Trusted Agent profile · East Sussex
★★★★★
819 reviews across 1 platform
Harlands Park, Mallard Drive, Ridgewood, Uckfield, East Sussex, TN22 5SR
Charles Church's office in East Sussex, at Harlands Park, is rated 4.2 out of 5 across 819 reviews on 1 platform.
Every review we hold for the East Sussex office, from every platform, shown as written. First names only.
5/5
TrustpilotReliable good company
Everyone at Festival Park has been very helpful, nothing too much trouble.House finished to a high standard. We would recommend Charles Church to anyone looking to purchase a new build.
Dear Mr Day,At Charles Church, providing exceptional service is at the core of what we do, and it's wonderful to receive such positive feedback. We really value your trust and confidence in our team.Thank you,Lucy
5/5
TrustpilotSteve is a very helpful staff
Steve is a very helpful staff. He reposnses to our request quickly and finished the job perfectly. Additionally, he is a very funny guy. Nice to meet him again.
Hi Joe, Thank you so much for your review. We are delighted to hear of the service you have received. We would like to share your feedback with the regional team. However, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your full name, contact details, along with your plot number and development. Best wishes,Kat
5/5
TrustpilotBought a House on the St Wilfred's…
Bought a House on the St Wilfred's estate in Ripon, the process was easy, I was and have been so impressed with the after care service as all snags were dealt with quickly. I would also like to mention the site team and in particular Steven the site manager who was excellent. Stewart
Hi Stewart,Thanks so much for your lovely review. I'd really like to pass on your comments to Steven and the team, who will be thrilled to hear. Where we cannot identify you on our system we have asked Trustpilot to reach out for some further details, would it be possible to confirm your full name, plot number and email.Best Wishes,Mia
5/5
TrustpilotBuying made easy at Rackheath was made…
Buying the houses at Rackheath was made very easy the girls in the office have been outstanding very helpful and always cheerful
Hi Kenneth,Thank you for sharing the start of your new home journey with Charles Church Homes. We are really pleased to hear you have been so well looked after by the team at Prince's Park, and we would love to hear from you again once you’re all settled in.Best wishes,Mia
5/5
TrustpilotVery impressed with Lauren
Very impressed with Lauren, who is brilliant with her clients, very personal service and care, without applying pressure. We have visited a number of sites with different builders and Lauren is the best of the best - she is an absolute credit to Charles Church and Persimmon homes
Hi Nicola,Thank you for taking the time to leave such a fabulous review. We are so glad you have been well looked after. Wishing you all the best for the future.Best wishes,Eva
1/5
TrustpilotFairway View - Plot 366 - woeful aftercare
We initially left a five star review as the sales experience was excellent.
Dear Holly, We are very sorry to hear about your experience and appreciate you bringing this to our attention. We will pass your comments on to the relevant team and request that they contact you directly to discuss this further. Kind regards, Emmy
5/5
TrustpilotIt's ours, we don't give it back!
Our moving day was seamless, we was greeted by Shelley with our keys, 😃😃
Thank you for sharing such a wonderful review. We’re delighted your moving day was seamless, and that Shelley gave you such a warm welcome. It’s fantastic to hear how much Caroline and the whole team supported you throughout the journey. We’re thrilled you’re enjoying your new home and its amazing view. Best wishes, Mia
5/5
TrustpilotMark has been great and really helpful
Mark has been great and really helpful. Had everything done as asked. Plot 83
Good afternoon, thank you for taking the time to leave a 5* review. We shall ensure that Mark gets to see your comments.Kind regards,Rose
5/5
TrustpilotThis is a review of the sales office at…
This is a review of the sales office at Templegate which I visited today.
We're glad you enjoyed your visit to the sales office. It's great to hear that you found the signage and site satisfactory. We appreciate your positive comments regarding Kerry and the team. Thank you for your feedback.
