Trusted Agent profile · Edinburgh
★★★★★
1,225 reviews across 2 platforms
40-44 Elm Row, Edinburgh, EH7 4AH
Part of Aberdein Considine, see every office.
Aberdein Considine's office in Edinburgh, at 40-44 Elm Row, is rated 4.4 out of 5 across 1,225 reviews on two platforms, including 47 Google reviews rated 4.1.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service from Eric Fong at Aberdein Considine
Our Solicitor was Eric Fong. He was excellent throughout, very knowledgeable and very approachable. We were very pleased with the service we received (updating our Wills) and would thoroughly recommend Aberdein Considine. The value for money was excellent as well. Eric kept us updated throughout and explained everything really well. Will definitely use them again.
5/5
TrustpilotA Caring and Professional Service from Start to Finish
They say that buying and selling a house is a stressful experience; and it definitely can be, however I recently marketed and sold my house with Aberdein Considine and I can honestly say that Stephen and his team made it a really smooth and enjoyable process. From start to finish I was impressed with the high level of care and professionalism shown by Stephen, from daily check-ins to advice and recommendations given, to simply caring about getting the best results for his clients; and this ethos was reflected throughout his team - Thank you Danielle and Alison.…..And the best bit of all, my house sold within 3 days.5 star service produces 5 star results!
1/5
Trustpilot14 months & still not completed my…
14 months & still not completed my re-mortgage, slightly more complicated than most, being an Inheritance, but every party is in agreement? This company was provided by my Mortgage Provider (BOS, i.e. Lloyds), I do hope they take them off their list, going by mine & 31% Total & 100% of the other 1 star reviews. Only 1 reply to all those disappointed customers. That speaks volumes of how they disregard their clients. Exceptionally poor communication, to the point it only happens when I chase them up. Forms like the Standard Security for the mortgage Lender were signed (2nd time) after my Sister received the funds, is that even Legal? Errors in the Title deeds form sent to Land Registry (Does no-one check these before filing) That extends the delay by x? amount of months. Land Registry contact them about the error, they wait till you contact them about what's taking so long, they then send documents out to be signed correctly, that goes to Land Registry again... That was in September 2022 & still not heard anything? I honestly don't know how they are in business. I have been too complacent with them.
5/5
TrustpilotSale of House
From the start to the completion of our house sale today we could not have been happier with the excellent and professional service received from Jordan Mackay & William Wallace and their respective staff.
5/5
TrustpilotFirst Class service from start to finish.
Stephen and his team have facilitated the sale of three houses for my wife and I and the service provided across the board has been excellent on each occasion. From the point of first contact, to the conclusion of sale, they are all extremely professional, but most of all, they have the unique ability of adding a personal element to all of the services they provide, eliminating the stresses often associated with the whole process. If you want a first class service, call them!!!
1/5
TrustpilotAvoid as a conveyancer if you possibly…
Avoid as a conveyancer if you possibly can. Unfortunately they were appointed by my lender (NatWest) with no choice in the matter. Exceptionally poor customer service. Emails went unanswered, calls were unanswered or cut off mid call. Any correspondence was insisted to be sent to a communal mailbox and any response was sporadic and clearly did not take into account information I had previously shared in the case.I began the remortgage process in mid November for a 1 Feb completion date, which by any standards is a more than ample amount of time. I completed and returned any information requested within 1-2 working days. On the AC side however anything was done exceptionally last minute. No forward movement was made on any information that I sent from November until I began to chase in mid-December and had to continue to chase throughout January. I was repeatedly asked to provide the same information which I had already provided and had confirmed had been received; responses to my emails asking for clarification and updates were nonsensical and unhelpful, or nonexistent. I spent several hours on the phone and received uninformed and unhelpful responses, sometimes bordering on incorrect and untruthful when triangulated with information from my current and future lenders. Utter lack of service continued to the point that they completely failed to complete my remortgage by the 1st Feb deadline. Huge stress, hours upon hours wasted of my time chasing and on hold; significant costs incurred as my current mortgage transferred to an SMR thanks to their delays and incapability. I will 100% avoid using their services if I ever have a choice and recommend that anyone I know do the same.
5/5
TrustpilotSuperb service from the Edinburgh team
Superb service from everyone at the Edinburgh team in selling our flat. Nothing was ever too much trouble. Everything was done over the phone or by email so no need to take time off to drive to their offices.The housing market is up and down at the moment but the team were always on hand and ready with sensible advice about what to do. In the end we got a good offer over the valuation price (again thanks to the team’s negotiating skills) so we very glad we went with the team at Aberdein Considine!
