Every review we hold for the East Preston office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy sister and I, in the capacity of executors of our late father's estate worked with Jason Howell and his team at Cooper Adams East Preston branch to value, market and sell 14 Sea Lane Close, my late father's property.
We achieved a higher sale price that I was expecting thanks to Jason and regular informative updates from Sammi, particularly when we were approaching the exchange of contracts and completion phase.
My sister and I were impressed by the quality of the service received and would like to sincerely thank the whole team.
We would be happy to recommend Cooper Adams East Preston to others who are considering using your services.
Mike and Julie Ball
Mike · 27 June 2024
Agent replied · 26 August 2024
Dear Mike and Julie,
Thank you so much for taking the time to share your experience with us.
It's wonderful to know that we were able to exceed your expectations with the sale price achieved, and that you found our updates, particularly from Sammy during crucial phases, to be helpful and informative.
On behalf of Jason Howell and the entire team at Cooper Adams East Preston, we sincerely appreciate your kind words and recommendation. It was a privilege assisting you as executors of the estate, and we wish you all the best moving forward.
Should you or anyone you know require real estate services in the future, please do not hesitate to reach out.
★★★★★ 5/5
GoogleWe decided to sell with Cooper Adams as they had sold the house to us when we originally bought it and they provided a great service. Again, their service was consistently good and Lucy's knowledge in selling was great. We were kept updated at every stage and couldn't be happier with the service
Stuart · 25 July 2026
Agent replied · 22 August 2026
Thank you Stuart for your warm words. So pleased we could help.
★★★★★ 1/5
GoogleBUYER BEWARE of the reservation agreement. I had a survey that showed serious faults.
The agreement looked like it would work in favour of both buyer and seller But not.
I have been forced to pay for further proof on a property that I am no longer buying, because of a lot of problems shown on the survey.
I have received nothing but haressment and bullying from intially the estate agent and still ongoing from Gazeal.
I would never again sign one of these agreements and have advised my friends and family to avoid using Cooper Adams.
Chris · 20 December 2025
Agent replied · 20 March 2026
Hi Chris, I am sorry the process felt stressful for you, but the agreement would not have caused any difficulty at all if you had not chosen to withdraw and leave the seller with wasted costs, and once a buyer walks away from a signed reservation agreement compensation is due under the terms, and although people are rarely happy about that and often direct the frustration at us, in this case the seller fixed the issue in full and the independent provider simply followed what you had already agreed to.
I am genuinely sorry that you felt let down and that the buying process became stressful. Buying and selling at the same time is a lot for anyone, especially when a survey raises concerns.
It is important though to set out what actually happened with this purchase and with the reservation agreement.
After your survey you understandably raised concerns about the roof. We helped you arrange a roofer to inspect it properly. His report confirmed that only minor works were needed, not a full new roof. The seller then agreed to pay for those works in full. That is exactly the kind of practical and fair outcome the agreement is designed to achieve.
Our reservation agreements are explained before anyone signs. They protect both sides and make clear that a buyer can withdraw without penalty if unknown essential repairs above a set % of the price are uncovered. In this case the evidence did not support that level of cost and the seller had already agreed to cover the works.
You then chose not to continue with the purchase. That is entirely your decision, but under the agreement both sides signed it meant the seller could recover her wasted costs. That process is handled entirely by the independent reservation provider, not by us, and we do not profit from it. I understand it is frustrating to face a claim, but that does not make the agreement unfair.
A simple way to look at it is like a holiday. If someone books a trip then decides not to travel just before take off, they would not expect to walk away without cost, and they would not normally blame the travel company for applying the agreed terms.
We use reservation agreements because they reduce fall throughs, give certainty to both buyers and sellers and encourage practical resolutions to genuine survey issues rather than late withdrawals. They are not there to trap anyone. They are there to stop either side being left out of pocket when someone walks away without an unfixable problem.
