Trusted Agent profile · Eastbourne
★★★★★
318 reviews across 1 platform
15 Cornfield Road, Eastbourne, BN21 4QD, BN21 4QD
Town Property, Town Flats & Town Rentals's office in Eastbourne, at 15 Cornfield Road, is rated 4.8 out of 5 across 318 reviews on 1 platform, including 318 Google reviews rated 4.8.
Every review we hold for the Eastbourne office, from every platform, shown as written. First names only.
5/5
GoogleThe team at Town Property were great in helping me secure my buy to let flat purchase. I had viewed several flats with them and both Will and George were very professional and helpful at all viewings and with all my enquiries. Will communicated with me promptly and ensured that there were no delays so it went through smoothly. Would highly recommend!
Hi Abbie. Thank you for your positive review and hope all goes well for you.
5/5
GoogleTown and Property have been fantastic! Since day 1 of the process, George made us feel at ease. He was available every step of the way. He truly went above and beyond with us. Even to speed things up, he was consistently going the extra mile. He was very empathetic and professional throughout the whole time. Really can't thank him enough!!!
Dear Dean. Thank you for your great review and we wish you every happiness in your new home!
5/5
GoogleWe sold our flat with town flats and we were very happy with the service we received. James dealt with our sale, it got very complicated and looked like it was going to fall through due to time frames and documents needed. James ensured he chased everyone possible in order to complete on time and truly went above and beyond for us.
Dear Ellie. Thank you for your wonderful review and we are so glad we got the sale through in the end! Kind regards.
2/5
GoogleDisappointed with the service. Been at this particular property for 4 years. After cleaning the property throughout, after recieving a no fault eviction through the post ( no telephone contact was made.)The team at town rentals and landlord have asked to keep most of the deposit. We have an 18 month old baby, the whole situation has been and is very difficult. The team advised us they would have to pay for a cleaner, and are wishing to charge the full amount. I did get a quote prior to cleaning but decided to do it myself, even thought I am very busy with my baby. My friend also helped. We scrubbed the place and they are still wishing to charge us the full amount for cleaning. We advised about an issue with the drawer in the kitchen and were told they wouldn't do anything about this until we had vacated the property (even though it was dangerous for our baby) they have now added this to one of the reasons why they wish to keep most of the deposit. We are challenging the taking of the deposit with the DPS. I must say the team did resolve problems in a timely manner whilst we were there but have no customer service skills. No introduction to who I was speaking to when making telephone contact and a very monotone, uncaring attitude to customers. I would advise choosing another rental team to help with your property search. We are now with another company, who are extremely professional and just generally a lot nicer. I wanted to also add that when we moved into this property, it was infested with fleas, as the previous tenants had a cat, without the letting team or landlord knowing. I find this difficult to believe as a house inspection was carried out numerous times, whilst we lived there. Why weren't the fleas picked up, following the cleaning of the property, prior to me and my partner moving in. I got bitten so many times, I still have the scars from it but we're we compensated for their negligence... NO! and now they want to take all of our deposit because we didn't leave the house in the state we got it on. 4 years later. Absolutely ridiculous. Would have been absolutely impossible to return the property to its former state before we moved in, as it had been 4 plus years. We had a dog and a baby. I also wish to add that when we sent our notice email to the letting manager Jessica, we were informed the following week that we should have received a bounce back email, stating that she was not at work therefore, our notice can only be taken today (a week later than we wanted) I advised the manager that we didn't not receive a bounce back so we would like to have our notice period from the time we sent the email a week before. Jessica became quite aggressive, insisting that other people that had emailed had received a bounce back email. No proof was provided by her. I advised that she needed to respect our wishes, as we had plans to move out and had put things in place to assist with this. She reluctantly agreed to go with our notice. Again, awful communication skills!
