Aberdein Considine Edinburgh reviews

★★★★★ 1/5

Trustpilot

Not a good experience

Not a very good experience:-scarce communication (selling/buying solicitor was either away or did not return calls). We would phone and email and only get a reply if chasing them. The process of selling and buying with AC was extremely stressful:-we signed documents at 17:15 on the day we got keys. -our selling/buying solicitor passed the 'last minute' blame on our buyers, from whom we learnt that they did not know of any issues on their part.It is a great shame we had experience this, as the firm was recommended to us. We hoped to receiving advice, and guidance on the process of selling and buying a new home. However, this dealing with AC has left us worrying about the things that may have been missed that we are not aware of.

E · 18 September 2022

★★★★★ 1/5

Trustpilot

Aberdein Considine (Inverurie)

Aberdein Considine (Inverurie), Beware Fee Extortion Selling a property is stressful and expensive at the best of times but when the selling agent (A&C Inverurie) refused to recognise my right to cancel the agreement as per clause 1 of their T&Cs which states “after an initial 12-week period the agreement can be cancelled by either party with 7 days written notice”. A&C invoke clause 3 which is essentially written to prevent switching to another agency or trying to do a back hand deal with a potential buyer. I was not trying to do or have done either but was still sent a demand for the maximum penalty of £600. This was later followed up with emails and recorded delivery letters threating all sorts of court action and additional expenses if I refused to pay their extortion money. Clause 3 states they “MAY” charge up to £600.It should also be noted that clause 3 does not reference or state that it invalidates clause 1 it references clause 2 as their right to a “sole agency” agreement.It’s not an easy decision to delist a property but with only 2 viewings in a year the market was clearly telling me I needed to do some considerable refurbishment.Earlier in the year I had sold a 600k property through A&C and used them for notary work. In previous years I had used them to draw up residential leases and I would probably have relisted the property in question (500K) with them again when the time came. This poor client focus and lack of business acumen will cost them more in lost revenue as obviously I will never use A&C again.If you are thinking of listing your property with A&C and for whatever reason have to delist, be very careful, they will come after you aggressively after applying the maximum possible using this discretionally punitive penalty. I would recommend using alternative estate agencies who are not out to extort fees from their clients.I am happy to share the terms and conditions with anyone who requests them.

Gerry · 7 September 2022

★★★★★ 5/5

Trustpilot

Whole Team Superb

Whole team were in constant communication and assisted us greatly in selling our property. Calum has been great throughout with fast responses and keeping us informed of activity.

Alasdair · 2 February 2023

★★★★★ 5/5

Trustpilot

Recently used Aberdein Considine for house purchase

Recently used Aberdein Considine for the purchase of my first home. I cannot fault them. Chris, Nichola and Laura made the process smooth and uncomplicated and id not hesitate to receommend them.

Lisa · 5 September 2022

★★★★★ 1/5

Trustpilot

Update of just how bad they are avoid at all costs

Update Absolutely worst company ever had to deal with and never agai , missed 3 closing dates , lied to by solicitors, cost hundreds in extra fees becase of there mistakes, hung up on so many times lost count , never got back to me , as a property developer and someone who buys 3 or 4 houses a year I honestly have no idea how this company is in business. 54% negative reviews online? I will never use free legals with them again as Absolutely useless. Not even 1 star . My broker has advised all future clients to avoid this company and sane with another company I was dealing with.

John · 3 September 2022

★★★★★ 1/5

Trustpilot

Just so so frustrating

Just so so frustrating ! You cant get through to speak to anyone, emails are never replied too and the phone system cuts you off after 30 mins of holding.The main issue with ac and co is, i would guess they have thousands of cases and numerous staff so no one take ownership of your file. It falls between the cracks because its not anyone's job in particular to do. Our re mortgage took months and months, each time I called there was always something missing or something they're waiting for but no one chased anything. So every time you ring you have to explain whats been happening to each person who answers.

Mark · 2 September 2022

★★★★★ 5/5

Trustpilot

Good Job AC Dyce

Very satified of the Job done by AC Dyce. Attika and the team were very professionel and helpful.Thank you for helping me buying my first house.

B · 4 April 2023

★★★★★ 5/5

Trustpilot

Matt and Jennifer were fantastic from…

Matt and Jennifer were fantastic from start to finish. Extremely helpful. My flat sold within the first week.

Stuart · 9 November 2023

★★★★★ 5/5

Trustpilot

Property services

Used to purchase property, set up a mortgage and lease a property. All went well with no issues. Thanks to all the team!

Duncan · 30 June 2023

★★★★★ 1/5

Trustpilot

A disgraceful organisation!!!

I have already complained via Trustpilpot about the disgraceful service provided by Aberdein Considine. It seems to be a common theme that they just cannot be contacted which is a disgusting attitude to be adopted by management. They just don't care how much distress they cause not to mention financial loss. I too have sent in a complaint to them (by recorded delivery) and have not had a reply. No surprise there then. I have now had to complain to the SLCC (Scottish Legal Complaints) and I included details of the numerous negative reviews flying in about Aberdein Considine; something needs to be done about them.

Mr · 16 August 2022

★★★★★ 1/5

Trustpilot

Horrendous - Avoid at all costs.

Horrendous. No replies to emails (but they are talking to the other party of a buy out but not me, their client!) No communication from them for SIX WEEKS. Missed completion deadline by 3 months and still no sign of completion. Lying to us saying funds are delayed by this day and that day. Goal posts keep on moving. Nobody ever answers the phone, it just rings and rings....It is a simple remortgage and they are incapable and incompetent. I even submitted a formal complaint and received guess what - no response!! I'm now writing to the financial ombudsman. If enough of us do this, hopefully they will go out of business. They are causing a lot of financial damage to a lot of people.

