Trusted Agent profile · Lewes
★★★★★
1,813 reviews across 2 platforms
78-79 High Street, Lewes, BN7 1XN
Part of Cubitt and West, see every office.
Cubitt's office in Lewes, at 78-79 High Street, is rated 4.7 out of 5 across 1,813 reviews on two platforms, including 95 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Cubitt and West hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lewes.
Every review we hold for the Lewes office, from every platform, shown as written. First names only.
5/5
TrustpilotExceptionally attentive and helpful
Abbie was exceptionally attentive, knowledgeable and helpful throughout the process of appointing a tenant. I can highly recommend my experience of Cubitt & West thus far!
Good Morning Anthony,Thanks for your review, we're delighted you're happy with our service. We'll pass on your kind words and recommendation to Abbie and the team.Thanks again,Cubitt & West
4/5
TrustpilotHighly recommend
I had previously purchased a flat through Cubitt & West (Southsea) so when it came to selling our house they were the obvious choice after a positive experience first time round. They were always very communicative and Julie was instrumental in liaising between all parties to ensure we reached a completion date.
Good afternoon Beth,Thank-you for the kind words about the Southsea office of Cubitt & West and Julie, our Senior Sales Progressor. I will be sure to pass them on.Also just a quick note to say that currently, every Valuation that we attend, we are donating £100 to Barnardo's so if you know of anyone that needs a valuation or would like to help us raise money for a worthwhile cause- please spread the word!Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotGreat Experience
My partner and I went through Cubitt and West for our first property purchase. Julie Bramble was our sales progressor and was really helpful throughout the process, keeping us updated on any developments and always really polite and friendly. We would recommend C&B, as well as Julie, for anyone looking to purchase a property as well - the experience was really positive.
Good afternoon Kate,Thank-you for your kind words about our Senior Sales Progressor, Julie. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
1/5
TrustpilotI had a very unpleasant experience with…
I had a very unpleasant experience with the senior sales representative, Roanna Tyson (SM2).Despite reaching out for clarification on a few questions before potentially making an offer on an $700K house, her attitude was extremely disrespectful and made me feel unwelcome. Even though English isn't my first language, I believe that doesn't justify being treated poorly. It's disheartening to receive such treatment, If she didn't know the answers or didn't want to assist, a polite response redirecting me to another resource would have been appreciated. Her dismissive attitude and lack of professionalism left me feeling frustrated.This is exactly what she says ‘just let me know whether you put offer or not, we have received four offers already, so don't waste my time, your questions is back and forth” my questions only took her like 5-10 mins regarding some walls and structural issues around the house. I'm truly taken aback by the poor quality of customer service from this country's sales representatives. Dealing with such a disrespectful individual is incredibly disheartening. If Roanna Tyson harbors any biases against foreigners, I would much prefer she refrains from contacting me altogether. I'm not here to endure disrespectful treatment; I simply want to purchase a house. If she's unwilling to assist me respectfully, then I see no reason for her to contact me at all.
Dear Ruby,Thank you for taking the time to leave a review. We're sorry to hear how disappointing your experience has been and how unwelcome you've felt, we would like to assure that this is not how we expect any of our customers to be made to feel. We are keen to discuss your experience and would appreciate if you could reach out to our customer support team on: 01702 540802 or at customer.support@arunestates.co.ukKind regards,Cubitt & West.
5/5
TrustpilotMoving to Woodingdean
A huge 'Thank You' to Steve, Sarah and Barbara @ Cubitt & West Woodingdean branch for our move down to the coast. Faultless throughout the process of the purchase side of the exchange which they were only were involved in throughout. There was a frustrating delay finalising the exchange and moved out of old house on morning of moving day and after driving to Woodingdean with usual solicitor issues we couldn't officially have the keys for another hour or so, but Barbara was lovely offering a hot cuppa to keep us going, who was also enjoyable to be with showing us other houses throughout our search until we found the one for us! Easy comms and pleasant to deal with throughout
5/5
TrustpilotThank you!
