Trusted Agent profile · Edinburgh
★★★★★
1,204 reviews across 2 platforms
47 Lothian Road, Edinburgh, EH1 2DJ
Part of Aberdein Considine, see every office.
Aberdein Considine's office in Edinburgh, at 47 Lothian Road, is rated 4.4 out of 5 across 1,204 reviews on two platforms, including 14 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Aberdein Considine hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you for everything, each one of you has been fantastic!
We have had the best experience with Aberdein Considine. From initial chats about mortgage application, right through to legal advice and negotiating with the seller’s solicitors, and preparing the final legal documents. We couldn’t have asked for better professionals - thank you from the bottom of our hearts Krysia, Evelyn, Valtemes, and Fiona, for helping us secure our beautiful new home!
1/5
TrustpilotUpdate of just how bad they are avoid at all costs
Update Absolutely worst company ever had to deal with and never agai , missed 3 closing dates , lied to by solicitors, cost hundreds in extra fees becase of there mistakes, hung up on so many times lost count , never got back to me , as a property developer and someone who buys 3 or 4 houses a year I honestly have no idea how this company is in business. 54% negative reviews online? I will never use free legals with them again as Absolutely useless. Not even 1 star . My broker has advised all future clients to avoid this company and sane with another company I was dealing with.
1/5
TrustpilotJust so so frustrating
Just so so frustrating ! You cant get through to speak to anyone, emails are never replied too and the phone system cuts you off after 30 mins of holding.The main issue with ac and co is, i would guess they have thousands of cases and numerous staff so no one take ownership of your file. It falls between the cracks because its not anyone's job in particular to do. Our re mortgage took months and months, each time I called there was always something missing or something they're waiting for but no one chased anything. So every time you ring you have to explain whats been happening to each person who answers.
5/5
TrustpilotMatt and Jennifer were fantastic from…
Matt and Jennifer were fantastic from start to finish. Extremely helpful. My flat sold within the first week.
5/5
TrustpilotGood Job AC Dyce
Very satified of the Job done by AC Dyce. Attika and the team were very professionel and helpful.Thank you for helping me buying my first house.
5/5
TrustpilotProperty services
Used to purchase property, set up a mortgage and lease a property. All went well with no issues. Thanks to all the team!
5/5
TrustpilotLocal experts
We had the pleasure of dealing with Stephen. Stephen’s knowledge of the local area really gave us confidence in using Aberdein Considine and he managed to secure our sale within 4 days of initial advertisement. We will continue to use Aberdein Considine in the future.
1/5
TrustpilotA disgraceful organisation!!!
I have already complained via Trustpilpot about the disgraceful service provided by Aberdein Considine. It seems to be a common theme that they just cannot be contacted which is a disgusting attitude to be adopted by management. They just don't care how much distress they cause not to mention financial loss. I too have sent in a complaint to them (by recorded delivery) and have not had a reply. No surprise there then. I have now had to complain to the SLCC (Scottish Legal Complaints) and I included details of the numerous negative reviews flying in about Aberdein Considine; something needs to be done about them.
1/5
TrustpilotHorrendous - Avoid at all costs.
Horrendous. No replies to emails (but they are talking to the other party of a buy out but not me, their client!) No communication from them for SIX WEEKS. Missed completion deadline by 3 months and still no sign of completion. Lying to us saying funds are delayed by this day and that day. Goal posts keep on moving. Nobody ever answers the phone, it just rings and rings....It is a simple remortgage and they are incapable and incompetent. I even submitted a formal complaint and received guess what - no response!! I'm now writing to the financial ombudsman. If enough of us do this, hopefully they will go out of business. They are causing a lot of financial damage to a lot of people.
5/5
TrustpilotFantastic service
Fantastic service from AC from start to finish. Our valuer, Kelly, was highly knowledgeable and couldn't have been more helpful throughout the marketing process. Excellent service from the legal and conveyancing teams also, with smooth handovers. Always felt reassured that I was in good hands - just what you need when undergoing a significant process such as a house sale! Would highly recommend AC to anyone looking for property sales.
1/5
TrustpilotUnprofessional
Totally unprofessional, going through remortgage process and it take ages for them to do any work. New lender chose them not us and already we missed deadline which was end of July. They try to blame us now that we didn't answer their email but nothing has been sent. Mortgage advisor is chasing them too but with zero results. They don't answer their phones or emails. The worst law firm that there can be. At the end it will be us that will pay for their horrible attitude towards their clients. Avoid
5/5
TrustpilotExcellent
Everyone at the Inverurie office has been excellent and have made the process of buying / selling our house very easy. Especially Greig, Calum and Jessica.
1/5
TrustpilotAvoid!! Inadequate!
