Trusted Agent profile · Edinburgh
★★★★★
192 reviews across 2 platforms
2 West Maitland Street, Edinburgh, EH12 5DS
Part of ALLIED SURVEYORS SCOTLAND, see every office.
ALLIED SURVEYORS SCOTLAND's office in Edinburgh, at 2 West Maitland Street, is rated 4.4 out of 5 across 192 reviews on two platforms, including 8 Google reviews rated 4.0.
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Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotAbsolutely brilliant company
Absolutely brilliant company. Very reliable and professional! I’ve used Allied Surveyors for many years and I would never go anywhere else. Keith is a fantastic surveyor with years of knowledge and makes sure his information is correct. Thank you ☺️
Hi Alana. Thank you for your 5-star review and your positive comments.. We are delighted that Keith and the team were able to assist you.
5/5
TrustpilotElaine was great to deal with when…
Elaine was great to deal with when booking the appointment and very quick for respond to emails. Mark was on time, friendly and very professional. Report was completed and sent to me very quickly. Would use again and definitely recommend.
Hi Sarah, thank you very much for your 5-star review. We are delighted that Mark and Elaine were able to assist you and look forward to working with you again in future.
1/5
TrustpilotMisleading - Bullies
I feel that my experience with Allied Surveyors on more than one instance of purchasing a house has left me very disappointed and upset. I feel that they were misleading and dismissive of me bringing up issues that in the end went unresolved.To me it felt that there was something not right and I then discovered that on more than one instance, with the same estate agent using Allied, the home reports scored high, especially the 1’s. They appeared to be scoring high and very lenient when compared to more thorough surveyors. Features of our house that we had not changed at all in a very short space of time were rated 1 by Allied and given extremely vague and brief explanations such as “reasonably modern design”.The experiences with the home reports carried out by Allied Surveyors had left me feeling mislead. Their categories score very high but in fact when the home report was carried out by a separate surveyor, the high scores were discovered not to be 1’s which we felt was a failure in duty of care. It left me feeling suspicious and unable to trust Allied Surveyors when serious faults were discovered in the property at a first glance when I received the keys.I feel that Allied were at an advantage when carrying out the home report as they get to spend a meaningful amount of time inspecting the property closely and analysing its features - which you do not get to do on a 10 minute viewing when purchasing the property. The seller told us that person who carried the home report moved furniture which contradicted what was claimed in my interview of the surveyor. In the surveyors own words, the seller is “honest” so I can only go based on their honest recollection of the experience. The surveyor was extremely unprofessional in my opinion and used a tone with me that was condescending and I felt they were very rude to me. They made me feel like they did not want to openly discuss facts but instead tried to dismiss me. They were very defensive and interrupted me when I was only trying to describe the issue I was facing in regards to a category on the report being scored 1 when in fact it was discovered to be a serious fault. They also appeared not to know how making offers on properties works in modern times as nobody offers the home report price or less when attempting to buy a property.My impression of the home reports was that it was not an accurate representation. A house is the biggest purchase you will potentially ever make in your life. To be mislead about what you are purchasing is extremely upsetting and disappointing when you receive the keys and discover serious faults. I feel that it is a complete failure in duty of care and misrepresention. In my experience I would recommend to do thorough research and be very careful if you are dealing with home reports. Challenge the home report and be very diligent when viewing a property. First time buyers especially. In the future I will not be viewing any properties surveyed by them and sharing my experience friends and family to inform them.I will be submitting a formal complaint although based on the many other 1 star reviews on here, I do not hold out much hope as based on what others have said, they police themselves.
Thank you for your review. We take allegations of this type extremely seriously. Our PI Director has now arranged a meeting at your property and we trust that the matter will be resolved to your satisfaction.If you have any further questions, please do not hesitate to contact us directly at Operations@alliedsurveyorsscotland.com.
5/5
TrustpilotJonathan was professional and friendly…
Jonathan was professional and friendly from start to finish.He also explained everything and answered all my questions in a way that I could easily understand.Provided us with Home Report quickly aswell.I would highly recomend.
Hi Keir. Thanks very much for your 5-star review and recommendation, We are delighted that Jonathan and the team at Dunfermline were able to assist you.
5/5
TrustpilotAllied Surveyors have been fantastic
Allied Surveyors have been fantastic , very professional and left me with great confidence . Allied will be my first contact in the future . Especially before property purchase as their local knowledge is excellent . Allied valued my current build project at each drawdown stage , I met with Alan Imrie from the Stirling branch , who was more than helpful and had a good understanding of the build environment and was easily contactable . I have now completed the project and requested a valuation from Mark Hall from the Perth branch , From initial contact with Elaine at Perth ( who was lovely to deal with ) to a quick response and date given by mark , mark arrived early and clearly knew the build process and it was a joy to discuss the build with him , Since the initial valuation I have subsequently instructed Allied to complete an EPC on my property . I wouldn't hesitate to use Allied in the future and I would recommend Allied to all my friends and colleagues , I have been a project manager in the housebuilding industry for 27 years , and this is the first time i have ever written a review . Thanks again to all the team at Allied Surveyors
Thank you very much, Russell, we are delighted to be the subject of your first review! Your kind comments are very much appreciated and we have passed them back to the team.We look forward to working with you again soon.
