Trusted Agent profile · Edinburgh
★★★★★
1,230 reviews across 2 platforms
40-44 Elm Row, Edinburgh, EH7 4AH
Part of Aberdein Considine, see every office.
Aberdein Considine's office in Edinburgh, at 40-44 Elm Row, is rated 4.4 out of 5 across 1,230 reviews on two platforms, including 47 Google reviews rated 4.1.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotVery pleased with the service from …
Very pleased with the service from Aberdein Considine selling our property. We tried two other companies so in a good position to compare. Kept us informed and pushed for feedback. Also proactive getting a better rate on the sale.Thanks to Lauren, Danielle and Kate
5/5
TrustpilotFather Legal support during divorce and child welfare hearing
I can't fault the support and guidance received from Tom Main at Aberdein and Considine during my recent divorce and child welfare hearings.Throughout the entire process I was kept up to date and aware of what to expect during a difficult period. As a father I wasn't sure of the chances of success but with Tom's help I was able to win my case and secure my son's future.
5/5
TrustpilotI have used Aberdein Considine’s services
I have used Aberdein Co siebie on a couple of occasions. We have rented a flat from them (everything was great) and we have used the service of a financial advisor, Nikki Christie. Nikki has proved herself to be extremely knowledgeable. We had two advisors, the other (from Firat Mortgage) made a mistake and advised us incorrectly. If we had listened to him we wouldn’t have been able to buy a house as he suggested we would need a 25% deposit, which was beyond our capabilities. Nikki said we would only need 10%. It was hard for us to trust one advisor over another but we decided to trust her as she had so much knowledge about mortgages and all the available lenders. It has turned out that the bank indeed required only 10% and we now have a valid mortgage offer from Halifax. I recommend her service to non-British people like us as there are additional conditions to be taken into consideration and the number of lenders is very limited when one does not have a settlement. She was proficient in this and advised us well. We are also thinking of contracting Aberdein Considine to sell our current property - they might not be the cheapest but I believe they are the best.
5/5
TrustpilotProfessional and friendly service
Jennifer and the team were lovely. So professional and helpful. I found they were very responsive and quick at getting back to me when I had any questions or to give feedback after viewings. I would definitely recommend.
5/5
TrustpilotExcellent service
We got three quotes from different agents, but we decided on Aberdein because unlike the others Matt spent much more time explaining how best to stage the house, and suggested the areas of easy repaint while the others seemed to be only interested in a quick sale.Jennifer in the office was always helpful and never failed to call back if we had a query.Very smooth sale and we highly recommend them. Thanks!
5/5
TrustpilotGreat estate agents
We recently decided to sell our house and decided to use Aberdein Considine, they have made the process so far as straightforward as it could be, and have been very efficient, responding quickly to emails and getting the photography and survey organised for us. I would recommend them if you are thinking of putting your house on the market as they have helped us get a successful result.
5/5
TrustpilotExcellent Letting Agency: Swift and Professional Service
Aberdein Considine, the letting agency I had the pleasure of working with, exceeded my expectations in providing a swift and professional service during my move into a new flat. They efficiently managed all aspects of the process, ensuring a seamless transition. From handling paperwork to promptly attending to repair needs, their attention to detail and dedication to customer satisfaction were commendable. I highly recommend Aberdein Considine for their exceptional service and would confidently choose them again for any future letting needs.
1/5
TrustpilotVery disappointing
Very disappointing. The company confirms viewing at Monday 4.30 PM. We drive up all the way from Dundee. No one has turned up. We phone the company. They tell us the confirmation is subject to us sending deed and other details. The company had asked for the details but there was no indication in the email or conversation that the confirmation of appointment was subject to us sending all this information. Was it unreasonable to think they needed the information before sign off? A wasted day, now on our way back to Dundee. Thank you Aberdein Consedine.
5/5
TrustpilotSold my father's house in one week
Sold my father's house in one week, great service. Caitlin and Gemma were lovely and the legal team were very efficient, everything went very smoothly. Would highly recommend. Grant
5/5
TrustpilotOutstanding company
Alison, Allan, Jade and Hannah have been absolutely fantastic from dealing with my mortgage application, advertising my house which had 44 viewings in 1 week which sold in that week, to all the legal work in selling and purchasing.My house purchase was no easy situation and even now I have moved in, Jade and Hannah are still assisting me with issues incurred.Why use separate organisations when Aberdein Considine do it all for you and their costings are very good too. Honestly, I wouldn't hesitate to use them and wouldn't consider anyone else.
5/5
TrustpilotOutstanding company
Alison, Allan, Jade and Hannah have been absolutely fantastic from dealing with my mortgage application, advertising my house which had 44 viewings in 1 week which sold in that week, to all the legal work in selling and purchasing.My house purchase was no easy situation and even now I have moved in, Jade and Hannah are still assisting me with issues incurred.Why use separate organisations when Aberdein Considine do it all for you and their costings are very good too. Honestly, I wouldn't hesitate to use them and wouldn't consider anyone else.
1/5
TrustpilotAbsolutely terrible and disgusting
Absolutely terrible and disgusting. Tried to charge my parter £177 to pick up some leaves from a garden that's not even really a garden just like two flower beds!! Then another £147 to clean the 1 bedroom flat at which I will point out wasn't cleaned before she moved in, their reason being covid. Avoid this company like the plague, you's aren't going to rip off my partner and get away with it. The flat didn't even have secure windows, they we're unable to shut and even with that their was a damp problem!