5/5
TrustpilotHarlestone Grange Northamptonshire
We recently purchased a new build with Charles Church, and I cannot speak highly enough of our site manager, Dempsey. From start to finish, he has been absolutely fantastic.
We’re delighted to hear how pleased you are with your new home. It’s wonderful to hear the recognition you’ve given to Dempsey. We’re incredibly proud to have team members who genuinely care about homeowners and go the extra mile We’ll make sure your kind words are passed on to Dempsey and the wider team. Holly
1/5
TrustpilotPoor workmanship. Bad after care!
Staff lovely when buying home but as soon as deal is done and moved in they don’t want to know. Get fobbed off to aftercare team who are useless. Take forever to reply. No urgency. Kitchen has not being sealed properly and has pvc peeling off in areas where there is no sealant. Poor workmanship! Still in warranty and don’t want to know.
Dear Harley, We take all feedback seriously and are sorry to hear that you have been disappointed with your experience so far. We shall share your review with the relevant team and ask them to make contact with you directly to enable the issues raised to be looked into.Kind regards, Ada
5/5
TrustpilotExcellent service from the off.
Since first paying a visit to the Paddock Wood - Mascalls Grange site we have been very impressed with the attentive service and detailed information received from Charles Church. Once we had decided on purchasing and put our deposit down we have visited several times and been given frequent updates, with both messages and photos, of the work being done in our reserved property. This has made the whole process much more exciting and we have felt very involved. Any questions we have had, however small or silly sounding have been answered quickly and we are very much looking forward to moving in.
Hi Alison,We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Lucy
5/5
TrustpilotSilverwood Garforth Charles Church
After moving into a new house, you expect to be left to get on with it. But not with Charles Church, the day after we moved in we get a courtesy call from site ( as still building) is everything okay do you need any assistance. We could not really complain but pin pointed a few paint issues ( not an emergency) and we were sent 2 painters via appointment and what a great set of lads, polite, and very respectful of the property and promptly touched up scuffed areas. Had an issue with our tap, another prompt appointment and problem solved. Would I buy from Charles church again? Yes I would and this is my second new build. Well done and highly recommended 😀
Hello Patricia,I would like to start off by saying thank you for such a lovely review and recommendation. We always aim to ensure that our customers receive the best customer service when buying a new home. I would really like to pass on your feedback on to the team but where I am unable to locate you on our system, I've asked Trustpilot to gain further information. Please do confirm your plot number and development, once received I'll forward your kind words on.Best wishes,Emmy
2/5
Trustpilot6 days into my new home, a week before Xmas…wish I moved in later/ when the house was ready
I moved in to my “dream home” 6 days ago and a week before Xmas. I have paid nearly half a million for this house.Within these 6 days I have had the following issues:- tripped electrics for two nights, requiring emergency call out engineers to rectify and disconnect issues caused by Charles Church (a cut earth wire when installing an outdoor light and water getting into the light from when Charles Church jet washed the house). Sat in a dark house from 8pm- 1am one night and on our first night from 4pm-9pm until the cable was disconnected.- Contractors parked on my new driveway next to the garage door meaning I had no access to unpack and open my garage for a whole day. Only after 6 hours the contractor returned and no one on site could find him to move his truck.- last night (night 6) an alarm on the new build homes opposite us was going off from 7pm until 6am. I called out of hours to investigate (reference p8065) but no one came to turn off. I had to move kids to other end of house as the noise kept waking them. I was told by site it was more likely a car alarm but it wasn’t as it was from a closed part of the site and only stopped once workers returned to site.-My washing machine pumped fluid into my brand new kitchen as the plumber who installed put the pipes in the wrong ports. Once raised was fixed but even they didn’t understand why/how that happened.- A brick has to be removed to fix the outside light issue leaving a large mess that I was told would be cleaned but wasnt so I had to cleanup due to young kids and sharp items being right outside my door.All in all, my first week in what should been an exciting time has instead been highly frustrating and has hindered us being able to settle our children into their new home. Just not the start or experience I had hoped for when moving into our new home.
