Every review we hold for the Uckfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExceptional experience
All staff whatever dept.are always helpful and friendly.Quick to respond and will go the extra mile to help.The sales staff and the site staff are on hand for anything we need to know.We have been going through the buying process now for several months which is now coming to an excellent conclusion. John and Valerie Robinson
John · 3 November 2022
Agent replied · 12 June 2024
Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. I will pass your feedback on to the Whitworth Dale team, who will be thrilled. We wish you many happy years in your new home.Best wishes, Zoe
★★★★★ 5/5
TrustpilotAbsolutely outstanding
Mascalls Grange ….Absolutely outstanding! Sales team so helpful and knowledgable, have been kept up to date throughout the build with brilliant pictures and commentary. I have felt so well looked after and my journey to a new home has been faultless 😁
Julie · 9 December 2023
Agent replied · 12 June 2024
Dear Julie, Thank you for your amazing review and sharing your experience, we are so pleased that a lot of our key points which really matter to us have been recognised. We shall pass this feedback onto Mascalls Grange team who will be thrilled. May we wish you many years of health and happiness in your new home, once you have moved in.Best wishes, Lily
★★★★★ 5/5
TrustpilotHelen Sims Feethams Darlington
Helen Sims Feethams Darlington I have bought a ground floor flat in the feethams complex and have found it a very good experience. There were very few snags and these were sorted out by the sales department and site managers. I would recommend Charles Church to friends and family as I am very happy with my home.
Helen · 1 November 2018
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service for two men who have carried out work here in Northallerton. Quick and effective. Thank you for your help.
Joanna · 3 December 2024
Agent replied · 26 December 2024
Thank you for your 5* review following the recent work carried out at your home, it is much appreciated.Best wishes, Amy
★★★★★ 5/5
TrustpilotStraightforward purchase and process
Easy purchasing process. Everyone we met was polite and helpful. And any requests we had prior to purchasing and after were sorted quickly by the sales and site team.
HR · 13 August 2024
Agent replied · 24 August 2024
We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotMascalls Grange Paddock Wood.
Mascalls Grange Paddock Wood.Just had my home demo appointment … another excellent experience with Charles Church. Informative, relaxed, easy to understand and lots of care clearly going into the finishing touches. Really pleased with the service and attention to detail.
Julie · 12 January 2024
Agent replied · 12 June 2024
Hello Julie,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. I will pass your feedback on to the team, who will be thrilled.Best wishes,Emmy
★★★★★ 4/5
TrustpilotHarlands park uckfield Purchase of our new property…
Commencing from visiting the sales office and viewing the show house we have been very impressed with the quality and competence of staffAt our recent viewing of our future property we were very impressed with the member of staff who showed us around Overall to date we have been very impressed
Kristine · 29 March 2023
Agent replied · 12 June 2024
Dear Kristine, Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Best wishes,Ada
★★★★★ 2/5
TrustpilotCharles Church Homes Purchase
From the time of paying the deposit to moving in was a constant concern and delays. Staff turnover is high 3 Site Managers in 6 Months, 2 Sales People left the team. The quality of finish and workmanship is just not there.
Alan · 31 October 2023
Agent replied · 12 June 2024
Hi Alan, I am very sorry to hear that this has been your experience. Thank you for taking the time to detail your home buying journey. I'm going to share this with the regional team and ask that they make contact with you.Best wishes,Mia
★★★★★ 5/5
TrustpilotAftercare
Great follow up from CC - check in at day 3 and 7 as promised. Didn’t feel like they were just ticking boxes, genuine questions around how we were settling in etc. Fantastic! Site Manager also brilliant, approachable and gets the job done!
JESSOP · 5 October 2023
Agent replied · 12 June 2024
Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that the team have been paramount in making your home buying journey a fabulous experience and we shall pass on your comments as they'll be delighted.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotGreat company to buy from
We moved in on the day we were told from the start, the house is fab and we loved the little touches like a hamper given to us in the handover. The office staff and site staff have been amazing
Debra · 14 December 2023
Agent replied · 12 June 2024
Hello Debra,Thank you for your wonderful review and a huge congratulations on your new home! We will pass on your comments on to the team who will be delighted. Wishing you many years of memory making in your new home.Best wishes,Emmy
★★★★★ 5/5
TrustpilotWell happy with service and the apartment.
Very good customer service, happy with apartment too, even if I had minors issue with apartment they fixed it quick.
Mr · 7 December 2024
Agent replied · 12 June 2024
Good afternoon, Thank you for sharing the start of your experience with us. We’re thrilled to hear of the excellent service you received from Margaret, she will be delighted when we share your kind words. Best wishes,Rose
★★★★★ 5/5
TrustpilotConscientious Employee
Mick attended to undertake maintenance and repair activities at my home. He was very professional, thorough, proficient and hard working. Very happy with his service.
Sherin · 18 September 2024
Agent replied · 27 October 2024
Hello Sherin,Thank you so much for your comments. Mick takes great pride in delivering exceptional service to ensure our customers are happy with the results, your feedback is testament to this. We shall pass on your comments. Best wishes,Emmy
★★★★★ 5/5
TrustpilotCharles Church ..Cottingham! East Riding ! Linda is a legend!
