Trusted Agent profile · Eastbourne

Town Rentals Eastbourne reviews

4.7

★★★★★ Excellent

361 reviews across 1 platform

15, Cornfield Road, Eastbourne, BN21 4QD

Town Rentals's office in Eastbourne, at 15, is rated 4.7 out of 5 across 361 reviews on 1 platform, including 361 Google reviews rated 4.7.

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4.7 / 5

361

Reviews on Google

This office

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Reviews

Every review we hold for the Eastbourne office, from every platform, shown as written. First names only.

5/5

Google

I brought my first home with Town Property and from the offset of viewing properties right up to exchange the process has been incredibly smooth and professional. Josh and the team have been very helpful from viewings, arranging times to suit me, through to the end, answering questions and telling me what the next steps were and putting me at ease. I would highly recommend Town Property for anyone looking to buy and especially for first time buyers. 10/10

Jess · 26 August 2020

Agent replied · 25 August 2024

Hi Jess. Thank you for your fantastic review and we wish you every happiness in your new home.

5/5

Google

Tyrone is the best estate agent I have ever come across, he’s professional, personable and truly seeks out the best for you Bought my property thru Town Estates agent had a very good experience Looking forward to do more business with you in the future

N · 27 April 2024

Agent replied · 25 August 2024

Thank you for your fantastic review and we wish you every happiness in your new home.

5/5

Google

Todd and Will have both been really helpful throughout the process. They were quick to come and value the flat and put it on the market and during the sale they were very quick at responding to emails and phone calls. There were no problems at any point throughout the sale thanks to great communication

Kiya · 26 August 2023

Agent replied · 25 August 2024

Dear Kiya. Thank you for your wonderful review.

5/5

Google

I bought my flat, rented it out and sold it through Town Property, so I think I have used all aspects of the company. All the teams are very professional and efficient and get back to you very quickly. I have bought and sold three other properties for my mum in Kent and I have to say Town Property really are above and beyond most agents. A big thank you to Adrian Will and Simon for the sale and Kevin Gemma and Jessica for helping me out with the rental. Your efforts are truly appreciated.

Emma · 27 August 2019

Agent replied · 25 August 2024

Hi Emma. Thank you for the lovely feedback!

1/5

Google

I have used this company twice and they were appalling Even when I had cash buyer and a good lawyer who was very helpful they could not help me somewhere to live I found a nice flat with them but it was impossible to get a second viewing or ask questions yet I had cash However as a seller I think are pretty good but not for buyers

Tralala · 16 April 2025

Agent replied · 23 January 2025

Dear Tralala. We do not have any record of you having registered with Town Property nor having viewed anything through ourselves. Naturally we are in the business of selling properties and sell in excess of 350 properties every year. Please … More

5/5

Google

I had a fantastic experience with Russell wing while purchasing my new home. The team was professional, responsive, and supportive throughout the entire process. They made everything feel smooth and stress-free, always keeping me well-informed and answering all my questions with patience. I truly appreciate their honesty and dedication, thank you for helping me find my dream home!

Sukhpreet · 16 August 2025

Agent replied · 16 April 2026

Dear Sukhpreet. Thank you for your wonderful comments and we wish you every happiness in your new home.

5/5

Google

Town Property were there for us every step of the way, always keeping us in the loop and chasing up things if and when they were needed. They really made the selling process easy and hassle-free. Special mention to Bob who saw us through the process personally from start to finish, an absolute asset to the company. Thanks guys! 5 stars!PositiveResponsiveness, Quality, Professionalism, Value

Sophie · 26 August 2022

Agent replied · 25 August 2024

Dear Sophie. Thank you for your wonderful review and we are so pleased the sale went through for you.

5/5

Google

This is the second time that I have used Town Property and I have to say that the service I have received on both occasions has been excellent and the service offered is very professional at all times. The staff in the office are all really helpful and friendly which makes you feel welcome and they also communicate very well with each other meaning that they are able to update you and push the process forward too if a particular staff member is out of the office.

Simon · 11 October 2024

Agent replied · 25 October 2024

Dear Simon. Thank you for your amazing review and we are so pleased you were happy with our service!

5/5

Google

An excellent service provided by Town Property. The whole process was very smooth and nothing seemed to much trouble for them. Always easy to get in touch with for questions and advice. I would use them again and recommend to others. Thanks to James in particular.

J · 28 January 2024

Agent replied · 25 August 2024

Dear James. Thank you for your great review and we are so pleased the sale has gone though for you.