I can’t thank or recommend Madi at Lewes Road Cubitt & West enough! I have just moved into the flat and Madi ensured to make the whole renting process, from start to finish, as easy as possible for me. She has always been super approachable and available to answer many questions and emails that I had over the past few weeks.
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotWoodingdean sale
We sold our house in Woodingdean in December '23 and Steve Clamp and Sarah Haskell and team were very helpful. Things slowed down a little bit once it moved to the Sales progressor but we got there and the buyers were able to move in by Christmas so we kept to our timeline. We felt that we were given good advice throughout and dealing with Cubitt & West was easy and pleasant, so much so that we have already recommended them to neighbours.
5/5
TrustpilotREAD FIRST
This is solely based on Steve (not the new manager) and Sarah who have been awesome from start to finish. I had a tricky sale which went on for months and it nearly all fell though. Everything went ahead but the new manager who I’ve never met who took over from the original Steve turned up to my house while I’m moving out and had the audacity to tell me I’m breaching the contract and needed to be out the property in 5 mins! I was taken aback by how rude he was so based on this I’ll give Sarah and the original Steve who has now left the 5*. Rating but after meeting the new manager I can only say good luck to the people who have to work with him because Hes not a nice person and unfortunately I will not be using cubbit and west for my next sale due to this new manager he shown his true colours AVIOD!
5/5
TrustpilotExcellent Service!!!
Zoey was a pleasure to deal with and a credit to the company! She stayed in constant contract throughout our house search, was professional and went above and beyond to ensure we found our house. I would 100% recommend Cubitt and West and will personally use them in the future, if we are ever selling again.
Good morning Kym,Thank-you for your kind words about the Portsmouth office of Cubitt & West and in particular Zoey. I will be sure to pass your comments on.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotWhat a great service!
After buying our flat, the letting team at Cubitt & West (especially Ciaran Street), went out of their way to help us get everything ready and then find the right tenants for us quickly and with no fuss. They were more than happy to answer all our questions (and there were many) and worked with us to make the whole experience so much easier, especially as we are not in the country. A fantastic job, very well done, so nice to know that such a great service is alive and well - thank you Ciaran, you’re a star!
5/5
TrustpilotCubitt & West team effort
Richard and his team understood our needs and were helpful throughout the sale process in a difficult market. Communication was excellent. They achieved a sale where others had failed.
Hi Neil,Thank you for your kind words about our Arundel branch. We're delighted to have provided you with an excellent service.Best wishes, Cubitt & West
5/5
TrustpilotBecky was amazing from start to finish
Becky was amazing from start to finish. This was my first experience renting and she made me feel so comfortable and made the whole experience smooth sailing from start to finish. She was professional and friendly, and made me feel completely at ease at what was a difficult time for me. Can’t thank her enough! :)
Good afternoon Kat,Thank-you for your kind words about the Portsmouth Lettings team of Cubitt & West and in particular Becky. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotAmazing service
Amazing service, they dealt with the sale of my main property which achieved well over the asking price. They also dealt with some hiccups at the first buyers end and simply replaced with a new buyer at the same sale price. They are currently dealing with the sale of my rental flat in a difficult market and continuing to bring viewers in at a tricky time of year. If that wasn’t enough they also managed to find me a new home in the road I wanted to be in and the condition I was seeking. Suffice to say I am super impressed with the efficiency, tenacity and ease of service from Eloise, Alice, Jess and the team and I would not hesitate to recommend them for your sale or purchase. Top drawer!
5/5
TrustpilotHeidi and Stef at Cubitt & West in…
Heidi and Stef at Cubitt & West in Ashington were absolutely fantastic. Their service was so efficient and professional. They were the saving grace in what became a quite stressful last minute same day exchange/completion property purchase. They provided so much needed support, we were so grateful to them. Thank you so much and would highly recommend selling a property with them.
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
4/5
TrustpilotCommunication is key! others could learn a few things from Mark :)
Not a great start, Cubitt and West the initial agent did not communicate very well, or return our calls. However what a turnaround 5star Excellent service from Mark Pelley. Mark is experienced professional, courteous who always follows up enquiries via email or telephone. Mark made the very stressful experience easier. Thank you so much! Looking forward to receiving our keys.
