Every review we hold for the Uckfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBuying from Charles Church I
So far our experience in buying a house on the Harlands Park development has been very positive. We are regularly updated on the progress of the build and without exception the people we are dealing with directly are knowledgeable, enthusiastic and really willing to provide all the information we require.
Customer · 25 October 2023
Agent replied · 12 June 2024
Dear Customer, Thank you for your amazing review and sharing your experience, we are so pleased that a lot of our key points which really matter to us have been recognised. We shall pass this feedback onto the Harlands Park team who will be thrilled. May we wish you many years of health and happiness in your new home, once you have moved in.Best wishes, Ada
★★★★★ 4/5
TrustpilotGood organisation and staff are…
Good organisation and staff are friendly. One thing is that they were rushing to complete my house but there are some missing like kitchen larder unit, kitchen selves in not fitted yet in cupboards, back garden and some issues so they will sort it out soon
Mrs · 5 January 2024
Agent replied · 12 June 2024
Dear Kelly, Thank you for leaving your review, we really do appreciate it. We are very pleased that you were well looked after by the team at Woodhorn Grange, but sorry to hear that not all of your home buying journey was positive. We shall pass on your feedback to the relevant team for their awareness.Best wishes, Ada
★★★★★ 1/5
TrustpilotPoor Service - Poor Communication - Rebranded Persimmon Home With Shoddy Service
Issues from day one which have slowly been resolved but recent issues not being dealt with have resorted in a complaint which I am still yet to receive any communication back.No doubt they will respond below with “A member of the management team will be in touch” Sadly it’s past that.
Family · 6 September 2023
Agent replied · 12 June 2024
I'm sorry to see that you have had a negative experience with us and am keen to look into it further. I'm going to ask Trustpilot to send you a message requesting further details and would be grateful if you would respond, ensuring you share your site and plot details in the reference section. I'll then be able to identify your records.Best wishes, Zoe
★★★★★ 5/5
TrustpilotTom and Paul have done an outstanding…
Tom and Paul have done an outstanding job repairing our leaking toilets, replacing sections of plasterboard, painting the walls, and installing new skirting. It looks fantastic, and we couldn’t be happier!
Michael · 3 October 2024
Agent replied · 27 October 2024
Thank you so much for your comments, we would like to make sure this reaches the correct team. Please could you respond to Trustpilots request for further information, providing your plot number and development. Holly
★★★★★ 3/5
TrustpilotVery well priced houses for the area we…
Very well priced houses for the area we purchased in. After being messed around and ill advised by the management levels above the sales team we did end up in a house we are very happy with. Good quality and very keen to correct any issues.
Scott · 21 December 2023
Agent replied · 12 June 2024
Hello Scott,Thank you for leaving your very honest review, we really do appreciate it. We are very pleased to hear that you are enjoying your new home but disappointed to hear that your experience didn't match your expectations. We shall pass on your feedback to the relevant team for their awareness.Best wishes,Emmy
★★★★★ 5/5
TrustpilotAlthough I have not moved into my new…
Although I have not moved into my new home yet I cannot fault the staff that I have met at The Parklands site in Hessle. Rachel in sales and Kev the site manager have really gone above and beyond to help make my move as smooth as possible. Absolutely brilliant!! Highly recommend
Karen · 12 July 2023
Agent replied · 12 June 2024
Dear Karen, Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that Rachel and Kev have been paramount in making your home buying journey a fabulous experience and we shall pass on your comments as they will be delighted.Best wishes, Ada
★★★★★ 5/5
TrustpilotReece always responds immediately and…
Reece always responds immediately and is very helpful, willing to resolve any issues on the same day. Overall, we feel very well looked after! Thank you. :)
Consumer · 14 November 2024
Agent replied · 26 December 2024
Hello,Thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We would really love to share your kind words with Reece, but we are unable to locate you on our system and have requested further additional information via Trustpilot. We would really appreciate if you could provide your full name and address so we can forward your review on.Best wishes,Emmy
★★★★★ 5/5
TrustpilotHouse Purchase at Harlands Park, Uckfield.
We are in the process of purchasing a house in the Harlands Park, Uckfield Development.All the people involved at Charles Church/Persimmion have been extremely helpful, from the sales/ reservation team to site management. We receive regular pictures & reports of the build process, regular contact concering option selection, and swift responses to any questions asked.Thanks to all, and we look forward to the move.
Richard · 10 April 2022
Agent replied · 12 June 2024
Dear Richard,Thank you so much for leaving us your fabulous review, this means a great deal to the team, and we shall pass on your feedback.We are really pleased to hear that you have had a great experience when buying your new home with Charles Church, and we do wish you well on your journey, please do come back to us once you have moved in.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotWe recently bought a Charles Church…
We recently bought a Charles Church House at Warren Park Doncaster.The house is our 7th and the best yet-great design and layout-we love it.The customer service has been beyond expectation!Thanks to all but especially Nicola, Gabby, Simon and Louis.Brilliant!Ps Bosses give them an extra day off for their work!!
Robert · 10 February 2022
★★★★★ 1/5
TrustpilotCommunication at Wynyard is terrible
Communication at Wynyard is terrible. Getting a response to an email is impossible.
N/a · 17 August 2022
Agent replied · 12 June 2024
Hi,We are really sorry to hear of your experience. I will pass on your feedback to the relevant management team and ask that they contact you to discuss this further.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotEasy Move
Our move was made very straight forward and everything well explained along the way by Natalie in the Sales Office. The information in the folders is very comprehensive and useful. Bradley, the site manager is helpful and available for any questions we may have
Mr · 21 December 2023
Agent replied · 12 June 2024
Hello Thomas,Thank you very much for taking time to leave your review. We’re so pleased to hear that you have been well looked after by the team, and they've made an impact on your new home journey. I will pass your feedback on to Natalie and Bradley, they will be thrilled. We wish you many happy years in your new home.Best wishes,Emmy
★★★★★ 5/5
TrustpilotWe’ve had a really positive experience
We’ve had a really positive experience with Charles Church and absolutely love our new home.