5/5

Google

George at Town Property was a pleasure to deal with from the viewing to the completion day. …

Matt · 16 April 2025

Agent replied · 23 January 2025

Dear Matt. Thank you for your great review and we wish you every happiness in your new home.

5/5

Google

I cannot fault town property and in particular Adrian whole dealt with our sale. Always kept us up to date and responded quickly to any questions. They were able to sell our property quickly and without fuss. I would definitely use them again and have in fact recommend them to friends already.

Josh · 26 August 2023

Agent replied · 25 August 2024

Dear Josh. Thank you for your great review and we are so pleased the sale went through for you.

5/5

Google

The team at Town Property were great in helping me secure my buy to let flat purchase. I had viewed several flats with them and both Will and George were very professional and helpful at all viewings and with all my enquiries. Will communicated with me promptly and ensured that there were no delays so it went through smoothly. Would highly recommend!

Abbie · 26 August 2022

Agent replied · 25 August 2024

Hi Abbie. Thank you for your positive review and hope all goes well for you.

5/5

Google

Very good, an amazing and professional service. Thank you so much!

Evelyn · 12 August 2026

Agent replied · 12 October 2026

Dear Evelyn. Thank you for your great review!

5/5

Google

We sold our flat with town flats and we were very happy with the service we received. James dealt with our sale, it got very complicated and looked like it was going to fall through due to time frames and documents needed. James ensured he chased everyone possible in order to complete on time and truly went above and beyond for us.

Ellie · 16 May 2025

Agent replied · 16 April 2026

Dear Ellie. Thank you for your wonderful review and we are so glad we got the sale through in the end! Kind regards.

5/5

Google

Town and Property have been fantastic! Since day 1 of the process, George made us feel at ease. He was available every step of the way. He truly went above and beyond with us. Even to speed things up, he was consistently going the extra mile. He was very empathetic and professional throughout the whole time. Really can't thank him enough!!!

Dean · 26 August 2022

Agent replied · 25 August 2024

Dear Dean. Thank you for your great review and we wish you every happiness in your new home!

5/5

Google

I used town property to sell my house in 2023, I found the process simple and they were very responsive to emails and happy to help with any questions I had. In 2024, I was looking to buy and I was happy to see a property being offered to market by Town Property. The service on the other side did not disappoint, Adrian answered all the questions I had and also arranged at short notice access to the property in question for some last minute checks. I appreciate good customer service and I got just that!

James · 18 August 2024

Agent replied · 25 August 2024

Dear James. Thank you for your fantastic review and best of luck with your new purchase!

5/5

Google

Excellent estate agents, Simon and Lewis were fantastic with the sale of our house

Ian · 16 April 2025

Agent replied · 10 January 2025

Dear Ian Thank you for your positive review and we are so glad the sale has gone through for you.

2/5

Google

Disappointed with the service. Been at this particular property for 4 years. After cleaning the property throughout, after recieving a no fault eviction through the post ( no telephone contact was made.)The team at town rentals and landlord have asked to keep most of the deposit. We have an 18 month old baby, the whole situation has been and is very difficult. The team advised us they would have to pay for a cleaner, and are wishing to charge the full amount. I did get a quote prior to cleaning but decided to do it myself, even thought I am very busy with my baby. My friend also helped. We scrubbed the place and they are still wishing to charge us the full amount for cleaning. We advised about an issue with the drawer in the kitchen and were told they wouldn't do anything about this until we had vacated the property (even though it was dangerous for our baby) they have now added this to one of the reasons why they wish to keep most of the deposit. We are challenging the taking of the deposit with the DPS. I must say the team did resolve problems in a timely manner whilst we were there but have no customer service skills. No introduction to who I was speaking to when making telephone contact and a very monotone, uncaring attitude to customers. I would advise choosing another rental team to help with your property search. We are now with another company, who are extremely professional and just generally a lot nicer. I wanted to also add that when we moved into this property, it was infested with fleas, as the previous tenants had a cat, without the letting team or landlord knowing. I find this difficult to believe as a house inspection was carried out numerous times, whilst we lived there. Why weren't the fleas picked up, following the cleaning of the property, prior to me and my partner moving in. I got bitten so many times, I still have the scars from it but we're we compensated for their negligence... NO! and now they want to take all of our deposit because we didn't leave the house in the state we got it on. 4 years later. Absolutely ridiculous. Would have been absolutely impossible to return the property to its former state before we moved in, as it had been 4 plus years. We had a dog and a baby. I also wish to add that when we sent our notice email to the letting manager Jessica, we were informed the following week that we should have received a bounce back email, stating that she was not at work therefore, our notice can only be taken today (a week later than we wanted) I advised the manager that we didn't not receive a bounce back so we would like to have our notice period from the time we sent the email a week before. Jessica became quite aggressive, insisting that other people that had emailed had received a bounce back email. No proof was provided by her. I advised that she needed to respect our wishes, as we had plans to move out and had put things in place to assist with this. She reluctantly agreed to go with our notice. Again, awful communication skills!