5/5
TrustpilotA very professional service - unrivalled in the way they market your home
The team in Edinburgh were very supportive and responsive throughout. Kirsty communicated regularly and the level of information and advice she provided was top level. The colleagues that do the viewings can't go without a mention either: The great service they/AC offer in that respect must be unrivalled - It took away all the pain of showing the flat . The conveyancing team were incredibly slick in all that they did. Paul pulled out all the stops to make sure we were kept abreast of what was happening and addressed any questions we had very quickly. He met all his commitments and when the sale went through it was great to get that confirmation call.
1/5
TrustpilotDelayed case and refused to accept responsibility
I had the misfortune of having these jokers allocated to my remortgage case by the lenders. I applied for my mortgage at the earliest I could, about six months before, and my lender instructed Aberdein Considone at that point. About a month later (so 5 months to go) I get some forms to fill in, mortgage deeds to sign and all that stuff. I return the forms a week later and then nothing.I made the mistake of thinking all was in hand but just to be sure, I called them a before completion just to check. I found at this point that Aberdein Considone were waiting on the mortgage offer from the lender, which is odd as the lender would send this to the firm on instruction. I spoke to the lender who agreed to reissue it.Next morning (day of completion) I call to make sure all okay. Aberdein Considine say offer still not received. I know my broker has a copy of the offer so I call them. My broker steps in and calls Aberdein Considine at around noon who now say they have the offer and will complete later that day and would get an email at around 15:00All good, or so I thought. I called at about 15:30 as I had not had an email. I'm told they will look into it and at 16:30, I get an email saying they could not complete as the offer was not received. Due to their incompetence, my completion had been delayed.The following day, spoke with them again after speaking to lender who again, reissued the offer. Aberdein Considine now say they definitely have the offer, despite having said it was received the day before. However, they said the completion would take place the following week and only moved it forward after I strongly complained. What Aberdein Considine don't seem to understand is that each day of delay costs me money in interest on my old mortgage. After the remortgage finally completed, I logged a formal complaint, as I wanted to understand why they had not attempted to obtain the offer sooner. In fact, it was unclear if they would have attempted to obtain it at all had I not contacted them. I also wanted to know why they told my broker the offer had been received when it had not. I insisted they refund the difference between the interest I paid and what I would have paid if I completed on time.Their complaint decision came unsigned and didn't address any of the points raised but offered to cover part of the additional interest. Just a lazy attempt to fob off the complaint. I replied to challenge the complaint and their head of compliance got involved who attempted to defend their position. He maintained the offer had not been received (but offered no explanation as to what actions they had taken to obtain it prior to me chasing them for an update) and that there was no record of a call from the broker. A quick DSAR to the broker to get the call recording proved they told my broker had been told the offer was received. The head of compliance quickly offered to refund the interest overpayment after I sent the call recording.So in short, if your lender tries to instruct this firm, complain and refuse. No one who works there seems to have any idea what is happening with your case at any given moment and will just lie and tell you what you want to hear to get you off the phone. Ask for another firm to handle your case, or source your own conveyor if you can. Just save yourself the stress and frustration of using Aberdein Considine.
5/5
TrustpilotFirst class experience
This is the first time I have rented a property and I could not be happier. The whole experience was made so easy from the start and I cannot recommend Jordan highly enough. Jordan kept me updated throughout the whole process and was a lot quicker than I anticipated due to the excellent communication. I would have no hesitation recommending anyone looking for a property to contact Jordan. You will not be disappointed!
5/5
TrustpilotKaty Sharpe - High EQ, deep expertise (Employment Law), exemplary judgment and legal counsel
Katy brought clarity, insight and wisdom to a potentially challenging and complex employment law predicament. She very quickly proved able to understand, unpack and ultimately simplify - my unique employment concerns. Her meticulous and methodical recommendations and legal counsel were inevitably correct.
5/5
TrustpilotTom Main and Charles Fraulo
Tom Main has helped me through a very tough time getting me shared custody of my 6yr old son. His professional and friendly advice carried me through nearly 2 years of the legal process. Whenever I needed him he instantly returned calls and emails. I will recommend him to anyone that seeks the same ordeal. Thank you so much Tom, Aberdein Considine are very lucky to have such a kind, warm and thorough professional. Charles Fraulo.
5/5
TrustpilotProperty Sale
Communication throughout the sale process was excellent. Having sold another property recently with another solicitor, the service provided by AC was far superior. Contracts were handled in a timely manner and financial figures were communicated clearly. Chris Comfort and Alannah Russell were professional and a pleasure to work with.
