5/5
Trustpilot10/10 Aberdein Considine - Selling property
The Aberdein Considine Team at Inverurie have been fantastic from start to finish with the sale of my property!
Trusted Agent profile · Edinburgh
Aberdein Considine Edinburgh reviews
★★★★★
1,208 reviews across 2 platforms
47 Lothian Road, Edinburgh, EH1 2DJ
Part of Aberdein Considine, see every office.
Aberdein Considine's office in Edinburgh, at 47 Lothian Road, is rated 4.4 out of 5 across 1,208 reviews on two platforms, including 14 Google reviews rated 4.1.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Aberdein Considine hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotLeft outside waiting for a viewing that…
Left outside waiting for a viewing that was confirmed but never happened, team took 15min to get back to me after my own attempt of getting in touch... No availability for rearranging the viewing for the same date. Opened to change my opinion when the next viewing actually happens and everything goes well!
1/5
TrustpilotYou could go anywhere and get a better service than theirs
I am currently remortgaging and the bank is using Aberdein and Considine's Newcastle branch. My advice is send an email to them and call them before you use their services. When neither gets answered you will get an idea of what the next few months of your life will be like. Only 2 of my emails from at least 10 have been answered and these were by people not connected with my case so unable to help. In 6 weeks of calling, I have got through twice and neither could give me any information! My case officer introduced himself two weeks ago by email, by which time any other solicitors would have completed the process, and has not replied since to any of my emails and his direct number doesn't dial. I use solicitors for this work on a fairly regular basis and you will be able to go anywhere and get a better service than this.
1/5
TrustpilotHorrendous Company (DO NOT USE)
Remortgaged our property to NatWest and Aberdein Considine were provided as part of the free legal services packages.I have bought several properties and also remortgaged quote a few and I can safely say that that this is the worst company I have ever used.We started the process 4 months early so that the mortgage would be sorted before our fixed rate deal expires, however this 4 month date has now passed and we are no where near getting sorted with a easy remortgage deal. This is also costing us an extra £350 per month due to the variable rate being double what our fixed rate is.It is impossible to contact anyone at the company by phone, Twitter, post, Facebook and even via NatWest who have also tried to contact them. The phone continually rings out, no option to leave a voicemail and when you send an email you get a response to say they will reply in 3 hrs, which lead to weeks and months and nothing is ever received.This company should be struck off and after reading the reviews it seems like this is the norm.I would just pay to go to another solicitor, however after providing all my documents it will be starting the process again which will lead to further months of additional mortgage payments at a higher rate.Please do not use this company they are simply horrendous.
5/5
TrustpilotDanielle and the rest of the team were…
Danielle and the rest of the team were very helpful with dealing with the sale of my property. They helped me from their first visit/ check right through to the sale of my property. They made the whole process easy for me. Thankyou again
5/5
TrustpilotExcellent Service at AC&Co Dyce
Would highly recommend Aberdein Considine, and particularly the staff at the Dyce office - we bought our first home through them, and the whole process from getting the mortgage to the legal purchase of the house was managed in such a professional smooth manner. Every person we dealt with made a concerted effort to go above and beyond, ensuring we were kept updated and informed. Really impressed with and grateful for their expertise - highly recommended!!
1/5
TrustpilotAvoid at all costs
Been trying to get them to complete on my re-mortgage since Nov 21. They fail to stay in touch, fail to respond to emails, failed to chase my bank for a redemption statement, didn't notice when said redemption statement was wrong, failed to then complete on the second attempt and we are now almost May with my remortgage still not completed. So far they have cost me £1000 extra in mortgage costs, hours of my time and they are now not answering their phones. Even the service that says to leave a message doesn't work! Absolutely horrific and if it were not for my mortgage broker using them, I'd go elsewhere now.
5/5
TrustpilotSelling my parents house
Selling my parents house, Process went smoothly from valuation to completion. Always updated through out and couldn’t be faulted
5/5
TrustpilotSelling from a distance
Selling a family members property when not living in the area was causing me some stress, however, all the staff at Aberdein Considine have done everything they can to alleviate my stress and kept me informed at all times. They sorted out all surveys and all viewings and I cannot thank them enough for their professionalism throughout this process, they have been a dream to work with
1/5
TrustpilotSimple Re-mortgage turned into nightmare by this bunch
Simple Re-mortgage: me buying my brother out of a property we owned jointly freehold, has dragged on for nearly 5 months (Still not sorted) dealing with them is a total nightmare, it would put me off a mortgage providers product knowing that they work with this solicitor. They are totally useless and don't respond to emails or return calls from my brother solicitors, mortgage adviser or myself. It was supposed to be "Free legals" on this mortgage and the first contact letter I had from Aberdein Considine was a price list basically stating I will have to pay for a load of extras, by this time I'm already committed.I think "The Mortgage Lender" should strike them off.Avoid at all costs!! unless you need to drag out a sale or just like banging your head against a brick wall.
