1/5
Very disappointing customer support kept in ending the conversation after only one follow up totally un professional i would not recommend for both landlord and tenants

Trusted Agent profile · Edenbridge Ashford Rye
Verified
★★★★★
508 reviews across 2 platforms
13a High Street, Edenbridge Ashford Rye, TN8 5BW
FW Estate Agents's office in Edenbridge Ashford Rye, at 13a High Street, is rated 4.5 out of 5 across 508 reviews on two platforms, including 501 Google reviews rated 4.5.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have bought and sold 5 times in my lifetime and I have to say Tim is the best agent I have ever used because he was calm, not pushy, helpful and despite this ...Read all 3 from sellers
Where do I start with my positive comments about this company. Management, rentals department and sales department 5 star, excellent and at very reasonable ...Read the review from landlords
FW Estate Agents has a personal and bespoke approach to selling or letting your home. We will challenge the perceptions that people have of estate agents by showing that we can be honest, straight talking and highly professional. We will do exceptional things every day and not be tied to the High Street way of working and hours. As a Digital Agent where 98% of business is accessed through portals, we will offer you a unique service where we can offer the highest level of personal attention Our concept is remarkably simple; we will provide you with a dedicated Personal Relationship consultant to guide you through every stage of the process, from marketing to moving. We will handle a limited portfolio of properties, thereby making sure you our client is looked after and we maintain a relationship throughout the journey of the sale Our digital estate agent covers Kent, Surrey and Sussex focusing on offering high levels of customer service specialising in Property Sales, Lettings, Management, and land and New homes. We offer • Clear transparent pricing • Personal service • Support from customer services available • Online chat available • Internet Portals • Competitive fees • Digital Marketing We are very proud to announce that we were a finalist at the Property Wire Awards Online/hybrid Estate Agents which is a major achievement.
Every review we hold for the Edenbridge Ashford Rye office, from every platform, shown as written. First names only.
1/5
Very disappointing customer support kept in ending the conversation after only one follow up totally un professional i would not recommend for both landlord and tenants
4/5
Thank you Dharmesh for your excellent services and guiding to the whole process .Finally We found the place we were searching for because of you. So happy to recommend 'IPropertyuk 'to others.Wishing you successful days ahead.
Dear Tinu, Thank you for taking the time to leave us such positive feedback - it is very much appreciated, we hope to be at your service in near future again. Many thanks and best of luck.
4.9/5
A knowledgeable and professional Agent
A knowledgeable and professional Agent is rare to find these days. We have moved several times in our life but Howard Cundy have been by far the easiest people to deal with. Their attention to detail with a friendly approach made the whole experience of selling my property a stress free process. I have no hesitation in recommending their services to friends and family.
5/5
A great experience, lovely and professional couple. Communication easy and always available. We had a very good price for our home, thanks to this brilliant couple. They give the personal touch. Highly recommended.
Thank you for the lovely feedback. We enjoyed working with you both and are pleased we could help you with your onward journey. Always here to help with our personal touch. Regards Will and Anita Ewemove Slough
5/5
A professional, caring and helpful company.
Thank you for taking the time to write this review, much appreciated.
5/5
Extremely professional, honest, likeable, communicative and hardworking. The team went above and beyond to get our flat ready for letting. They respond immediately and I have no hesitation in recommending them
Thank you so much Hilary for the lovey review. Was a pleasure, and we are always here to help.
5/5
When I wanted to sell my property, I was not too sure if iPropertyUK would handle it properly. However looking at the credentials and experience of the backers of the agency I decided to give them this opportunity and I must say I was pleasantly surprised. Dharmesh and Jay were extremely professional in helping arrange viewings and securing the best deal for my flat. Even though they are online agents, at no point of time I felt any the services would have been different from the high street agents. Not only this resulted in saving thousands off my sale, the regular updates about the progress made me feel relaxed about the sale progress. Great service and fantastic experience! Highly recommended!
5/5
Very friendly helpful staff, would recommend !
Thank you for your recommendation Kirsty. We hope you will be very happy in your new home.
5/5
Chris and Matt are can never do enough for you. Very professionals and down to earth. Great advice and support services when you need them.
Thanks Jim - I hope Fife Properties continues to go from strength to strength!
5/5
Agent is very helpful, responsive and trustworthy. First time experience to rent a property in the UK and it was a great experience to deal with iPropertyUK. 5 star service!
Dear Amirul, Thank you for taking the time to leave us such positive feedback - it is very much appreciated, we hope to be at your service in near future again. Many thanks and best of luck.
