Gilson Gray LLP Edinburgh reviews

★★★★★ 1/5

Google

My experience as a landlord with Gilson Gray letting has been very poor unfortunately. They let a property for me in Edinburgh for several years. The communication was always patchy at best with emails not being replied to and phone calls going unreturned being the norm. This improved briefly when the account was handled by Katy but unfortunately it returned to its inadequate level when she left in December 22. I sold this flat through Gilson Grey Estate Agency, they were fine. It was agreed that Gilson Gray letting would forward all correspondence relating to council tax, utilities and so on and I would deal with it. Unfortunately, they have not done so and I now have penalties of around £252.12 and 2 summary warrants that I know of. I have tried to contact them multiple times over the last couple of weeks to discuss but nobody is ever available on the phone, the calls are never returned, and emails are never responded to. It is incredibly frustrating. The letting side of this business is not run to a professional standard and if you are a landlord considering engaging them as an agent I would look elsewhere. I write this review partially out of desperation in the hope it will prompt Gilson Gray to respond to my previous attempts at contact, I am not hopeful.

David · 20 September 2023

★★★★★ 5/5

Trustpilot

Danielle was very efficient

Danielle was very efficient. All my queries were answered quickly. When the house sale was agreed subject to contract all the necessary paper work was emailed to me within 24hrs. Can't fault anything.

Mrs · 3 August 2023

★★★★★ 5/5

Google

We could not recommend Lori and Megan at Gilson Gray enough. They always responded quickly and efficiently, were always kind and extremely helpful

Lauran · 18 March 2024

★★★★★ 5/5

Trustpilot

A star conveyancer!

Joanne the conveyancer was so helpful and reassuring when having to deal with this sale and was a delight to work with. Despite me bombarding her with information piecemeal, and the third party solicitors being less than prompt, she maintained remarkable composure and kept the pot bubbling nicely. In fact I have no hesitation in saying that this sale went through remarkably efficiently, certainly faster than expected and due solely to her efforts on my behalf. Thankyou Joanne.

Valetta · 13 October 2023

★★★★★ 5/5

Trustpilot

Got us over the line !

Property buying can be a minefield at the best of times, Marika at Gilson Gray guided us through and was by our side, always available for a call, chat, email etc as the exchange and completion days approached ! Our chosen day was fulfilled and we couldn’t be happier in our new house, thank you.

Satisfied · 6 December 2024

★★★★★ 4/5

Trustpilot

Effective and Modern Home-Buying with Gilson Gray

Embarking on a journey to buy your first home can be an overwhelming experience. This is why we were grateful to have Sammy from Gilson Gray guide us through this process.We were impressed by the modern, digital approach that Gilson Gray adopted. They utilized technology to streamline the often complex and paperwork-heavy processes. Their digital approach felt fresh and efficient compared to other traditional law firms.Sammy provided comprehensive and meticulously detailed advice throughout. Her dedication to ensuring that all aspects of our purchase were transparent was reassuring and made the whole process significantly less daunting.It's worth noting that during the early stages of the process, reaching Sammy directly could sometimes be challenging. However, as we approached the critical final stages, her availability significantly improved and she was instrumental in pushing our purchase over the line. Reflecting on this, it is clear that the earlier stages of the home buying process did not require as much direct interaction as we initially believed.To sum up, our experience with Gilson Gray was positive and reassuring. Despite minor early communication issues, we received excellent service that was both modern and thorough. If you're considering a property purchase, we would recommend Gilson Gray for their professional service and approach.

Reece · 25 July 2023

★★★★★ 1/5

Trustpilot

The worst property management…

The worst property management company….They don’t actually manage anything!Property was in perfect condition when given to coulters (now Gilson Gray) to manage 2 years ago.They did not notice light switches removed with wires visible, cracked shower housing and holes in the wall. Nobody noticed and no pictures taken of the damage, we trusted that the property was left in good order. However when my husband visited last week he was stunned. The response from Sam Paulo? Oh here is the details for the tenants, you will have to go after them for the damage….the contact details have our address. They also agreed to collect money for roof repairs which we paid, they now seem to think they paid for the same repairs, yet cannot or will not show an invoice where they have supposedly paid.I wish I could leave a no star review.And the legal team at Gilson Gray have nothing to do with lettings, even though it is the same website.Now having to go through legal channels. Gilson Gray are a complete joke.AVOID AT ALL COSTS.

