Trusted Agent profile · East Horsley
★★★★★
81 reviews across 2 platforms
6 Station Parade, East Horsley, KT24 6QN
Wills and Smerdon's office in East Horsley, at 6 Station Parade, is rated 4.9 out of 5 across 81 reviews on two platforms, including 76 Google reviews rated 5.0.
Every review we hold for the East Horsley office, from every platform, shown as written. First names only.
5/5
GoogleGrant is above all professional, efficient and straight talking. The interaction and overall service received was fantastic and very refreshing to see and I would highly recommend.PositiveProfessionalism
Many thanks for your kind words, much appreciated.
5/5
GoogleAfter 5 months of searching, I finally found my new home in West Horsley through Wills and Smerdon. Grant has been extremely professional and very helpful in getting the deal agreed and underway.
Hi Julian, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
5/5
GoogleGrant was an absolute pleasure to deal with. He knows the market inside out and gave us great advice throughout our dealings with Wills & Smerdon.
We really appreciate your kind works, many thanks.
5/5
GoogleWills and Smerdon have a brilliant team and dealing with Grant was a pleasure. They have superb knowledge of the East Horsley area and I would not hesitate to recommend them.
Thank you for the kind rating.
5/5
GoogleWe used W&S due to it being a local independent company with a good knowledge of the housing market in the area. Placed a property with them to sell and even through covid they generated a great deal of interest which resulted in a sale at the asking price - undoubtable helped by the professional online marketing. Kept up to date with prospective buyers interest and during the sale process. Recommended.
Thank you for your review. The entire team at Wills and Smerdon really appreciates it.
5/5
GoogleVery professional service by Grant and the team at Wills and Smerdon while selling family home. Would definitely use again
Thanks Rosie, we hope to work with you again in the future.
5/5
GoogleI found Grant at Wills and Smerdon to be very professional and extremely helpful. Grant negotiated the most extraordinary sale during the difficult early months of covid ,and kept the sale together ,whilst the buyer tried ,last minute price reductions etc . I have huge respect for Grants ability to bring buyers and sellers together and close the deal . kind regards Andrea LarterPositiveResponsiveness, Quality, Professionalism, Value
Thank you Andrea for your kind words about Grant. We understand that house selling is a stressful business, even without a pandemic to contend with, and delighted that Grant managed to close the deal.
5/5
GoogleWills and Smerdon helped me recently sell a relatives property in the village of West Horsley where I also live. They were really great, very helpful and provided a fantastic, friendly and professional service, which helped me through the stressful bits. I would not hesitate to recommend them to anyone either buying or selling their property. The house was sold quickly too !!PositiveResponsiveness, Quality, Professionalism, Value
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Wills and Smerdon.
5/5
GoogleJames and his team at the East Horsley branch are second to none. We have recently employed them to successfully sell some land and from start to finish, they were professional, dedicated and helpful. I cannot recommend Wills and Smerdon highly enough and will have no hesitation in using them again in the future.
5/5
GoogleDealt with Rachel at W&S. Great service and very professional. Would recommend :-)
Thank you Al, I will pass on your kind words to Rachel at our team meeting.
2/5
TrustpilotThey seemed professional to begin with…
They seemed professional to begin with but it seems they are just after making money. Be careful especially when trying to get your deposit back, they take chances. Also, arrive at property unannounced.
4/5
GoogleDuring our search for a house in the East Horsley area, we have found Grant and his team at Wills & Smerdon to be extremely helpful and capable. They have responded immediately to our queries and messages and have put forward interesting and appropriate properties for us to view.
5/5
GoogleFrom the moment Sara and her colleagues helped us rent our property we’ve had extremely professional service, all emails and any problems no matter how small or large have been dealt with immediately and efficiently. We would highly recommend Will & Smerdon. Katy & Steve Clements
5/5
GoogleWills and Smerdon handled the purchase of our property and were extremely efficient, friendly and helpful. They kept us up to date on progress and were able to help us complete the purchase within 40 days of first viewing the property. I would highly recommend them.PositiveResponsiveness, Quality, Professionalism
We're happy that your happy and we look forward to seeing you around the village!