Thank you for leaving us your feedback! Best wishes,Cubitt & West
5/5
GoogleMax and Fred have been brilliant, would recommend to anyone needing to sell a property in Lewes, both are very knowledgeable but most importantly their communication has been great but also honest which is hard to come by.
Good morning Louie, Thank you for taking the time to share your experience with Max and Fred. We appreciate your recommendation and generous feedback. Best wishes, Cubitt & West Lewes Estate Agents
4/5
TrustpilotThank You Julie
Special thanks to Julie Bramble for her patience and help during the recent sale of my property. She was always available to take any questions and dealt with all matters so efficiently. She kept me going through a bit of a rough ride. Everything was much appreciated.
Good morning,Thank-you for your kind words about our Senior Sales Progressor, Julie - I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
2/5
TrustpilotDisappointed with this estate agent.
Disappointed with this estate agent.Usually takes 12 to 15 calls to get through to the office dealing. They have a central sales team, but all they do is try to get someone at the branch you tried to contact, to call you back.Cannot recommend Cubitt and West, unfortunately and suggest you go to another large agent like King and Chasemore (I've used this firm before and they're in a different league).
We are very sorry that you found it difficult to contact our Arundel branch and apologise for any inconvenience this caused. Unfortunately we have been unable to identify you as our customer from the name provided and we have not received a response to our request (through Trustpilot) for more information. Please contact customer.support@arunestates.co.uk if you would like us to investigate your experience further. Thank you.Cubitt & West
5/5
TrustpilotGreat letting agent ! (Daniel)
From the very beginning of meeting our agent Daniel, we received a very warm welcome. He was very kind to us during the house viewing, we felt very comfortable in asking him any questions that we had. He also gave us our own time to view the house which I thought was really nice as it allowed us to take in the moment with our “future home”. Daniel was also very responsive with any form of contact whether this was a telephone call or an email. This was very helpful for us during the whole process as we knew he was an email away. He also made sure to keep updating us with the process from the landlord to the referencing company. This was very good experience for us!
5/5
TrustpilotThank you to Cubbit and West for…
Thank you to Cubbit and West for helping us find a move into our flat! A big thank you to Kamile for coming out yesterday to help me with the washing machine when even an electrician struggled to get it working 🙈Cubit and west couldn’t be more helpful 🙌
Hello Diane Katrina, Thank you for leaving us your feedback! Best wishes,Cubitt & West
5/5
TrustpilotHad the best experience with Cubitt and…
Had the best experience with Cubitt and West. Looking for a rental for the first time was a bit stressful but Abbie was fantastic from start to finish. Excellent communication via email and phone and always kept me up to date with progress on the chosen property. Would definitely recommend!
Good afternoon Hannah,Thank-you for the kind words about the Portsmouth Lettings office of Cubitt & West in particular Abbie. I will be sure to pass them on.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotExcellent from start to finish
I cannot fault Cubitt & West throughout the process of buying my first home, in particular Shaun Egan who was beyond supportive during a difficult process with solicitors. I received near daily updates from Shaun, regular phone calls, and constant support to chase the solicitors and speed up the process. He went above and beyond to help; I cannot recommend highly enough!
Hello, Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotSeamless process
I recently got a flat with Cubitt&West and it’s amazing. The whole process was fast and seamless. Special thanks to Olivia.
Hi Didi,Thank you for your kind words about our Arundel branch, and in particular our staff member Olivia. Congratulations on moving into your new flat, we're thrilled to hear that you had such a good experience with us.All the best,Cubitt & West
5/5
TrustpilotAlia was so helpful and really kept us…
Alia was so helpful and really kept us in the loop with the properties we were interested in. She also gave us some very helpful tips in purchasing our first home. Thank you!
Hi Averyl & DanThank you for taking the time to leave a review about Alia in our Cubitt & West Reigate office. We are so glad she was able to give you useful tips in buying your first home. We will be sure to pass on your comments to her.Best wishesCubitt & West
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Cubitt and West hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lewes.
