Trusted Agent profile · East Oxford

Scottfraser East Oxford reviews

4.2

★★★★★ Great

477 reviews across 2 platforms

267 Cowley Road, East Oxford, OX4 1XQ

Scottfraser's office in East Oxford, at 267 Cowley Road, is rated 4.2 out of 5 across 477 reviews on two platforms, including 294 Google reviews rated 4.6.

Google logo

4.6 / 5

294

Reviews on Google

This office

Trustpilot logo

183

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the East Oxford office, from every platform, shown as written. First names only.

5/5

Google

Tracey Hickford is the star of the show for scottfraser - well done.

Jake · 8 June 2018

5/5

Google

Edward and Oliver have restored my faith in estate agents. They were extremely professional, on top of their game, helpful, kept me informed and I felt that they were working for me in both securing a buyer and the best price. They are by far and away the best estate agents I have ever dealt with in Oxford and would highly recommend them.

Helen · 9 June 2015

5/5

Google

I have been nothing but impressed with Scott Fraser since I've started letting out my property with them18 months ago. Everyone I've dealt with has been professional and friendly, and they stay in regular contact to discuss various aspects of the tenancy, without being too pushy. I have highly recommended them in the past and will continue to do so in the future.

Sophie · 9 June 2015

5/5

Google

Edward was reliable and contactable, aware of all developments, polite and knowledgeable. Would recommend.

Alex · 8 June 2016

5/5

Google

Oliver and Edward are living proof that not all estate agents are bad. They were totally professional and proactive throughout our lengthy sale. We were always kept well informed and they carried out every promise pledged. I would not hesitate to recommend their service. I would definitely use them again, however I have promised my wife that we are NEVER moving again!

Carl · 8 June 2016

1/5

Trustpilot

It is the worst agency in the UK

It is the worst agency in the UK, I asked about some houses and they told me that they would send me the virtual tour, a week has already passed and they never answer the messages, calls, absolutely nothing!!!!everything is false, do not trust them!!!!It's a total waste of time.

Moe · 14 September 2021

5/5

Google

I and my husband just got an apartment from scottfraser after many months of chasing other property agencies They were fast,quick and professional Anna Barry the branch and other staff made the whole process quick and easy for us We are glad for their help

Abiodun · 7 June 2022

5/5

Google

I have worked with Jo Channon for many years and we make a great team together. She has looked after my properties with great professionalism and has always kept me well informed with any maintenance matters. I have no hesitation in giving her 100% rating!

Kate · 7 June 2022

5/5

Trustpilot

Ellie did an excellent job handling my…

Ellie did an excellent job handling my sale, highly recommended.

Paul · 7 October 2022

Agent replied · 7 July 2023

Dear PaulCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I was in contact with four different agencies in Oxford while searching for an apartment to rent, and the job that Alfie Hester from Scott Fraser has done for us was a cut above the rest of them. Very well organised, professional and in a timely fashion.PositiveResponsiveness, Quality, Professionalism, Value

Mikhail · 27 August 2021

5/5

Google

I just sold my house through these guys. Great team. They have the patience of rocks. Responsible, perceptive, knowledgeable, straightforward and Good Fun.

Henry · 28 February 2024

5/5

Google

Scott Fraser were very helpful in helping us find the right property.

Jimmy · 8 June 2016

5/5

Trustpilot

Excellent Customer Service

I started the journey with Marc through word of mouth from another seller i know and after those initial intro's i was passed on to Ellie who was excellent throughout right until completion. Much appreciated to all involved

Phil · 3 January 2023

1/5

Google

A struggle to deal with.

Philip · 8 January 2023

Agent replied · 7 June 2023

Dear Philip Holland, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

We sold our house with Scott Fraser and recommend them unreservedly. They were so attentive and helpful and made the process as stress-free as possible.

Shirley · 24 November 2023

5/5

Trustpilot

Maintenance

This review is from a maintenance perspective. Our new property manager, Mark, delivered an efficient service in resolving our boiler repair issue.

Zhao · 29 January 2024

1/5

Trustpilot

No response

Contacted about multiple listings...they never ever respond.

Marsha · 17 August 2022

Agent replied · 7 July 2023

Dear Marsha Greene,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team

5/5

Google

Had great help from Abbie who always called back and returned emails promptly. Even came to meet me in person during a follow-up visit to our vendor.

Tony · 11 September 2023

5/5

Google

Very impressed with Ed and Lara at Scott Fraser in helping to sell my house. Felt they provided a professional, friendly and compassionate service. They had their eye on proceedings and kept me informed as things progressed giving a nudge where needed to keep on track! Thank you both for all your help and support..

Pauline · 8 June 2018

5/5

Trustpilot

Fantastic experience as a tenant

Fantastic experience as a tenant, good communication and smooth process

A · 3 March 2022

Agent replied · 7 July 2023

Good morning,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Very professional.

Very professional and always communicates whats happening.

Lisa · 28 April 2022

Agent replied · 7 July 2023

Dear Lisa,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Excellent service..

Excellent service... Thank u so much 😍...

Aswathy · 7 April 2022

Agent replied · 7 July 2023

Dear Aswathy,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have made my rental contract with Scott Fraser Letting & Estate and have been very satisfied with their service. Harriet worked professionally and communicated with me very efficiently. The whole procedure for the contract went very smooth, in my point of view. Recommended.

Jaewon · 7 June 2021

5/5

Google

Scott Fraser are managing our property. We got the initial visit from Amy Waller, and she was professional, helpful and warm. It was nice to speak to someone without the *BS*! We felt in very good hands throughout and everyone at the team has been lovely and helpful.

Eike · 7 June 2020

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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