Trusted Agent profile · East Grinstead

Greenaway Residential East Grinstead reviews

4.9

★★★★★ Excellent

97 reviews across 2 platforms

88 London Road, East Grinstead, RH19 1EP, RH19 1EP

Greenaway Residential's office in East Grinstead, at 88 London Road, is rated 4.9 out of 5 across 97 reviews on two platforms, including 88 Google reviews rated 4.9.

Google logo

4.9 / 5

88

Reviews on Google

This office

Facebook logo

5.0 / 5

9

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the East Grinstead office, from every platform, shown as written. First names only.

5/5

Google

Huge thanks to Darren, Michael and the team at Greenaway for their great work getting us into our new home. Always available to talk through the process and helped push everything forward. Thank you!

David · 24 October 2020

Agent replied · 23 October 2024

Dear Mr Lambert, thank you so much for taking the time to write the review. It was a pleasure helping you and your family finally achieve the move, despite all the troubles caused by the lower part of the chain. We miss you popping into the office at the end of the day with the biggest smile, even though we knew your were fit to burst inside. We hope you will be very happy in your new home for many years to come and should you need anything, you know where we are. Best wishes - Darren Greenaway

5/5

Google

What a brilliant service! Thank you Darren, Michael, Emma et al for all your diligence, patience and caring. We will certainly recommend you. From us all at Drury Residential Ltd

Simon · 24 October 2020

Agent replied · 23 October 2024

Dear Simon, thank you for writing this review it is greatlly appreciated. This certainly was a long transaction but we got there in the end and I hope this purchase performs well in your property portfolio. You have all been a delight to help at Drury Residential Ltd and we look forward to be helping many times in the future. Best wishes - Darren Greenaway

5/5

Google

Michael at Greenaway organised our rental of a retirement property, and from first to last he was incredibly helpful, efficient, and responsive. He worked tirelessly to facilitate everything, and I can honestly say it was the best experience I have ever had with an estate agent. He really cares about his clients. Amazing.

Tom · 10 October 2023

Agent replied · 23 October 2024

Dear Mr Genrich, thank you for taking the time to wite the five star review, your efforts are greatly appreciated. We hope that your mother inlaw is very happy in her new home. I am glad that Michael and the team were very helpful and responsive to make your experience of Greenaway Residential the best estate agency experience. If we can help in any other way, please feel free to contact us. Best wishes - Darren Greenaway

5/5

Google

We found our house through Greenaway, and couldn't have been happier with the service and support we received from Michael! He was always easy to get in touch with, kept us updated along the way, and was very patient and supportive throughout. Thank-you Michael for helping us get our dream house :-)

T · 10 October 2023

Agent replied · 23 October 2024

Dear Tracey, thank you for the five star review, it is really appreciated. We hope you are settling in to your new dream home. I am glad that Michael and the team gave a great service and were so supportive. If we can help.in the future, you know where we are. Best wishes - Darren Greenaway

5/5

Google

Big thanks to Greenaway Residential for helping my friends and I move into our first rental property. Can't thank them enough for the time and effort they put in. As a first-timer paying rent and bills, I really appreciated the gesture from Michael to give us some great advice on how to make sure we always meet the costs of rent and bills while simultaneously planning our future on moving further up the property ladder.

Tim · 25 October 2019

Agent replied · 23 October 2024

Dear Tim, firstly please accept my apologies for the delay responding to your great google review (been very busy at the office), secondly thank you for taking the time to write such a lovely review. I am glad you have all settled in to your new home and hopefully you have all had a chance to try the hot tub now. We are hoping everything should now be nice and easy for you all, but if there is any problems please do not hesitate to contact us, you know where we are. Best wishes - Darren Greenaway

5/5

Google

Michael did a fantastic job in helping us buy our lovely home. He was helpful, patient, understanding & invested in his job. I would absolutely recommend the services of Greenaway Residential.

Hanna · 26 May 2024

Agent replied · 23 October 2024

Dear Hannah, thank you for taking the time to write the five star review and for the wine, Michael said it was very nice. I am glad that the team were so helpful and understanding, giving you the confidence to recommend the services of Greenaway Residential to other people. We hope you are very happy in your new home. Best wishes - Darren Greenaway

2/5

Google

I personally was very disappointed with the professionalism and the service and attitude towards customers I was waiting for a reply regards a Let heard nothing for 3 days. Looked online and it was let out..i was left waiting in limbo.

Gary · 10 October 2023

Agent replied · 23 October 2024

Dear Mr Mott; thank you for taking the time to write the review and for highlighting the problems. I have investigated what you have written, and it seems it was not quite as you said. I understand your partner called and made a viewing on your behalf and left her contact details. You viewed the property with my colleague Michael and once the viewing was completed you made an offer. Unfortunately, although your viewing was at 3pm and Michael had viewings for the remainder of the afternoon and left the property after the office closed at 6.30pm. He then had another appointment first thing, which he did on his journey to work and did not get into the office until 11.15am. From the viewings the previous day he had six offers in total. Whilst he was waiting for the Landlord to call, he removed the property from the market to stop the copious amount of calls the office was receiving from prospective tenants. When the Landlord called all offers were put forward and understandably, they wanted time to think about which offer to accept. The following morning the Landlord called to advise which offer they wanted to accept. This meant the team had to call five disappointed tenants, whose offers were not accepted. Whilst they were calling them, you called for an update and were advised accordingly. Although not ideal, it was fortuitous as we did not have your contact details as your partner arranged the viewing for herself. Having looked into the matter, I believe the team acted accordingly and professionally. And whilst it may have felt like three days, it was more like 41 hours. We have tried to contact you, but to date we have been unsuccessful. I hope you have now found a suitable property and moved into a new home. Best wishes - Darren Greenaway.