Mrs · 4 October 2021

★★★★★ 5/5

Trustpilot

First time buyers

As first time buyers Gilson Gray have been fantastic for us. Marika in particular has been so communicative, reassuring and kept us up to date throughout the whole buying process . She has worked so hard to get us through all the way from start to completion. We can’t recommend enough. Thankyou again

Sophie · 20 December 2024

★★★★★ 5/5

Google

I had the best experience with Gilson Gray when purchasing my first home. Debbie was so helpful and patient and kind. I couldn't have done it without them. And I'm so happy in my new home! So, thank you so much!PositiveResponsiveness, Quality, Professionalism

Marte · 17 June 2022

★★★★★ 5/5

Trustpilot

Both Trevor and Heather were fantastic

Both Trevor and Heather were fantastic. They answered the phone whenever I called and replied to emails promptly. They kept me well informed and were just lovely to deal with. Would certainly recommend and use again.

Polly · 1 March 2023

★★★★★ 5/5

Google

I used Gilson Gray as suggested by my financial advisor for the sale of my property, I am so thankful they were suggested as I found them fantastic to work with, I already plan on using them for my next property purchase!

D · 4 May 2025

★★★★★ 1/5

Google

Had good service with them until i was charged £180 for just one chaser email to a debtor. The lawyer in charge failed to see things from my point of view after I've paid almost £3,000 over a period of 6-9 months on the same case. For peace to reign, I eventually paid the unjustified £180 after they sent me a letter threatening to taking me to court. I won't use them nor refer the firm to anyone. They refuse to see a bigger picture of dealing with customer.

Toyin · 17 June 2023

★★★★★ 1/5

Trustpilot

Poor Service

Currently in the process of trying to move and our buyer is using this solicitor and they are rubbish. We have been ready since August with our solicitor and Gilson Gray are still enquiring on things that they already have the information for.Don't see why anyone would use them as they can't seem to do their job.

Nathan · 5 October 2024

★★★★★ 1/5

Trustpilot

Awful

This is not a law firm you should engage. They bamboozle you with poorly drafted letters that are beyond comprehension and then charge you £38 when you ask for clarification. They charge you for work even if it is an estimate. If you engage them, they will bury you in a maze of legal speak and an avalanche of inexplicable billing.

Adam · 29 July 2024

★★★★★ 5/5

Trustpilot

Amazing service

We were so happy with everything from start to finish. Always easy to contact, super efficient, we felt like we were kept informed every step of the way and just had an all round wonderful experience. Everyone we dealt with but especially Alice was always so friendly and never made us feel like we were a bother and were just so helpful. Absolutely brilliant service!