5/5
TrustpilotEfficient and helpful.
We had an urgent request for a valuation and Simon Breeze was polite, helpful and very efficient. We have used him before and would again, I highly recommend him and Allied Surveyors.
Hi Victoria. Thank you for your 5-star review and positive recommendation. We are delighted that Simon and the team were able to assist you.
5/5
TrustpilotGrant’s the man
Grant’s the man. Doubt there is anything worth knowing in the Scottish market that he isn’t all over. Sorted out my portfolio, recommended funded and lawyer and was always there when needed.
Thank you for your kind review, we really appreciate it.
5/5
GoogleWe sold one of our commercial properties through Allied Surveyors (East). They were fantastic/ secured a great price for us (significantly higher than what another sales agent advised), obtaining several offers on the closing date. Iain Mercer was v professional right through and it was a pleasure dealing with him. Kept us fully posted/ communicated with us at all stages. No hesitation recommending them! We will certainly use them again.
Thanks Atul. It's great to hear you were happy with the service. We would be delighted to work with you again!
5/5
TrustpilotGreat service from a competant surveyor with a friendly yet professional manner.
The surveyor arrived on the agreed time and carried out the survey in a professional manner. It was the 2nd time I have used Allied Surveyors for Home Reports and the same Surveyor carrying out the survey. Excellent customer satisfaction both times and I would recommend the company to family and friends.
5/5
TrustpilotProfessional Surveyor - Excellent Customer Service
Kevin turned up on time, was professional and informative about the preparation of the home reportThe report was ready in good time and Kevin was happy to discuss it with us. Very happy with the service
Hi Craig, thank you very much for your 5-star review which is very much appreciated. We are delighted that Kevin and the team were able to assist you and look forward to working with you again in future.
1/5
TrustpilotI wasted my money and time by choosing…
I wasted my money and time by choosing Allied Surveyors for valuation of my home.I bought a home couple of years and spend a lot of money to improve the rating of house by adding solar, new windows, new boiler, radiators insulation etc, thought of my home valuation will increase but according allied surveyors all the upgrades does not matter and asked to show comparable prices in my locality. so some other house sales is deciding the value of my house not my house state and condition. so now I am looking to find some other better surveyor to get proper valuation.
Dear Mr Ankathi. We are very disappointed that you have chosen to give us a 1-star review without first giving us the opportunity to address your concerns.Unfortunately, spend on energy improvements does not automatically result in a like for like uplift in capital value. Our valuations are based on detailed comparable evidence of sales of similar properties in your area and also reflect wider market conditions. Our surveyor would be happy to provide a full explanation if you would like to contact him. In the event that you remain unsatisfied, we have a robust Complaints Handling Procedure backed up by recourse to the Centre for Effective Dispute Resolution. If you would like a copy of our Complaints Handling Procedure please email info@alliedsurveyorsscotland.com Thank you
1/5
TrustpilotBUYER BEWARE
BUYER BEWARE. If you go to view a property and allied have done the survey, completely ignore it and do your own assessment. We have lost out out on a lot of money and had to do a lot of repairs as we put faith in their report. They had the windows down as 1, when there was clear evidence of rot on the outside and inside. They also had the roof down as a 1 even though there were slates missing and visible cracks. Not only that but the soffit was clearly rotten, you could see how bad it was from two streets away. i would attach photos if i could. DO NOT PUT ANY FAITH IN THIS COMPANY.
5/5
TrustpilotProfessional and really nice person to…
Professional and really nice person to deal with. Scott from Allied Surveyors (Stirling/falkirk area) recently did my home report. He was easy to talk and he explained the issues he noticed at the time of viewing the property as well as in more detail in the report itself. He is a very fair individual and also in our discussion gave me the opportunity to correct a few things. Not full of himself or power tripping. Just a genuninely nice person doing his job. Thank you.
Thank you for your 5-star review and for your kind comments. We are delighted that Scott and the team have been able to assist you and look forward to working with you again in future.
5/5
TrustpilotAllied always my first choice....
