Trusted Agent profile
★★★★★
819 reviews across 1 platform
Harlands Park, Mallard Drive, Ridgewood, Uckfield, East Sussex TN22 5SR
Charles Church's East Sussex office at Harlands Park is rated 4.2 out of 5 across 819 reviews on 1 platform. The 819 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the East Sussex office, from every platform, shown as written. First names only.
5/5
TrustpilotI have found them to be very helpful…
I have found them to be very helpful and responsive to my queriesI highly recommend
Hi,Thank you for taking the time to leave us a positive review. We are delighted to hear that the team have been helpful and responsive, we will pass on these comments to the team.Best wishes,Eva
5/5
TrustpilotCHARLES CHURCH WOODBERRY HEIGHTS
We bought a home from Charles Church on their Woodberry Heights site. The support and help we have recieved during and after the purchase from the sales team and site manager has been amazing. If we had the money to do it all again we would not hesitate in buying another home with Charles Church. The home is beautiful and the finish exceptional.
5/5
TrustpilotStraight out of London
Moved into a new Charles Church home in Mascals Grange..the service since the start was great from the sales office to the on site team..we were especially pleased with Craig the senior site manager who ensured his team worked hard and had our property ready on time. Any issues and snags were dealt with promptly.
3/5
Trustpilot+ Nice houses BUT.....
+ Nice houses, lots of space, site managers can be helpful- People who built the houses have the attention to detail of a blind chimpanzee. Appallingly slapdash with no quality control. Expect the customer to do their quality control. Quite good at fixing the snags but shockingly bad at building the houses with any degree of care
4/5
TrustpilotThe Ridings
We brought a Charles Church house in The Ridings, Co Durham. Can’t speak highly enough about Sandy ( sales admin) who was on the ball at all times, helpful and very thorough. Love our house and any little snags were quickly sorted out by the team in Customer Care in Durham. Highly recommend the Charles Church team as professional and efficient. Thanks!!
5/5
TrustpilotSo far so good
So far so good . Purchase of new house went smoothly . Can’t wait to move in
Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Kind wishes,Lucy
1/5
TrustpilotVery poor quality of finish
Very poor quality of finish. I would not recommend to others to buy from this builder
I'm sorry to hear this, Hesham.I'm going to refer your review to our local team who can look into this for you.Kind regards, Sophie from Charles Church Homes
4/5
TrustpilotWarren Park Phase 3
Warren Park Phase 3 Bessacar, DoncasterHaving placed a deposit on a Hadleigh house based on sight plan only we are pleased with the help and support we have received so far from Nicola - Sales advisor. This is just the beginning of our exciting new home journey. Pat & Andrew.
5/5
TrustpilotExcellent
Excellent, helpful and friendly service from start to finish.
Hi Christine.Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes,Mia
5/5
Trustpilotpolite
polite, efficiency service
This is great feedback, thank you!Best wishes, Zoe
5/5
TrustpilotVery helpful and efficient staff in…
Very helpful and efficient staff in show office
Hi Rosalind, We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes, Ada
2/5
TrustpilotIt’s true what they say
It’s true what they say , once your moved in no one cares about any problems you may have from broken appliances to incorrect fittings to shoddy brickwork , the list goes on and on and literally no one cares ; priority building new houses as fast as they can, BEWARE before you invest in Charles church
5/5
TrustpilotFriendly and explained in details while…
Friendly and explained in details while home demonstration.
We are pleased that the team have been friendly and professional. We wish you all the best in your new home.Best wishes,Eva
5/5
TrustpilotGreat salesman very quick process very…
Great salesman very quick process very efficient
Hi Loren, Thank you very much for your great review! Best wishes,Kat
5/5
TrustpilotExcellent service
Friendly and efficient. The communication was excellent and everything was organised.
Dear Georgina, Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the team at Mulberry Grange.Best wishes, Ada
5/5
TrustpilotExtremely helpful at all stages from…
Extremely helpful at all stages from initial reservation to final completion.
Hi Donald,We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes,Kat
5/5
TrustpilotIt’s great and fantastic
Excellent I really appreciate Thankyou
Hi, We always hope to receive this kind of feedback, thank you for sharing. Best wishes,Kat
1/5
TrustpilotVery poor buying process
Very poor buying process. Our reservation was abruptpy cancelled during the latter stages of the purchase, after significant outlay, after they failed to communicate between themselves (the site, their head office and their conveyancer) to update each other on progress made. An expensive experience and a crazy decision on their part.
5/5
TrustpilotMorley Park Plymouth
We are due to move in next week to Morley Park in Plymouth and so far I can not fault Kate in the sales office. She has gone out of her way to help us, even on her days off and annual leave. I can’t say it has been easy but Kate has definetly supported us.
4/5
TrustpilotToo Early for Accurate Evaluation.
So far my dealings with Charles Church have been positive. The sales executive has been very helpful and thorough. However, an accurate review can only be possible when the quality and finishing of my new home has been inspected after it has been built.
1/5
TrustpilotI regret the purchase
I regret the purchase. Poor quality build. No quality inspection done when I fed back to NHBC some one called me and asked the reason for the feed back. She gave me her contact details but there after never heard from the same person. I am still struggling to get things sorted out.
1/5
TrustpilotStill waiting……tick tock tick tock
Still waiting……tick tock tick tock…..absolute dog crap of a company!!!!! DO NOT BUY FROM THESES OR PERSIMMONS (Same company!
1/5
TrustpilotI moved into my home some years ago
I moved into my home some years ago, and I have to say the standard of workmanship is poor at best, we have had numerous issues that are still to be rectified, and the customer Service is none existent.Try another builder if I was you.
5/5
TrustpilotExcellent
Excellent service Excellent house very happy family.
Hi,Thank you so much for taking time to leave your review, we really appreciate it. We are pleased to hear you have had a positive experience.Best wishes,Kat
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charles Church's East Sussex office has 819 reviews across 1 platform: 819 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Charles Church is rated 4.2 out of 5 across all 819 reviews, checked 9 October 2026.
Charles Church, Harlands Park, Mallard Drive, Ridgewood, Uckfield, East Sussex TN22 5SR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.