I am sorry this was not the outcome you hoped for. If you want to discuss it calmly you are welcome to contact me directly at the office.
Shaun Adams
Owner
★★★★★ 5/5
GoogleIt has been an absolute pleasure working with the Cooper Adams team at East Preston. They provide a very professional service and the attention to detail provided by Jack and supported by Freya is unmatched in our experience.
Sean · 20 September 2025
Agent replied · 20 March 2026
Thank you Sean, that is really kind of you to say. Jack and Freya will be delighted to know their efforts made such a difference. We are so pleased you found the service professional and the attention to detail stood out. It has been a real … More
★★★★★ 5/5
GoogleJack kept me up to date as the purchased progressed and followed up on any questions
Clive · 1 April 2026
Agent replied · 22 April 2026
Thank you Clive for your kind review
★★★★★ 5/5
GoogleShaun is the epitome of professionalism, putting the customer first and advancing estate agency in much needed ways.
I run an estate agency in Berkshire and have been working with Shaun to replicate the services he offers at Cooper Adams. In particular the detailed advanced property information and reservation agreements, both of which will smooth the sales process and ensure buyers and sellers are motivated, supported and have the very best chance of a successful sale/purchase.
Shaun has been kind enough to share his content with me. In an industry that can be cut-throat and competitive in ways that don't benefit the customer, it's so refreshing to see an agent who's doing the exact opposite of that and collaborating with other agents for the benefit of our clients.
The model Shaun has in place is the best I've seen, his whole approach is inspiring. I would whole-heartedly recommend Cooper Adams to any buyers and sellers in his area.
Natalie · 11 November 2023
Agent replied · 25 November 2023
Dear Natalie,
Your kind words mean the world to me, and I'm absolutely fuelled by a burning passion to revolutionise the processes involved in moving homes, whether it's selling or letting. I believe that it's time to tackle head-on the two most significant challenges in the UK estate agency industry: frustrating delays and the all-too-common last-minute change of heart, often just a day before the exchange of contracts, even after enduring a painstaking five-month wait. It's disheartening to see that the conveyancing process has remained stagnant for the past three decades of my career.
Our approach, which includes upfront information and legal agreements between buyers and sellers from the moment we agree on a sale, is designed to combat these issues head-on. We are determined to provide so much comprehensive information that no further enquiries need to be raised. It's still the early stages, but our ultimate goal is for sellers to offer such transparency that the entire process becomes smoother and more predictable.
Witnessing buyers and sellers achieve their goals faster and with less stress brings immense joy to my heart. It's a cause I'm wholeheartedly devoted to, for the whole industry. Helping other estate agents with these improvements ultimately helps even more sellers and buyers around the UK.
Thank you, Natalie, for your support, and together, we can make a real difference in the industry.
With passion and determination, Shaun Adams
★★★★★ 5/5
GoogleProfessionalism shown throughout the sale. I would definitely recommend cooper Adam’s to anyone. Thank you Freya and Jack you have been excellent throughout the process also very friendly.
Jen · 20 November 2025
Agent replied · 20 March 2026
Thank you Jen, that is really kind of you. Freya and Jack will be very happy to read this. They both put a lot into keeping a sale calm and well organised, so it is great to hear you felt that professionalism and friendliness all the way through. If you ever need anything in the future just let us know.
★★★★★ 5/5
GoogleWe looked at a number of houses with Cooper Adams. Steve Magee was our host. We found him to be very helpful with the details of each property, with honest and diplomatic opinions. His help and advice really helped in the task of choosing our new home. Thank you Steve!
Jane · 20 March 2025
Agent replied · 9 November 2024
Thank you for your kind words! We're delighted Steve could provide helpful guidance and make your home search a positive experience.
★★★★★ 5/5
GoogleJack was extremely professional, and he was very punctual on the viewings and calls. He had a friendly approach and is very welcoming. Plus the rest of the team in the office was exceptional as well. I would definitely use them again and recommend them to others as well. Also the services that they use are extremely professional and reasonable rates.