Allied have been my choice for survey work for over 20 years now. I trust the team there whether it is for personal residential work or indeed commercial properties which tends to be the majority of my current work.Recently we had a survey that needed to be carried out quickly and this was done to our complete satisfaction. What I like best about dealing with Andy and Allied is that each decision and valuation is fully explained and you have clarity and trust in what they are saying. They are also adept at working within my often tight timescales.We also needed a EPC and again this was organised with their specialist in house and carried out within a matter of days.Would recommend Allied highly and the fact that I have chosen them for all my work when possible says it all.
Hi David, thank you very much for your 5-star review and for your support over the last 20 years. We are delighted that Andy and the team have been able to assist you and look forward to working with you again.
5/5
TrustpilotExcellent service
Excellent service. Very professional from start to finish. I would highly recommend Keith and all at Allied Surveyors. Very quick at providing the home report. Thank you!
Hi Scarlett. Thank you very much for your 5-star review. We are delighted that Keith and the team were able to assist you.
5/5
GoogleThanks Bernadetta From Allied Surveyors Scotland PLC for the great service for the signing of a new lease. Very professional and always available. Pleasure working with you on this lease.
Ilirjan, Thanks for taking the time to write a review. We appreciate your feedback and were delighted to see Bernadetta had provided such great service. Look forward to assisting you again in the future.
5/5
TrustpilotBernadetta provided an excellent…
Bernadetta provided an excellent service, warm, friendly and very approachable. A professional service from start to finish. I would highly recommend Bernadetta at Allied Surveyors.
Hi Christiane. Thank you very much for the 5-star review and recommendation. We are delighted that Bernadetta and the team were able to assist you and look forward to working with you again in future.
5/5
TrustpilotGreat efficient service and brilliant team!
Have used Allied on a couple of occasions for different properties both buying and selling and have always had first class experience. In particular we dealt with Ellie Henderson who was great - professional and efficient in getting the job done. Would definitely recommend this company based on my experiences with her.
Thanks very much for your positive review.
5/5
TrustpilotExcellent service from Allied
Simon Breeze is well-named he made the process of requesting our Home Report a breeze! He was very knowledgeable and professional. Very thorough and explained the process in detail. I would highly recommend Allied Surveyors Scotland
Dear Tom, thank you for your 5-star review which is very much appreciated. We are delighted that Simon and the team were able to assist you.
5/5
TrustpilotVery Good.
Found them very pleasant, helpful, and always returned our phone calls.
Thanks for taking the time to share your positive review with us-we really appreciate it!
5/5
TrustpilotVery good service and contacts
We greatly appreciate the invaluable support we've received from Allied Surveyors in expanding our office space and attracting new tenants. Their impressive network of contacts has played a pivotal role in sourcing potential tenants for us. Over the past five months, we've experienced a significant influx of new tenants, with eight individuals successfully occupying offices acquired through Allied Surveyors. Without their assistance, this achievement would not have been possible. Allied Surveyors are effectively empowering small businesses throughout the county, and their contributions should not be underestimated.
Dear Thomas, thanks very much for taking the time to write us a 5-star review. We are delighted that the team were able to proactively help you in attracting your new tenants and we look forward to working with you again soon.
5/5
TrustpilotValuation Report
Valuation ReportWe recently appointed Allied Surveyors Scotland to produce a valuation report for a car parking space that we have in the Edinburgh New Town. The comprehensive report was delivered quickly and demonstrated their expertise in this aspect of the sector. The report was precise, detailed and offered a very encouraging indication of the sale price. We have since instructed them to proceed with marketing the space and are confident that it will sell quickly based on the expert opinion that has been expressed by Allied Surveyors Scotland.G J DaveyScotland DirectorRAF Benevolent Fund
Dear Mr Davey, thank you for your 5 star review. We are delighted that the team were able to meet your requirements and look forward to working with you on this sale.
5/5
TrustpilotSale and Relocation of Edinburgh Office
Sale and Relocation of Edinburgh OfficeWe have recently sold a commercial property in Queen Street, Edinburgh and relocated to a leased office at Edinburgh Park. We have had a professional relationship with Allied Surveyors Scotland for some time and have used them for building surveying and estimating. We chose their highly competitive bid to assess the commercial leasing market and help us to decide upon a new office. We also had them market the Queen Street property and liaise with our lawyers on the details of the sale. Throughout the process, which became quite intense, they operated with complete professionalism and obtained the best price for the property in an uncertain market. Their professional advice has always been second-to-none and their level of communication has been exceptional. We would not hesitate to use them again.G J DaveyScotland Director RAF Benevolent Fund
Dear Mr Davey, thank you for your 5 star review. We are delighted that Iain and the team were able to assist and look forward to working with you again in the future.
5/5
TrustpilotBen was brilliant and captured all the…
Ben was brilliant and captured all the information on the property in his report. Very professional and efficient.
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Tell us what you need and we'll put you in touch. ALLIED SURVEYORS SCOTLAND hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
