Trusted Agent profile · Edinburgh
★★★★★
613 reviews across 2 platforms
29 Rutland Square, Edinburgh, EH39 4AG
Gilson Gray LLP's office in Edinburgh, at 29 Rutland Square, is rated 3.3 out of 5 across 613 reviews on two platforms, including 128 Google reviews rated 3.7.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotThe communication was great and the…
The communication was great and the overall service was nice and quick.
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!
1/5
TrustpilotI have formally complained and still…
I have formally complained and still been ignored. Like all of the other reviews DO NOT USE THIS COMPANY.
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
5/5
TrustpilotSuccessful sale.
Reassuring, professional, patient and supportive. The solicitor dealing with our transaction was helpful, available on the telephone and by email. Her team played an integral role and the progress of the work was good.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
TrustpilotJo and the team were fantastic
Jo and the team were fantastic! Quick to respond to emails/phone calls and answered all our questions. Professional and polite throughout and made our house purchase and sale much easier. Thank you!
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
5/5
TrustpilotVery easy to use service
Very easy to use service, great for first time buyers!
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
TrustpilotGood communication
Good communication, helped everything go smoothly. Thanks so much.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
1/5
TrustpilotThey were acting on behalf of the…
They were acting on behalf of the person buying my property. Due to their incompetence I have lost way over £1,000 and been stressed out of my mind due to this so called professional firm of solicitors. I would never use this useless company on any level. I took the case to the Scottish Legal Complaints Service in Scotland, the firm offered £100 in compensation as an alternative to mediation. I turned it down, as it clearly laughable! They've ignored further correspondence from the SLCC, which to me says everything about their disregard for the system! I would say definitely GO ELSEWHERE, there are other good solicitors out there!
5/5
GoogleEfficient and friendly service. We were kept up to date at every stage of our house sale.
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
5/5
GoogleOur experience was about as positive as it can be, buying a property. The service was friendly, but efficient and communication was excellent. Cheryl worked incredibly hard on our behalf and we could not have wanted a better service. We would certainly recommend them.
Dear Chris, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG.
2/5
TrustpilotDad's estate
Gilson Gray dealt with my father's estate. I started with Baillie Shepherd and GG took over soon after my dad went into hospital.We were asked for numerous things, bank details being one. My dad's will stated it was half to me and a 1/4 to each of my daughter's.My dad died in July and everything went downhill. We put his house up for sale and this should have been finalised 7th Jan. We were called into the office to say sale won't be finalised as there were myself and daughters. They needed to give bank details. My buyer paid her money on the 14th and took possession of the keys on the 15th Jan. I was under the impression the money would be in our banks the following week.It wasn't until the 11th Feb we received our money.I wouldn't recommend this company to anyone Lorraine Rae
1/5
TrustpilotDundee firm
Dundee firm. Solicitor service - Quick to make a first appointment, once they have the job they are almost impossible to get a response from, or updates about the process. Service is the opposite of transparent. Property management - as a property owner - thanks to Gilson and Gray, we’ve now had Gilson and Gray buy a property in the block. Since they have been a part of the community it is almost impossible to maintain the property to the standard we are used to in the tenement. In the past all landlords and homeowners were quick to respond to solve any issues together and now since Gilson and Gray is in the block we even struggle to get simple repairs done. What is worse is that we have to run every little thing past them - and they just go ahead and drill through external walls, drill through our sewage pipes, then attempt to fix it which resulted in loose sewage pipes along our building. When we pulled them up on the unauthorised work they simply laughed at us, and eventually after chasing them up for months they found a non wobbly solution. This is more than unprofessional and I wish they had never bought a flat in our block. It used to be easy to maintain our property, but they just do whatever they want - and keep us from carrying out essential work in a timely manner. It is even difficult to get a hold of them and when you do, they speak to you in a condescending manner and are unhelpful.
5/5
GoogleGreat service from Becky in dealing with the sale of our home. Professional, friendly and kept us updated on everything, and really helped limit our stress levels. Thank you for everything Becky
Dear Leanne, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG
1/5
TrustpilotAvoid at all costs
Please do not use if you want to have a easy and quick process. The conveyancers are non responsive, phone calls are not answered, messages are not returned and email so unanswered. Use someone else! Even if they are slightly more expensive as by the time Gilson Grey get there act together the extra money spent on a better form would be worth it.
