Fox & Sons Eastbourne reviews

★★★★★ 5/5

Trustpilot

Fox and sons hastings the good guys

Hassle free sale of our home , sold in 4 weeks , property was on with pcm for 8 months I approached fox and sons they said they would do there best to sell in 4 weeks and they did , very happy with the service , I was congratulated immediately once I accepted an offer , very close to asking price I must thank Callum , Alex and Charles they have been very very helpful and always replied quickly to my calls and e mails , I used fox and Sons 22 years ago to buy the house and I had great service then and I just wish I had asked them before asking pcm as the house would of been sold months ago , but today I am very happy it’s finally sold with the professional company they are Ken Press

KEN · 18 May 2021

★★★★★ 4/5

Google

Oscar was professional and courteous. He accommodated at short notice, a viewing at the end of a Friday and fully appreciated the urgency of our search.

Gill · 24 October 2023

★★★★★ 5/5

Trustpilot

Eastbourne Branch - Brilliant

Eastbourne Branch - I cannot recommend them enough! I used Fox and Sons in Eastbourne recently to sell my flat! They sold it within a couple of weeks which was great! We were in a long 6+ chain so the time to completion took about 5 months but throughout the process I spoke to Stephen the branch Manager almost weekly (with him calling me as much as the other way round which was great), he’d give me regular updates if he’d heard anything from the Solicitors etc and and nothing seemed too much trouble from anyone in the office! I felt the service was professional throughout but also they were very personable and a pleasure to deal with!

Jem · 20 April 2021

★★★★★ 5/5

Google

Great experience dealing with Scarlett as my lettings negotiator, very polite and helpful when dealing with any queries - has made the experience a joy.

Max · 16 October 2025

★★★★★ 5/5

Google

Oskar was great in handling our letting and application. Kept us informed the whole way and was patient throughout the whole process. Thank you!

L · 28 November 2023

★★★★★ 5/5

Trustpilot

Fox & Sons Eastbourne

Fox & Sons Eastbourne dealt with the sale of my property and although it took nearly a year to go through (mainly due to Covid restrictions) they did an excellent job. Tom and Steve were awesome. They responded to every email and call from me quickly and professionally. There were numerous issues along the way and they dealt with them all, including driving around to make sure I had the keys as quickly as possible. Highly recommend these guys and would definitely use them again.

Josie · 29 January 2021

★★★★★ 1/5

Trustpilot

No stars would be more accurate

Edit: The service got even worse once we'd left. The Company left me with a number of examples where I had to contact Utility companies, because they lied about our Moving out date. I then found myself having to explain to several people that we had moved out in October 2019, not January 2020. This took several hours over many months. My credit rating was apparently affected, because I didn't know I was being left with bills that I shouldn't have. I would welcome any member of the company to contact me to discuss just how bad they were. I very rarely have the need to write a poor review of anyone, but I've never come across such an air of apathy from a company. At the start, they were very pleasant, and made a load of promises to get work done before we moved in. The house was filthy, and their representative (Mr Evans) promised my wife that a load of cleaning would be done. The garden would be tidied up, holes in the walls would be filled. The excess furniture would be removed. On arrival on the day we moved, nothing was done. My wife was extremely upset (Rancid milk ground into all the carpets downstairs, thick film of grease and filth in the kitchen, dirty toilets and bathroom. Cooker filthy and not working, Garden was a mess, Furniture that should have been removed was still there, etc etc. This was not vaguely dirty, but FILTHY) My wife contacted the Company Representative, who did nothing. When I eventually complained further up the chain, it was turned around so that it was our fault for not formally requesting that stuff be done. The flippancy of the lady that dealt with the complaint was beyond contempt. When I make a promise that is something will be done, when I'm representing my Company, I make sure it is done. This was definitely not the case with Fox And Sons. Having moved out, we now find that we are likely to lose a large portion of our Security Deposit because they are now blaming us for damage that was caused long before we had moved in. We are rather relieved to have now moved out, and even more relieved that we will never have to deal with this company again. There are many estate Agents, and Letting agents that work extremely hard for their clients. This isn't one of them. I expect my Secure Deposit to be taken from us, as it would appear that their primary objective is to take as much as they can from the market. Exactly as expected, we have been blamed for long term neglect and damage to the property that were there long before we moved in. We have photographs from the week we moved in, and will process an appeal, but I fully expect that it will be ignored. If truth be told, all we want now is to move forward and not have to deal with these people ever again. As the title says, NO STARS would be a more accurate appraisal.

