Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThey assist to miss the chance
I called the Firm and requested them to make an offer for buying a property last week.The firm did not proceed until today, when the property is already under offer.I missed the chance to buy the property!
Sa · 20 November 2024
Agent replied · 29 December 2024
hank you for your feedback. We apologise for any frustration you may have experienced, particularly regarding the recent communication issues. We will pass your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com.
★★★★★ 5/5
TrustpilotRound of applause!!
First time buying a property, first property I pulled out of due issues with the property and completed 2 days ago! I categorically could not have done this without Alice, she has been amazing from start to finish, communicating with me and also a phone call not just an email.Really appreciate everything you’ve done and will never thank you enough!
Laura · 25 August 2023
Agent replied · 29 December 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
★★★★★ 5/5
TrustpilotGreat from start to finish!
Smooth process start to finish! Was always kept in the loop. Would definitely recommend.
Beth · 29 May 2026
★★★★★ 1/5
TrustpilotShockingly bad in todays day and age
Portal didn't work, upto 10 people responded at different times, always delayed. Didn't spot an address error (on my part) which probably caused 2 months delay. Didn't push the buyers. On the whole, dismal.
Martin · 20 December 2024
Agent replied · 29 December 2024
We appreciate your feedback and apologise for the frustration you are feeling, Martin. We have passed your comments to Joanne Sworder (Deputy Head of Conveyancing) and a member of the team will be in touch with you direct to discuss this matter. Thank you for helping us improve our services.
★★★★★ 1/5
GoogleDreadful in all aspects, No transparency on billing and hoping for the easy option of settlement rather than fighting or properly negotiating for the client. Deadlines for court submissions missed on a number of occasions. Would avoid at all costs, and it will definitely cost.
William · 26 August 2025
★★★★★ 5/5
TrustpilotEmily has been most helpful and…
Emily has been most helpful and competent during an often difficult sale. Thank you.
PW · 19 May 2023
Agent replied · 29 December 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
★★★★★ 1/5
TrustpilotAbsolutely awful company
Absolutely awful company. Never answer emails or return phone calls. Was supposed to complete next weekend now October but no fixed date yet. ! How is a first time buyer supposed to give notice to landlord to move out and arrange removals. Absolutely no care in the world ot give a good service.
Julia · 19 September 2022
★★★★★ 5/5
GoogleFocussing on the sale of my mother's house I was extremely
pleased with the energy that was applied to obtaining viewers, advice throughout the sale process and especially advice on a closing date and the final amount offered by the successful bidder.
Communication throughout the process was excellent.
Brian · 17 April 2024
Agent replied · 16 June 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
★★★★★ 2/5
TrustpilotVery poor communication throughout the…
Very poor communication throughout the whole house buying process. No updates and phones left unanswered.
Angela · 12 May 2026
★★★★★ 5/5
TrustpilotI felt like we had a very personal…
I felt like we had a very personal service with care and understanding through a difficult process with out sale and purchase but always patient and efficient and most importantly profession yet friendly.
Mrs · 20 December 2024
Agent replied · 29 December 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
★★★★★ 5/5
GoogleConnor Bowie was very professional and friendly and very easy to do business with. Would definitely recommend, first class service.PositiveResponsiveness, Quality, Professionalism, Value
Catherine · 17 June 2022
Agent replied · 16 June 2024
Dear Catherine, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG.
★★★★★ 1/5
TrustpilotUnprofessional with hidden costs
Hidden costs and a lack of professionalism and expertise have combined to make our experience with Gilson Gray truly awful. We are left feeling almost scammed and certainly not cared for. Beware……….do not let estate agents recommend them………commission is key. J
John · 16 August 2024
Agent replied · 25 October 2024
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
★★★★★ 5/5
TrustpilotBoth Kirsty and Ifra helped me…
Both Kirsty and Ifra helped me immeasurably and timeously at every step.
David · 1 June 2026
★★★★★ 5/5
TrustpilotGreat value and service.
Recently sold our property with Gilson Gray, Hollie Sambrook dealt mainly with the sale and really impressed with how efficient and professional Hollie and the Team were. I would have no hesitation in recommending Gilson Gray for great value and service. Thank you Hollie and Team.
John · 3 May 2023
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTS! These people are impossible to get hold of. I have held for over an hour on multiple occasions & they don't respond. They have cost me hundreds of pounds in delays. AVOID
Simon · 24 October 2024
Agent replied · 29 December 2024
Thank you for your feedback. We apologise for any frustration you may have experienced, particularly regarding the recent communication issues. We will pass your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com.