5/5
Mr Dharmesh Khetia was very kindly, professionally and very helpful to me! I am glad that he made it so easy and the whole process was very clear! Many thanks for your help again! Highly recommended!
Thanks Levent for taking the time out to comment on our services and we hope to be at your service in future.
5/5
All staff have been very good! They look after the property and arrange timely repairs. I am very happy with their management style and regular updates.
5/5
Would highly recommend Ipropertyuk Professional and very efficient. Dharmesh is a Lovely guy and very helpful. Made my process so smooth. All thanks to him I now have my family home :) Thank you again.
Thanks Kim for taking the time out to comment on our services and we wish you all the best for the future. Thank you Dharmesh
5/5
iProperty UK I was recomemded iProperty by one of my very reliable friend. I am a landlord and recently i asked Dhermash to find me a suitable tenent for my flat in East Croydon. His services were excelent from start to finish.I most definatly would highly recomend him and i will be using him in the future. Thank god there are still some excelent agents around.
Dear Harry, Thank you for your very kind words and for taking the time to leave a review. We hope to be at your service in future. Best of luck.
5/5
Great guys, they know their business. Looking forward to a long fruitful business partnership.
Thanks so much
1/5
Keen to take your money but stopped responding to emails as soon as there was an issue with insurance.
5/5
I recently purchased a property and would definitely do business with iProperty UK. Mr Khetia was professional and kept me informed of developments as they occurred. Thank you for making this process so smooth.
Thanks Tereseeta for taking the time out to comment on our services and we hope to be at your service in future. Thank you Dharmesh
1/5
Very poor check out report. Didn't take into consideration any wear and tear across the 18 months and missed out key pictures of oversights. Labelled things like "could benefit from a wipe" and "debris in the cupboard" when it was professionally cleaned by cleaners. Awful service, would not recommend.
Thank you for your review, and sorry to hear that. We have looked into your inspection, and as independent inventory providers, we do have to record the full condition of each area of the property, which does mean we have to note any cleaning oversights that we find on-site. We always take into account fair wear and tear, and make assessments based on the type of home and length of tenancy. During a check out inspection, this is based on a comparison against the original principle report, and we are required to note the changes that have occurred during your tenancy. After each report is delivered, we always offer a 7 day period to comment on our reports to ensure all parties are entirely happy. This applies for both the check-in and check-out reports. Taking into account the nature of our business, we do accept omissions can occasionally occur, and if this does happen we would kindly request that you contact us directly, as we’d be more than happy to discuss this with you, and if needed revisit your property to ensure the report you have receive is fully accurate. Please kindly email us below if you would like to discuss further admin@openhouseresidential.co.uk
5/5
We recently sold our property through Iproperty..Dharmesh lead the sale and throughout informative and clear in conversation.. would recommend to all my friends and family...thank you Dharmesh... all the best for future sale...
Dear Vixit, Thank you for taking the time to leave us such positive feedback - it is very much appreciated! It is great to hear that you had such a positive experience with us. Many thanks and best of luck for the future.
5/5
Im happy about this agency and the person who helped me. I highly recommend the agency and people are kind and helpful.
Dear Zara, Thank you so much for your kind words and for recommending us. It is wonderful to hear that you are happy with the service provided. We strive to maintain a high standard of kindness and support for all our clients. Your positive feedback is greatly appreciated, and we look forward to assisting you again in the future. Many thanks
5/5
Excellent support from the lettings team; always swift in their response, friendly in their comms, and successful in navigating any bumps in the road. Would recommend.
5/5
excellent agency and magnificent landlord, when you report that something is wrong in the house, they have an almost immediate response. They are very good at communicating when renting you the things you need and they give you your space so you can gather it. They give you the house in very good conditions and if you require any changes they do it.
Dear Estefany, Thank you for your kind words and for taking the time to leave a review. We do hope you will be very happy in your new home. Best of luck.
5/5
What a top team! And consistently quality products!
Thank you, Andrew! We're thrilled to hear you had a great experience with our team and appreciate your kind words about our quality. Your support means the world to us!
5/5
Dharmesh at Iproperty has been of great help throughout the whole of our selling process.His proactive approach helped us in finalising the deal in time. I strongly recommend him as he is prompt and his rates are very reasonable.
Thank you very much, we wish you the very best. Hope we can be at your service in future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from sellers, rated 4.9 out of 5 on average. For example, NICOLA wrote: "I have bought and sold 5 times in my lifetime and I have to say Tim is the best agent I have ever used because he was calm, not pushy, helpful and despite this ..."