5/5
GoogleGrant and the W&S team just sold our home and were fantastic, professional and easy to deal it. The images/brochure they produced also looked great. When needed they moved fast and were excellent throughout the negotiation and conveyancing process. Would recommend to use.
Thank you so much for taking the time to share your impressions and hope to see you again soon.
5/5
GoogleWills and Smerdon, professional team as always, they produced an unbelievable amount of viewings on one main road side property, the team provided constant valuable feedback on every single viewing. For residential sales in the Horsley's and surrounding area, there is only agent of choice.PositiveResponsiveness, Professionalism, Value
Thank you so much! We can't wait to help you with any other property needs.
5/5
TrustpilotFirst class!
I cannot rate Wills & Smerdon highly enough! They have been a delight to deal with for years now in their friendly, personable approach, timeliness and professionalism. In particular, I would like to single out Carolyn and Sara in lettings, as it is mostly they I have communicated with. Thank you SO much!
5/5
GoogleWe have purchased a local property via Grant Lonnon at Wills and Smerdon and the experience has been professional, swift and smooth sailing. It was refreshing using with one of the few independant Estate Agents who I find offer a more …
Hi Ian, It's wonderful to hear that you got a great service at Wills and Smerdon. We hope to work with you again in the future!
5/5
GoogleGrant Lonnon and the rest of the Team in East Horsley are very helpful and Professional. They always return our calls and emails promptly. They are doing their utmost to help us find a suitable property in West Horsley so hopefully our move should be soon.
Thanks again for the review and for being such a great customer.
5/5
GoogleWills and Smerdon in East Horsley are outstanding Estate Agents who can be completely trusted. As a Guildford IFA, I have found them exemplary in their efficiency, honesty and customer care. I cannot recommend them highly enough. Having …
Thank you so much for supporting us with a five star review.
5/5
GoogleI have just sold my late mother’s bungalow in East Horsley and would thoroughly recommend Wills & Smerdon. Not only did they handle the marketing and sale of the property but they also managed a letting of the property for some 18 months. Throughout that period the whole team were friendly, helpful and professional. The whole process became complicated by the Covid19 lockdown. Our tenant could not move out by the due date, surveyors and workmen were unable to go into the property and it was a difficult period, which the Wills & Smerdon team handled with admirable professionalism.
5/5
GoogleWe own a number of properties in the south of England which we let out to tenants via the services of a variety of letting agents. Since 2002 we have let out a property in East Horsley using Estate Agents Wills & Smerdon as our tenant finders. They are a small independent agency who offer an efficient, professional and friendly service. You speak to the same member of staff each time, who knows exactly what is going on with your property and therefore makes the process of letting both business like and professional. I have no hesitation in recommending their services to both landlords and tenants alike.
5/5
GoogleExcellent, professional lettings service. Sara and her team are first class!
5/5
GoogleAfter 16 months of trying to sell (yes, 16!) with two other agents, we went to W&S hoping they could bring fresh eyes and make suggestions on how we could shift our house in a tricky market. From the word go, I was treated by pleasant, professional and lovely people with James coming from what I call 'the old school but trustworthy' way of selling. Having been an agent myself in the past, it was refreshing to see that making an effort to sell rather than just relying on Rightmove/Prime location enquiries was still at the core of what W&S do. They sold our house on the second viewing within about a week of having it on the market. I believe this is because they'd invested time and money in photographing it beautifully and providing us with a lovely brochure. They really did go out of their way to provide a fresh look, and every single call/email was followed up quickly. I honestly couldn't recommend them highly enough and only wish I hadn't wasted my time on two other agents prior. (The reason we didn't have them first time round were due to me buying the house through one agent, and working for the others years and years ago!) Thank you again W&S!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wills and Smerdon's East Horsley office has 81 reviews across two platforms: 76 on Google, 5 on Trustpilot (across the whole business).
Wills and Smerdon East Horsley is rated 4.9 out of 5 across all 81 reviews, and 5.0 out of 5 on Google from 76 reviews.
Wills and Smerdon East Horsley, 6 Station Parade, East Horsley, KT24 6QN.
