Trusted Agent profile · East Horsley

Wills and Smerdon East Horsley reviews

4.9

★★★★★ Excellent

81 reviews across 2 platforms

6 Station Parade, East Horsley, KT24 6QN

Wills and Smerdon's office in East Horsley, at 6 Station Parade, is rated 4.9 out of 5 across 81 reviews on two platforms, including 76 Google reviews rated 5.0.

5.0 / 5

Reviews on Google

This office

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the East Horsley office, from every platform, shown as written. First names only.

5/5

Google

I have rented my house through Wills and Smerdon for 12 years. The team has always been very supportive and professional, sorting out any issues that have cropped up with the house efficiently and with minimum fuss. Now that I live quite far away I am reassured that my property is is being looked after by trusted professionals. I feel they are very reasonable people looking after both the landlord’s and tenant’s interests impartially and fairly. As all the regulations involved in letting a house get more complicated it is good to work with an agency that has up to date knowledge of the legalities to take that responsibility off my hands and ensure that everything is done properly. I thoroughly recommend this agency. They are nice people to deal with.

Joanna · 21 June 2019

5/5

Google

When we bought our home in East Horsley, it was with a view to renting it immediately and having it as our future home when we returned to the UK. Wills & Smerdon were the agents for the vendor and we were impressed by their efficiency throughout. We also wanted a letting agent with a lot of local knowledge and we were very aware that they had an excellent reputation in that area. And we were certainly not disappointed. They have made the letting-process as easy and seamless as possible, keeping us informed at all times, ensuring that any maintenance was carried out as swiftly as possible and ensuring we had a worry-free property. They definitely go the extra mile and their team is delightful.

Michael250355 · 21 June 2019

5/5

Google

Grant at Wills and Smerdon was absolutely excellent. He was extremely on the ball, chasing all the necessary parties at every opportunity. I cant recommend Grant and the team highly enough.

Nick · 21 June 2019

5/5

Google

Always love working with the team at Wills and Smerdon. They are always so friendly and professional. They are always so helpful with getting sales through and are definitely one of the best agents I have worked with!

Amna · 20 June 2021

Agent replied · 19 June 2024

We are incredibly grateful that you took the time out to leave us a 5-Star review. Thanks Amna.

5/5

Google

Hi, I have known James,Grant and Sara for a number of years now. In all my dealings with them they have been polite,informed and efficient. They are a professional team and I am happy to recommend them to anyone considering buying or selling property.

Steve · 21 June 2019

Agent replied · 19 June 2024

Thanks for sharing Steve.

5/5

Google

When a property returned to the market Chloe had kept in touch with me brilliantly over the months and it was a straightforward one viewing and offer made. She was informative, happy to help and have me advise throughout!

Amanda · 16 April 2024

5/5

Google

Excellent all round local estate agent, drove alot of interest to us and marketed in a positive and realist manner. We felt we made a good choice appointing them. Cheers W&S !PositiveResponsiveness, Quality, Professionalism, Value

Bea · 27 August 2021

Agent replied · 19 June 2024

Thank you so much for this great 5-star review. We really appreciate your business and helping to share a positive experience with Wills and Smerdon. Thanks for placing your trust in us.

5/5

Google

I’d highly recommend Wills & Smerdon. Working with Chloe, Grant and James on a property sale was a pleasure. Communication was great at all stages - by far the best experience I’ve had working with an estate agent firm.

Victoria · 24 March 2024

5/5

Google

The Wills & Smerdon team i dealt with in East Horsley has been very professional, efficient and very trustworthy. I would thoroughly recommend them.

Richard · 21 June 2019

5/5

Google

I have know Wills and Smerdon for over 10 years, they are always helpful, professional, and a pleasure to deal with. I would not hesitate to recommend them to Family and friends.PositiveResponsiveness, Professionalism

Mark · 20 June 2021

Agent replied · 19 June 2024

Thanks Mark for your kind review, it is hugely appreciated.

5/5

Google

Phenomenal sevice from Chloe and Grant…professional, great marketing, determined, great customer service to me and to my buyers, absolutely nailed it on all fronts. I couldn’t recommend them more highly or thank them enough

Lynda · 16 April 2024

5/5

Google

As first time landlords, we can thoroughly recommend Wills & Smerdon, Sara & Shirley put us completely at ease and made the process seamless! Thank you for all your support

Fran · 16 April 2024

5/5

Google

I have worked with Wills and Smerdon for many years now and have always found the team to be professional, efficient and friendly to deal with.

Sonal · 20 June 2021

Agent replied · 19 June 2024

Thanks Sonal and it is an absolute pleasure working with you too!

5/5

Google

Grant has given professional advice and service throughout the selling process. I would highly recommend him and Wills & Smerdon.PositiveResponsiveness, Quality, Professionalism, Value

A · 27 August 2021

Agent replied · 19 June 2024

Thank you for the positive feedback, it means alot to us. We try our best at all times to provide the highest quality service in a timely fashion. Thanks again!

5/5

Google

Sara, professional, careful, thoughtful, and patient

Warren · 22 February 2025

5/5

Google

Grant at Wills and Smerdon has helped us recently with invaluable purchase and sale advice. Always friendly, professional and quick to respond.

Rachel · 20 June 2021

Agent replied · 19 June 2024

Thank you Rachel for your kind words about Grant, I will pass these onto Grant at our team meeting who will be delighted to hear you were so happy with our service.

5/5

Google

As first time landlords, we can thoroughly recommend Wills & Smerdon, Sara & Shirley put us completely at ease and made the process seamless! Thank you for all your support

Fran · 23 September 2023

5/5

Google

We have had Wills & Smerdon managing our property for the past 2 years now and their service has really been fantastic. They have always been efficient in their responses, friendly and an absolute pleasure to deal with. As our tenancy has …

Kerri · 16 April 2022

5/5

Google

Very happy with the service provided over the past 6 years. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value

Chris · 20 June 2021

Agent replied · 19 June 2024

Thanks Chris, we really appreciate you taking the time to review and recommend us.

5/5

Google

Professional, approachable and trustworthy. I have found the team at Wills and Smerdon to take the pressure off me as an amateur landlord and to look after my property dealing with any repairs both efficiently and at the lowest cost possible whilst maintaining high standards. It's been a joy to be with them!

Spinder · 21 June 2019

5/5

Google

I have used James Harper and his staff for many years. I cannot fault them.

Mark · 16 April 2021

Agent replied · 19 June 2024

Thanks Mark for your kind words, they are appreciated.

5/5

Google

Great personal service

David · 16 April 2024

5/5

Google

Really great team who are highly professional , and helped us navigate the sometimes complex letting process . We can't rate highly enough - they are superbPositiveResponsiveness, Professionalism, Value

Viv · 27 August 2021

5/5

Google

Excellent service from the team at Wills & Smerdon. Without a doubt, the best estate agent that I & my family have used.PositiveResponsiveness, Quality, Professionalism, Value

Thomas · 20 June 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Wills and Smerdon's Google reviews

Questions about Wills and Smerdon East Horsley

How many reviews does Wills and Smerdon East Horsley have?

Wills and Smerdon's East Horsley office has 81 reviews across two platforms: 76 on Google, 5 on Trustpilot (across the whole business).

What is Wills and Smerdon East Horsley's rating?

Wills and Smerdon East Horsley is rated 4.9 out of 5 across all 81 reviews, and 5.0 out of 5 on Google from 76 reviews.

Where is Wills and Smerdon's East Horsley office?

Wills and Smerdon East Horsley, 6 Station Parade, East Horsley, KT24 6QN.

Is this your office? Claim your page.