Trusted Agent profile · East Hertfordshire
★★★★★
262 reviews across 3 platforms
The Rotunda Old London Road Hertford, East Hertfordshire, SG13 7LA
Anthony Lettings's office in East Hertfordshire, at The Rotunda Old London Road Hertford, is rated 4.7 out of 5 across 262 reviews on three platforms, including 231 Google reviews rated 4.8.
Every review we hold for the East Hertfordshire office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service from Marc and all the team at Anthony Lettings, whom I have rented a property from for eight years. Always friendly, professional and helpful, negotiating with the landlord effectively and efficiently. Hugely grateful to them for all their efforts!
Thanks Sally!
5/5
GoogleBrilliant experience with Anthony Lettings. Rented through them for over 5 years and never once had an issue. Any maintenance that was needed was carried out almost immediately and they were very attentive and communicative!
5/5
GoogleA great firm who I have been with for 15 years now - progressional, approachable and efficient. I highly recommend them and their team!
5/5
GoogleWe have rented out our house through Anthony Lettings for several years and unlike other rental agencies we have used in the past, have always found them to be very professional, always helpful and completely reliable. They deal with maintenance issues promptly and have taken the weight off our shoulders completely in managing our property. I would like to single out Linda Cassidy for special thanks as she has been brilliant in dealing with some difficult issues.
5/5
GoogleAnthony Lettings provides 10/10 end to end letting service. The team is organised like a well oiled machine. The whole experience is outstanding for either landlords and tenants. New tenancies, renewals, maintenance, references, landlord insurance, legislation updates and market value reviews - the whole package. Even during COVID their service shined! 15 years never let me down once. Thank you
1/5
GoogleThe lengths my parter had to go to to get his security deposit back by this firm was ridiculous. After he had a professional clean on a well looked after flat, an inspection by Joanne at Anthony lettings went to extreme and unfair detail to try and retain our deposit (examples being 1.5cm manufacturing string on tap from when we move in, smear on sink where it had been cleaned and faint smudge on the wall, ‘light dust’ to extractor fan- they inspected 4 days after the keys were handed in!). He had even painted over the mould growing from the horrendous windows prior to handing in the keys to try and do a decent job of handing over the property he had looked after. My partner complained on numerous occasions throughout his tenancy about the state of the windows not being fit for purpose (electric was between £5-£6 per day for a 1 bed flat as draft they were so old and weren’t sealed). The main frustration is this report landed via email at 17:55. With no courtesy call and the office shutting at 6pm this meant a terrible nights sleep until we could address this the following morning. We had 2 days to resolve these issues so I had to arrange time out of work last minute and get the cleaner back. He cleans end of tenancy properties all the time and couldn’t believe the lengths we were having to go to. I think it comes down to the fact we didn’t use their recommended cleaner (who was fully booked) so they were looking to recoup the costs. We ended up having to pay for a freezer drawer that had a fine crack on it. The ‘Wear and tear’ terminology seems to be thrown around a lot but no one is ever actually told what this consists of specifically. The flat is now also letting out for £75 less pcm. We are told this is because you pay a premium for a newly fitted property, which I appreciate but the way we had to hand this back was no different to being new. Very disappointed with service received and relieved we are out of the tenancy now.
5/5
GoogleI have been associated with Anthony Lettings for 10 years now and I can only speak positively about my experience to date. They are open, transparent and highly professional. The team is committed to providing an excellent service throughout the process from tenant application through to start of tenancy. I would recommend any potential landlord to sign up to Anthony Lettings today!. They are by far the best Lettings agent covering the Hertford area. Choose another agent at your peril.
5/5
FacebookI cannot fault the service that Anthony Lettings provided, they were extremely professional and incredibly friendly. The whole situation surrounding the reason for early termination on the flat was reasonably traumatic for me (of no fault of AL or the Landlord at all) but the team at Anthony Lettings were amazing. Everything ran so smoothly and they made the whole situation so much easier than I had ever anticipated. I really hope that our paths will cross again, I have had some bad experiences in the past with estate agents but honestly Anthony Lettings were just amazing. Linda and Alex you went above and beyond the call of duty on many occasions and I cannot thank you and the team enough for everything.
5/5
FacebookThe staff team at Hertford office for Anthony Lettings are a caring and very professional team . Everyone I've spoken to ., emailed and meet from this Team show complete interest in any issue I've raised and have dealt with swiftly , effectively and with compassion . I do recommend them highly , as indeed they were recommend to me . The team include , Alex , Luke , Megan , Marc , Joanne , kelsie Linda and Jo ! They do Anthony Lettings proud . If you need to rent or let a property look no further !