Robbie · 24 January 2021

★★★★★ 5/5

Trustpilot

EFFECTIVE - PROFESSIONAL - DILIGENT

Without question Fox & Sons, specifically the Eastbourne branch headed up by Thomas Barrett, were on the ball from day one. Living in the USA and selling a house from 3500 miles away is no easy task but they were up for the challenge, effectively guiding me through every requirement. Step by step Thomas and his team checked every box, receiving an offer in the first couple of weeks. I was most impressed with the communication from their office, a key component in any business transaction, it was clear, concise and timely. They worked well with my solicitors and were able to keep everyone on task. With that being said, I can highly recommend Thomas and his team at Fox & Sons, Eastbourne

Rob · 4 November 2020

★★★★★ 5/5

Trustpilot

A smooth, brilliant experience

I had a brilliant experience working with Fox & Sons to purchase my first apartment and felt very supported throughout the process.Special mention to Grace Ottewell, who was really exceptional - with attentiveness and professionalism, Grace was very conscientious and handled all communication with care and excitement - it was really an absolute pleasure and took so much worry and stress out of the experience. Thank you all.

Customer · 14 October 2022

★★★★★ 5/5

Google

Sam at sequence has been an absolute god send. Myself and my partner are first time buyers and Sam has been so helpful and informative and has helped us every step of the way. We were under a bit if a time constraint due to my partner going to work overseas and he has helped us to speed up the process and contacting the relevant parties (this is sometimes difficult for us as we both work full time and weekdays). He has also fit us in after working hours if we needed to talk over the phone for any advice and guidance. We wouldn't have been able to get through this process without him and look forward to dealing with him in the future. It has been an absolute pleasure.PositiveResponsiveness, Quality, Professionalism, Value

Natalie · 24 October 2020

★★★★★ 5/5

Google

Moved out for the first time with my partner, so it has all been very new for us. We were helped massively by Oskar, who has given us all the information we needed and went the extra mile for us when setting up all the insurance bits that we wouldn’t have had a clue about. Couldn’t have been more helpful!

Jacob · 26 May 2024

★★★★★ 1/5

Trustpilot

They fail to answer email or messaging…

They fail to answer email or messaging at all in some instances, otherwise doing so late causing properties to be lost in some cases.

Les · 16 June 2026

★★★★★ 5/5

Google

' Amazing service so far! ' This is a very daunting process of obtaining a mortgage alone. But Nasir is amazing! Explains everything until it is clear and is a very happy and positive person. And I always get a cup of tea too which is a little bonus

Hawkeye · 25 October 2019

★★★★★ 1/5

Trustpilot

Bad is not enough to define and…

Bad is not enough to define and describe the service provided by Fox and Sons in Western Road. They use all the resources they have in hand to make money at the expense of tenants.When we left the apartment, they sent a company to carry out the check out and they claimed money for "damages" that already existed when we moved in (but they did not mention in the check in report). As a way of example, they wanted to charge us £185 for an allegedly damaged skirting in the living room. Well, this was only the result of an existing structural crack in the wall that made its way to the skirting. This coupled with other reasons that were rejected by a dispute ending up in me and my wife wasting time on the dispute and getting my deposit back 3 months later. On top of that, when we moved in and because we were starting new jobs, we had to pay 6 month in advance plus deposit. We made it clear that we only wanted to be on a 6-month contract and after go on a rolling contract. Well guess what? we paid to secure the apartment and when we got the contract is was a 6-month contract subject to a minimum additional 6-month contract. They do not care about tenants!! Stay away from them if you are renting!!!

Lucrezia · 16 February 2020

★★★★★ 5/5

Trustpilot

A great service and advice

I bought a couple of property from Eastbourne branchSteve (the BIG guy) dealt with all the sales hiccups I really impressed with his skills set and ability to solve any issues also Tom was helpful tooI very highly recommend this branch and will deal againthanks, guys

Hasan · 22 September 2020

★★★★★ 1/5

Trustpilot

DODGY!!!