Dila · 23 February 2026
★★★★★ 5/5
TrustpilotExceptional experience with Charles Church
Exceptional experience with Charles Church. Great partnership between Lauren and Martin from initial engagement to post moving in. Both are an asset to Persimmon/ Charles Church in the way they partner and look after their customers. The best experience we’ve ever had with a new home - thank you!
Nicola · 5 August 2023
Agent replied · 12 June 2024
Hi Nicola,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received from Lauren & Martin, we shall pass this on to the team. Wishing you many happy years in your new home.Best wishes,Mia
★★★★★ 5/5
TrustpilotVery friendly and helpful with the home…
Very friendly and helpful with the home move. Part exchanged my old new build for my lovely Charles church house and we couldn’t fault the process!
Ben · 3 November 2024
Agent replied · 26 December 2024
We strive to make the home buying journey as smooth and enjoyable as possible for our customers, and your feedback reinforces our commitment to providing exceptional service.Best wishes, Zoe
★★★★★ 5/5
TrustpilotHarlands Park
We moved into our house at the end of December, and any issues we had were solved promptly. The site team are all very friendly and helpful, and Steve the site manager comes round frequently to check things are okay. Overall we are really happy with our experience, and obviously our house!
Rachel · 3 May 2023
Agent replied · 12 June 2024
Hi Rachel, Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by Steve and the team. We wish you many happy years in your new home.Best wishes,Mia
★★★★★ 5/5
TrustpilotHarlands Park Uckfield
The Harlands Park development sales and building team have been fantastic throughout the process, my sale is currently in progress and the house is not yet due to be finished but I get regular updates and pictures of progress. The communication has been amazing and it’s so exciting to see what’s happening!
Vicky · 29 April 2023
Agent replied · 12 June 2024
Hi Vicky, Thanks so much for your kind words. We are so pleased to hear that you have been well looked after by the team - we shall certainly pass this on.Best wishes, Lily
★★★★★ 5/5
TrustpilotAristos - fantastic service!
Aristos, working as a maintenance operative in customer care for Essex, was superb. Went above and beyond to give us peace of mind, and a friendly chap at that. Fantastic service by him!
Jusden · 5 July 2024
Agent replied · 24 August 2024
Good afternoon, thank you for taking the time to leave us a review. We are so happy that you are pleased with your experience and shall pass your comments over to Aristos.Best wishes,Rose
★★★★★ 5/5
TrustpilotGreat home repairs completed
Gary and Ryan completed some settlement crack repairs for us. They were very polite and friendly, and we couldn’t be happier with their work. They were very thorough.
James · 23 September 2024
Agent replied · 27 October 2024
Hi James, Thank you so much for taking the time to leave this fabulous review for Gary & Ryan. We would like to share your feedback with the regional team. However, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your contact details and address. Best wishes,Kat
★★★★★ 1/5
TrustpilotDon’t touch these cowboys
Absolutely everything is rubbish about this company. The sales team don’t tell you the full story about anything until you’ve completed. The quality of fittings used are shocking and the skill level of the contractors used is questionable at best. Mainly apprentices turned up to rectify things that should have been right first time. And the customer services department is the worst I’ve experienced. Ever. Uninterested and unhelpful. What a shoddy company. If I could get a refund and hand back the house I’d do it.
Mr · 11 August 2023
★★★★★ 1/5
Trustpilotshambolic of a company
How shambolic of a company are they 2years and 6 months in my house and still not done all the snags They promise the world in the office at the sale point. Flags on side and back of the house been moving since the day we moved
Fatbardha · 3 September 2023
Agent replied · 12 June 2024
Thank you for sharing your feedback, we value all our reviews and I am very sorry to hear of your experience. I will transfer your comments on to our management team and request someone contact you regarding this.Best wishes, Zoe
★★★★★ 5/5
TrustpilotVery professional
Very professional, well informed and very helpful agents. Excellent house which was well presented which we liked soon as we saw how well built it was and it was what we were looking for.
Hasmukh · 6 June 2024
Agent replied · 12 June 2024
Good afternoon, we are thrilled to read your review which highlights a number of our key objectives from our core values. I know that the team from Beaufort Park will be thrilled when we share this with them. Kind regards,Rose
★★★★★ 5/5
TrustpilotHigh satisfaction on the work performed by Kevin…
The customer care team member Kevin came today to paint the balcony handrail. He is a polite and caring person who has completed the job in a professional manner. Highly satisfied with his work!
Miss · 3 June 2024
Agent replied · 12 June 2024
Hi,Thank you so much for your comments, Kevin takes great pride in delivering exceptional service and ensures that our customers are happy with the results. Your feedback is testament to this. We shall pass on your comments. Best wishes,Kat
★★★★★ 5/5
TrustpilotThanks
Carol was great! Thanks.
Dr · 2 April 2023
Agent replied · 12 June 2024
Hi Mohammed, Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes, Ada
★★★★★ 5/5
TrustpilotExceptional experience
All staff whatever dept.are always helpful and friendly.Quick to respond and will go the extra mile to help.The sales staff and the site staff are on hand for anything we need to know.We have been going through the buying process now for several months which is now coming to an excellent conclusion. John and Valerie Robinson
John · 3 November 2022
Agent replied · 12 June 2024
Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. I will pass your feedback on to the Whitworth Dale team, who will be thrilled. We wish you many happy years in your new home.Best wishes, Zoe
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