1/5
TrustpilotDefault conveyer for my remortgage
Default conveyer for my remortgage. No communication whatsoever - I was constantly chasing them. Missed my original completion date as they sat on the paperwork for weeks. Long process. Surplice monies was supposed to be sent to me via chaps on completion date as requested, however after I managed to get through to them 3 days later as they do not pick up the phone - I was informed that a cheque had been sent. Which I still haven't got a week later. Very nice on the phone when you can actually speak to someone but feels like as soon as they put the phone down, they forget about you, so nothing is ever followed up. I have spent countless hours chasing them and I'm still awaiting thousands of pounds that should have been sent to me. Really bad customer service and to be avoided at all cost.
5/5
TrustpilotGreat Branch
Caitlin was always helpful, honest and very responsive when I had a question, which was brilliant considering the quick sale of our property was done completely remotely.
5/5
TrustpilotThank you AC for your wonderful service…
Thank you AC for your wonderful service so far in our selling & buying process. We received constant communication with the very patient Becky & have sold in less than 4 weeks. Onwards with our purchase now we feel confident we have such a great team to assist us. Highly recommended.
5/5
TrustpilotGreat experience…
The service from start to finish was impeccable.The valuation process was speedy and our property was on the market when we wanted, Caitlin (sales advisor) was very attentive through the marketing and sales process while Gary (solicitor) went the extra mile to ensure all our questions re sale and purchase were fully answered. Property sold within 1 week
2/5
TrustpilotNot good at making contact
My mortgage company Halifax, appointment this company to do the legal work for my mortgage. I appreciate my mortgage is rather complex. However, when I phone, they are as nice as can be & say everything is ready, just needs!!!... Signing or whatever. I'll get that posted out, 3/4 days later phone again, oh ok I'll resend or can I email it to you.I say "Email will be great", still waiting..... Someone needs to take charge & keep in contact, at the moment I have waited over 3 months & still waiting. Send u a link for a mortgage tracker, still stuck at 20% completion. That's no use for my mortgage they say. So why send the link? Not impressed, I'll phone the bank in the morning.
4/5
TrustpilotOverall a positive experience from start to finish
Selling through Aberdein Considine was a positive experience. They listened and understood our requirements and the team are friendly and professional. The whole process ran smoothly from start to finish with one very minor hiccup when our buyers showed up unannounced to measure for carpets. This wasn’t a problem in the end as we were at home and it gave us an opportunity to meet them. We would buy/sell through Aberdein Considine again.
4/5
TrustpilotHouse sale in Scotland with Aberdein Considine was surprisingly very straight forward
Something always goes wrong with a house sale, even the most simple one. But having gone through a sale in Scotland and a purchase in England, the house sale in Scotland with Aberdein Considine was surprisingly very straight forward.. Wish it was that easy in England, where from the start it has been nothing but trouble. 4 stars instead of 5... well it would be great if they also covered England so we could avoid the trouble we've been having here and use one solicitor for everything.
1/5
TrustpilotCurrent victim of theirs
Current victim of theirs, they prefer the term “client”. Buying a flat through them, entry date was yesterday. They hounded me for weeks for my mortgage details. Turned out the bank couldn’t issue them because the seller didn’t want to pay for an updated home report. This went on for over a month. Last Wednesday I threatened to withdraw my offer if it wasn’t with my bank by the end of that day. Obviously this delay has meant my entry date - which they chose, not me, was missed. I now have to pay double removal fees, storage fees & book into a hotel, my landlord has someone moving in here next week & wants the keys back - so I’m going to be out of pocket by about £1000 - £1500.
5/5
TrustpilotRelocating to Inverurie
Calum and his colleagues couldn’t of been better to deal with nothing was a problem even trying for last minute Viewings They also had great advice and guidance to help us locate our new home Many thanks A very highly recommended team
5/5
TrustpilotYou were very helpful and professional…
You were very helpful and professional at all stages thanks you very much would recommend you to any wone looking to move
5/5
TrustpilotThank you to the team - Jordan, Jamie, Kelsey, Katy etc!
A very positive, quick experience in selling our property. Proactive approach to selling which included contacting prospective buyers from property which had sold next door to ours. Updated consistently and ultimately a lot less stressful than we thought. Very handy to have email communication but they were not shy in picking up the phone either. Thanks to everyone!
5/5
TrustpilotSale and purchase of New home.
I have nothing but respect for all of the staff who guided me through the process of selling my house and buying a new one. They showed competence, knowledge and professionalism with respect to the housing market.they alleviated me of any anxiety that I had during a quiet spell in the market, but pulled out all the stops in the end so that I had a satisfactory conclusion.
5/5
TrustpilotGreat experience
This was our second time using Peterhead AC to buy a house, great team everyone is really helpful made the process really easy! We've used the mortgage advisor Karen for 5 years now for mortgage & protection and wouldn't go anywhere else :)
5/5
TrustpilotBrilliant service
Brilliant service. Incredibly helpful with the sale of our home and purchase of our new home. Communication has been great throughout. Every member of the team that we spoke to was very polite and friendly. We would definitely use them again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Aberdein Considine hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