1/5
TrustpilotAbysmal services
Despite the recommendations, I must say my wife and I were quiet Dissapointed with the professionalism and communication. We were not carried along appropriately and felt like they were doing us a favour rather than providing paid-for services. There was poor communication all through. Even when our solicitor was going on leave, we waited for months to hear back from the organisation. We had to call afterwards only to be told that someone else will be handling our file. If we hadn't called, we probably wouldn't even know, rather just continue to wait endlesslyRather than the organisation being proactive, we were the ones sending mails and making calls. For example, as first time buyers, using help to buy scheme, we were not informed on how to proceed,until we kept hammering on this. Speaking to the conveyancer was a nightmare! Poor human relations, laboured answers, sounding inconvenienced alot of times over the phone.Very poor management!
5/5
TrustpilotAmazing First Time Buyer Experience
As first time buyers we were quite clueless to many aspects of the process but could not have had a better experience. Alana, Attika and Kassie went out of their way to help us with any and all questions we had, no matter how small. Amazing service all round.
5/5
TrustpilotHelpful & Knowledgable!
I recently marketed my house with Aberdein Considine and I am very grateful for the support I received from all the team, especially Aoife. She was very knowledgable and had great communication throughout the process. I would not hesitate to use them again in the future. Thanks again!
5/5
TrustpilotV. positive selling experience with AC
We have recently been selling our house through AC. All the members of the team there, including Archie who was the sales negotiator, as well as other members of the team involved at some point throughout the process (Jordan, Dawn, Milada, Kirsty) have been incredibly helpful. An extremely high professional standard has been met the entire process and communication has been excellent.
5/5
TrustpilotFrom the first visit to value our…
From the first visit to value our house, Laura was the most professional of all the estate agents. After deciding to proceed with Aberdein Considine, Jessica and Joe worked hard to keep us updated on the viewings and any developments. They were also either available or returned our calls every time we had questions. Great service and I would recommend.
5/5
TrustpilotSuch a professional team
Such a professional team, we asked many questions etc regarding our house sale, all answered very promptly, friendly, knowledgeable team , no issues at all would recommend for sure
5/5
TrustpilotAberdein Considine property consultants…
Aberdein Considine property consultants were excellent to work with. They made the process a lot easier than expected. Would recommend them if you are thinking of selling your property.
5/5
TrustpilotGreat service provided by Chris Grant - AC Mortgage Advisor
I dealt with Chris Grant in arranging my mortgage and protection for my first home. Chris was very informative and quick on hand to settle any questions or concerns I raised. Having a limited timeframe to get arrangements in place was absolutely key and pivotal to securing the property. Both Chris and his administrator Noreen were very helpful and proactive in ensuring everything was achieved within a small timeframe. They were also able to utilise their rapport and relationship with the lender to ensure everything was ready to go with breathing space to spare. I would highly recommend using Chris from AC to anyone looking for a very comprehensive mortgage advisor and painless experience.
5/5
TrustpilotFriendly & Helpful
Jennifer and the team at AC Byres Rd were fantastic with our recent house sale. Took the time to explain the process in detail and never made to feel anything was a hassle. Stayed in regular contact and kept us up to date throughout the whole process and helped us obtain a great price for our property while always being honest and realistic about the market. Also had very competitive marketing fees.
5/5
TrustpilotMatt and his team were excellent
Matt and his team were excellent. We were kept fully updated on all viewings until the offer came in.Matt was great. He advised us how best to prepare the house for photographer, video and our viewers. We choose to show viewers round ourselves but Matt would have happily done this for us.We had several viewers on the first day of viewing. Matt showed up before they arrived just to make sure everything was in order and double check if we needed any advice on anything. He wished us luck before he left. I felt this was going the extra mile for us. So big well done Matt you couldn’t have done anymore to help. Big thanks to the office staff for keeping us fully updated on viewers.We would definitely recommend you to friends and to anyone reading this review.
5/5
TrustpilotI chose Aberdein Considine to to sell…
I chose Aberdein Considine to to sell my flat as Matt was very helpful and knowledgeable when he first came to view my flat.He provided hints and tips for when the photographer came to take photos and a video which all came out great. I was really pleased with how it looked online for prospective buyers. For each viewing Jennifer and the team kept me informed along the way and also followed up the next day with any feedback. After accepting an offer I chose to stick with AC for conveyancing which was managed by Gavin and his team. They were also great to work with.Everyone at AC were always very helpful and anwsered any questions I had. I would choose to work with them in the future.
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