5/5

Facebook

By far the best Lettings agents I’ve ever dealt with! I was helped by Alanah and Emma, both ladies were so genuinely friendly and helpful and made the whole process so enjoyable. Can’t believe how quickly they managed to sort everything out. Thank you so much!

Amber-Rose · 10 March 2021

5/5

Google

We have just purchased a house in Forest Row with a great deal of help and patience from Michael. We very much appreciate being kept informed and updated on our journey. Thankyou for all your help. Hazel & Simon

Hazel · 10 October 2023

Agent replied · 23 October 2024

Dear Hazel, thank you for writing the five star review. I hope the home improvements are well underway and everything is on track. I am glad we managed to overcome the minor bump in the road, but glad it all worked out for you both in the end. Hopefully you will be very happy in your dream home and if we can be of any assistance in the future, please do not hesiatate to contact us. Best wishes - Darren Greenaway

5/5

Google

I used Michael at Greenaway to sell my flat and from the get-go he was on the case. Despite some hiccups along the way he stayed in touch throughout and was consistently helpful and approachable. Many thanks!

Judy · 24 October 2023

Agent replied · 23 October 2024

Dear Judy, I am so glad we got there in the end for you. I am sorry the first buyer changed their mind, but we were pleased a new buyer was found almost immediately. We hope you will be very happy in your new home, if we can help again in the future, please let us know. Best wishes - Darren Greenaway.

5/5

Google

Micheal & his team were really helpful. Great service. Thanking you all will be recommending.

Pro · 24 August 2024

Agent replied · 23 October 2024

Dear Mr Zorba, thank you for writing the five star review it is greatly appreciated. I am glad the whole team are providing a service that feel comfortable with to recommend to others. Best wishes - Darren Greenaway

5/5

Google

Darren and Michael did a splendid job of keeping us informed of progress and like a lot of house sales this wasn't a straight forward transaction. Nonetheless they kept on top of all the moving parts and we wouldn't hesitate to recommend their services.

Susie · 24 October 2020

Agent replied · 23 October 2024

Dear Mrs Lotherington, we really appreciate you taking the time to write such a lovely review. Our journey so far has been eventful and your patience has been greatly appreciated over the months. I am sure that before you depart on your travels everything will be sorted and you will be able to completely relax and enjoy your trip. Thank you so much for instructing Greenaway Residential. Best wishes - Darren Greenaway

5/5

Google

Absolutely first class experience. In particular, Michael, was excellent; he was very accommodating with viewing times, responsive to emails and put us at ease throughout the whole process. A fantastic agent and thank you again, Michael.PositiveResponsiveness, Quality, Professionalism, Value

Luke · 24 October 2021

Agent replied · 23 October 2024

Dear Luke, my apologies for the delay replying to your review, you unfortunately slipped through my net. I am glad that Michael was so excellent and accommodating for you. I also hope that the team are working through the issues that the development has suffered from. Best wishes - Darren Greenaway.

5/5

Google

I wish to put on record that Greenaways has gone above and beyond normal estate agents and Darren should be so proud of his team in Chris and Micheal i would personally recommend for your movePositiveProfessionalism

Gaza · 24 October 2021

Agent replied · 23 October 2024

Dear Garry, thank you for writing the five-star review, not only am I proud of Michael & Chris but the whole team at Greenaway Residential Estate Agents. They are worthy of a place in the Premier League, probably just above Brighton & Hove Albion :-). I am glad that the team managed to help overcome all the delays on completion day and we hope you are really happy in your new home. For the 2021/22 football season we would lie to say to you 'come on the seagulls'. Best wishes - Darren Greenaway

5/5

Google

Really nice people! Spent time to talk to us about what we want to do and gave some really great advice. Also greeted us at the door which seems to be something many businesses do not do.

Jamie · 25 October 2018

Agent replied · 23 October 2024

Dear Mr Ridge, thank you for taking the time to write a review. I am so glad that the team made such an impression on your first visit. We hope that the new rental property we have found for you in the past few days in London Road will be a great home for many years to come. Best wishes - Darren Greenaway

5/5

Google

Outstanding service I can not praise Michael and Chris highly enoughPositiveResponsiveness, Professionalism

Oana · 24 October 2022

Agent replied · 23 October 2024

Dear Oana, thank you for the five star review and the praise of Michael & Chris. I hope you are very happy with you new purchase. Any problems you know where we are. Best wishes - Darren Greenaway

5/5

Google

Thank you very much for help

Saban · 24 October 2022

Agent replied · 23 October 2024

Dear Saban, thank you for the fives star review, it is our pleasure to help in anyway we can. Best wishes - Darren Greenaway

5/5

Google

They are very helpful. Fast and efficient. The best agency to have!

Oscotron · 24 October 2020

Agent replied · 23 October 2024

Dear Bela, thank you for taking the to write the five star review. I am glad the team over the past year have been so helpful and resolved any issue quickly for you. We will always try to do whatever we can to resolve issues. Best wishes - Darren Greenaway.

5/5

Facebook

The previous post isn't myself! I've never used this estate agency only andrew hunt who are horrendous. Please ignore it and base your decision on real reviews x

Shannon · 29 June 2016

5/5

Google

Rating only, no written review.

Mihai · 25 October 2019

Agent replied · 23 October 2024

Dear Mihai, thank you for the five star rating, it is really appreciated. Best wishes - Darren Greeanway.

5/5

Facebook

Rating only, no written review.

Sophie · 4 April 2017

5/5

Facebook

Rating only, no written review.

Adam · 4 April 2017

5/5

Facebook

Rating only, no written review.

Jacky · 18 June 2014

5/5

Facebook

Rating only, no written review.

Steven · 9 April 2014

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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