Trusted Agent profile · Edinburgh
★★★★★
1,225 reviews across 2 platforms
40-44 Elm Row, Edinburgh, EH7 4AH
Part of Aberdein Considine, see every office.
Aberdein Considine's office in Edinburgh, at 40-44 Elm Row, is rated 4.4 out of 5 across 1,225 reviews on two platforms, including 47 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Aberdein Considine hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing service!
Amazing service from the team at Aberdein Considine. Jamie was constantly on hand providing updates - always had complete faith in the advice given. Thanks also to Kirsty for the initial valuation and quote; very kind and genuine. Not to forget Katy, Kelsey and Dawn for arranging the viewings and providing a great service.
1/5
TrustpilotMISSING £200000.00
MISSING £200000.00 - was released 10days ago by the building society. Sent a cheque after 9 days but told me it had been sent 8 days earlier however date on cheque said otherwise so this was a lie. In the meantime I had called and paid for the money to be transferred immediately - 3 days later - still waiting! Holding onto a clients money is illegal.When I spoke with a manager he was exceptionally rude and refused to apologise even for the lack of not responding to any emails throughout this application - just rude and unprofessional. There is no need for such appalling treatment.
5/5
TrustpilotGreat team
Stephen and the team helped us understand the process and worked with us to prepare, list and sell the house. They were in constant contact with us throughout the process to ensure all questions were answered.
5/5
TrustpilotExceptional service from Jade…
Exceptional service from Jade Kinninmont in the conveyancing team - she was professional, clear, prompt in all her communications, and exceptionally well organised and supportive. I would use her services again without hesitation.
4/5
TrustpilotExcellent Team
Moyra and the team excellent . Have kept us informed throughout ( what turned out to be a lengthy ) process.Moyras’ advice very helpful and she regularly made contact with us. We were kept informed of viewers to the property and given feedback in a prompt manner.
5/5
TrustpilotFast, efficient and friendly service
All the staff were friendly, knowledgeable and willing to help with every aspect of my house sale. For what is often a stressful time the service provided made the process really straightforward. I would definitely recommend Aberdein Considine for a fast and efficient service.
5/5
TrustpilotGreat service from very helpful staff
Great service from very helpful staff. Bought and sold property and had a few issues but these were resolved speedily by all at the branch. Douglas, Susan and Alison were able to sort out any issues and were very efficient with all communication. Felt like we were kept involved in decisions and our opinions were listened to.
1/5
TrustpilotMould Issues
We rented a flat from Aberdein Considine and it was a nightmare. Everything seemed fine for the first month. We started to have a major mould issue, that was causing health issues. We understood it was a pandemic, however this was a major repair. There was a lack of communication from Aberdein Considine and many attempts to avoid repairing the issue. It took moving out before they start to repair a different issue. I would not recommend renting from this agency.
5/5
TrustpilotGreat service
Great service - from marketing and selling our home, dealing with conveyancing and support on the day. They even sorted out our mortgage. Would recommend! Thanks so much to all - special shout out to Jenny, Jade and Zoe!
5/5
TrustpilotGreig A - mortgage/financial advice
Greig A. has been an exceptional mortgage/financial adviser to me since I purchased my first home 6 years ago. He is always checking in to ensure I am up to date with any changes I need to make to my mortgage in the near future, and goes above and beyond to ensure I am getting the best deal possible for me. I cannot recommend Greig and Aberdein Considine enough.
5/5
TrustpilotFirst class service from start to…
First class service from start to finish. As a first time seller they were really empathetic and supportive throughout the whole process. Stephen was there right from the start and gave best advice; always making himself available at the end of the phone. Staff in the office have shown the same professionalism and made it as easy and straightforward as it could be.
5/5
TrustpilotImpeccable Service
From the minute we decided to go with Aberdein Considine to the conclusion of our sale and purchase of our new home the customer service was impeccable. Nikki, Morven, Lauren, Danielle and Laura were knowledgeable, experienced and professional and we would recommend them to our family and friends. Hopefully we are in our forever home but if circumstances change, we would have no hesitation in using Aberdein Considine again.
5/5
TrustpilotWhy look anywhere else?
I have now used Aberdein Considine twice, as a seller and then as a buyer. Expectations were exceeded both times! Transactions were seamless, timescales maintained, I was kept informed by polite and helpful staff and the whole process was stress-free.If you are buying or selling, why look anywhere else? I highly recommend.