Hello Ryan,We are disappointed to learn of your experience. Falling short of meeting your expectations is not what we strive to achieve, and we would like the opportunity to make this right. We will request for a member of our Customer Care team to contact you directly and discuss this in a little more detail.Best wishes,Emmy
5/5
TrustpilotExceptional
Honestly, forget the horror stories about new builds when you’re buying from Charles Church. The experience has been brilliant from start to end, the guys and girls cannot do enough for you. Fit and finish is lovely. Big thanks to Darren and Steve at Harlands Park.
Hi Mark,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're so pleased to hear of the service you've received from Darren, Steve & the team. Wishing you many happy years in your new home.Best wishes,Mia
5/5
TrustpilotWe moved into our Charles Church Mascalls Grange
We moved into our Charles Church property in November 2023, the process of purchasing the property was fairly straight forward, we had more issues with the property we were selling. Charles Church were always on hand to try and help out as best they could. We were not able to see our house until two weeks before moving, due to the building site we were unable to get to see it, it was lovely to see it once it was finally finished, we did suggest though that maybe a build progress update with some photos each month would of made it feel like we were a bit more involved. Once we moved into the property we had a few issues with appliances but Charles Church had this sorted by the day we moved in. The property is finished to a high standard and there are no major issues, just minor works which are in the process of being completed. Due to such wet weather after moving in, we had to live without turf for a while, with a dog it wasn’t much fun, but my best Christmas present was our turf being laid the week before Xmas. We are extremely happy in our new home, I would definitely recommend Charles Church, moving is never straightforward or easy, plus moving into a new build is never without hiccups but we trust that Charles Church will always resolve any issues we may have.
Dear Hannah, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received from the team at Mascalls Grange. Wishing you many happy and healthy years in your new home.Best wishes, Ada
5/5
TrustpilotCharles Church, as good as house buying gets
Having bought and sold many houses in the past this was my third experience of buying a brand new home, and my first of using a part exchange offer to facilitate the purchase. From my first contact with Charles Church to the moving in day everything could not have been more perfect or professional. The part exchange was a revelation and really made the whole process easy and stressless, so much so that I often forgot I was moving home right up to the week I moved. I had read horror stories of various builders undervaluing part exchange properties but no such thing with Charles Church, I was offered and given the full market value for my home with the added bonus of no Estate Agent fees, a simple survey later and we were on track and basically sat back and waited for our new home to be built. My new Charles Church home is built to a very high standard and is luxuriously and very well appointed. At all stages from my first meeting with the wonderful sales consultant Jade through to being under the care of the site manager Darren once moved in it has been obvious that the company is very customer focussed, and throughout it was easy to deal directly with senior management and Directors with any questions or requests. Special mention must be made of Amy, a Senior Manager in the group who was pretty much available 24/7 and to whom nothing was ever too much trouble.Buying our new Charles Church home was as good as house buying gets. The exemplary quality, first class attention to detail and customer care have made this beautiful home a most special place for our family to enjoy for years to come.