Charles Church ... my husband and I visited Linda at Castle Grange, Cottingham, East Riding. All I can is that Linda went above and beyond her duties to help us. She’s an absolute credit to Charles Church. Thank you Linda for helping us at every opportunity! Please look after your staff Charles Church!
Suse · 14 November 2019
★★★★★ 5/5
TrustpilotGas hob fitting
Ozzy came to replace a gas hob at my house on the Furlongs estate and did a very efficient job. Thank you!
Justin · 31 October 2024
Agent replied · 26 December 2024
Thanks very much for a great review, we shall make sure Ozzy gets to see this.Holly
★★★★★ 5/5
TrustpilotCharles Church, Trevelyan Grange
We are thrilled with our new home on Trevelyan Grange. Our property is finished to the highest standards and the workmanship throughout is superb. From Sales through to site manager and tradesmen, the Charles Church team have been fantastic. We would highly recommend purchasing a property on Charles Church's Trevelyan Grange site.
Susan · 9 December 2022
Agent replied · 12 June 2024
Dear Susan, Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes, Ada
★★★★★ 5/5
TrustpilotMoving in day was great
Mascalls Grange, Paddock Wood.Moving in day was great, so welcoming and I received a lovely 3 day check in. I’ve got the usual snagging bits for a new home but the team are very understanding and responsive.
Friend · 25 January 2024
Agent replied · 12 June 2024
Hi,Congratulations on the purchase of your new Persimmon home and many thanks for taking the time to leave a 5* review with regards to the team at Mascalls Grange. . It's always great to receive such positive feedback and I will pass on your lovely comments to the team who will be thrilled.Lucy
★★★★★ 3/5
Trustpilotshabby work ethics
charles church often reply and rectify most items on the snagging lists, but to leave a 3 brick wide gap for 12 months in a shared fence atop a wall then nail a board to fill a gap actually beggars belief - very shabby and unprofessional .
Steve · 11 May 2023
Agent replied · 12 June 2024
Hi Steve,I am sorry to hear of your experience. We take all feedback seriously and we will pass this on to the team for them to review.Best wishes,Eva
★★★★★ 5/5
Trustpilotwould Highly recommend
I would Highly recommend charles church, they have been very professional. and their customer service has been excellent.
Mr · 17 December 2024
Agent replied · 26 December 2024
Hi Fraser, Thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over to the team, they'll be delighted.Best wishes,Mia
★★★★★ 5/5
TrustpilotGeoff and Brian did a fabulous job…
Geoff and Brian did a fabulous job finishing off my kitchen units, and we are very pleased with the work completed.
Simon · 30 October 2024
Agent replied · 12 June 2024
Dear Simon, We are so pleased to hear that Geoff and Brian have again delivered high quality workmanship. We shall make sure they get to see your comments, thank you.Lucy
★★★★★ 5/5
TrustpilotRectifying defects and shrinkage
Ken L. & Zoltan have been at our property rectifying various small defects and have done so professionally and to a high standard. They were respectful of our property and furnishings and to us in communicating what they were doing.
Richard · 24 April 2025
★★★★★ 5/5
TrustpilotAmazing house and service!
Would highly recommend Charles Church, Amy in the sales office and Tim, the site manager have been brilliant. Yes, we have had a few snags (which you get in any new build) but they have helped get any issues we have found sorted quickly. The house is beautiful and we couldn’t be happier with our choice.
Jemma · 21 May 2022
Agent replied · 12 June 2024
Hi Jemma, Thank you so much for taking the time to leave us such a glowing review. We would love to be able to pass your feedback on to Amy and Tim. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information. Please do respond with your full name and development name, so we can ensure they receive your kind words.Best wishes, Zoe
★★★★★ 5/5
TrustpilotOur 'moving' experience.
The process of choosing the house and subsequently our completion and move was very straightforward. We are delighted with the house and the location. There have, as always with a new build, been some 'snagging' issues but they have been resolved and,overall we are very pleased with our choice of house.
Customer · 8 December 2022
Agent replied · 12 June 2024
Hi, We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes, Ada
★★★★★ 1/5
TrustpilotMisled from the very beginning
Misled from the very beginning. If you want to keep your sanity stay away from this cowboy builder. They will lie to you and then ignore you, all they want is your money and once they have it they just walk away. So be warned, walk away from the Wynyard site!!!!!!!
Karan · 7 December 2022
Agent replied · 12 June 2024
Thank you for sharing your feedback, we value all our reviews and I am very sorry to hear of your experience. I will transfer your comments onto our management team and request someone contact you regarding this.Best wishes, Amy
★★★★★ 5/5
TrustpilotExcellent standard
Zoltan has an Excellent standard of work and understanding of issues that needed rectification to a quality a high standard.
Keith · 7 November 2024
Agent replied · 27 October 2024
Hello Keith,Thank you taking the time to write your 5-star review, it's always lovely to hear from happy customers.Best wishes,Emmy
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