Gary · 24 September 2024
Agent replied · 9 November 2024
Thank you, Gary, for taking the time to share your experience; we're thrilled to hear that Jack and the team provided such professional, friendly service, and we truly appreciate your recommendation.
★★★★★ 5/5
GoogleExcellent service from Cooper Adams.
Steve was extremely professional and helpful; he always went the extra mile to ensure we were well informed, ensuring the process ran as smoothly as possible, liaising with all parties involved and chasing up on all enquiries providing outstanding and reassuring customer service.
Laura · 20 March 2025
Agent replied · 20 March 2026
Thank you so much for your kind words, Laura! We’re delighted to hear you had such a smooth and positive experience.
Steve certainly gave great support during your move, and we’re equally proud of the brilliant work from our whole East Preston team behind the scenes, especially Jason and Jack, who consistently ensure everything runs seamlessly for our clients.
We really appreciate you taking the time to leave a review and wish you all the very best in your new home!, The Cooper Adams Team
★★★★★ 5/5
GoogleJason and his team at East Preston were always very professional and keen to help in anyway for the sale of my mother’s home. Jason was always very sensitive to my feelings about the sale (knowing that I would rather not sell but had to as …
Jane · 20 March 2025
Agent replied · 9 November 2024
Thank you, Jane, for taking the time to share your experience; we’re so pleased that Jason and the East Preston team could provide the sensitivity and support you needed during the sale of your mother’s home.
★★★★★ 5/5
GoogleThe whole team at the East Preston office were very professional. We loved the use of the reservation agreement and being able to upload all of the house details on the app so buyers could see everything. Jack, Sammy, Jason, and Steve were …
Graeme · 20 March 2025
Agent replied · 9 November 2024
Thank you, Graeme, for your wonderful review! We're thrilled to hear that Jack, Sammy, Jason, and especially Steve provided a professional, informative experience throughout the process, and that you found the reservation agreement and app features helpful. Your kind words mean a lot to the East Preston team!
★★★★★ 5/5
GoogleOur experience with Cooper Adams was first class.
A special mention and huge thanks to Jack Champion , Jack is a pleasure to commutate with and always willing to go beyond to help.
I would highly recommend Cooper Adams to any family or friend's looking to either buy or sell any properties in the future.
Thank you Jason , Jack and the Cooper Adams team.
Grant · 20 April 2024
Agent replied · 19 June 2024
Thank you so much Grant for your very kind words. Jack said you were a joy to deal with, very proactive and receptive during the transaction. We hope you are both really happy in your new home, exciting times.
Thank you again.
★★★★★ 5/5
GoogleSteve and team were helpful, efficient and communicative throughout our recent buying process. I particularly appreciated the comprehensive buyers' information pack that we received after the first viewing, quick response to queries, and good liaison between vendor and solicitors. A good, professional experience.
AC · 20 March 2025
Agent replied · 23 December 2024
Thank you so much for your great review
★★★★★ 5/5
GoogleWe bought a property through Cooper Adams, right from the start they were so helpful. Aurora took over seeing the purchase, she kept us well informed, nothing was too much trouble, she was great in establishing where the solicitors were in the sale and purchase of the properties. The whole experience with them was perfect, we shall definitely be calling on them in the future should we sell our property. Thank you all so much and especially Aurora.
Sarah · 25 May 2023
Agent replied · 24 June 2023
Thank you Sarah for leaving us a lovely review. This will make Aurora’s day.
★★★★★ 5/5
GoogleCooper Adams know their stuff and they know the housing market. They don't over-value properties just to get your business - they are realistic. The service was first class from the start, when the property was first listed, through to …
Sarah · 22 June 2026
Agent replied · 22 August 2026
Thanks, Sarah for such a lovely review. This is music to our ears.