5/5
TrustpilotGreat service for buying and selling
Moving house can be stressful but Karen, Tanya, Kate and the team made it a very smooth operation to both sell and buy.I am certainly out with my comfort zone when it comes to property so it was great to have everything explained simply with no pressure to make big decisions until I was ready.
1/5
TrustpilotAvoid at all costs.
If I could rate less than 1 star I would. Avoid renting a property with this lot at absolutely all costs. Property was a mess when moving in, all cupboards filled with previous tenants crap.. broken vases, light shades, dirty duvets, dirty cutlery and even sex toys. This didn't seem like an issue to them. Left with a leaking roof for over 6 months. Had to take hours off of work to make sure water wouldn't pour into the property, wasnt given any compensation for this and they of course sided with the landlord. Have listed the property again straight after I moved out with the roof still not fixed. Laughable and incompetent, every decision made 1000% in favour of the landlords with tenants forgotten about and stepped on. I cannot stress enough how much you should avoid renting with this company.
5/5
TrustpilotSheena and the team have made selling…
Sheena and the team have made selling our property hassle free. From the initial valuation right through to the sale we wouldn’t want to have worked with anyone else. Clear informative communication, friendly, individually tailored and helpful service from start to finish. Would absolutely recommend!
5/5
TrustpilotAmazing service soo friendly and…
Amazing service soo friendly and helpful from enquiring about a sale to getting my house on the market and sold . All the staff are so friendly and helpful
5/5
TrustpilotGreat service, from start to finish.
From the outset, the engagement was hassle free throughout.Online booking system, courtesy call and responsive. Valuation was on point - process was laid out and we were kept in the loop as each step progressed. Fully managed service from Home Report, Pictures to Closing Date. Excellent experience.
5/5
TrustpilotRecent Sale
Brilliant communications by all during the whole sale process, making it easy for me. Everybody was helpful and always available to answer any queries which was important for me, being a first time seller. 10/10 service.
1/5
TrustpilotWhen losing everything isn't enough.
Writing from the receiving end. Following on from Covid shut-downs & job losses we lost our house this year. Aberdein Considine were retained by the bank to deal with the sale. They didn't tell us when the property was sold, the new owners were told to retain a house clearance company to clear the house. By the time we found out very little was left.They have refused to communicate with us & are still holding the proceeds from the sale. They have refused to say how much they have. We know, from the internet, how much the house sold for &, after the mortgage was paid to the bank, there'd be £220k from which fees for the sale & solicitors would need to be deducted. They won't even give us their office address.My husband is living in a homeless shelter & I'm living with an elderly relative, in council accommodation, as a carer. We can't do anything until Aberdein Considine release the funds.It's been over 5 months!
1/5
TrustpilotSlow
In my dealings with Aberdein, I have found them to be nothing but slow and inefficient. Their failure to chase up a document they were allegedly seeking ended up causing a huge slowdown in the house-buying chain and compromised everything. Instances of documents 'missed' and promises of updates were never upheld. I ended up having to do all the chasing and when I gave them the benefit of the doubt, nothing was done, leaving me kicking myself that I didn't call them that week to ensure they were doing their job. Promised deadlines came and went. I also found some of the colleagues to be patronising and rude. I could NEVER recommend this company to anyone buying, selling or mortgaging their home.
5/5
TrustpilotTop class personal service
Fantastic, professional and personal service from Nicki and her team. Special thanks to Lauren Porteous who kept us updated at all times and guided us through to our successful sale. Lauren Cruikshank played an important role too, we truly appreciate the guidance and sound advice from these top professionals. Thanks to Chris Comfort too for his council and advice. Brilliant service.
4/5
TrustpilotBought a home for a first time…
Bought a home for a first time buyer…sold the family home…nice staff… kept updated
5/5
TrustpilotReally grateful to AC for all their…
Really grateful to AC for all their help with our sale. Jennifer and Matt kept us well updated and their advice was really helpful. Everything from getting the advert up, to viewings, to final sale was done so smoothly and nothing was too much trouble. Would definitely recommend to anyone selling and looking for an experienced team who can make the process as easy as possible.
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Tell us what you need and we'll put you in touch. Aberdein Considine hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
