Gilson Gray LLP Edinburgh reviews

★★★★★ 5/5

Trustpilot

Thank you Jo Carlton

Jo Carlton and her team work extremely hard to ensure our 'troubled' sell and purchase got 'over the line'.We received good advice and even though we had to gamble on dates of moving it all ended well.Thank you Gilson Gray

Ian · 26 June 2023

★★★★★ 1/5

Google

Absolutely appalling service. We had the misfortune of dealing with Gilson Gray for a house sale, and their incompetence and inefficiency were staggering. Communication was virtually impossible, calls and emails went unanswered, and on the …

Alex · 16 September 2025

★★★★★ 5/5

Google

We recently used Gilson Gray to sell our house and purchase a new one. The service across the board was excellent. Their communication was consistenly very good and everyone was a pleasure to deal with. They kept us up to date at all stages of the process and made it as stress free as possible. I would 100% recommend Gilson Gray. We were delighted with their service. Thank you!

Jo · 26 July 2024

★★★★★ 5/5

Trustpilot

Gilson Gray (Shuhel Ahmed), Quick and…

Gilson Gray (Shuhel Ahmed), Quick and Efficient Remortgage Experience

Simon · 14 May 2026

★★★★★ 5/5

Trustpilot

Positive experience using Gilson Gray

I had a good experience using Gilson Gray for the sale of my property. Rachel and her team were always quick to respond to my communications and very supportive throughout the whole process. I would definitely consider using them again in future.

Customer · 26 March 2023

★★★★★ 1/5

Trustpilot

I would not use this company again

I would not use this company again. I was pushed towards them by my estate agent ( back hander bung probably) They were a lot more expensive than other quotes I'd had for conveyancing but trusted my agent. I was given a full breakdown of fees including vat before they started. This then increased by £132 just before completion. They also got the sale price wrong on the paperwork by £500 which had to be corrected and delayed the process. You will also struggle to speak to anyone as they don't answer the phone.Do yourself a favour and look at all the reviews. I would advise against this company

Andy · 13 December 2023

★★★★★ 5/5

Trustpilot

Reliable, professional and efficient

Reliable, professional and efficient solicitor. Would recommend.

Adrian · 27 May 2026

★★★★★ 1/5

Trustpilot

Would give a 0 but not possible

Would give a 0 but not possible. The worst solicitors out there. No communication. They never answer emails or pick up the phone. When you do get someone on the phone they are so miserable. They do not respond to a complaint once raised. Additional fee's incurred which weren't disclosed at first. Terrible customer service, and we have ended up loosing our property due to their company.

Sally · 19 August 2024

★★★★★ 5/5

Trustpilot

An excellent service from highly professional staff

An excellent service from highly committed staff in the North Berwick Office. Selling our house and buying another proved to be very straightforward processes with excellent advice throughout. Queries were addressed quickly by Gill and Dawn, both of whom are customer-focused. I would have no hesitation in recommending the legal services of Gilson Gray.

James · 22 August 2021

★★★★★ 1/5

Trustpilot

If there was rubbisha choice to put no stars I…

If there was a choice to put no stars I would. Stay clear of this solicitors you will end up doing all the work for them, they don’t get back to you with anything that you ask them, they don’t answer there phones, 8 months and passed on to 3 solicitors with the firm, no communication between people whatsoever. So still not moved to my new home 😡

May · 19 July 2024

★★★★★ 1/5

Trustpilot

if zero stars were an option......

if zero stars were an option, this company would get that.We are purchasing a house where the sellers are using Gilson Gray in Scotland. They took over 7 weeks to respond to a formal written offer. They have failed to respond to communication from our solicitor multiple times. They have failed to follow instructions from the sellers multiple times. They failed to allocate a solicitor or conveyancer to the sale for over 6 weeks after the seller accepted our offer. 2 previously agreed completion dates have been missed so far, now 2.5 weeks past original agreed completion date with no certainty on actual completion. We are getting really tired of their constant failures to deliver and are incurring significant cost as a result of their failures. The sellers are also extremely stressed and frustrated, and are now at risk of losing out on the house they have bought. The sellers are particularly disappointed as they did not use their local trusted solicitor and instead had been persuaded by their estate agent to use Gilson Gray

Andrew · 9 November 2023

★★★★★ 5/5

Trustpilot

Great experience with Jo in the Lincoln…

Great experience with Jo in the Lincoln office. We had a flat to sell with a known problem freeholder, and I lost my father a few weeks after our offer to buy a new place was accepted. Jo handled the purchase and sale smoothly, professionally, and with good communication throughout. I don't think I'd have kept things together were it not for the calm guidance she provided. The Gilson Grey portal isn't brilliant, and doesn't seem to be updated very often, but they will email you all the documents you need, so just make sure you don't delete any of them.