5/5
TrustpilotVery professional service from Alisha
Alisha supported us throughout the sale of our house. She was always professional and found the time to communicate and explain the process even though she had to work to very tight timescales at the end.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
GoogleI recently purchased a flat through Gilson Gray and the service I received was excellent. I was appointed Connor Bowie, who was very professional and kept me informed throughout the whole buying process. I cannot recommend this solicitors firm and Connor enough!PositiveProfessionalism
Dear Edward, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG.
5/5
TrustpilotI used Gilson Gray for buying my first…
I used Gilson Gray for buying my first home. I had great experience with them and their team. Also I would like to say massive thank you for all the support given to me.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
TrustpilotGreat from start to finish!
We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
5/5
TrustpilotGilson Gray were Fantastic!
Gilson Gray were fantastic.
1/5
TrustpilotAnyone but...
I can't add anything new to the concerns itemised in the other one star reviews as my experience completely echoed those. All I will say is that, if you have the choice between Gilson Gray Solicitors (Lincoln) and We Rip Your Eyes Out and Feed Your Soul To The Devil Solicitors (Hell), then the latter would be a safer and more productive bet.
1/5
TrustpilotWorst company i have ever dealt with,i…
Worst company i have ever dealt with,i have bought and sold 5 houses and this tops the lot by a country mile, a catalogue of errors from my female "Solicitor" in the Edinburgh office and my buyer almost left homeless for the night, i received my money 24 hours after the moving date after threating to launch an investigation as she had left everything too late in the day to get anything sorted and claimed the bank had the account number wrong! she never ever gets back to you and her answer message states she is on holiday until the 8th of Aug even though its 6 weeks later.I wouldn't trust them to sell a bike on Gumtree.Do yourself a favor and choose ANYONE except this shambolic lot. I feel so sorry for anyone who is trusting them to sell their house.
1/5
TrustpilotHave never dealt with this company
Have never dealt with this company, yet this morning I receive an email from them saying’ thank you for your payment of £50.00 ‘. matter reference 14497/10. The amount will be deducted from your bank in 3-5 days. FOR WHAT? Is this a big scam? Have never heard of this company till now, and I certainly have not given my bank details over. Explain GILSON GRAY.
1/5
TrustpilotPoor performance - Only want your money
Simply put - this group of “professional” people lack competence. I was assigned a trainee solicitor, who initially seemed knowledgable and helpful, but went off on holiday for 3 weeks in the month prior to my house move. With no one else assigned my case, I was left with unanswered questions and a lacklustre service. Then on her return, what can only be described as chaos ensued trying to get the loose ends tied up with 1 week left until the sale day. The senior solicitor was also then involved, who was equally as unhelpful. On the sale day they happily asked for funds, then after a few hours of waiting, asked for proof these funds had been sent. Then after another hour or so, said they didn’t request the correct amount of funds, and asked for more. Further waiting and excuses that the selling party solicitor was the cause of the delay, when in actual fact, these solicitors had not carried out the conveyancing task in the 10 week timeframe initially agreed when the offer was accepted. Eventually given the news the sale had gone through at 5pm and to go to the sellers solicitors to pick up the keys, to find the office in darkness with no one to be seen. Luckily for me at this point, a member of a different team within the sellers solicitor helped me by making enquiries and locating my keys, allowing my family to not be homeless for the night. Then we moved in and found a large number of costly issues with the house which weren’t disclosed for the sale. I reported these to Gilson Gray well within the allotted time period and both trainee and the legal director were not interested in helping. Now, 4 weeks in, and they are not answering calls or emails to get a resolution. They have taken my money for the conveyancing and are nowhere to be seen for support. Pathetic display from a “multi award winning law firm”. They have let me down and my advice to you is don't use their services to then let you down too.
5/5
TrustpilotFaultless
Cant fault the team at all, and specifically Joanne who was my main point of contact. They made my buying experience very easy and I cant thank them enough!
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
TrustpilotEfficient and courteous conveyancing…
Efficient and courteous conveyancing service, with information given promptly at the appropriate time.
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
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