Cubitt and West East Sussex reviews

★★★★★ 5/5

Google

Only positive things to say about this agency, the agent was lovely, the branch manager was lovely. And best of all, the progressor Garry was fantastic. Our house purchase was delayed a fair bit due to various circumstances through no fault of the agency, however, Garry was on the ball almost daily for 4 and a half months continually updating us and continually chasing relevant parties. If it wasn't for Garry, we'd probably still be waiting. Thank you so much Garry, you're a star! We've dealt with other agencies in the past, and we'd often find ourselves waiting for responses, but this progressor service is unmatched.

Adrian · 15 November 2025

★★★★★ 5/5

Google

After a year of nothing, we swapped agents (to Cubitt and West, Crowborough). Market conditions made getting people through the door difficult. The decision was made to auction the property. This came with it's own legal team. Once sold the people started the legal-stuff. The initial 3 months deadline soon became six; without our sales progressor (Garry Wheeler) I think we'd still be going through the paperwork now. Did the legal team of three chase? Yes, but after Garry did. Did the legal team know what was going on day to day? No they never seemed to be upto date, but Garry was. Did the legal team write every week and after any movement, no. But Garry did. Garry always returned our calls same day and made it feel like you were the only property he was dealing with. Professional, personal and all in all, a nice bloke. Thanks Garry!!

Graham · 23 April 2025

★★★★★ 5/5

Google

I would definitely use John and his team again - we changed to Cubitt and West from another agent as they were not finding any potential buyers for us - once we changed, we got quite a few suitable viewings and we accepted an offer and are now looking forward to moving to our new house. Cubitt and West are very passionate about what they do and are on the ball so to speak which is definitely not always the case with other agents! We will be using them again next time.

Nicholas · 16 April 2025

★★★★★ 5/5

Google

I can't recommend John and his team highly enough. After a terrible experience with another local agent with my house sale John restored my faith in Estate agents. John is honest , diligent customer focused, reliable and efficient. Marie and Charlotte did most of the viewings, they were polite friendly and professional and always gave feedback in a timely manner. As John has got me to my forever home I won't need his services again but he is the only agent I would recommend to friends and family.

Heather · 16 April 2025

★★★★★ 5/5

Google

We have just purchased a house that was sold through Cubitt & West Crowborough and have been extremely happy with the experience. We especially want to thank Garry Wheeler, the sales progressor. We had a fairly long chain with multiple hold-ups and issues and Garry was always on the case chasing the various parties involved and keeping us up to date on issues and progress. One party in the chain came close to pulling out, but we managed to exchange on time and Garry played a big part in making that happen. We also want to mention Marie and John, who were great from the moment we called them to view the property until we had our offer accepted.

R · 14 March 2025

★★★★★ 5/5

Google

Garry Wheeler was our sales progressor at Cubitt and West for the sale of our property. Garry was brilliant, keeping us up to date every week (often more than once a week) on the progress of our chain - both sale and purchase - contacting solicitors and estate agents along the chain. Garry was always easy to get hold of by phone or email and always replied/called back promptly. It was great knowing that there was someone supporting us in the buying and selling process and 'in our corner' fighting the inevitable battle with solicitors to get the paperwork complete for exchange and completion. Moving house is always stressful and completion always takes longer than expected, but having Garry to support us in the process significantly reduced the stress and frustration. Marie, Sophie and John in the Crowborough Branch were great too; honest, trustworthy, approachable, efficient and always willing to help. They were easy to contact and returned calls and replied to emails promptly. During the viewing process they got lots of viewings booked in and always found out the buyers situation (on/not on the market/under offer/cash buyer etc.) This information was very important to us. The online platform was easy to access and use to, view all viewings booked and the feedback from the applicants. We used Cubitt & West for our last sale and purchase and had no complaints then (12 years ago) which is why we used them again this time. They did not disappoint and we would not hesitate to recommend them. Thank you to Team Crowborough & Garry! Thanks to you we will be in our lovely new home next week :-)

Wendy · 5 March 2025

★★★★★ 5/5

Google

Cubitt and West provided a really excellent service for the sale of my mother's house. I would like to express my personal thanks to Marie who really went the extra mile in helping and guiding my mother through the whole process. Also thanks to sales progressor Garry for his hard work.

Neil · 15 December 2025

★★★★★ 5/5

Google

Absolutely brilliant service - the house sold before it even officially went to market. Everyone at the Crowborough Office was really helpful and always available by phone if we had any queries. The Sales Progressor, Veronica, was amazing, keeping us informed at all times and going over and above in order to expedite the sale. We would definitely recommend Cubitt and West.

Amanda · 16 April 2025

★★★★★ 5/5

Google

John Furber and his team gave us excellent service in selling our property. The sale took place in challenging market conditions and John gave straightforward information regarding pricing and demand and kept us in touch as potential buyers viewed. Once a buyer was found, Veronica was assiduous in progressing the transaction despite one wobble in the chain along the way.

Ian · 16 April 2025

★★★★★ 5/5

Google

John and all his team were absolutely amazing and highly professional - giving us the best advice especially when we experienced difficulties in achieving our sale. I can honestly say that they were so supportive, and really kind to us and were constantly on hand to offer advice and to listen to us. We felt that without them we would not have achieved our sale and move and we could not praise them enough. If there were 10 stars for the best service they would get it and more. Not only John as the manager, but Jordan was incredible to us and Marie and the other staff were all so thoughtful and considerate and by far the most professional team we could have hoped for. Thank you guys. You really are the best!