Benedict · 7 November 2023

★★★★★ 5/5

Google

As first time sellers we didn’t really know what the process would involve. Thankfully the Gilson Gray team were absolutely fantastic! From Graeme doing our initial valuation to Megan getting our property live on the market and Kelly acting as our negotiator - they really couldn’t have done more for us. We accepted an offer after just 7 days on the market and we are thrilled with the result. What a brilliant team, thank you!

Joel · 17 February 2024

★★★★★ 5/5

Trustpilot

Buying/Selling Property - thank you Aliza.

We have recently used Gilson Gray Solicitors.

Jane · 12 May 2026

★★★★★ 5/5

Trustpilot

Chloe was a great help during the offer…

Chloe was a great help during the offer process

Aileigh · 16 December 2024

★★★★★ 1/5

Trustpilot

I lost a purchase as a result of incompetance

I was dealing with Jade who was doing a great job. Unfortunately she left and my file was passed to Afshar. Not only was she rude but she failed to follow basic instructions such as"send the transfer form" and "copy me into the email". She took so long to carry out basic tasks that the seller got annoyed and pulled the plug on what was a very simple transaction. Utter nightmare.

Mike · 26 April 2024

★★★★★ 5/5

Google

Gilson Gray assisted me with the sale of my flat and purchase of my house, and I would thoroughly recommend their services. From the outset, Arran Lovell supported me with a valuation and getting my flat on the market, and this support continued through until we accepted an offer. Karen McMillan was hugely helpful and provided great guidance throughout the sale as we overcame some hurdles. Cheryl Edgar then professionally progressed the conveyancing for both the sale and purchase and communicated with us throughout. I would definitely use Gilson Gray again.

Lewys · 12 April 2025

★★★★★ 1/5

Trustpilot

Avoid do not use this terrible company…

Avoid do not use this terrible company . Absolute shambles . If you want your property to take 7 months and 4 different solicitors and still getting no we’re because one’s sick or ones on holiday or scratching there ass . I wish you all the best . What a shit show this company is . Avoid avoid avoid avoid

Mrs · 30 October 2024

★★★★★ 1/5

Trustpilot

I'm writing this at 05.09 in the…

I'm writing this at 05.09 in the morning as I have injured yet another sleepless night. I am on the hamster wheel of non communications from Gilson Gray, I have yet another solicitor dealing with the sale and seem no nearer to a completion date. These reviews are purely for potential customers as Gilson Gray obviously don't bother reading them.

Deborah · 26 October 2024

★★★★★ 5/5

Google

Dealt with Kelly in the North Berwick office, very professional and helpful, easy to speak to and always available. David, Eyemouth.

David · 26 May 2024

★★★★★ 5/5

Trustpilot

Absolutely amazing

Absolutely amazing Emily has been brilliant from the start and has kept me In the loop constantly, she has been amazing and I cannot thank her enough nothing has been too much trouble and is quickly sorted!!! Highly recommended!!

Samantha · 17 March 2023

★★★★★ 1/5

Google

I asked Gilson Grey to arrange confirmation or probate on my late husband’s estate. It was handled in such an extraordinarily callous and insensitive way that I withdrew in tears. It was quite a harrowing experience. I later signed the Sue Ryder Grief Kind petition to help make companies more aware of how to treat people who are recently bereaved and feeling very fragile.

Anne · 18 August 2024

★★★★★ 5/5

Trustpilot

Would highly

Sammy Taylor supported us throughout the sale and purchase of our home and was amazing throughout Sammy was professional and communicated the process to make it sure it was a smooth experience. Would highly recommend Thank you again

Emily · 12 April 2023

★★★★★ 1/5

Trustpilot

A simply appalling Solicitors

A simply appalling Solicitors. If I could score them 0 stars I would. No one ever answers the phone or responds to emails. They are extremely slow in what they do and clearly have no regard for the customer. I strongly advise anyone considering using their service to simply not! The branch we used are based in Lincoln. Stay well clear!

Joel · 1 October 2024