Dear Anne-Marie.Town Rentals are required to act on the Landlord’s instruction. They instructed a section 21 notice as they required the property back, unfortunately this is the nature of renting a property and cannot be helped. Regarding your deposit, the reason for the request of a clean was due to the comments on the check out report, “The property has been returned in a generally grubby/dirty state of cleanliness. Professional cleaning is highly recommended throughout the property to include all flooring”, “Walls are generally marked and scuffed throughout the property. There were also many old fixing holes to walls”, “There were a number of light bulbs either not working or missing”. A check out notes any differences to the property from when you first moved in, I refer you to your contract, “(7.1) To return the Property and Contents at the end of the tenancy in the same clean state or condition as they were at the commencement of the tenancy, with fair wear and tear excepted, and to remove all the Tenant's personal effects and any waste or rubbish from the Property As 1 x dog has been accepted the property must be cleaned throughout including carpets” Your deposit is held in a government approved scheme in order for you to dispute the claim. Jessica Greenwood the Lettings Manager has dealt with you throughout your time at the property, and we have had a good working relationship throughout. I feel your frustration is with the Landlord, the notice and claims from your deposit, and not Town Rentals. I am really sorry you felt you needed to post this review, but wish you well in your new home. Kind Regards Paul Denness Managing Director.
5/5
GoogleFive-star reviews all round Town Property helped me sell my quirky property, which had proved difficult for other local agents. I switched to Town Property on the recommendation of a local business colleague, and as soon as I switched I recognised a significantly different attitude. My experience was that Town Property worked well as a team, being very proactive in their sales and marketing, and their communications with me as the seller. I always felt I knew how active the market was, and kept informed on viewing feedback, and thoughts of what might be needed. The team was prepared to give me honest feedback, even if it might not be the best of news. I can't recommend this agency more highly - yes I am grateful they got the sale over the line, but the manner in which they did this made this a significantly less stressful process. A huge thank you to everyone at Town Property
Hi David. Wow what an amazing review and we are so pleased the sale has gone through for you!
5/5
GoogleI used town property to sell my house in 2023, I found the process simple and they were very responsive to emails and happy to help with any questions I had. In 2024, I was looking to buy and I was happy to see a property being offered to market by Town Property. The service on the other side did not disappoint, Adrian answered all the questions I had and also arranged at short notice access to the property in question for some last minute checks. I appreciate good customer service and I got just that!
Dear James. Thank you for your fantastic review and best of luck with your new purchase!
5/5
GoogleAlthough we didn’t end up buying through him, Adrian was always helpful and willing to go the extra mile trying to find the right property for us. Nothing was too much trouble and he really cared about trying to help us in our search. Many thanks.
Hi Kevin. Thank you for taking the time to post this super review!
5/5
GoogleWe bought our first house through Town Property and the whole process has been so smooth from start to finish, thankyou so much. Special thanks to Lewis, who has been amazing!
Dear Natasha. Thank you for your great review and we wish you every happiness in your new home!
5/5
GoogleAfter previous frustrations in trying to sell my mother's flat, Town Property were able to secure a buyer for me and gave very good advice re pricing and all staff there that I had dealings with were helpful.
Dear Jane Thank you for your great review and we are very pleased the sale has gone through for you!
1/5
GoogleThe flat we rented through Town Rentals was not fit for habitation and contravened fire regs. The kitchen appliances were filthy, there was excessive mildew on the window frames, A poorly fitted fire door fell on my wife, causing painful bruising. The reaction from Town Flats, who have a legal duty of care, was to say they had passed on my email to the landlords. Also, the garden was flooded on several occasions with excrement and sanitary towels being deposited after the flood subsided, and we were left to clean it up.
Dear Gianni. I am advised that our rental department responded to each issue in a timely manner and have also responded to your most recent correspondence, which has been sent to you with the relevant timeline of events. Best regards. Paul Denness Town Property.
5/5
GoogleExtremely professional and friendly letting agents. As a tenant I’ve always felt very well looked after by the people at town rentals, nothing is ever too much for them. I can definitely see why so many landlords and tenants choose to use them! Special thanks to Jessica Greenwood for all her lovely service and support for me as a tenant.PositiveResponsiveness, Quality, Professionalism, Value
Hi Charlotte. Thank you for your lovely comments!