Christine · 16 August 2022

★★★★★ 5/5

Trustpilot

Local experts

We had the pleasure of dealing with Stephen. Stephen’s knowledge of the local area really gave us confidence in using Aberdein Considine and he managed to secure our sale within 4 days of initial advertisement. We will continue to use Aberdein Considine in the future.

Ross · 28 November 2024

★★★★★ 1/5

Trustpilot

Unprofessional

Totally unprofessional, going through remortgage process and it take ages for them to do any work. New lender chose them not us and already we missed deadline which was end of July. They try to blame us now that we didn't answer their email but nothing has been sent. Mortgage advisor is chasing them too but with zero results. They don't answer their phones or emails. The worst law firm that there can be. At the end it will be us that will pay for their horrible attitude towards their clients. Avoid

Margaret · 10 August 2022

★★★★★ 5/5

Trustpilot

Fantastic service

Fantastic service from AC from start to finish. Our valuer, Kelly, was highly knowledgeable and couldn't have been more helpful throughout the marketing process. Excellent service from the legal and conveyancing teams also, with smooth handovers. Always felt reassured that I was in good hands - just what you need when undergoing a significant process such as a house sale! Would highly recommend AC to anyone looking for property sales.

Laura · 17 July 2023

★★★★★ 1/5

Trustpilot

Avoid!! Inadequate!

Avoid! Handling my natwest mortgage who automatically passed me on this company as part of their service so I didn’t have a choice to go through someone else.Writing to their Managing partner and complaints handling team had no affect either. You cannot get through to their non standard team and even if you talk to their standard team who say they will put me through, the line goes dead. I spoke with a manager who promised to phone me back and didn’t! I’ve complained to Natwest who say they are also having trouble with them! Clearly they are not fulfilling their contract! Natwest say I have to wait for ABERDEIN to respond to my complaint. 2 weeks later I’m still waiting. No amount of telephoning or emails is enough. Apart from failing to follow their own ‘client promise’ they have made error after error. I’m now paying the penalty of variable rate mortgage because the previous fixed deal ran off end of July whilst I wait for the remortgage to go through. I started the application process in March 2022 and AC have been Handling it since June.Their lack of communication and inadequate handling of the situation is beyond belief!

Chocolate · 5 August 2022

★★★★★ 5/5

Trustpilot

Excellent

Everyone at the Inverurie office has been excellent and have made the process of buying / selling our house very easy. Especially Greig, Calum and Jessica.

Katie · 16 March 2023

★★★★★ 1/5

Trustpilot

Anything for money

I used them several times without a problem. Most recently for a property purchase, all smooth until the upsell. I agreed upon their request to speak with someone about a will, fine, did that. I had a 20-30 chat with a woman about it and asked for them to email me costs. They did so, i wasn't too interested at the time so ignored. 1 year letter i start getting legal demands for £750. They decided to go ahead without my say so. I've made a complaint. I'll not use them again, they're lost a long term customer.

Kevin · 2 August 2022

★★★★★ 1/5

Trustpilot

Avoid Avoid Avoid

Avoid Avoid Totally unreliable , they are uncontactable , they do not answer emails or answer the phone at all , when they do they put you through to other people , your on hold a long time and then cut off, they haven’t replied to my mortgage lenders emails even when that were notes urgent reply needed , lost my mortgage and this has caused no end of stress and anxiety I’m now going to the ombudsman and wanting compensating , I can’t believe my mortgage lender even recommended them Please DO NOT USE

Pam · 1 August 2022

★★★★★ 5/5

Google

Lena is an asset to the company and is a pleasure to work with. Never any hassles, always happy to help and knowledgeable as well.

Trinity · 14 April 2023

★★★★★ 5/5

Trustpilot

Highly Recommend a chat about Legal Access

Eve facilitated a legal access relationship between the company I provided HR support to and our employees. Many employees benefitted from utilising AC&CO through the workplace and was a well received perk. Highly recommend getting in touch to see how your business could partner with AC&CO.

Aimee · 7 November 2024

★★★★★ 1/5

Trustpilot

The word S#!t just isn't enough!

A quick glance at the reviews should indicate that this firm is not capable. The phone rings out, emails unanswered. They will cost you thousands. They are not a capable or competent law firm, there are infact the very example of what can give their industry a bad name! If they are appointed as your "free legals", find another mortgage provider or pay for your own, IT WILL BE CHEAPER!!!!!!I've had 5 months of unanswered emails, unanswered calles, delay tactics (because they have a work load they can handle) and just an all round horrid experience. AVIOD!

Marcus · 27 July 2022

★★★★★ 5/5

Trustpilot

Excellent service from all the team!

Excellent service from all the team at Aberdeine Considine! At a very stressful time, they were helpful, supportive, kept me up to speed on any developments and above all kind, caring and understanding towards my situation. Thank you to everyone at AC! Highly recommend!

Linsey · 2 December 2024

★★★★★ 1/5

Trustpilot

Remortgage legal work

Absolutely shocking and terrible service from them. They made what should have been an easy process extremely stressful. Their legal service was included in my remortgage, I will never ever use them again. Complete lack of communication throughout, I never got through on the phone to them and they did not answer emails. My completion date was missed by over 2 weeks, despite them having 3 months to get it all done. An absolute bunch of clowns who aren't fit to run a bath, let alone do legal work

Emma · 10 July 2022

★★★★★ 5/5

Trustpilot

Very helpful and friendly staff…

Very helpful and friendly staff assisting with all queries in a prompt manner. Will definitely recommend their services.Thank you Sophie for all your assistance.

SHEMARIAH · 27 April 2023