Trusted Agent profile · Uckfield
★★★★★
827 reviews across 1 platform
Harlands Park, Mallard Drive, Ridgewood, Uckfield, TN22 5SR
Charles Church's office in Uckfield, at Harlands Park, is rated 4.2 out of 5 across 827 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Charles Church hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Uckfield.
Every review we hold for the Uckfield office, from every platform, shown as written. First names only.
4/5
TrustpilotGood customer service and well detailed…
Good customer service and well detailed information, good engineers with good follow up service after completion.
Dear Razak,We are delighted to hear your experience when buying your new Charles Church home. We wish you many happy and healthy years there.Lucy
5/5
TrustpilotFrancesca Steve Rob and Darren have…
Francesca Steve Rob and Darren have been very helpful so far and we are very pleased with the process at this stage and I am sure we will still be pleased when we move in.Dave and Tracey Kemp
Hi,Thank you for taking the time to leave this review, it is very much appreciated. We are pleased to hear you have been well looked after by Francesca, Steve, Rob & Darren, will pass your feedback on to the team.Best wishes,Mia
5/5
TrustpilotEnjoying our new home
Enjoying our new home. Any snagging is being sorted swiftly with very friendly workmen who go above and beyond to ensure we are happy with everything. I can’t fault the after service at all.
Hi Louise, Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the team. I will pass your feedback on to the team, they will be thrilled. We wish you many happy years in your new home.Best wishes,Mia
5/5
TrustpilotExcellent work by Amy at Pocklington !
The Pocklington development looked very appealing and we found the reservation and finishing touches arrangements very straightforward with an excellent choice of the latter.The Lady who (Amy) was most helpful with a very friendly and professional manner, and her knowledge of the wide range of finishing touches choices was excellent.
Dear Julia, Thank you for sharing the start of your experience with Charles Church Homes. Choosing Finishing Touches is one of the most exciting parts of your new home buying journey, and we will be sure to pass on your compliments to Amy, who will be thrilled to hear this. Best wishes, Zoe.
5/5
TrustpilotFantastic company
So far it has been a fantastic experience. I didn't realise buying a brand new house would be so easy. The waiting for it to be built isn't as I just want to get in there. Special mention has to go to Sharon who has gone above and beyond.
Dear Catherine,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. I will pass your feedback on to Sharon, who will be thrilled. Good luck on the rest of your journey.Kind wishes,Lucy
5/5
TrustpilotPrinces park
Friendly staff always very helpful, regular building update pictures , lovely finish to the interior. As expected with a new build had to wait for completion but well worth it I love my new home
Thank you for leaving us a review, we are pleased to hear of the service you have received and are so happy that you love your new home.Best wishes, Zoe
5/5
TrustpilotOverall excellence
Charles Church and all if their employees have been excellent. The property is finished to an excellent standard and the employees I have had dealing with have been extremely helpful, courteous and knowledgable..would highly recommend!
Dear Matthew, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received, we shall pass this on. Wishing you many happy and healthy years in your new home.Best wishes, Ada
1/5
TrustpilotVery poor experience
Very poor experience, used home change scheme where our sale of existing house was supposed to be managed and leave us stress fee, what a joke we have had to do all the chasing to get our exchange done.A very poor first impression of Charles ChurchMartin Day
Dear Martin,I am very sorry to hear that this has been your experience. I'm going to share this with the regional team, and ask that they make contact with you in order to discuss your feedback further.Best wishes,Emmy
5/5
TrustpilotCharles Church at Mascalls Grange in Paddock Wood
Thank you so much to the development Charles Church at Mascalls Grange at Paddock Wood !I am extremly pleased with my house development so far.Thank you x
Hi Nina, Thank you for sharing the start of your experience with Persimmon Homes, we so pleased to hear you have been well looked after by the team. Do keep in touch and let us know once you are in your new home.Best wishes,Mia
5/5
TrustpilotOur new home
So pleased with the quality of our new house & the customer service we received, from sales team & site management and all of the trades 10 out of 10 would definitely recommend Charles Church thank you for all the good works
Hi,We are so pleased that you have had a great experience with us. We wish you many happy years in your new home.Best wishes,Zara
5/5
TrustpilotExtremely helpful sales team
Extremely helpful sales team, secured 55 builders discount and extras.
Hi Dennis,The team will be thrilled that you've had a great home buying journey so far, we'll be sure to let them know. Please do keep in touch as you progress on your new home journey.Best wishes,Mia
4/5
TrustpilotVery helpful
Very helpful and efficient in our dealings with them.We are wanting a brand new house for the first time. The property, the location and the price seem just right.Time will tell but so far so good.