1/5
TrustpilotAbsolutely the worst conveyancing…
Absolutely the worst conveyancing service I’ve ever dealt with. Ever. I’d give negative stars if possible.They are the solicitor on the other side of a transfer of title and my onward purchase is now going to be 2 weeks delayed because they’ve lied about not receiving paperwork, not requested redemption statement despite knowing well in advance the planned date for settlement, not planned suitable alternative cover for a solicitors annual leave which has taken 4 days to resolve. Completely disorganised and they’ve made a really stressful separation significantly more stressful and much more costly as I had to arrange alternative accommodation for 2 weeks.I cannot stress how completely awful this company is.As a previous mortgage broker, my clients ALWAYS had issues when AC were their conveyancers for remortgages, and I can’t believe that now, despite not choosing them myself, they are still managing to screw me over.
1/5
GoogleNot a very good experience: -scarce communication (selling/buying solicitor was either away or did not return calls). We would phone and email and only get a reply if chasing them. The process of selling and buying with AC was extremely stressful: -we signed documents at 17:15 on the day we got keys. -our selling/buying solicitor passed the 'last minute' blame on our buyers, from whom we learnt that they did not know of any issues on their part. It is a great shame we had experience this, as the firm was recommended to us. We hoped to receiving advice, and guidance on the process of selling and buying a new home. However, this dealing with AC has left us worrying about the things that may have been missed that we are not aware of.
1/5
TrustpilotDo not sell or rent you house with this…
Do not sell or rent you house with this agent! They charge a several hundred pound fee even if they do not find a renter or buyer after 7 months and you want to withdraw your house from the market. And they will not remove your house from their website! Beware
5/5
GoogleWe were selling and buying a house and had a lot of problems with the seller pulling the property off the market. Aberdein consadine were wonderful. They pulled out all the stops to ensure my husband and I managed to get into a new house on time and completed work in a week which should have taken 3 - 4 weeks. I wouldn't hesitate to recommend them to anyone
Lorna Horsburgh, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance again in the future. Take care.
5/5
Trustpilot5 star service from start to finish.
5 star service from start to finish.I used both the estate agency and legal team for the sale of my sister’s flat, had a caring, professional experience, they made a difficult process very easy and hassle free.Susan and Helen from the estate agency were SO helpful, listened to what I said, unlike other estate agents. Jade and Zoe from the legal team kept me informed and were also SO helpful. I would recommend them 100%. I can’t speak highly enough of them and their service.Thank you ALL!
1/5
TrustpilotAvoid their soliciting at all costs
Avoid their soliciting at all costs. I received it free with the re-mortgage and wished I paid the premium for another as I was put onto a standard rate 3 months in as it took them so long. Took 6 months to re-mortgage and it was only because I was phoning almost every day by the end to get it over the line. Felt like I was doing their job for them. It wouldn't have gotten done otherwise. The sheer incompetence, poor processes and just utter lack of communication run throughout this company and must come from the top down. The staff are lovely enough but nothing seems to get done there or takes weeks to do simple things. It's not worth your time, money or energy.
5/5
TrustpilotBrilliant team.
We had first class service from start to finish with the whole team in Aberdein Considine. We viewed a property with them we wanted but had to sell ours within 12 days as the property we wanted had gone to a closing date. They had our property marketed and viewers lined up within a week and sold in the next week. Then our offer was accepted on the new house with an entry date of only 6 weeks ahead! They again pulled out all stops and had the paperwork completed in 5 weeks. Thankyou Aberdein Considine for such a caring, professional attitude at every turn.
5/5
TrustpilotFantastic personal service
I've used Aberdein Considine for years, this time was for selling and buying a new property. They kept me well informed throughout and I always had a lead contact, even during periods of annual leave and days off. I'd highly recommend their services and will continue to use them when required.
1/5
TrustpilotBad experience with them.
Horrible experience. ON MY DAY ONE, the charged me for the repair of a faulty and old door lock. I was locked out of my room and everything I had was in there. I even had to ask people on the streets in the COLD to use their phones to call them and they said it wasn’t an EMERGENCY!!! I couldn’t even buy food or water for hours!!! They weren’t even planning to bring the locksmith that day if not that I pushed!!! Maybe because I’m not Scottish I was treated HORRIBLY!!!
1/5
TrustpilotLook for another solicitor
I had an absolutely terrible experience with them- in June I requested my partners name to be removed from the property. We are in February 2023 and it still ongoing. I have called them dozens of times and have emailed them weekly… they are quick to ask you to pay however the services are extremely slow and customer service not good. I have another pending matter with them, I am waiting for this to be resolved however just the thought of having to chase them for this other thing makes me want to drop it!!! It really isn’t good enough. Truly suggest you go to another solicitor if you can. I know I will….
4/5
TrustpilotMarketing lacklustre but solicitors & general communication great!
Initial communication during our 'Marketing' period (Viewings and Feedback) was a little lacklustre and didn't feel they were doing everything to sell our property but once we got an offer, the communication, explanation of process and back/forth with our purchaser's solicitor was has been excellent. Great communication on the day of moving also to ensure we all got moved on time!
5/5
TrustpilotExcellent service from Bethany Jarvis
Excellent service from Bethany Jarvis, regular updates on progress and on getting any issues resolved
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