Avoid! Handling my natwest mortgage who automatically passed me on this company as part of their service so I didn’t have a choice to go through someone else.Writing to their Managing partner and complaints handling team had no affect either. You cannot get through to their non standard team and even if you talk to their standard team who say they will put me through, the line goes dead. I spoke with a manager who promised to phone me back and didn’t! I’ve complained to Natwest who say they are also having trouble with them! Clearly they are not fulfilling their contract! Natwest say I have to wait for ABERDEIN to respond to my complaint. 2 weeks later I’m still waiting. No amount of telephoning or emails is enough. Apart from failing to follow their own ‘client promise’ they have made error after error. I’m now paying the penalty of variable rate mortgage because the previous fixed deal ran off end of July whilst I wait for the remortgage to go through. I started the application process in March 2022 and AC have been Handling it since June.Their lack of communication and inadequate handling of the situation is beyond belief!
5/5
TrustpilotHighly Recommend a chat about Legal Access
Eve facilitated a legal access relationship between the company I provided HR support to and our employees. Many employees benefitted from utilising AC&CO through the workplace and was a well received perk. Highly recommend getting in touch to see how your business could partner with AC&CO.
1/5
TrustpilotAnything for money
I used them several times without a problem. Most recently for a property purchase, all smooth until the upsell. I agreed upon their request to speak with someone about a will, fine, did that. I had a 20-30 chat with a woman about it and asked for them to email me costs. They did so, i wasn't too interested at the time so ignored. 1 year letter i start getting legal demands for £750. They decided to go ahead without my say so. I've made a complaint. I'll not use them again, they're lost a long term customer.
1/5
TrustpilotAvoid Avoid Avoid
Avoid Avoid Totally unreliable , they are uncontactable , they do not answer emails or answer the phone at all , when they do they put you through to other people , your on hold a long time and then cut off, they haven’t replied to my mortgage lenders emails even when that were notes urgent reply needed , lost my mortgage and this has caused no end of stress and anxiety I’m now going to the ombudsman and wanting compensating , I can’t believe my mortgage lender even recommended them Please DO NOT USE
1/5
TrustpilotThe word S#!t just isn't enough!
A quick glance at the reviews should indicate that this firm is not capable. The phone rings out, emails unanswered. They will cost you thousands. They are not a capable or competent law firm, there are infact the very example of what can give their industry a bad name! If they are appointed as your "free legals", find another mortgage provider or pay for your own, IT WILL BE CHEAPER!!!!!!I've had 5 months of unanswered emails, unanswered calles, delay tactics (because they have a work load they can handle) and just an all round horrid experience. AVIOD!
5/5
TrustpilotExcellent service from all the team!
Excellent service from all the team at Aberdeine Considine! At a very stressful time, they were helpful, supportive, kept me up to speed on any developments and above all kind, caring and understanding towards my situation. Thank you to everyone at AC! Highly recommend!
1/5
TrustpilotRemortgage legal work
Absolutely shocking and terrible service from them. They made what should have been an easy process extremely stressful. Their legal service was included in my remortgage, I will never ever use them again. Complete lack of communication throughout, I never got through on the phone to them and they did not answer emails. My completion date was missed by over 2 weeks, despite them having 3 months to get it all done. An absolute bunch of clowns who aren't fit to run a bath, let alone do legal work
5/5
TrustpilotVery helpful and friendly staff…
Very helpful and friendly staff assisting with all queries in a prompt manner. Will definitely recommend their services.Thank you Sophie for all your assistance.
4/5
TrustpilotWe had a satisfactory experience with Aberdein Considine
We had a satisfactory experience with Aberdein Considine, with their agent Jamie guiding us through the process. Midway the process underwent a wobble, no fault of AC or ourselves, but Jamie dealt with it calmly and professionally, so much so what had seemed pretty bad in the moment was in fact sorted out by the end of the day.
5/5
TrustpilotThanks to Caitlin for all her help
Thanks to Caitlin for all her help , made the experience easy and straight forward. Photographer used by the team was excellent as well , great all round experience
1/5
TrustpilotDisorganised and Incompetent
Like many reviewers, we too have unfortunately been appointed this disorganised, incopetent, and lackadaisical legal company with our remortgage. For months we have been reassured that everything is in order for our completion day only to be given excuses on the day at hand as to why it hasn't gone through. As I write this a few days later, we have been provided with no clarity on why the deadline was missed and our redemption statement has expired so a new one has to be requested. This has now cost us money in a standard variable rate payment. Please avoid at all costs!
1/5
TrustpilotOver 50% of the reviews are 1 star…
Over 50% of the reviews are 1 star…That’s all you need to know. Two mortgages I had going through at the same time both missed their deadlines for getting complete.Completely incompetent and unable to communicate.Their phone system is beyond laughable. They don’t even have a system which holds you in a queue. You literally just hear a ringing tone for 30 mins then you get cut off!The worst company to deal with and I hope I never have to use them again.The stress caused and money lost is so frustrating.They haven’t even apologised for messing it up. We provided all documentation over 3 months before the deadline and they said it was all in order. They clearly didn’t check it.Avoid at all costs. All the bad reviews lately surely the management are seeing them and want to take action to improve their service?
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Tell us what you need and we'll put you in touch. Aberdein Considine hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