Hi,Thank you for sharing your experience with us, it is always so lovely to hear from happy customers. I will certainly pass on your kind comments to the team, they will be delighted to hear that they made your home buying journey a smooth and enjoyable one. Wishing you all the best in your new homeBest wishes,Mia
5/5
TrustpilotKat at Ridge Walk sales office has been…
Kat at Ridge Walk sales office has been excellent throughout
We’re delighted to hear that Kat has been excellent throughout your experience. She’ll be thrilled to know her support made such a positive impact. Best wishes, Mia
2/5
TrustpilotOur experience with Charles Church
Our experience with Charles Church has been very disappointing, we had hoped for a better experience with this being our forever home, and as we shared how bad of an experience we had with our previous house developer, we had hoped things could only be better.However, we feel as though it was worse. We reserved in October 2022, and completed the week before Christmas 2023. During this time, we have dealt with several sales representatives who just caused confusion due to a lack of hand over between them and just frustrated us each time we dealt with someone new as we were told something different each time.I unfortunately feel as though we were rushed in, in December to meet targets. I don't feel as though the house was ready to be handed over. The day we received the keys, anti-drill locks were being drilled due to keys being lost. In doing so shrapnel was left all over. We werent given any manuals for the alarm, cooker, dishwasher etc. The hob extractor broke during use due to debri falling into the fan due to poor installation. The cleaning of the house was sub-par on handover with screws left all over the floor.The annoyance is the fact we were told as the house is taking longer than anticipated it gives them more time to perfect it for handover, we obviously have different opinions on perfect as there are numerous issues. My understanding is this is a common issue with the south yorkshire region, which now makes sense as to why it was shut down. We are just hoping the customer care team are able to rectify our issues. The house itself is beautiful, it's just a shame it wasn't (I feel) ready for handover when we got the keys.I will say however, the sales representative and site manager that we have dealt with since moving in have been great and we cannot fault them (Henry and Kevin).
Hello Reece,Thank for taking the time to leave your candid review and disappointed to learn of your experience. Falling short of meeting your expectations is not what we strive to achieve, and we would like the opportunity to make this right. I'm going to share this with the regional team, and ask that they make contact with you in order to discuss your feedback further.Best wishes,Emmy
5/5
TrustpilotAnother excellent interaction with…
Another excellent interaction with Cookie, Steve Lines and Leigh Corbet on fixng the leaking shower tray and fitting extra sockets!
Thank you for taking the time to leave another review. We’re delighted to hear you had another excellent interaction with Cookie, Steve and Leigh. It’s great to know the team were able to fix the leaking shower tray and fit the extra sockets for you. Holly
5/5
TrustpilotCant say thank you enough to Jodie
Jodie is very nice and helpful, it's such a great experience to buy a new home with her at Mulberry Place Tewkesbury
Dear Khoi Nguyen, Thank you so much for your review. We agree Jodie is such an asset to the team at Mulberry Place. I will make sure to pass on your wonderful feedback. Best wishes, Lily
3/5
TrustpilotPoor communication
The communication is very poor both pre and post completion with sales and customer care Build is nice very nicely designed and to a good standard of finish build side except few snags good
Hi Loren, Thank you for taking the time to leave us your review. We are pleased to hear that you are happy with your new home but very sorry to hear your experience didn’t meet all your expectations, I will certainly pass your feedback onto the team for their awareness and ongoing learningsBest wishes,Mia
5/5
Trustpilot5 star
Everything was explained to us from the start, liz the sales representative went above and beyond
Hello Donna,Liz will be thrilled that you've had a great home buying journey so far, we'll be sure to let her know.Best wishes,Emmy
5/5
TrustpilotAfter sales service is Exceptional
After sales service is Exceptional! We purchased our new home (Tanners Meadow Development) back in May and have been amazed with the service we have received since moving in. All new properties as they dry-out and settle develop small cracks etc. which is all part of buying a new home - whenever we have an issue or concern that we need looking at - Michelle McNulty and her team in Customer Services respond immediately to our concerns & questions and act to resolve them in a very professional and efficient manner. We couldn't be more pleased with the after-sales service we have received from Charles Charles. Many thanks to the whole team including Don who helped us massively during the first couple of months. We highly recommend Charles Church (Persimmon Homes). Many thanks! Mike
Hi Mike,I would like to start off by saying thank you for such a lovely review and recommendation. We always aim to ensure that our customers receive the best customer service when buying a new home, so it is great to hear of your outstanding experience. I will gladly pass your kind words on. We wish you many years of happiness in your home.Best wishes,Mia
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charles Church's East Sussex office has 819 reviews across 1 platform: 819 on Trustpilot (across the whole business).
Charles Church East Sussex is rated 4.2 out of 5 across all 819 reviews.
Charles Church East Sussex, Harlands Park, Mallard Drive, Ridgewood, Uckfield, East Sussex, TN22 5SR.