Hi Jack, Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Best wishes, Ada
4/5
TrustpilotHard to provide an accurate response
Hard to provide an accurate response, as yet to move in.The Sales Office staff were lovely, in fact everyone we have come into contact with has been polite, courteous, professional and friendly.Will write a more comprehensive review once we have settled in.
Hi Gary, Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Best wishes,Mia
5/5
TrustpilotWe recently bought a house through…
We recently bought a house through Charles Church. It took a long time but was worth the wait. The service from sales through to aftercare since moving in has been excellent. We had a couple of minor issues which were sorted out within 24 hours of reporting them.
Dear Leigh,Thank you so much for taking the time to leave us your very honest review. We are pleased to hear that any issues have been resolved quickly and to your satisfaction.May we wish you many happy and healthy years in your new home.Kind wishes,Lucy
5/5
TrustpilotMy New Home No9
Salespeople are great and very helpful and understanding of the big commitment of buying a new home and try to make it as easy as possible and are always eager to help well done The Hamlet.
Dear Stephen, Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Best wishes, Lily
5/5
TrustpilotI found the sales team always very…
I found the sales team always very helpful if I had questions and would always get back to me if they could not resolve my issues immediately. Although it was unfortunate that the office was closed for 2 days every week.
Hi Vanessa,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the team. We wish you many happy years in your new home.Best wishes,Mia
5/5
TrustpilotNew Charles Church Home - Harlands Park
Really pleased with our new Charles Church home. We have felt really included along the way with photo updates. We had a great site visit with Steve and Darren, they have been so helpful with all our questions and very accommodating - Thank you very much.
Hi Dan & Hannah,Thanks so much for your lovely review. I'd really like to pass on your comments to Steve, Darren and the team. Where we cannot identify you on our system we have asked Trustpilot to reach out for some further details, please could you confirm your full name, plot number, development and email.Best wishes,Mia
5/5
TrustpilotI have been very impressed with the…
I have been very impressed with the customer service I’ve received from Charles church, from the sales team on site to the site team carrying out snagging repairs after 7 days. They have been very responsive and helpful.
Hi,We are so pleased that you have been impressed with the level of service that you have recieved. We will be sure to pass this on to the team.Best wishes,Eva
5/5
TrustpilotSales and site managers were excellent
Your sales team and site managers were excellent
Hi Ian, Thank you so much for your review. I will make sure to pass on your wonderful feedback. Best wishes,Mia
4/5
TrustpilotThe property seems to be a good…
The property seems to be a good standard but the garden area will have to be improved
Good evening Mr Fox, thank you for taking time to leave us a review. The team at Woodlark Place pride themselves on the excellent service that they provide. I shall pass your comments over to them.Kind regards,Rose
4/5
TrustpilotRegency Park & Ben Francis
Me and fiancée have generally had a really good experience with Charles Church and the on site team. Ben Francis the Sales advisor and the site management have been really helpful too. They’ve been really proactive and have made the effort for face to face contact. The house is great and we’re really happy with it, Ben did as much as he could to give us the house we wanted! The contact from the Persimmon customer service team has also been really helpful. The only thing that stops the 5 stars is the issue around some of the snags, which we feel some of which could/should have been picked up prior to completion. But that said the site managers Dave and Steve have both been really positive and proactive about addressing issues. Aside from that, we had both bathrooms tiled, and were told we couldn’t have towel radiators as standard radiators had already been fitted, but the radiators have obviously been removed to do the tiling.
5/5
TrustpilotCharles church regency park
This was our first new build at regency park. Ben from customer services was amazing during the initial stages. We had looked around multiple developers and found his approach with us was the difference between buying a CC instead of a Taylor wimpy. The process had issues due to covid and supply chain materials but in the end all of our issues were cleared up. Snags have been rectified quickly. From start to finish we have felt like they couldn’t do enough for us. We are really happy with our new house.
4/5
TrustpilotHi 5 out 0f 5 for the the sales lady…
Hi 5 out 0f 5 for the the sales lady Maddie - only issue is getting a response to our query around the garage of plot 1 Redland Grange. In that we would like you to leave the celling and plasterboard walls intact when the show-home is handed over to us at the completion date. We have have been advised to get this resolved at solicitor level - when this is simply a case that leaving the celling and plasterboard walls in situ saves you money and labour hours - and we have offered to pay you for the work done to put this in place in the first place. We do not expect to get anything for nothing - but we are sure we could come to an agreement that benefit both of us
1/5
TrustpilotThe service has been terrible
The service has been terrible. I can honestly say it's the worst I have ever experienced in my life!It would help if you dealt with your lack of customer service and ability to get back to people - this is basic. You are not selling a cheap pair of jeans. It's one of the most significant expenditures a family will make.The CEO certainly has their work cut out in this business! I am being kind by giving one Star- there wasn’t a O
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Charles Church hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Uckfield.