★★★★★ 5/5
TrustpilotGreat work from Danielle and colleagues
Great work from Danielle Pullen and her colleagues helping me complete my first house purchase. Danielle explained everything clearly and responded very quickly to all communications and any questions or queries. Danielle and her colleagues were also very helpful in chasing up and pushing to get the purchase through when someone in the chain was delaying things.
Mark · 29 August 2023
Agent replied · 29 December 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
★★★★★ 5/5
GoogleFantastic service. They really understand the market in Edinburgh and have a wide range of services and advice to offer.
We have not done this for 10 years and it was a daunting process made all the easier by Gilson Gray.
Loved the drone shots of our house!
Paul · 18 March 2024
Agent replied · 16 June 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
★★★★★ 1/5
TrustpilotDo Not Use For Leasehold Sales!
Hugely underwhelming service from Gilson-Grey. 8½ months to complete a private, chain-free sale.
Nick · 11 May 2026
★★★★★ 1/5
TrustpilotUnprecedented levels of incompetence
Gilson Gray represented the buyers on the recent sale of my property which lasted for 11 months from accepting an offer to completion thanks to the incompetence of Rhona Stuart. Rhona took a month to progress any task, no matter how simple, and her providing incorrect advice to the buyers led to an additional 4 month delay halfway through the process. I almost pulled out of the sale, providing an ultimatum that she needed to stop stalling and admit fault for the poorly researched advice she provided her clients with. Unfortunately she was incapable of doing either of these things and the sale only proceeded due to a truck load of stress-fuelled determination from myself and the buyers.I would also like to flag that exchange was set to take place with completion the following day which made me nervous considering how useless Gilson Gray had been up to that point. However on the day of exchange Gilson Gray suddenly pushed the exchange to the same day of completion which caused problems for my purchase. On the day of exchange and completion Gilson Gray then went AWOL from 9.30am until 1pm and neither my solicitor nor the buyers could contact them despite multiple unanswered calls. By some miracle it did complete (albeit after 2pm) but I would urge anyone considering instructing Gilson Gray to find an alternative conveyancer and save yourself some stress!
Kate · 2 March 2024
★★★★★ 1/5
TrustpilotShoddy conveyancing that has led to…
Shoddy conveyancing that has led to loss of money. Glenn Gilson their executive despite his statement on the website about putting customer wellbeing first has not responded to any of my emails or offered support as a result of his teams errors costing me money loss and leaving me feeling suicidal. Make no mistake people, this is a typical firm of lawyers only caring about the Notton line and they have zero interest in helping their clients. Avoid as lacking in efficiency, empathy and ability to own up mistakes made and offer resolution. An inhumane and unethical company.
Maria · 29 February 2024
★★★★★ 5/5
TrustpilotReally good service
Really good service, made sure we knew what was going on with the sale which has been pretty straightforward during the sale
Leon · 24 February 2026
★★★★★ 1/5
TrustpilotTerrible
Firstly I am 49, a business man and this is the first review I have ever left. Please be very cautious when considering this firm, I was over charged/ripped off for a very simple document change, when queried got zero response or even an attempt at justifying the hours charged. Grudgingly paid the bill to be invoiced three weeks later for interest of £52 and a late payment charge of £720. I replied to every email within hours reassuring I would pay but needed an explanation which was ignored constantly, the only attempted being made finally by credit control months later.I have had a blue chip credit status all my life, I would sincerely stay away from this company there service and advice is mediocre to slow with the fee scale of a top end practice.
Craig · 16 February 2024
★★★★★ 5/5
TrustpilotExcellent service
Gilson Gray Glasgow branch helped me with the purchase of a house recently and I cannot recommend them enough. Alex was helpful, responsive and kept me updated throughout the process. It made the process a lot less stressful for me. I would very much recommend them!
SS · 10 February 2023
★★★★★ 1/5
GoogleHolding up our house sale for months due to inaction over a simple task. Refuse to answer phone, respond to emails and the complaints process is an exercise in futility. Avoid as all costs
Adam · 19 October 2024
Agent replied · 9 December 2024
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Debbie McCathie (Head of Residential Conveyancing). If you would like to discuss your concerns, please contact dmccathie@gilsongray.co.uk
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