Wills and Smerdon East Horsley reviews

★★★★★ 5/5

Google

Wills & Smerdon East Horsley was my estate agent for two years, I was the tenant. I would not hesitate to rent through them again, or to use them as a landlord. They stand out due to their personal and friendly service, they are always there to help and take care of you. I am also a landlord through a different agent and despite me not being their client in this regard, they gave me more timely and valuable advice about budget and regulatory changes than the people I paid to do the job. Super team all round, I mostly dealt with Sara and Shirley, both of whom were amazing. I will miss them, but it is now time to buy a home

Marton · 12 June 2025

★★★★★ 5/5

Google

We were tenants in West Clandon for 10 years and have only the highest praise for Sara, Shirley and the lettings team at Wills & Smerdon (with special thanks to Andrew and Courtney!). We leased elsewhere in Surrey with three other agencies over the years and I can honestly say that no other agency provided the level of support and service we found at W&S. The W&S team manages to strike the sometimes difficult balance between landlord and tenant and are responsive and flexible in their dealings with both. I wouldn't hesitate to recommend them to landlords seeking a well-managed property with minimal headaches, or to prospective tenants who are seeking good communications, excellent service and privacy. We will miss them and wish them all the best for the future.

Robert · 16 November 2025

★★★★★ 5/5

Google

Exceptional service from Wills and Smerdon over our 5-year tenancy in Woking! Sara and her team were consistently prompt, friendly, and considerate in all our interactions. Their responsiveness made renting stress-free. Special mention to Andrew, who tackled any maintenance issues efficiently and always with a smile and to our wonderful landlord as well - their commitment to our comfort was evident throughout our stay. After half a decade with Wills and Smerdon, we can't recommend them highly enough. If you're looking for a reliable, professional, and genuinely caring letting agency in the area, look no further. The perfect trio of agency, maintenance team, and landlord made our renting experience smooth and hassle free both before, during, and at the end of tenancy as we moved on to purchase our first home. Five stars well deserved!

Stacey · 25 October 2024

★★★★★ 5/5

Google

Before purchasing a house, I rented several properties, and I can confidently say that Wills and Smerdon stand out among all the estate agents I’ve dealt with. During our five years in Woking, they provided an outstanding service. Sara and the team were always prompt in responding and quick to assist with any issues. Andrew was exceptional in attending to repairs and replacements, always arriving with a friendly and helpful attitude. I couldn’t recommend them more highly.

Lewis · 25 October 2024

★★★★★ 5/5

Google

I wanted to get in contact with a previous property owner (for a home they had sold) and distant family friend and asked these lovely folks if they could help me. The very kindly contacted the person in question, who in turn contacted me back. They didn't need to help, but they did so and I'm very grateful for that.

Simon · 16 February 2026

★★★★★ 5/5

Google

Sara and the team were absolutely wonderful to work with. We moved from the US so naturally it was a bit complex, but she helped guide us through the entire letting process from start to finish. Her patience, kindness and professionalism was very much appreciated - would highly recommend!

Steve · 25 October 2024

★★★★★ 5/5

Google

My partner and I rented a stunning property in West Byfleet for two years. Shirley, Sara, Courtney and Andrew have been exceptional at their communication and efforts in ensuring we were happy tenants during that time. The relationship we built with Wills & Smerdon was fantastic. The team are truly great and set the bar really high when it comes to property management and the relationships they have with their clients. If you're on the hunt for a genuine, empathetic property agent, Wills & Smerdon are highly recommended.

Matthew · 23 January 2025

★★★★★ 1/5

Trustpilot

Wills & Smerdon are not a good choice

Ms Grey, letting dept, failed to serve tenant notice on time ; earlier, she had not informed us about the dilapidation caused by that tenant; she boasted he was from a very good family (?) as if someone's origin would justify damaging a property. Mr Lonnon, sales dept, under no pressure from us, made an unrealistic property evaluation, contributing to the impossibility of a sale in an already very difficult market. My advice? STAY AWAY from Wills and Smerdon

Marc · 17 September 2025

★★★★★ 5/5

Google

This is the second property I have rented through Sara and her team. They professionally handled both the beginning and end of the tenancy, their prompt service and attention to detail made the process easy for me.

Graham · 24 March 2024

★★★★★ 5/5

Google

We have just completed the sale of our house through Wills & Smerdon. The process was difficult and protracted which reflected the prevailing market conditions. However throughout the process we received good advice on pricing and market conditions together regular progress reports. The service we received from all the W&S staff in the Horsley office and particularly Chloe was excellent.

