GPS Business Sales reviews

★★★★★ 1/5

Google

My experience with Oakfield throughout my tenancy was consistently poor and fell well below what I would expect from a professional managing agent. Communication was persistently inadequate. I found staff to often be abrupt on the phone, particularly when trying to report emergency maintenance issues, such as those to do with electrics. Other maintenance issues were also handled poorly, with delays and minimal ownership taken. Problems were addressed reactively, if at all, and I frequently had to make arrangements directly with the landlord due to Oakfield’s lack of care, attention or action. These issues became particularly serious after the tenancy ended. During a dispute process, the agent failed to communicate effectively with both me and the landlord. As the appointed intermediary, they did not manage the process in a timely or structured way, which directly contributed to the dispute taking three months to resolve after I had moved out. Even then it was only resolved after referral to the TDS dispute process. Updates were sporadic, information was not passed on promptly, and progress repeatedly stalled due to inaction. While the matter was eventually resolved, this came only after unnecessary delay, effort, and stress. Due to the seriousness and persistence of these issues, I have reported my experience to The Property Ombudsman for formal review. I would never recommend this letting agent to prospective tenants, and I would never rent even my ideal property if it were to be through this company.

Micky · 16 February 2026

★★★★★ 5/5

Google

The whole team at Oakfield have been really supportive, professional, friendly and swift to respond. I am especially grateful to Josh and Jo for their commitment to seeing through the sale/purchase, which had some hiccups through no fault of their own. Jo has been amazing at following up with the whole chain and keeping me informed. Thank you! I would definitely recommend Oakfield to anyone considering buying or selling.

Karen · 12 November 2025

★★★★★ 5/5

Google

We’re first time buyers purchasing through Oakfield and they made the whole process feel so easy. Even though they act for the vendor we still felt supported and looked after. Josh was our main point of contact and he was fantastic - professional, quick to respond, and great at keeping us updated through out the whole process. We won’t be selling any time soon but Oakfield will definitely be our first choice

Stel · 24 August 2025

★★★★★ 2/5

Google

I cannot recommend Oakfield as letting agents. On their advice I let my Eastbourne flat out in August 2023. The flat had been refurbished, used by two of us as a holiday home for a short period, and was in excellent condition. However, since the tenant moved in, I have been plagued with requests for 'repairs' including a replacement toilet and shower, curtain poles which have suddenly fallen down and 'loose' door handles, which has meant that letting is not longer viable. Very disappointed.

Sonia · 16 April 2025

★★★★★ 5/5

Google

Oakfield assisted in the sale of our property and were efficient and professional at all stages. We dealt with Sam, Josh and Jo, all of whom were friendly and efficient. Jo is the Sales Progressor, and she was communicative at all stages throughout the process (always responded to calls & e-mails), & kept us up-to-date on our own progress and also the progress of the buyer? I would strongly recommend, & if I had another property to sell in the Eastbourne area, I would 100% use Oakfield.

Cliff · 16 April 2025

★★★★★ 5/5

Google

So impressed with Oakfield. Thank you so much especially to Josh who took special measures to ensure my sale went through with the least stress to me. He acted intelligently and intuitively. I can't thank him enough. The team as a whole were always brilliantly professional, honest and easy to get hold of. I would absolutely recommend Oakfield.

Alex · 21 November 2025

★★★★★ 5/5

Google

Handle with polite and respectful attitude during the whole viewing and buying process. Kept us updated on everything. Really happy with all the help James gave us during the visits. Really friendly and easy to open up too. Thank you for your help! Thank you to Josh who got us an amazing deal.

Victoria · 19 December 2025

★★★★★ 5/5

Google

Josh and the team were great. We lost one buyer but James found another one within hours and that sale went through smoothly. A big shout out to Jo who behind the scenes pulled strings, chased people, made things happen and still found time to call to keep me updated. A first class service.

Andy · 5 December 2025

★★★★★ 5/5

Google

**“Oakfield Letting & Estate Agents in Eastbourne were amazing! I needed to move quickly, and they got everything sorted within a week. The team was always helpful, friendly, and professional, making the whole process smooth. Communication was clear, and they were always happy to assist with anything I needed. A special thank you to Caitlin, an amazing professional , and to Zoe and the whole team for their support. Highly recommend their service!”**

Marlene · 16 April 2025

★★★★★ 5/5

Google

Overall, it was a fantastic experience, I highly recommend Oakfield! Both Izzy and Caitlin were outstanding in addressing all my questions and ensuring the process was as seamless as possible. A special thank you to Caitlin for her exceptional professionalism during the final property inspection and key handover. Big THANKS to all at Oakfield.

M · 12 November 2025

★★★★★ 5/5

Google

Super helpful, very accommodating, patient and understanding. Would highly recommend. 👍🏼 After viewing numerous properties with a large and prominent competitor estate agency, Oakfield was truly a breath of fresh air. They were never pushy, there was zero pressure, they were honest, transparent, and supportive, unlike some other agencies in town.

