5/5
TrustpilotNew Build Property
From start to finish I have been thoroughly impressed with the service and care provided by Charles Church and the property was built / finished to a satisfying high standard. I would highly recommend them.
Trusted Agent profile
Charles Church reviews
★★★★★
819 reviews across 1 platform
Harlands Park, Mallard Drive, Ridgewood, Uckfield, East Sussex TN22 5SR
Charles Church's East Sussex office at Harlands Park is rated 4.2 out of 5 across 819 reviews on 1 platform. The 819 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the East Sussex office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotPoor customer service
On top of poor quality of build the customer service is poor. Reported water logging in garden due to drainage no one turned up till date.Turn around time and responses are poor. Don't care about you after the sales. Very stressful journey with the builder.
1/5
TrustpilotPoor drains work has flooded my garage
Poor drains work has flooded my garage. Local firm investigated with camera. They've covered up under ground work and no customer services. only an online "query" form. 3 weeks, no response. They have tens of sales lines, but no customer care.
1/5
TrustpilotWaiting for a reservation refund for…
Waiting for a reservation refund, for the last 1 month tried to call many different numbers no one knows what they are doing. When it comes to taking money they are very very quick
1/5
TrustpilotSTILL WIATING....................
STILL NOT CONTACTED US.........FULL OF BS THIS COMPANY
1/5
TrustpilotWorst decision ever made to buy from Charles church
Disgusting customer services.Worst ever director for Midlands, not approachable and never get any replies. Massive amount of cracks on rendered wall and never rectified.Worst brickworks. After sales is disgusting.
1/5
TrustpilotUnable to get an appointment to view…
Unable to get an appointment to view any properties, having requested an appointment on line. I received no responce, multiple telephone calls and messages left on the answerphone no responce, disgracefull company
5/5
TrustpilotPurchased a Charles church house in…
Purchased a Charles church house in September and hardly had any issues which is unusual for a new build! Such a great size with brilliant sized bedrooms compared to other new builds! X
5/5
TrustpilotRecently moved to a Charles Church…
Recently moved to a Charles Church property at Westvale Park. The developers have been brilliant, only a very few minor cosmetic snags which were resolved straight away. Would 100% recommend.
1/5
TrustpilotThe Lancasters, Waterbeach
I'd give them zero stars if I could. Absolute disgrace the standard of the workmanship, customer service, everything. Do not buy a Persimmon / Charles Church home - end of.
5/5
TrustpilotGreat service and very friendly staff.
Rating only, no written review.
Agent replied · 4 June 2026
Thank you for your kind feedback. We are pleased to hear that you experienced great service and found our team to be friendly and helpful. Your comments are greatly appreciated and will be shared with the team. We hope you continue to enjoy your home and thank you for taking the time to leave a review. Lucy
5/5
TrustpilotSo far so good!
Kate in the sales office has been helpful from day one!We have not yet completed but should be in the coming weeks. All happy so far.
1/5
TrustpilotTrying to get answer back from charles…
Trying to get answer back from charles church is unbelievable. Being waiting for a month for a issue with drains. Still have heard nothing.
5/5
TrustpilotExcellent customer service attention to…
Excellent customer service attention to detail and great updates on builds
5/5
TrustpilotHelpful Staff
No issue. Helpful staff and really good service.
5/5
TrustpilotFrank was amazing
Frank was amazing!
Agent replied · 25 December 2025
Hello Louise, Thank you for leaving us your review. We would really like to share this with the correct team and would be grateful if you could respond to Trustpilots request for further information and provide your plot number and development. Best wishes, Ellie
1/5
TrustpilotUnfortunately I have one of their…
Unfortunately I have one of their houses. Premium price...inferior product. Think again before parting with your cash.
4/5
TrustpilotMe and me mum go here
Me and me mum go here. Excellent service of the priest.
1/5
TrustpilotThink these 5 star reviews may be bogus…
Think these 5 star reviews may be bogus call me cynical( employees)?
5/5
TrustpilotVery good job.
Rating only, no written review.
Agent replied · 26 December 2024
Thank you Olaf, we shall pass on your comments to the team who will be thrilled.Holly
5/5
TrustpilotExcellent customer care
Constant feedback
Agent replied · 27 October 2024
Dear Emma,We are delighted with your review, thank you.Lucy
5/5
TrustpilotALL WENT AS PLANNED
Rating only, no written review.
Agent replied · 27 October 2024
Hi Kenneth, This is a great review, thank you.Best wishes,Kat
5/5
TrustpilotGreat and helpful staff
Rating only, no written review.
Agent replied · 27 October 2024
Good afternoon, your review serves as a great motivation for us to continue delivering outstanding service to all our customers, thank you!Rose
4/5
TrustpilotExplained the purchasing process well
Rating only, no written review.
Agent replied · 27 October 2024
Good afternoon, Thank you taking the time to write your review, it's always lovely to hear from happy customers.Best wishes,Rose
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Charles Church
How many reviews does Charles Church have?
Charles Church's East Sussex office has 819 reviews across 1 platform: 819 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Charles Church's rating?
Charles Church is rated 4.2 out of 5 across all 819 reviews, checked 9 October 2026.
Where is Charles Church's East Sussex office?
Charles Church, Harlands Park, Mallard Drive, Ridgewood, Uckfield, East Sussex TN22 5SR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.