as a Landlord. Sadly Gilson Gray does the opposite and will create more work for you. Despite Gilson Gray's response to this review - I am still struggling to get in contact with them or to get any sort of resolution.NegativeResponsiveness, Professionalism
We are very sorry for the experience that you have received using our lettings department. We have investigated your review and understand that since you discussed your concerns with the department, direct action has been taken. We take all feedback very seriously and continually strive to improve our service. Team GG
5/5
TrustpilotDundee Office are excellent
I used Gilson Gray Dundee Office and found the solicitors and admin staff to be very helpful and attentive. I am happy with how the process was explained to me - it has been awhile since I last sold an bought a property. They took good care to ensure the property I was buying was all sound. Although I was buying and selling during the summer holiday period - and this involved some changes in staff because of holidays - the transition was seamless and I was very happy with the experience. I had been a bit worried because I had read these reviews after I had signed up but my experience with the Dundee office has all been positive and there were no hidden costs. I am delighted with my property and believe the skills of the team helped me successfully purchase at a good price.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
TrustpilotHighly recommend Gilson Gray
We used Gilson Gray to sell and buy and I would highly recommend their services. We were informed of all of the steps throughout the process which made for a smooth sale and purchase.
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