Every review we hold for the East Sussex office, from every platform, shown as written. First names only.
★★★★★ 1/5
Googlebunch of rip-off goons! signed up with them to sell my flat. they never came to take details, or brought any visitors around, and then a few years later, tried to bill me for £468 for a HIP (home information pack???). AVOID AT ALL COSTS!
Sohail · 16 February 2026
Agent replied · 16 April 2026
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@Connellsgroup.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleDeclan was extremely helpful throughout the whole process. Thank you.
Helen · 16 September 2025
Agent replied · 16 April 2026
Hello Helen,
Thank you for your wonderful 5* review! We're thrilled to hear that Declan was … More
★★★★★ 5/5
GoogleDeclan was extremely helpful and prompt with all correspondence. Can't thank him enough for all his help!
Olly · 4 May 2025
Agent replied · 26 May 2025
Hello Olly,
Thank you so much for your fantastic 5* review! We're thrilled to hear that … More
★★★★★ 5/5
GoogleWe had two viewings in the Preston park area recently. Azeem was super friendly and was able to answer all my queries and questions about the properties.
Eloise · 17 November 2024
Agent replied · 23 November 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Eloise! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe've been working with Azeem on our property sale. We've had a really unfortunate time with trying to sell previously and Azeem has been really understanding with our situation and has managed to secure us an offer on the property within the month. We are so grateful!
Sophie · 25 February 2025
★★★★★ 2/5
GoogleWhile the team in Preston Park are very good, unfortunately they recommended Premier Property Lawyers to my buyers. PPL proceeded to take over 13 months to do the basic conveyancing on my flat and consistently delayed or held up the process by making excuses daily. This nearly caused my chain to collapse on two occasions making my dream onward purchase an even more stressful process that it needed to be.
In short, check who Fox and Sons are recommending and ensure you don't have Premier Property Lawyers in your chain. This made the selling process far harder than it needed to be.
Daniel · 14 June 2023
★★★★★ 5/5
GoogleJust about to complete the sale of our home in Hollingbury. Alex was our first contact when we started and was very professional, friendly and helpful. Throughout the team have been great. Special mention to Zoe, who worked tirelessly and gave me complete confidence in the sale going through. She kept me informed constantly without me having to chase for information. It looked like the sale was going to take a lot longer (for reasons out of Fox and Sons control), but Zoe worked extremely hard to get things organised with solicitors, other buyers/sellers and we are now due to complete in a couple of days. Thankyou!
Renee · 14 June 2023
★★★★★ 5/5
GoogleWe have been very happy with the service we have received. Our property was beautifully presented & Zoe, in particular, was very helpful & responsive.
Howell · 16 February 2026
Agent replied · 16 April 2026
Thank you for your positive feedback! We are thrilled that our services met your expectations and that our team member, Zoe, provided helpful and responsive assistance. We look forward to continuing to provide excellent service for all your property needs. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleA diligent team, working hard to close- out loose ends. Their diligence is much appreciated with the hectic lives that we lead these days.
B · 16 February 2026
Agent replied · 16 April 2026
Thank you for recognising our team's dedication to tying up loose ends! We strive to make your life easier in this fast-paced world. Your appreciation means the world to us! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWonderful Service from Fox and Sons Preston Park branch in the sale of my property. The team helped me through the whole sale process which, at times, became very frustrating ! Many thanks to the whole team for your friendly professional service.
Philip · 25 July 2025
Agent replied · 16 April 2026
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleIncredibly poor service from this particular branch, and Fox and Sons overall. Incredibly pushy at first, and then entirely uncommunicative and sloppy. Booked a viewing which was subsequently cancelled, which no one at the branch thought they needed to tell me, despite my phoning three times beforehand and subsequently taking time off work to travel down from London to attend. I only found out the viewing was cancelled when I called the office a few hours before the scheduled appointment to confirm an unrelated change, rather than vice versa. Several other branches have also cold called me (eg the hanover office), despite all my details being on file, declaring they would send me emails “immediately that they got off the phone” with suitable property details, which of course never arrived. Unprofessional and unhelpful work culture. Based on my own experience I would not recommend working with this agent while trying to buy property.
Polly · 16 November 2023
Agent replied · 13 June 2024
Hello Polly, I am sorry you feel this way please email me with full details and addresses at complianceresidential@sequencehome.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleCompleted on my sale last week and was particularly impressed by Sayde and Leal. Leal updated me regularly and did a fantastic job of chasing things up.
