5/5
TrustpilotSo understanding and helpful
So understanding and helpful. Tony was so friendly! I couldn't recommend Reeds Rains more!
Trusted Agent profile · Eccleshall
Reeds Rains Eccleshall reviews
★★★★★
2,066 reviews across 2 platforms
1 High Street, Eccleshall, ST21 6BW
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Eccleshall, at 1 High Street, is rated 3.8 out of 5 across 2,066 reviews on two platforms, including 125 Google reviews rated 4.9.
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Reviews
Every review we hold for the Eccleshall office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTS. I had an offer accepted on the proviso that the house was off the market. Spent the week organising solicitors and final mortgage and was to go in on Friday with ID. They continued to show it the following week (didnt inform me of this) and as I was about to go in with ID told me they had another offer. Played offers off against one a other to increase the price then sold it to other buyer. When I asked for an explanation they said other offer was from someone who viewed it before me. Found out this was a lie. The explanation then changed to 'property does not come off the market until ID check'. I was never told this. If I had been told when offer accepted would have been there Monday morning. Convenient that this information was 'miscoumunicated' and they ended up with a higher price. Buying/selling your house is stressful enough without dealing with people like this.
1/5
TrustpilotIncompetent and ignorant
Incompetent and ignorant. I have been waiting 3.5 weeks for an update regarding the return of my deposit, I have had to chase for updates, despite the agents being very communicative in the first instance. I moved out 3.5 weeks ago and I have not heard anything. The lady that carried out my check out was posting videos and images on her own personal social media account of my apartment, the height of unprofessional. I asked for a call from a manager 3 weeks ago regarding this and have not heard anything! I also raised concerns about a suspected leak half way through my tenancy, but never heard anything back so I'm presuming the landlord was never told. As a landlord, take your business elsewhere if you want to ensure your property is looked after and cared for by the acting agents.
5/5
TrustpilotThanks Vicky for making the whole…
Thanks Vicky for making the whole experience really pleasant, you have great interpersonal skills. You obviously enjoy your job and you are really good at it.
5/5
TrustpilotReeds Rains Are Outstanding
Reeds Rains have been so so good. I am usually a sceptical person who doesn't trust organisations easily. Reed rains have earned my trust and are diligent in there processes. I can't thank you enough!
5/5
TrustpilotGreat service in Plaistow
Stephanie in the Plaistow branch was a great source of support during the purchase of our new home - she was available for help with everything (including matters relating to the sale of our previous property, which we were doing without an agent) and kept a close eye on the whole process from initial offer to completion. We're very grateful for all of her help, and very happy in our new home!
5/5
TrustpilotDurham Branch
Durham Branch - I honestly would give them 10 starts if I could! Gem and Lucy are the main people I have been dealing with in purchasing a property. They have been really helpful and understanding through the purchase ensuring that any questions we have had have been answered and liaising with the seller for us. They are polite and professional and I would not hesitate in using them to sell or purchase next time round.THANK YOU LADIES!
2/5
TrustpilotDissapointing, Tedious and Expensive
Dissapointing and tedious. I bought a property through RR. The process was slow and mediocre but in an industry where it's predominantly poor I was patient and can say it was 'ok'. I gave my new investment to RR to then let out and manage. Again the lettings process was alright, ongoing management was a little slow but a few of their people have a good service. After the second year, my tenancy was coming to an end and no one seemed to care. Myself nor my tenants heard from RR despite chasing until after the end date of the tenancy. By that time I had contacted my tenant myself (obviously) and made our own arrangements. Once RR eventually realised they'd dropped a ball, rather than apologise and look to win my business back, they proceeded to pursue me for a termination of service fee. I will not be using their business for any future transactions or management of my portfolio. And should I come across a property I wish to buy advertised by them I will go out of my way to locate the owner and deal directly with them. Not good enough.
5/5
TrustpilotStephen from Reeds Rains Widnes
I dealt with Stephen this morning in regards to a few queries I had on the move in process. Excellent!
1/5
TrustpilotDont think anyone works here.
Fine unless you need them to actually do anything.Nearly a month on from trying to get a deposit returned, no return contact, excuses and promises of phone calls back not being fulfilled.Joke of a branch (Glengormley).
1/5
TrustpilotVery sharp and dodgy sales tactics
Very sharp and dodgy sales tactics, abrupt and surly, not convinced they pass on accurate information to thier clients, are they trying to maipulate sellers and buyers for thier own selfish reasons, another case why estate agents need to be regulated.