Stevearcade · 13 October 2025

★★★★★ 5/5

Google

We recently contacted Oakfields Eastbourne, to arrange a property viewing, Sam Hines, organised a viewing for us at very short notice, met us at the property and was totally professional, polite and friendly throughout, nothing was too much trouble, he answered all our questions, and pointed out the benefits of the property, which along with his confidence and knowledge of the local area, helped us to make the correct decision to relocate to Eastbourne, we are in the process of purchasing the property which we feel is perfect for us. We would have no hesitation recommending Sam and the service Oakfield offers. Thank you Sam Mr & Mrs S Saxby Since the post above we have successfully moved into our new home, Sam Hines worked tirelessly to make our move happen, we are just delighted with everything about our move and experience with Oakfield Estate agents, Jo also kept us updated with progress as things moved towards completion, we can’t thank Sam & Jo enough for making our forever home a reality, if you need to move home you can’t do any better than the team in the Eastbourne office Thank you so much Steve n Teresa Saxby

Steve · 26 July 2024

★★★★★ 5/5

Google

Me and my partner have just bought a house through Oakfield. They have been utterly amazing right from the start. Josh sold us the house who was very friendly and great with communicating with us. Throughout the process I had spoke to Jo a lot who has been so amazing, I cannot thank her enough, constantly giving updates, even on the smallest things, making the process a lot last stressful and she is just a generally kind and caring person and made me feel like I could ask any questions etc. I cannot recommended this company enough. Thank you Oakfield

Lauren · 26 July 2024

★★★★★ 5/5

Google

Very good service and the staff are really helpful and do everything they can to make it a smooth experience. I saw a flat, confirmed I wanted it and within a week, referencing, contracts etc signed and I got the keys. Caitlin was brilliant, keeping me updated on everything. Highly recommend and very professional. Thank you all so much

David · 16 March 2026

★★★★★ 5/5

Google

I highly recommend Oakfields Estate Agent. Their service has been exceptional from start to finish. Sam, who valued my house, made the process and costs clear and easy to understand. Josh did a fantastic job with the viewings, always calling to confirm dates and times, and conducting himself very professionally. Jo handled the after-sales process brilliantly, providing weekly updates on the sale's progress and timelines for key deliverables. She promptly communicated any significant updates or requests and responded quickly to my email queries.

Steve · 26 June 2024

★★★★★ 5/5

Google

I had great support in finding a property. Caitlin from lettings was very professional, supportive & great with communication. I was kept in the loop with regular updates & great response times. Throughout the process I felt comfortable & looked after. Thanks to all involved in the process & especially Caitlin for bearing with me & all her help!

Hamzah · 16 April 2025

★★★★★ 5/5

Google

Really pleased with the real estate agency. James was very helpful and kind. He wasn’t very pushy and that’s the most important aspect that me and my husband truly appreciate. So if you’re looking in viewing and buying a property I will definitely recommend giving them a call.

Ioana-Andra · 16 August 2025

★★★★★ 5/5

Google

Caitlin and Izzy were extremely professional, very prompt with emails and calls, flexible with arranging viewings and most importantly Caitlin dealt with any issues in a warm and personable manner, and as a client I felt listened and understood, more than just a number. Highly recommend.

Adelia · 24 August 2025

★★★★★ 5/5

Google

James Samuels was an amazing estate agent, he showed us round the new Esperance building. His knowledge of the building and the way he showed us around was amazing, we all said it’s a shame that not every estate agent is like him!

Phoebe · 2 September 2025

★★★★★ 5/5

Google

I approached Oakfield as a landlord looking for a more personal service from an agent for my tenant and myself. They were great from my very first phone call. They gave me a clear list of what they needed from me, and set out the service they would provide in return. All communication has been prompt, clear and friendly. James Parris has been the lead agent, and has kept me up to date regularly (even messaging me from his holiday which I thought was above and beyond!) and he is supported by a great team that have been working to complete my onboarding quickly and efficiently. They have also been very thoughtful about my existing tenant to ensure that she is also looked after through this process which I was very keen to ensure. Thank you James and Oakfield, I am very confident in my choice to move to you.

Gail · 28 March 2024

★★★★★ 5/5

Google

Caitlin was absolutely amazing, the agency are kind and very professional; they made the whole process so smooth and stress free and the flat was sparkling clean when I moved in - thank you so much!

Sara · 13 October 2025

★★★★★ 5/5

Google

James was always very helpful in answering any questions regarding the property. He found out quickly when asked for more information. I found him positive with a very good attitude and made the viewing easy.

Maureen · 16 October 2025

★★★★★ 5/5

Google

We've had nothing but a great experience from Oakfield with the sale of our property. Jo (sales progressor) has been the backbone of the whole process, she couldn't have done anymore! A thank you to Josh/James for all they've done too. I would highly recommend Oakfield to anyone!

Becky · 16 March 2026

★★★★★ 5/5

Google

When I was looking for an agent to help let my home in Eastbourne I knew immediately after meeting Izzy for the first time I'd be working with Oakfield. Izzy was open and transparent, professional and courteous and as well demonstrated an in depth knowledge of the local rental market. I am very confident that Izzy and her team will ensure my property is well looked after and I know that she'll be there for me at every step of the way.

Daniel · 30 October 2023