Karyn · 16 April 2024

★★★★★ 5/5

Google

I am so thankful to John and the team for finally securing my home managing a very difficult sale. John and Charlotte were so helpful and without their experience and help it would not have been at all possible. Fantastic service, and they are always there to answer questions and much need advice I cant recommend them enough and I would only use them in the future - I've told all my friends and family too. In this stressful time when moving house it was SO lovely to have John and his positive solutions and Charlotte and Veronica to reassure and assist.. 10/10

Amanda · 16 April 2024

★★★★★ 5/5

Google

I spoke recently with Charlotte and John at the crowborough branch. I cannot recommend Charlotte and her team enough, Charlotte was the first person I spoke to an explained my situation too, she was incredibly lovely and understanding answered all of my questions and was so thorough. I felt really at ease after. John was also just as wonderful and friendly when I spoke with him. The team honestly couldn't do more for you and seem to really care about your move!

Poppy · 16 April 2024

★★★★★ 5/5

Google

I have had an excellent experience with Cubitt & West Crowborough office in the sale of our property. It has been a long journey but despite huge market changes, the loss of my father making it a probate sale, the team have been wonderful. I especially thank John, Marie, Emma, Jordan and Charlotte, who always answered calls or replied quickly, were very sympathetic to my situation and helped me to navigate these complex situations. I would certainly recommend anyone to use them.

Derek · 16 April 2024

★★★★★ 5/5

Google

We had listed our property with another estate agents for 5 months receiving 1 viewing over that whole time. The other estate agents told us we need to drop the price which was simply not the case. I then spoke with John who we decided to move with to sell our property. Before we had even gone live on Rightmove he had actively called round and booked in 2/3 viewings for that weekend. We was then under offer and agreed for a price we was very happy with by that Monday. When I am looking to sell again my first call will be to John. Fantastic service and great communication throughout from John and the whole crowborough Branch. Highly recommend. Thanks again John and team.

Matt · 16 April 2024

★★★★★ 5/5

Google

Recently viewed a property through Cubitt & West and had a great experience. Marie and Sophie were both really helpful, friendly, and professional throughout the process. Made everything smooth and easy and highly recommend!

Owen · 16 October 2025

★★★★★ 5/5

Google

Cubitt and West were brilliant during my search for a property. I had very limited time in which to buy but these guys went over and above to help me (even though we couldn't get past the post on a sale), this was mainly down to me. Just want to say a big thankyou to Marie and Sophie I believe it was who helped me a great deal. Talked me through all the processes and did everything they could to put me in my next home but it wasn't to be this time. Thank you ladies.

NICK · 16 October 2025

★★★★★ 5/5

Google

Can't thank John Charlotte and Emma enough for their help during my buying process. Although they wasn't my estate agent they was my sellers they treated me with so much kindness and patience. Always able to speak to them nothing was to much to ask even when my buyer looked like they was going to pull out last minute they was trying their hardest to get this resolved. And even on the day of exchange, they went above and beyond. They are a great team who genuinely care and have great estate agents and recommend them to anyone looking to buy or sell a property. Thanks again Daniel & Tricia

Georgia · 19 October 2023

★★★★★ 5/5

Google

I recently bought my house through Cubitt and West Crowborough. John and his team were always so helpful and friendly. John regularly checked in with me with progress, and if I called him he always answered my queries or found out and came back promptly. He chased solicitors when needed and was always professional and friendly. I would really recommend John and his team, thank you for all your help. Hannah

Hannah · 16 April 2024

★★★★★ 5/5

Google

We didn't sell or purchase through Cubitt & West but we had a great experience with their pro-active approach in our search for our next house. Marie and Charlotte both came to us on numerous occassions with properties and options. It's clear they are doing the very best for their Vendors and actively reaching out to us with options and considerations. Thanks Marie and Charlotte - appreciate your help and advice.

Alex · 16 April 2024

★★★★★ 5/5

Google

I had a very smooth and easy process with Cubitt and west crowborough. Marie Clarabut & Veronica were very competent and friendly. They always were quick to respond to queries. As a first time buyer I was more than impressed. Thank you all for your help !

Drew · 16 April 2025

★★★★★ 5/5

Google

Had a brilliant experience buying a house with Cubitt & West in Crowborough. Marie did an amazing job presenting the property and giving us as many informations as possible John was so responsive and so professional, he went above and beyond to keep us informed along the way We were really happy with the service that we have received from the whole team at Cubitt & West Thank you!!

Musat · 16 April 2024

★★★★★ 5/5

Google

We will always be grateful to Cubitt & West for the time and support they gave to us when they sold our flat. John is always positive and enthusiastic and Marie, Charlotte and Jacky are always knowledgeable and kind. We thank them for their patience and consideration and we recommend their service to everyone selling a property in Crowborough. We wish them 'Good Luck!' for the future.

D · 16 April 2024

★★★★★ 5/5

Google

Very pleased with the service provided by the team. Mum's property wasn't the easiest to sell, being a little old fashioned, but the staff were undeterred, and the viewings kept coming. All the staff were great, especially Marie who went the extra mile to help my elderly Mum, and Jordan - a lovely young man, with a positive and caring attitude. A credit to his employers.

Fiona · 16 April 2024

★★★★★ 5/5

Google

Massive thank you to John, Marie, Jordan and Team!! I couldn’t have asked for more… I felt looked after every step of the way and they definitely went the extra mile for me. I would recommend them hands down if you are considering selling your house and are looking for a caring estate agent in Crowborough. You have a complete team looking after you not just one point of contact and that makes such a difference! Thank you again it was such a great experience I will definitely use you again if I decide to move in the future.

LS · 16 April 2023