As in former reviews stated:All what counts for “Fox and sons” is money.After paying agency fees and deposit they stopped caring for us.With living in a flat which is mouldy and damp for over a year now, it is more than obvious that they’re NOT interested in solving the KNOWN problems.One room can’t even be used anymore.As we’re moving soon it becomes quite clear that the flat will only be re-decorated to sell it overpriced.My husbands health problems increased massively through the mould and damp.When it came out that there is an insurance with a certain company they even expected us to lie, that no other companies were involved.That is fraud!!! Although former tenants had the same problems and even got the Council involved, nothing happened.Fox and sons Maintainance company is useless simultaneously!

Angry · 3 February 2020

★★★★★ 5/5

Google

Having dealt with many estate agents in the past I was expecting more of the same hassle from Fox and Sons, but no, they were friendly, great communication and efficient. Also a special mention to Toriah Wilson who was the cherry on top of our letting experience.Helpful, personable and friendly, Toriah has been an absolute pleasure to deal with and If I need to move again, it will be her I ring first. Toriah is a massive asset to the company and I wish her all the best.

Matt · 25 October 2019

★★★★★ 5/5

Google

Fox and sons in Eastbourne were great with helping us through the buying process. They always let us know when new houses came up that may have been of interest to us. Steve was especially helpful with booking us in viewings and answering all of our questions. He always kept us up to date and offered advice when needed. He and Freya were always very professional and friendly. The whole team at fox and sons made the process so much easier for us as first time buyers.

Grace · 25 October 2019

★★★★★ 1/5

Trustpilot

Pleasant staff but I had a poor…

Pleasant staff but I had a poor experience. They recommend Conveyancing Direct. My file was passed to 4 different solicitors. That led to my purchase falling through and my sale left uncompleted.CD say they're based in Hastings, even the number on the phone is that number. In truth, my solicitors were based in Cardiff.My £1000 deposit was voided when I was gazzumped. F&S refused to get it back. So I did it. At the end, F&S even refused to deliver my spare keys (0.6 miles from their shop). 'We're not a delivery service'. At times they spelt my name wrong and basically failed to neither get the sale nor my prurcase over the line in time. So I stayed put.They distanced themselves from CD and said it wasn't their fault.£2000 out of pocket, no apologies...

Jonathan · 19 August 2019

★★★★★ 5/5

Google

Fantastic experience. I rented a flat via Fox & Sons and David couldn't be more helpful. I was a bit out of the loop on what needed doing but David guided me through every step of the way with kindness and patience! Answered all my questions and made things very easy.

Natalie · 23 September 2024

★★★★★ 5/5

Google

Had a view on the property recently in st. Leonard’s road. Loved the property from the first sight. The agent Connor who was from fox&Sons was very good. He helped us a lot during the show around of the apartment. He was very kind in explaining about the property. Keep up the good vibe in you bro and all the best for your future

Jestin · 27 January 2024

★★★★★ 1/5

Trustpilot

Don't use Cornfield Road, BN21

Late last year we used the Eastbourne branch based at 19 Cornfield Road, BN21 to view a property on Wallis Avenue. The property was listed at £240, 000. We are first time buyers. Peter Bushell was the person in charge of handling the offers. We offered the asking price. The pressure that we were put under to use their in house mortgage broker was ridiculous. Take no for an answer. We'd sorted out own mortgage and got a decision in principle. Still the phone calls came. 'We think it'll be really good if you use our mortgage broker.' I wish I had a recording of the conversation Peter and I had. His words were, "Daniel, we've had 12 offers on the property and you're in our top 3. You'll be number 1 if you use our mortgage broker." Is this even allowed? Never say never, but I will never sell a property, buy a property, rent a property using Fox & Sons.

DL · 1 April 2019

★★★★★ 5/5

Trustpilot

Leah was very professional

Leah was very professional. She took time to explain her role and approach towards selling houses when she showed us round a property.So when asked to value my flat, she was honest and clear in her appraisal.

Tim · 5 August 2024

★★★★★ 2/5

Trustpilot

Deposit hasn’t been refunded.

I sent a deposit for a property to secure it however the landlord went with someone else. That’s fine, it happens. I Was told I would have a refund in full of my deposit £415.

Elliot · 2 March 2026