Anne-Marie · 26 July 2024

Agent replied · 25 August 2024

Dear Anne-Marie.Town Rentals are required to act on the Landlord’s instruction. They instructed a section 21 notice as they required the property back, unfortunately this is the nature of renting a property and cannot be helped. Regarding your deposit, the reason for the request of a clean was due to the comments on the check out report, “The property has been returned in a generally grubby/dirty state of cleanliness. Professional cleaning is highly recommended throughout the property to include all flooring”, “Walls are generally marked and scuffed throughout the property. There were also many old fixing holes to walls”, “There were a number of light bulbs either not working or missing”. A check out notes any differences to the property from when you first moved in, I refer you to your contract, “(7.1) To return the Property and Contents at the end of the tenancy in the same clean state or condition as they were at the commencement of the tenancy, with fair wear and tear excepted, and to remove all the Tenant's personal effects and any waste or rubbish from the Property As 1 x dog has been accepted the property must be cleaned throughout including carpets” Your deposit is held in a government approved scheme in order for you to dispute the claim. Jessica Greenwood the Lettings Manager has dealt with you throughout your time at the property, and we have had a good working relationship throughout. I feel your frustration is with the Landlord, the notice and claims from your deposit, and not Town Rentals. I am really sorry you felt you needed to post this review, but wish you well in your new home. Kind Regards Paul Denness Managing Director.

5/5

Google

Five-star reviews all round Town Property helped me sell my quirky property, which had proved difficult for other local agents. I switched to Town Property on the recommendation of a local business colleague, and as soon as I switched I recognised a significantly different attitude. My experience was that Town Property worked well as a team, being very proactive in their sales and marketing, and their communications with me as the seller. I always felt I knew how active the market was, and kept informed on viewing feedback, and thoughts of what might be needed. The team was prepared to give me honest feedback, even if it might not be the best of news. I can't recommend this agency more highly - yes I am grateful they got the sale over the line, but the manner in which they did this made this a significantly less stressful process. A huge thank you to everyone at Town Property

David · 26 July 2024

Agent replied · 25 August 2024

Hi David. Wow what an amazing review and we are so pleased the sale has gone through for you!

5/5

Google

Although we didn’t end up buying through him, Adrian was always helpful and willing to go the extra mile trying to find the right property for us. Nothing was too much trouble and he really cared about trying to help us in our search. Many thanks.

Kevin · 30 September 2023

Agent replied · 25 August 2024

Hi Kevin. Thank you for taking the time to post this super review!

5/5

Google

We bought our first house through Town Property and the whole process has been so smooth from start to finish, thankyou so much. Special thanks to Lewis, who has been amazing!

Natasha-jayne · 26 July 2024

Agent replied · 25 August 2024

Dear Natasha. Thank you for your great review and we wish you every happiness in your new home!

5/5

Google

James was so helpful throughout the whole experience. He could not do enough for us from the beginning. He also was easy to contact to put our minds at rest throughout the experience.

Rebecca · 27 May 2024

Agent replied · 25 August 2024

Hi Rebecca. Thank you for your wonderful comments!

5/5

Google

Extremely professional and friendly letting agents. As a tenant I’ve always felt very well looked after by the people at town rentals, nothing is ever too much for them. I can definitely see why so many landlords and tenants choose to use them! Special thanks to Jessica Greenwood for all her lovely service and support for me as a tenant.PositiveResponsiveness, Quality, Professionalism, Value

Charlotte · 26 August 2021

Agent replied · 25 August 2024

Hi Charlotte. Thank you for your lovely comments!

5/5

Google

My experience with town property was great! Everything was done in a professional manner and a smooth process. Much thanks!

Dale · 16 December 2024

Agent replied · 23 December 2024

Dear Dale. Thank you for your wonderful review.

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