David · 26 August 2024

★★★★★ 5/5

Google

We sold through W&S, start to finish a professional service: initial meeting, valuation, brochures and general communications are good. Grant and Chloe were especially good. Really did push the process through once the chain was complete and neared completion. We were not the easiest clients to deal with, but no request was too much. We would instruct W&S again if we sold another property.

Matthew · 24 March 2024

★★★★★ 5/5

Google

Wills & Smerdon have managed my property for the past 38 years and have done a fantastic job. Sara and the Lettings Team have been so helpful and it has been a pleasure to work with them for such a long time.

WILLIAM · 28 June 2025

★★★★★ 5/5

Google

I had a fantastic experience with Wills and Smerdon when finding my new flat. The process was seamless! Special mention to Shirley who provided a very quick and efficient service and was always at the end of the phone with an answer to any questions I had. Couldn’t recommend any more! Many thanks

Gwen · 24 March 2024

★★★★★ 5/5

Google

The team at Wills and Smerdon East Horsley were fantastic. They were professional, and supportive even when a little out of their remit! Grant and Carolyn were always on hand to try and ensure things ran smoothly, and to reduce our stress levels!...and would recommend them without reservation.

Paul · 16 April 2021

★★★★★ 5/5

Google

We have used Wills & Smerdon estate agents in East Horsley for over five years now to be our letting agents. We have always found them extremely efficient and easy to deal with. They are most helpful and will go to extra efforts for their clients which is rare these days. When we first started renting our flat it was very daunting, but with the help of Sara and her team it all was made effortless and she found us a fantastic tenant who has been in the property now for five years. Cannot recommend them highly enough.

Simon · 21 June 2019

★★★★★ 5/5

Google

For almost three decades I have had the pleasure of transacting many property deals through James Harper and during the last 5 years I have used Wills & Smerdon on the rental side. Sara, in particular, is an absolute asset to the agency and her professionalism and good natured personality combined, makes for a trustworthy and amicable business relationship. In short, James and his team go above and beyond what I have ever experienced with other agents and I cannot recommend them highly enough.

Penny · 21 June 2019

★★★★★ 5/5

Google

When our father passed away, my sister and I approached Wills and Smerdon to put his flat on the market. James was our first point of contact and he demonstrated great sensitivity at what was a difficult time for us and also gave us very good and helpful advice. Once a buyer had been found Grant was our main liaison and he has maintained excellent communication regarding the progress of the sale. We have been kept in the loop throughout and I am happy to say have just exchanged contracts. The whole team at Wills and Smerdon have restored our faith in estate agents, we found that they were always willing to go that extra mile and are a credit to their profession.

Carol · 21 June 2019

★★★★★ 5/5

Google

I've used Grant Lonnan as my agent for many years. He is always so professional and helpful. He's very pleasant to work with and gets the job done. I would highly recommend Grant to sell your house.PositiveResponsiveness, Quality, Professionalism, Value

Zoe · 20 June 2021

★★★★★ 5/5

Google

After looking for a property for over a year we met the W&S team and it was a game changer for us. Not only did they keep us updated on upcoming properties but they found us our dream home within a few weeks. The whole team were extremely personable and Grant in particular was always on hand to support us. We have already recommended them to all our friends as we believe they are the best!PositiveResponsiveness, Quality, Professionalism

Ceri · 27 August 2021

★★★★★ 5/5

Google

We recently collaborated with Wills & Smerdon to design and produce a multi-platform campaign. The support we had from local business partners confirmed what we already knew: that Wills & Smerdon are a highly regarded estate agent. Their expert and in-depth knowledge of the area played a pivotal role in producing marketing material that will be as invaluable to their customers as it will be to Wills & Smerdon. We very much look forward to continuing to work with the team throughout this campaign and in to the future! Heather Ellis, on behalf of Forward Design Ltd.

Heather · 16 April 2024

★★★★★ 5/5

Google

It's been a pleasure working with Wills and Smerdon over the last 12 months. The team have been fantastic and a delight to deal with, especially Sara who goes above and beyond.

Jordan · 16 April 2024

★★★★★ 5/5

Google

Huge thanks to Grant snd his team . Outstanding , couldn’t have been more supportive and helpful with our purchase . ⭐️⭐️⭐️⭐️⭐️ Wouldn’t hesitate to recommend .PositiveResponsiveness, Quality, Professionalism

Debbie · 20 June 2021

★★★★★ 5/5

Google

Grant is above all professional, efficient and straight talking. The interaction and overall service received was fantastic and very refreshing to see and I would highly recommend.PositiveProfessionalism

Sebastian · 27 August 2021

★★★★★ 5/5

Google

After 5 months of searching, I finally found my new home in West Horsley through Wills and Smerdon. Grant has been extremely professional and very helpful in getting the deal agreed and underway.

Julian · 21 June 2019