Agent replied · 16 June 2024
Hi Lee,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
GoogleWe used Reeds Rains to sell our character property in Eccleshall. The entire process was relatively pain-free and the staff at Reeds communicated with us every step of the way. Whether we called or dropped into the high street office, we were always treated like a valuable customer and nothing was ever too much trouble. We will be using Reeds Rains again this year as the service from the very professional staff is seamless.
5/5
TrustpilotPurchasing made easy
I recently purchased a property through reed rains. I wasnt in a hurry to purchase and the staff didn’t rush me, let me view the property when I wanted to (several times ) and guided me through the purchasing process at my pace. Overall the staff were experienced, professional and very friendly throughout. Special thanks to manager Sue. Ben and Grace. You are all a credit to the company and thank you all. Keep up the good work.
1/5
TrustpilotAppalling.
When moving in the house was damp and dirty, stains and dirt over most surfaces dispute being told it would be fixed.Repeated complaints of damp were made and ignored. Only when environmental health and citizens advice were contacted did reeds bother to do anything. The only thing they did was harass the tenant. Not make any repairs.On leaving, reeds rains continued to harass the tenant and demanded payment for cleaning, despite cleaning being done by the tenant and the dirty state it was leased in.You will not get a straight answer out of them.I could not recommend them less.
1/5
TrustpilotRental. Severe damp, mildew and mould.
I had the misfortune to use this company. Issues immediately with damp in the property which were repeatedly flagged up and not resolved. The conditions lead to wardrobes and desks being thrown out due to mould damage, mildew and spores on my sofa and mattress, and increased asthma symptoms. All of this was told to the company, merely to be told move furniture further away from the walls. As though 5 inches away was not enough. Walls and wood furniture were bleached fully once a week by myself but merely masked the issue and didn't treat it.Despite citizens advice, and a member of staff at reeds, saying this is unacceptable conditions and a breach of contract, the repairs were still not made. Staff that don't listen or resolve issues, shocking.As well as these awful conditions, dispute has been made over the return of the deposit. How this company is still running is an amazement. I have heard multiple stories so similar to this and yet no improvements.
5/5
TrustpilotTom and Derry was very helpful
Tom and Derry was very helpful, any questions we asked was dealt with very promptly, great service and very friendly and professional.
5/5
TrustpilotA big thank you to Stephen Lennox and…
A big thank you to Stephen Lennox and the team at the Widnes branch - fantastic service !
5/5
TrustpilotTop marks for the selling of my…
Top marks for the selling of my property. You have been on the ball with every detail keeping me informed at all timesThank you so much for making life easy
Agent replied · 16 June 2024
Thank you!
5/5
TrustpilotBrilliant!
This is the Hebden Bridge I am talking about, the Staff have been nothing but determined, understandable and what’s more really pleasant always. I have had 6 houses all different area (not mine!) and they have done nothing but their best. By the way they’ve all been sold!
5/5
TrustpilotAlan and Pat at Reeds Rains have been…
Alan and Pat at Reeds Rains have been an absolute pleasure to work with. Very professional, trustworthy and personable. I would highly recommend selling or letting your property through them.
Agent replied · 16 June 2024
Thank you - I will pass on to Alan and Pat
5/5
TrustpilotWe have rented our property through …
We have rented our property through Reeds Rains Formby. The whole process was brilliant from start to finish, the branch manager Emily was really helpful throughout. Cannot recommend them enough.
5/5
TrustpilotReed Rains Eastwood
I wanted to rent a house managed by Reed Rains Eastwood.Nothing was too much trouble for them.Absolutely brilliant from start to completion!It was a very difficult and stressful situation for us, which was handled withprofessionalism and kindness.Our thanks to the girls at Eastwood!Phil and Claire
Agent replied · 16 June 2024
Thanks so much for your review Philip. Why not sign up to our Refer a Friend scheme? You can earn a £50 Amazon.co.uk Gift Card for every friend you recommend who then has a sales or lettings valuation with Reeds Rains. Find out more here: reedsrains.co.uk/refer-a-friend
5/5
GoogleWhat a difference from many other viewing we have had. I can fully recommend them with confidence ,that this is normal service, from this companies personnelPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 25 August 2024
Thank you for your review Ken, it is lovely to read you had a good experience with Eccleshall Reeds Rains, we look forward to assisting you again soon.
5/5
TrustpilotAs a landlord I have used Reads Rains a…
As a landlord I have used Reads Rains a number of times over the year’s and have always found them to be efficient, transparent and friendly. I would not hesitate to recommend them to anyone looking for this service in the Ashton-Under-Lyne area.
Agent replied · 16 June 2024
Hello Mark - Thank you for taking the time to write a positive review, we are so glad you are pleased with our service and would recommend us!Many thanks,Reeds Rains
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