Laura · 16 October 2025
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled to hear that Sayde and Leal provided you with excellent customer service during your sale. Our team takes pride in keeping clients updated and ensuring a smooth process. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
Googledid my mortgage through Jamie at Fox & Sons, absolute pleasure to deal with from start to finish, very professional and kept me updated throughout the process. Got me the best rate available and secured the property I wanted for under the asking price. Wouldn’t go anywhere else for any of my Mortgage needs
Benjamin · 3 October 2024
Agent replied · 24 October 2024
Thank you so much for your fantastic 5* review Benjamin! We're thrilled to hear that Jamie provided you with such a professional and enjoyable experience. Kind regards, Lucy, Customer Relations Team
★★★★★ 1/5
GoogleOver valued my flat on purpose to try and get me to list it with them, provided no evidence for the valuation they gave unlike other estate agents. Asked them to remove my number and records from their system yet the still try and call me every single week and leave voicemails despite me blocking their number. LEAVE ME ALONE.
Edit 11/12/2024: still absolutely harassing me with voicemails, absolutely crazy, do not ever give your number to these people and if you have then consider contacting your network provider to block them.
Shawn · 12 December 2024
★★★★★ 5/5
GoogleCouldn’t have done it without the expertise and professionalism of Jamie. He made what we thought would be a very stressful process for us, a really pleasurable one. Ontop of already being pleased with the service, he even helped negotiate my purchase and saved me 35k. Strongly recommend.
Owyn · 18 October 2024
Agent replied · 24 October 2024
Many thanks Owyn for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAston and his team did a fantastic job selling our house. The communication, customer service and support was excellent from the very beginning. Gemma arranged our mortgage was professional and extremely helpful and is a true asset to the Fox & Sons team. Our whole experience with Fox & Sons was great and we would absolutely use them again.PositiveResponsiveness, Quality, Professionalism, Value
Mario · 25 August 2022
★★★★★ 5/5
GoogleHad Jamie as my financial advisor through Fox and Sons and would highly recommend. Made everything as easy as possible and was always responsive to emails and messages. Very happy with the mortgage I’ve had agreed.
Charlotte · 17 October 2024
Agent replied · 24 October 2024
Thank you so much for your wonderful 5* review Charlotte! We're thrilled to hear that Jamie made the process easy and was responsive to your needs. We're glad you're happy with your mortgage. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleAston and his team were great, we purchased during a very difficult time just before Lockdown and came out the other side! The team, including Alan Blythe on the financial side, managed a very rocky path to completion with professionalism throughout. We would definitely recommend them and look forward to doing more business with them in the future.PositiveResponsiveness, Professionalism
Liz · 14 June 2021
★★★★★ 5/5
GoogleAfter previous bad experiences with mortgage advisors, Jamie completely turned around my options. He was fantastic from start to finish and was always around to answer any of my questions.
Luke · 5 December 2024
Agent replied · 11 December 2024
Thank you for your glowing 5* review Luke. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOutstanding service provided by Jaime Turner with our mortgage application and helping us finding the right home. This gentleman deserves a big fat bonus this year. Donis & Eva
Donis · 19 October 2024
Agent replied · 24 October 2024
Hello Donis,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Jaime provided outstanding service with your mortgage application and home search. Your kind words mean a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
Googlegreat advisor, he took me through the whole process which helped me out so much ! Recommend him to anyone out there looking for their first property
Maddy · 3 October 2024
Agent replied · 24 October 2024
Many thanks Maddy for taking the time to leave us your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI couldn't speak more highly of Zoe from Fox & Sons Preston Road. She went above and beyond to make sure my sale of my property was as stress free, for myself, as possible.
Always keeping me up to date during the process and handling complications efficiently. She is a real asset and credit to your company.
I would recommend her to anyone and wouldn't hesitate to use her again.
Tracey · 14 June 2023
★★★★★ 5/5
GoogleI had a great experience with Fox & Sons Preston Park. The whole team were great especially Abbie who was always helpful - I felt very looked after.PositiveProfessionalism
Mita · 14 June 2022
★★★★★ 5/5
GoogleWe had such a positive experience being shown a property by Abbie Redman. With other estate agents we have often come away from a viewing feeling like we were a bother to them with our questions, as many have come across as disinterested in us and unapproachable. With Abbie it was totally different - she was so nice and chatty and warm as soon as she welcomed us in - quite a skill with a mask on! She made sure she offered information, gave time to answer questions and seemed genuinely interested in us as people and what we were looking for in a house. I don't normally write reviews, but felt I had to as she really changed our perception of estate agents.
Disclaimer:
Charlotte · 14 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.