5/5
GoogleJames was so helpful throughout the whole experience. He could not do enough for us from the beginning. He also was easy to contact to put our minds at rest throughout the experience.
Hi Rebecca. Thank you for your wonderful comments!
5/5
GoogleTodd and Will have both been really helpful throughout the process. They were quick to come and value the flat and put it on the market and during the sale they were very quick at responding to emails and phone calls. There were no problems at any point throughout the sale thanks to great communication
Dear Kiya. Thank you for your wonderful review.
5/5
GoogleWe had a great experience with Town Property. This was our second time working with them, and this time we both sold and purchased at the same time. Adrian managed the whole process very smoothly. He is highly professional, yet also …
Dear Ayca. Thank you for your wonderful review and we wish you all the happiness in your new home.
5/5
GoogleMy experience with town property was great! Everything was done in a professional manner and a smooth process. Much thanks!
Dear Dale. Thank you for your wonderful review.
5/5
GoogleMy partner and I sold our bungalow through Town Property within days of going onto the market. Having been a former estate agent myself, I recognise all the qualities needed to be a successful agent and Town Property were nothing short of excellent in every way. Particular thanks to Bob Hammond and Josh Lewis. I can see why they are rated No.1. Well done Town Property!
Hi Toby. Thank you for your great review and best of luck for the future!
1/5
GoogleMoving in to a clean, hygienic property is standard. But clearly not in this case. The flat had been cleared of furniture, but not cleaned. Some of the dirt was a direct threat to health ie. Black mould. I documented this the day I moved in, sent photos to this agency and requested cleaning from the landlord,as long as it wasn't taken from my deposit. Now my tenancy has ended and they are trying to withold over £180 from my despoit for "cleaning" despite I left the flat in a spotless condition. The landlord (who wishes their identity to remain secret, I wonder why?) clearly trying to negate their responsibilities and save cash. Parasitic. I left the property spotless, however when I moved in it was a state. Would you accept this as the state of a property when you move in. Black mould, heavy dust, extractor fans clogged with grease and a filthy oven? Do better.
Dear Alix. We understand that your review is based on the claim of a clean from your deposit, which we have supplied a copy of the invoice. Unfortunately we act on behalf of the landlord and our hands are tied in relation to this matter. I am unsure of some of your comments within your review, however as soon as you made us aware of the issues within the property, we actioned works to be completed as soon as possible.
5/5
GoogleAltogether across all of the estate agents in Eastbourne, I think me and my partner ended up viewing atleast 40 properties, however we knew that we would end up taking a property with Town property. The properties available with your …
Dear Chelsea. Thank you for your wonderful review and kind words regarding Lauren. We wish you every happiness in your new home.
5/5
GoogleThe whole experience was amazing. From booking the viewings, showing us the properties, making the offer to the seller till exchanging the contracts the real estate agent was great. The quality of the service was second to none. We were …
Hi Ioana. Thank you for your amazing review and we wish you every happiness in your new home.
5/5
GoogleRussell Wing was very helpful and available throughout the purchase of our new property. He is an asset to Town Property!
Dear Joanne. Thank you for your positive review and we wish you every happiness in your new home!
5/5
GoogleI have used Town Rentals to manage my property since 2015. They are always professional, fair, and efficient. I cannot recommend their services highly enough. Special thanks to Jess, Rhianna & Ella for always being on the ball.
Thank you for your great comments!
5/5
GoogleWe are so grateful for our experience with your company, helping us through buying our family home. It was a very stressful time and we felt completely supported and able to contact you at any time. …
Dear Rebecca. Thank you for your fantastic review and we wish you every happiness in your new home.
5/5
GoogleExcellent estate agents, Simon and Lewis were fantastic with the sale of our house
Dear Ian Thank you for your positive review and we are so glad the sale has gone through for you.
5/5
GoogleHi all, I can say this is the best estate agency in Eastbourne ( maybe Uk ) very kind and professional staff !! Jess is amazing , she help you in any steps and advice for everything. They already solve eventual mishaps or issues, I recommend a lot this agency. Thank you all. Patrik and family
Hi Patrik. Thank you for your amazing review!
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