5/5
GoogleI recently worked with Anthony Lettings and I'm very impressed. Their communication was excellent, and they understood my needs perfectly. I highly recommend Anthony Lettings for their professionalism and dedication to client satisfaction. I hope to work with them again in the future. Thank you!
1/5
FacebookI had 2 tenants renting a property in town centre apartment. Initially found by Blue Top Lettings that Anthony lettings then took over.... 2 filthy tenants who caused damage to the property and would cause problems with the neighbours with their unsociable hours and noise. I requested they be removed. They were rehoused to another property even tho I had said I would not give a reference and would like to inform any future landlord that I would not recommend these tenants. The tenant until recently continued to use the parking bay at the property, without permission. I called AL to inform the tenant (as he was still on their books at another property rented through AL) and they did not do anything. I eventually had to call the police who apparently had the tenants details on file (surprised not)... Would not recommend. They have tenants from hell on their books, even tho I gave first hand feedback that these tenants were bad. Felt it was my duty to inform any future landlord about these 2 tenants only for them to be housed again!! Would not use and AVOID!
5/5
GoogleAnthony Lettings have been our managing agents for around 11 years. They manage our apartments on a full management basis. They ensure that up to date legislation is fully adhered to. Any maintenance issues with our tenants are speedily dealt with. We have never had any complaints from our tenants regarding our agents. I can't recommend them highly enough.
5/5
GoogleHighly recommend Anthony Lettings.I leased my first property through them and the service was fantastic. Very professional and personable staff, who really went above and beyond to guide me (total letting novice) through the process! Thank you!
Thanks Amy!
5/5
GoogleAlex was very friendly and professional, keeping me updated throughout the whole process. Couldn’t be happier with his service and would highly recommend to anyone!
5/5
GoogleOur agent Michael was very helpful and made the whole lettings process very easy and stress free. We are glad to have picked Anthony Lettings.
5/5
GoogleThank you all for a fantastic level of service and support over the years. It's been an absolute pleasure dealing with such a professional organisation.
Thanks Franco, always a pleasure.
5/5
GoogleA very professional and knowledgeable team who provide very effective and efficient support for both tenants and landlords. A very high level of customer service.
Thank you Andre for your kind words about our customer service!
5/5
GoogleAnthony Lettings have always been very helpful in handling the management aspects of our properties, no matter how awkward or straightforward the issue is. The team members have always made themselves available to talk things through over the phone and when meeting face to face. We would highly recommend Anthony Lettings as a trustworthy and knowledgeable agent.
5/5
GoogleAnthony Lettings provided an excellent service, and we would definitely recommend them. Very friendly, helpful and professional. The staff are also very responsive.
5/5
GoogleAnthony Lettings delivers top-notch 5-star service. From viewings to referencing and contract signing, the team exhibits professionalism, efficiency, and an eye for detail. They've made our moving process seamless and smooth. We're delighted to have chosen Anthony Lettings.
5/5
GoogleI have dealt with various people at Anthony Lettings over the past 5 years and have found them all to be extremely helpful and efficient in all they have done for me during this time. I would have no qualms in recommending them to anybody who is looking to use a good lettings agent.
5/5
GoogleHave been a tenant through Anthony Lettings for over 11 years, The team there are always incredibly helpful when it comes to the odd maintenance issue that arises. Couldn't recommend them all highly enough!
5/5
GoogleA great service from a professional team, Linda has been especially helpful during this time and her efforts are much appreciated.
1/5
Google**MUST AVOID!** Awful lettings agency - 0 respect for customers, I called to view a house, the agency confirmed a time and a place however nobody showed up. If i had the chance to give them 0 stars I would!
Good morning Antonio, Following your review I have searched my records, CRM, Diary & emails trying to find any viewings booked in for you sir and unfortunately have no evidence of this. I believe you may have the wrong letting agency as we have no records of you on our system. Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Anthony Lettings's East Hertfordshire office has 262 reviews across three platforms: 231 on Google, 27 on Facebook, 4 on Trustpilot.
Anthony Lettings East Hertfordshire is rated 4.7 out of 5 across all 262 reviews, and 4.8 out of 5 on Google from 231 reviews.
Anthony Lettings East Hertfordshire, The Rotunda Old London Road Hertford, East Hertfordshire, SG13 7LA.