Jessica · 29 April 2023

★★★★★ 1/5

Trustpilot

Incompetent - led to an unexpecte £4k payment

Awful experience. I really wish we had seen these reviews before signing up with them. We were referred to Gilson Gray by First Mortgage, who were so fantastic, which must be why we didn't even think to Google Gilson Gray. We just assumed they would be as good as First Mortgage but we were incredibly wrong. We'll be logging a claim with the Scottish Legal Complaints Commission (SLCC).We called up in Feb 2021 and made our introductions, explained we're purchasing a new-build home that was expected to be ready in May-June 2021, just as we were instructed to by First Mortgage. We were given a quote for services and assigned a solicitor, Emma. We checked and confirmed the fee twice with Emma via email. Emma didn't seem very interested at all so we did all the chasing and she would eventually reply when my husband phoned their offices and she had no option but to respond.Once things started really rolling in April 2021, we contacted Emma and got zero responses. We were using the First Home Fund which has VERY tight deadlines surrounding it as soon as you're provisionally given an award so we were quite nervous given how little interest Emma had shown. Eventually, we got someone at the office who put us in touch with Sarah Anderson. Apparently, Emma had suddenly left, which I now see is the standard practice at this place given the reviews I've read. In fairness, Sarah was really helpful and informative and tends to reply to emails immediately. So if you're somehow stuck with this company, try requesting Sarah. It was a huge relief to speak to someone so well-informed and efficient. Then came the bill at almost £4k higher than what they had quoted! It was very difficult to stomach as we had just given the go-ahead to pay for flooring across the whole house the day before and couldn't afford both. We just happened to cancel it in time with the flooring company. Otherwise our entire sale would have fallen through! we were so upset. It ruined the whole experience for us as we then started to wonder if we could trust this company at all with getting our sale over the line. When challenged, we were told the first quote had included the LBTT discount as it was given to us in Feb 2021 when it still applied. I explained that we had always been clear we would be buying between May/June 2021 so they made the mistake. I requested that they at the very least reduce or waive their fee given the position they had put us in but it was declined. Instead they suggested we change our move-in date which, if they'd read the paperwork from Cala Homes they would know comes at a cost for each day that is delayed. Also we had already given notice to our landlord and could only extend our stay by a whole month, which would cost £725 - money we didn't have to burn thanks to Gilson Gray anyway! I pointed out all of the above and the response I got was that I SHOULD HAVE KNOWN about the cost as I could have always Googled LBTT! I was astonished! As technically the same thing could be argued about any job that requires specialist knowledge. I can always Google pieces of it but that doesn't make me a solicitor. I had relied on them and trusted them to do their job and not give me misleading quotes.So there you go - we're out by £4k, had lots of stress at what should have been a most exciting time, but it was apparently our fault according to Gilson Gray as if you deal with them, you need to make sure you Google all the legal advice they tell you as it might be wrong... I've been advised by the Scottish Legal Complaints Commission that we can raise a compensation claim against them, even though it's concerning payments for LBTT as they misled us. I wasn't aware of this and wanted to share it with everyone else that's been misled.

Yäzmiń · 7 June 2021

★★★★★ 1/5

Trustpilot

Avoid at all costs

If you enjoy sending emails and leaving voicemails without getting a response then Gilson Gray is for you.A sale within the family has taken 6 months so far and is still not likely to happen any time soon, someone would have to answer an email or the phone for that to happen.

Martyn · 9 December 2024

★★★★★ 5/5

Google

Everyone involved with the sale of my house has been first class. Communication has been clear and helpful, the app showing the growing numbers of viewing appointments has been addictive and Karen especially has been a tower of strength, keeping me up to date with any developments immediately and providing support during stressful moments. I would highly recommend the Property Sales team.

Annette · 15 June 2024

★★★★★ 5/5

Google

Positive experience with Gilson Grey solicitors when I bought my first home. It was a complex situation and I am happy I chose them to act on my behalf as they are very experienced. Good communication, phone calls and emails as needed. Reasonable prices. Happy to recommend this firm for any first time buyers (and others).

Digital · 22 September 2024

★★★★★ 5/5

Trustpilot

Renting with Gilson Gray (thanks Samuel!)

My partner and I are moving from Nottingham to Edinburgh so were looking for a flat to rent. Because of the distance, it was difficult to get viewings as we both work full time. We looked at and signed a lease for a property managed by Samuel Picchi at Gilson Gray. He was professional, friendly, knowledgeable, and very accommodating. He took time to answer all of our questions and keep us in the loop along every step of the process. Can’t recommend him and Gilson Gray enough!

Henry · 3 April 2023

★★★★★ 1/5

Trustpilot

Pick up the phone!!!! risk of chain collaps

For the love of god pick up the phone.Chain of 6 at risk of collapse due to no one picking up the phone despite 2 solicitors constantly trying for days. I have no option but to call every 5 minutes as they have again rejected the call from our solicitors

Ian · 3 December 2024

★★★★★ 5/5

Trustpilot

I cannot recommend this company enough

I cannot recommend this company enough. I worked with Sally who went beyond the call of her role in getting a sale across the line despite very difficult circumstances.

BRAND · 1 June 2023

★★★★★ 5/5

Trustpilot

First class service

First class service, knowledgeable,seamless transition from start to finish. All staff helpful and readily available

Gary · 22 December 2025

★★★★★ 5/5

Trustpilot

Joanne Smith has been fantastic to deal…

Joanne Smith has been fantastic to deal with, speedy and prompt throughout. Would highly recommend and look forwards to our next mutual case.RegardsStewart

Stewart · 13 October 2023