5/5
TrustpilotWe moved in to new property from Maidenhead
We dealt with Reddish office. Liberty, always pleasant to speak, made our move smooth and easy. We signed the contact in no time and got the keys.
Trusted Agent profile · Eccleshall
Reeds Rains Eccleshall reviews
★★★★★
2,067 reviews across 2 platforms
1 High Street, Eccleshall, ST21 6BW
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Eccleshall, at 1 High Street, is rated 3.8 out of 5 across 2,067 reviews on two platforms, including 125 Google reviews rated 4.9.
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Reviews
Every review we hold for the Eccleshall office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotBeen complaining about maintenance…
Been complaining about maintenance issues for 3 years, found out that they had not been relaying the issues to the landlord. He has now changed letting agent since finding out about the lack of communication.
Agent replied · 16 June 2024
Hi Laura,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotDear Laura at Reed's Rain's
Dear Laura, at Reed's Rain's, thank you very much for your assistance today in helping with our solicitor problems.Really very helpful and reassuring at quite a stressful time.John
5/5
GoogleVery helpful during a difficult sale. I'd use them again.
Agent replied · 25 August 2024
Hi G, thanks for your 5 star review, so glad Reeds Rains Eccleshall were able to help with your difficult sale. If ever you need us again, you know where to find us.
1/5
TrustpilotAwful - renters avoid!
55 days since move-out and still no sign of deposit return. The Move Out department has now been ignoring my emails for nearly three weeks.
Agent replied · 16 June 2024
Hi Euan - I'm looking into this for you.
5/5
TrustpilotBrilliantly dealt with
I had a quick turn around between viewing the property, signing all documents and collecting the keys. The agent I dealt with, Lucy, was great and made sure every promise she gave was kept. Also, the welcome pack I received was a nice little touch and made me feel like a valued customer
5/5
TrustpilotFirst time landlord
Being a first time landlord was a very scary experience but Sonia and Lucy at ReedsRains had everything under control. Within the first week I had numerous viewings and after finding the right tenants for me, keep everything in place. Quick and easy from my end especially with these two in charge of everything.
5/5
TrustpilotGreat letting agents
We used Reeds Rains in Rhyl as a letting agent.Joe and Sally helped us along,as we didn't really know anything about renting a property.Joe set up everything for us and made sure it all went smoothly.We even got a rental sorted from the day the property it was released.If you have no idea about renting property out,just pop in the estate agents,and ask for help,they are very friendly, pleasant people.I would recommend.... always.
1/5
TrustpilotGreat from the start but your in your…
Great from the start but your in your own after that, no help at all. Get fobbed off to the ‘landlord’ the ‘landlord’ tells u to report to reeds. Awful. Tell you blatant lies
Agent replied · 16 June 2024
Hi - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotAwful company
Awful company. Currently renting a property from them and all of the work that they assured us would be completed before we moved in has still not been done 3 months later. Unprofessional staff. Just awful.
Agent replied · 16 June 2024
Hello Abbie,We are sorry you have not been please with the service provided by Reeds Rains, customer service is of paramount importance to us. We believe you are currently in correspondents with our lettings hub and that the issues raised are currently being dealt with. If there is anything else, please contact our Newcastle-Under-Lyme branch on 01782 717273.Kind regards,Reeds Rains - Newcastle-Under-Lyme
5/5
TrustpilotThe housing market.
I enjoyed all the time and help from Reeds Rains staff in Rye in selling my house in Rye. Lovely people who gave me help and advice all the way through both selling and buying. They were very patient with me when occasionally I had a few problems in the process. I can recommend them to anyone in the housing market.
5/5
TrustpilotReeds Rains Nottingham - Good as always
Once again I have used Reeds Rains Nottingham to find a tenant. Lianna has been good as always, and the tenants are happy too
1/5
TrustpilotReeds Rains Waterloovile. Tony
Reeds Rains Waterloovile.Tony Ravensdale one of the agents here. Happy to lie about everything to make his life as easy as possible, even to the point of steeling. Stay as far from this man as possible. He’ll act like he’s a friend but thinking in the back of his mind what profits he can personally steal. If your into maintenance or cleaning please you’ve been warned this man is a low life Theif.
1/5
TrustpilotAbsolutely awful company
Absolutely awful company. My tenancy ended over 6 months ago, the check out was absolutely fine but they are still refusing to return my £575 deposit, giving the excuse they can't get in touch with the old landlord. Absolutely would never rent with them again. The local branch (Bridlington) are absolutely useless in assisting with this.
5/5
TrustpilotReally friendly staff
Really friendly staff, helping through the process has never felt like to much trouble for them. I’m am very nervous but they have made me feel so much better.
5/5
TrustpilotHeald Green Branch
Reeds Rains have been representing me for over a year now and I have found them to be helpful and attentive. They keep me well informed about everything regarding my property and promptly sort out any issues that may arise. Whenever I've had to drop into the Office the staff are always friendly and efficient and I look forward to continuing this working relationship.I would have no hesitation in recommending them. Tracey Riley
5/5
TrustpilotThe estate agent Andrea was very…
The estate agent Andrea was very helpful and provided excellent service I would recommend Reeds Rains to my family and friends.
1/5
TrustpilotPoor property management
Privately renting a property with several maintenance issues reported on the day of moving in, which is now nearly eight months ago. Not one issue has been resolved even though there is a health and safety risk. Total lack of care, response and communication from both the local and head office.Poor property management.
5/5
GoogleRecently purchased a house via Louise at Reeds Rains. Didn't have any issues communication was good. And the process was straightforward. Would use again.PositiveResponsiveness, Professionalism
Agent replied · 25 August 2024
Hi Matt, thank you for taking the time to leave us such a nice review, the team at Reeds Rains Eccleshall are pleased you were happy with their assistance in your purchase, we hope you will be very happy there and you know where we are when it is time to sell.
5/5
TrustpilotHouse Sale
From property valuation to sale ( hopefully),the service was very good and carried out in a professional manner. Fingers crossed on our sale , as early days ?
5/5
TrustpilotHappy tennant
Happy tennant dealt with Adam fletcher who is always aprachable been with reeds rains for two years and many more years to go very happy
1/5
TrustpilotCompletely untrustworthy
Fancy being ripped off? Have dishonest correspondence with? This is the company to rent from.
Agent replied · 16 June 2024
Hi Geoffrey,Sorry to read your review. I have requested for more information so that we can look into your issues further. This request will come from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotThanks Tara (Catford branch, London)
Tara from the Catford branch (in SE London) was excellent selling our property - very knowledgeable about the local property market, quick, efficient and great communications all along the way, including some tricky negotiations. Plus a competative price - I would definintely reccommend her and Reeds Rains Catford.
5/5
TrustpilotAbsolutely fabulous service
Absolutely fabulous service throughout my property sale by Reeds Rains GrimsbySophie worked amazingly to help speed up the sale and to finally exchangeI would wholeheartedly recommend their service
Agent replied · 23 October 2024
Hi Nic,Sorry this has been your experience with Reeds Rains. We would like to investigate this further, you will receive a request for more information directly from Trustpilot.Regards,Reeds Rains
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Tell us what you need and we'll put you in touch. Reeds Rains hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Eccleshall.