★★★★★ 5/5
GoogleI recently purchased a property in Ferring and dealt with Steve Magee of Cooper Adams. Having not moved for over 40 years I was apprehensive about the process, but Steve was excellent and reassuring throughout. Not only did he keep me …
Gabrielle · 20 March 2025
Agent replied · 9 November 2024
Thank you, Gabrielle, for your wonderful feedback, we’re thrilled Steve could provide reassurance and support throughout your purchase, and we truly appreciate your recommendation!
★★★★★ 5/5
GoogleWe would like to say a huge Thank You to Sam and all his team as ,since day one, he went above and beyond to help us find our perfect house, Sam was always polite, friendly, always had a smile and a kind work for us, would def recommend. Thank you for all that you did for our Family. We're now all settled and all thanks to him/them and all his help.
Ana · 16 September 2023
Agent replied · 30 September 2023
Thank you Ana for taking the time to leave Sam this glowing review
★★★★★ 5/5
GoogleWe had an excellent experience with Freya from Cooper Adams. She was professional, friendly, and extremely helpful throughout the whole process. She kept us informed every step of the way, answered all our questions promptly, and made what …
Samantha · 22 June 2026
Agent replied · 22 August 2026
Thank you, Samantha, for taking the time to leave such a lovely review.
We're delighted to hear that Freya kept you informed throughout and helped make … More
★★★★★ 5/5
GoogleWe met with Ben as arranged at a property in East Preston. He was on time, well presented and mannered. The vendor of the property was in residence at the time and Ben explained that we had a viewing arranged and was very calm, kind and clear in his explanation as the vendor seemed a little confused. The viewing was straight forward and Ben kept the vendor informed as to which rooms we were going into etc.
On a separate note I would like to say that the presentation brochure and the additional FAQ sheet was very helpful and well done.
Roz · 27 October 2022
Agent replied
Thank you Roz, Ben will be delighted on your gratitude for his service.
★★★★★ 5/5
GoogleAbsolutely stunned from the first contact back in December 2025, to date (7/5/2026) by the incredible level of professionalism and customer service offered by all staff at this office. They go way above and beyond the remit of normal duties …
Gillian · 22 May 2026
Agent replied · 23 May 2026
Gillian, thank you. That really does mean a lot.
From the first conversation in December right through to now, it’s been a … More
★★★★★ 5/5
GoogleExcellent team work.The house was marketed and sold all within a short period of time. Jack did a lot of viewings and always reported back after each one. Steve went over and above even hand delivering documents to the solicitors. Great service would recommend using Cooper Adams.
Fifi · 23 October 2024
Agent replied · 9 November 2024
Thank you, Fifi, for taking the time to leave us such a wonderful review; we're delighted to hear that Jack, Steve, and the team provided exceptional service and efficient support throughout your sale.
★★★★★ 5/5
GoogleCooper Adams have helped our family so much recently. I am not normally impressed by many agents but this company offer a personalised, knowledgeable service and go the extra mile. I thank Steve, Aaron and Jack.
Deborah · 20 March 2025
Agent replied · 8 December 2024
Thank you so much, Deborah, for your lovely review! We’re thrilled to hear that Steve, Aaron, and Jack were able to provide such a personalised and knowledgeable service for your family. Going the extra mile is what we strive for, and it’s … More
★★★★★ 5/5
GoogleWe recently sold a probate property via Cooper Adams and I highly recommend their services. We chose them because they provide the insurance of a reservation agreement. This was invaluable in helping get the sale over the line. This wasn’t an easy sale and without Cooper Adams involvement, it is likely that the sale would have fallen through. Thank you to Jason and Shaun for their help and constant patience.
SDB · 27 June 2023
Agent replied · 26 August 2023
Thank you Shaun for your review. Yes our Reservation Agreements are a no brainer. To legally tie in a seller and buyer at the point of accepting an offer makes complete sense. Most countries around the world do it, it stops either side pulling out on a whim. Thank you for entrusting Cooper Adams to deal with your property sale.
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